As an Infrastructure Specialist at IBM, you will support the infrastructure running industries likes transportation, energy, insurance, banking or healthcare which are rapidly changing as the worlds relationship with technology evolves. Ready to help our clients take the next step forward Companies have more choices than ever before between on-premises, off-premise, or a hybrid approach. As an Associate Infrastructure Specialist, you'll be responsible for keeping up with the latest changes, using your expertise to deliver solutions that meet the needs of our clients and products. In your role you may be responsible for Define, analyse, and review technical architecture on required platform and coming up with architecture options and recommendations. Define, detail, and scope the technical requirements into solutions. Work across key activities in configuration, systems management tools and backup and recovery Support Technical Consultants and lead in building solutions and providing technical mentoring and guidance Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 8 -10 years of experience in the telecommunications field in managing and deployment of mid to large enterprise networks. Experiencing with networking and associated protocols including TCP/UDP, DMVPN, OSPF, BGP, DNS, SNMP, and other internet associated protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS) Knowledge in multiple architectural domains and network design to include routing, switching, Datacentres and security. Good understanding of network infrastructure and network hardware along with good understanding on NSX/SDN administration. Knowledge in CISCO Switches (Cisco Catalyst), Firewall (Checkpoint, SonicWall, FortiGate), Transceiver, PROXY, Router, DNS, VPN, WAF and IPS etc Preferred technical and professional experience Knowledge of LAN, WAN and Data Centre network architectures, enterprise design and industry standards relevant to data communications / networking and computing. Knowledge of setting up SDN and VSX and supporting the same. Professional certification in CISSP, CCIE, CCNA, or CCNP are advantageous and possess SonicWALL Related Certification will be an added advantage

This role involves the development and application of engineering practice and knowledge in the following technologies Standards and protocols, application software embedded software for wireless and satellite networks, fixed networks enterprise networks connected devices IOT and device engineering, connected applications 5G edge, B2X apps and Telco Cloud, Automation and Edge Compute platforms. This role also involves the integration of network systems and their operations, related to the above technologies. - Grade Specific Focus on Connectivity Network Engineering. Fully competent in own area. Acts as a key contributor in a more complex critical environment. Proactively acts to understand and anticipates client needs. Manages costs and profitability for a work area. Manages own agenda to meet agreed targets. Develop plans for projects in own area. Looks beyond the immediate problem to the wider implications. Acts as a facilitator, coach and moves teams forward. Skills (competencies)

This role involves the development and application of engineering practice and knowledge in the following technologies Standards and protocols, application software embedded software for wireless and satellite networks, fixed networks enterprise networks connected devices IOT and device engineering, connected applications 5G edge, B2X apps and Telco Cloud, Automation and Edge Compute platforms. This role also involves the integration of network systems and their operations, related to the above technologies. - Grade Specific Focus on Connectivity Network Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

Data Center (DC)- BCS-ACI Project Specific Skills: Required Skills (Must Have and should meet all the below standards for qualifying to this role) Deep technical knowledge / understandings of L2 / L3 networking protocols and technologies (VPC, STP, HSRP, OSPF, EIGRP, BGP) Strong Nexus 2K/5K/7K/9K platform knowledge and hands-on experience Knowledge of overlay technologies VXLAN, BGP EVPN, OTV, LISP knowledge and understandings of Cisco SDN based technologies such as Cisco ACI, Cisco Programmable Network Portfolio (Standalone VXLAN-Fabric) and DCNM.

Greetings from Optilink Network Pvt Ltd Optilink Network is an IT networking company providing solutions to Internet Service Providers. We are into Fibre Optic - GPON Technology. We have an opening for Network Engineer specialist in PON Technologu and Switching at our Mumbai- Chembur Location. Only Mumbai candidates can apply. Experience: minimum 4 years as Network engineer with hands-on experience in switch and PON configuration. Job Summary: To provide technical support to ISP, Customers, MSOs. Your activities and duties may include but not limited to: Troubleshoot and configure Optilink devices ONU, OLT, Switches and DWDM and provide corrective actions Testing of new devices which involves routing and switching hands on experience Act as technical escalation point of contact for Level 1 engineers Assist in the creation of Root Cause Analysiss (RCA), Assist in testing of new devices and networking protocols. Handle escalated and large configuration cases by visiting the customer site within Mumbai or out of Mumbai Key competencies Essential. 4 to 10 years of experience in switches (Juniper, Cisco, etc.) Good troubleshooting experience required Strong industry-based technical aptitude (e.g.TCP/IP and Application layer protocols) Good knowledge and troubleshooting experience on networking protocols (eg. SNMP, Ether channel, DNS, HSRP, Routing protocols like EIGRP, OSPF, BGP etc. and switching protocols like VLAN, Trunking, STP, LACP etc.) Good knowledge of PON Technology GPON, EPON. Good Knowledge of DWDM, MPLS Key Qualifications Essentials Bachelors Degree Or relevant experience & proficiency CCNA Must be Valid and also CCNP in Routing & Switching (Atleast course completed) Website: www.optilinknetwork.com Kindly share resume on hr@optilinknetwork.com for further discussion or refer/forward to your colleagues/friends who might be looking for a job opportunity. Or Apply on:- https://optilinknetwork.com/careers.php Rgds Meenakshi HR - 7045457702

Member will have to work in shifts on rotation basis (Including night shifts & weekends as required) Job requires a member to quickly learn on job about Avaya/ Cisco / Siemens Enterprise Communication systems and their configuration details. Learning of Avaya/ Cisco or Third Party SIP Based IP based IP Telephony features and configuration. Job would require configuration, troubleshooting, training and support to be conducted at Customer premise (morning and afternoon shifts). Good spoken Communication and ability understand customer requirements, document them and communicate back to top authorities is required. Ready to work in rotational shifts and on Weekends as and when required. Configure Cisco 4000/8000 series Voice Gateways, SIP Trunks, Analog, and PRI Lines. Integrate Voice Gateways with CUCM and monitor performance. Location: Mumbai/ Pune (Either Jampot office or the Client site depending on the company requirement) Cisco/Avaya Certifications in voice, data & networking like CCNA, CCNP, CCVP or Cisco Collaboration- Preferred.

We are looking for a skilled Cybersecurity Manager to oversee and enhance the security posture of our Hyderabad office, internal websites, and in-house applications across iOS, Android, and desktop platforms. This role will be responsible for managing and implementing robust cybersecurity practices, conducting security assessments, and ensuring the highest level of data protection for our digital assets. Requirements: Bachelor's Degree preferred. 5+ years of experience in cybersecurity, with a focus on application and infrastructure security. Expertise in mobile and desktop application security, as well as website protection practices. Hands-on experience with security tools for threat detection, vulnerability management, and incident response. Excellent problem-solving skills and the ability to work in high-pressure environments. Good knowledge of Network Engineer Experience with firewalls, VPN technologies, monitoring systems, and Wi-Fi. QoS experience. AWS Certified Advanced Networking certification a plus, but not required. Experience with dynamic routing protocols such as BGP and best practices for availability and performance. AWS experience in setting up VPC, Transit Gateways, etc. Experience with Networks Firewalls. Cisco Certification (CCNA or CCNP) a plus, but not required. Understanding of VoIP support systems on a network Scripting, such as PHP a strong asset. Limited travel may be required, including internationally. Ability to provide support during off-hours and during incident situations

We are looking for a skilled Cybersecurity Manager to oversee and enhance the security posture of our Hyderabad office, internal websites, and in-house applications across iOS, Android, and desktop platforms. This role will be responsible for managing and implementing robust cybersecurity practices, conducting security assessments, and ensuring the highest level of data protection for our digital assets. Requirements: Bachelor's Degree preferred. 5+ years of experience in cybersecurity, with a focus on application and infrastructure security. Expertise in mobile and desktop application security, as well as website protection practices. Hands-on experience with security tools for threat detection, vulnerability management, and incident response. Excellent problem-solving skills and the ability to work in high-pressure environments. Good knowledge of Network Engineer Experience with firewalls, VPN technologies, monitoring systems, and Wi-Fi. QoS experience. AWS Certified Advanced Networking certification a plus, but not required. Experience with dynamic routing protocols such as BGP and best practices for availability and performance. AWS experience in setting up VPC, Transit Gateways, etc. Experience with Networks Firewalls. Cisco Certification (CCNA or CCNP) a plus, but not required. Understanding of VoIP support systems on a network Scripting, such as PHP a strong asset. Limited travel may be required, including internationally. Ability to provide support during off-hours and during incident situations

Dear Candidate, Greetings from Movate formerly known as (CSS Corp)!! We are hiring for Technical Networking Support Voice process. You profile is shortlisted from Naukri for Technical Networking Support Voice process role with Movate Experience- We are looking for Min 1 to 6 years experience with excellent communication skills. Designation - Technical support Engineer. Work location - Ambit IT park Ambattur , Chennai. Qualification: Any graduate can apply(Graduation Mandatory) Interested candidates can drop your resume to this number or email your resume. Keerthana HR (strictly call at 11:00 AM to 6:00 PM) (Monday to Friday) 7200913530 Minionkeerthana.Gnanaselvan@movate.com Roles and Responsibilities Looking for candidates with excellent communication skill for technical support Candidate should be flexible to work in US Shift (Rotational night shifts). Candidate should be excellent in English communication. Preferable candidates from Tamilnadu or Currently in Tamilnadu willing to work from Office . Any experience who are willing to work with technical process can also apply. Candidates with International Technical Voice experience is preferred. Networking Experience with International Voice is mandatory. Essential Functions: Handle incoming calling process/complete tasks identified in cases received through CRM portal and assigned queues Triage incoming cases received by CRM. Prioritize & Assign by priority category, offer case acknowledgment & expectations to customer Provide application support by creating cases, conducting & documenting initial discovery, and escalating when necessary Adhere to established SLAs, and productivity/performance goals Provide world class Customer Support by delivering service. Perks and Benefits Salary - 3lpa to 5lpa (based on experience) Shift time - US shift (5.30 PM to 9.30 AM within any 9 hours of working inclusive with 1 hour break) Cab facility - 2 Ways will be provided within 30km radius from Ambattur.(its completely work from office) Work Location - ground Floor, 6th, 9th and 10th Floor Ambit IT Park No 32A & 32B, Ambit Park Rd, Ambattur Industrial Estate, Chennai, Tamil Nadu 60005 Language: Excellent in English is mandatory Benefits: Health insurance leave encashment life insurance paid sick time paid time off provident Fund Schedule: Night shift (rotational)

Hiring for Leading ITES Company In Gurgaon for Technical Support Key Highlights: 1: Graduate with minimum 1 year exp in Technical Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Knowledge of LAN, MAN, Windows Troubleshooting, Networking etc A Technical Support job description typically involves diagnosing, troubleshooting, and resolving technical issues related to computer hardware, software, and networks Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 9696688937, Ritika @ 8299619074, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Troubleshooting and Problem Solving: Diagnosing and resolving hardware and software issues, either remotely or in person. User Support: Providing technical assistance to users, answering questions, and guiding them through problem resolution. System Maintenance and Monitoring: Ensuring computer systems and networks are running efficiently and effectively. Installation and Configuration: Setting up new systems, installing software and hardware, and configuring user accounts. Documentation and Record Keeping: Maintaining records of issues, solutions, and system configurations. Collaboration: Working with other IT teams and external vendors to resolve complex issues. Customer Service: Providing excellent customer service, ensuring user satisfaction, and building positive relationships.

Any Graduate End user support for Windows 10, MS Office, One Drive, MacOS, Printers ,O365 OS Installation, Configuration &Troubleshoot issues, ticketing Tools Knowledge in DNS,DHCP Only Fresher Sal : 15k - 35k interested Call Bharathi HR 8438487023 Required Candidate profile Immediate Joiner MS Office Only Male Candidates 2019- 2024 Training will be provided Good Communication Quick Learner Team Worker

Any Graduate Only Freshers Career Gap& Arrears also acceptable Sal : 20k - 45k Outlook Config OS Installation,Configuration &Troubleshoot issues. Knowledge in Active Directory,O365,Cloud ticketing Tools Call DIVYA HR 9843987011 Required Candidate profile Immediate Joiner 2020- 2024 MS Office Only Male Candidates Training will be provided Must Have Good Communication Quick Learner Team Worker

Hi We are hiring for ITES Company for the Network Support Role (L1/L2 Position) Note : CCNA Certification is mandate Job Description: Provide first level support on both network outages and network-related projects. Minimum 2 years of experience in Networking (LAN/ WAN & Security) Any Bachelor's Degree required; Cisco Certifications such as CCNA, CCNP is Required Demonstrable experience with Cisco Firewalls, Routers, Switches, Fortigate UTM and implementation experience of these devices. in .NET web framework 4.0 & 4.5 and object-oriented programming required. Deep knowledge with proven expertise of Cisco, Brocade networking products, Firewalls, Routers, Switches , Wifi (Cisco/Fortinet/Aruba), maintaining and troubleshooting Expertise in networking concepts such as IPLCs, Leased Lines, MPLS, TI/T3/ E1, VoIP, VPN tunnels etc. Provide 24x7 L1 network operational support of existing network, capacity planning, conduct infrastructure audits, configure security policies/VPNs Provide troubleshooting support to maintain all network systems and monitor them proactively to ensure that production downtime is minimized and SLAs are achieved Ensure an effective communication process is in place with all the stakeholders including vendors, server, voice and desktop support teams. Advanced level understanding of at least one of the following technologies and Intermediate level understanding of a secondary technology Storage (FC, ISCI, etc.) Concepts of Firewall / ACL / Load Balancer / Endpoint Security like McAfee / TrendMicro / Palo Alto Networks Skills / Symantec Linux/Windows Server Key Skills: a) Minimum 2 years of experience in Networking (LAN/ WAN & Security) b) CCNA Certificate c) Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: Click on Start option to Apply and fill the details Select the location as Other ( to get multiple location option ) a)To Apply for above Job Role ( Chennai ) Type : Job Code # 251 b)To Apply for above Job Role ( Gandhinagar ) Type : Job Code # 512 c)To Apply for above Job Role ( Kolkata ) Type : Job Code # 543

What can you expect in a Senior Network Engineer role with TaskUs: The Senior Network Engineers role is to provide operational support for the global TaskUs Network environment. The Senior Network Engineer will provide proactive and reactive support for all network hardware, software, and communication links. The position of Senior Network Engineer will report to the Senior Manager of Engineering and Implementations. The Senior Network Engineers job function could include on-boarding of new clients, design and implementation of new offices, or integration of network technologies. This is achieved through coordination with Demand or Project Manager’s and use of network management systems for documentation and implementation requests. Responsibilities include responding to ticket requests and incident notifications, and resolving issues within Service Level Agreements. Key Responsibilities: Provide support to Project or Demand Manager’s based on requirements to integrate a network setup. Provide solutions to Complex problems, with well planned documentation Complete Preventative Maintenance activities, such as code updates & equipment updates Incident Management, Problem Management, Change Management & Capacity Management Manage assigned projects and program components to deliver services in accordance with established objectives. Respond to inquiries from staff, administrators, service providers, site personnel and outside vendors and etc. to provide technical assistance and support Security & Audit compliance Operational-related Moves, Adds, Changes, and Deletes (MACD) Adherence to Operational Standards Compliance with Engineering Design Standards and established operational processes Participate in the Development & Maintenance of operational documentation, to include updating Engineering documentation changes due to operational changes, escalation procedures & vendor contracts. Provide Root Cause Analysis for Network Events Other duties as assigned by management Technical Skills The Senior Network Engineer is required to have a basic understanding of the following technologies: Networking Technologies: DNS, DHCP, VPN, Network Security, IP Routing Protocols Cisco Networking Technologies: Routing & Switching, routing protocols (BGP, OSPF) Cisco Wireless Meraki Wireless Palo Alto Firewalls Required Qualifications: 5+ years extensive experience in the support of Cisco Networking Technologies Strong technical, analytical, and interpersonal skills required Practical Technical knowledge on CISCO Networking Technologies ITIL Ver. 3.0 or Ver. 4.0 preferred Ability to communicate in an understandable, polite and friendly manner, both written and verbal to both technical and non-technical audiences Strong organizational skills and ability to multitask in a fast-past working environment High level technology problem solving skills Standing and sitting for sustained periods of time, at least 25% Ability to travel up to 25% of the time Education / Certifications: Bachelor’s Degree in Computer Science, Computer Engineering, Engineering Communications and or equivalent experience. Also, CCNA/CCNP Certifications are also required Work Location / Work Schedule / Travel: Mostly WFH { RTO as needed} Shifting schedule: 1:30 to 10:30 PM IST (Could be rotational, tentative)

Qualifications & Experience: For Freshers: Valid CCNA or CCNP certification is mandatory. For Experienced Candidates: Minimum 6 months of relevant experience in IP/Media Networks; CCNA/CCNP certification is desirable but not mandatory if experience criteria are me Job Responsibilities: Provision, migrate, and troubleshoot SDH, Packet, and IP services in line with project scope and requirements. Execute network configurations and service implementations as per customer and internal specifications. Perform network fault analysis, diagnose performance issues, and initiate corrective actions. Collaborate with cross-functional teams for seamless project execution and delivery. Maintain technical documentation and update relevant records in the system. Desired Skills Proficiency in provisioning, migration, and troubleshooting of SDH, Packet, and IP-based services. Experience with Network Management Systems (NMS) for the following OEMs: ECI: XDM, BG, NPT Ciena: EPT Strong command-line interface (CLI) skills using Putty with hands-on experience on: Cisco Nokia Huawei Ability to analyze network performance and propose enhancements.

Exp on Firewall, Router & Switches config is must Knowledge on Firewall, Server Load Balancers & Link Load Balancer config is mand Exp in VLAN config VXLAN config on ASIC switches Exp with monitoring, network diagnostic & network analytics tools Required Candidate profile CCNP/ CCNA cert will get added advantage. 8 yrs. exp as Network Admin Exp with monitoring, network diagnostic & network analytics tools Understanding of network protocols (IPSEC, HSRP, BGP, OSPF)

Job Title: Senior Network Engineer Company: New Era Technology (www.neweratech.com) Employment Type: Full-Time | Permanent Location: Remote (India) Experience: 10+ years Industry: IT Services & Consulting Functional Area: IT Infrastructure / Network Administration Key Skills: Cisco Routers, Switches, Firewalls, Network Design, 802.1X, NAC, NDSS, Compliance, Troubleshooting, JIRA, Network Monitoring, CCNP About Us New Era Technology is a trusted technology solutions provider with global reach. As a partner to leading enterprises, we deliver cutting-edge IT infrastructure solutions. Were expanding our team and seeking a highly experienced Senior Network Engineer to support network compliance, design, implementation, and optimization initiatives. Position Overview We are looking for a proactive and skilled Senior Network Engineer to join our global networking team, supporting a leading enterprise client. This is a remote opportunity offering long-term career growth and the chance to work on critical network security, design, and performance initiatives. Key Responsibilities Compliance & Network Remediation Work closely with Client teams to resolve Farm Breaks and NDSS compliance issues. Review and update configurations in tools like NASH, Sevone, ServiceNow, Verum . Maintain accurate compliance documentation and reports. 802.1X & NAC Implementation Deploy 802.1X authentication across all regions. Implement Network Access Control (NAC) solutions and troubleshoot related issues. Create and maintain documentation and deployment playbooks. Network Design & Implementation Design and implement Cisco-based solutions – routers, switches, firewalls, wireless, VPNs. Plan and execute network upgrades, migrations, and expansions. Maintain network architecture diagrams and configuration standards. Maintenance & Troubleshooting Proactively monitor network health and resolve performance issues. Provide Tier 2/Tier 3 support and perform root cause analysis of network incidents. Update and maintain device configurations and firmware. Network Security & Optimization Configure and manage firewalls, IDS/IPS, VPNs , and other security tools. Conduct vulnerability scans and apply remediation measures. Optimize bandwidth using QoS and traffic analysis tools. Collaboration & Documentation Work with global IT teams to ensure seamless integration and security. Mentor junior engineers and contribute to knowledge sharing. Maintain comprehensive technical documentation. Qualifications & Skills Education Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience) Experience 10+ years of experience supporting large enterprise networks Hands-on expertise with Cisco network devices (routers, switches, firewalls) Experience with tools like SolarWinds, PRTG, Cisco DNA Center , etc. Familiarity with JIRA for ticket and work management Exposure to cloud networking (AWS, Azure, GCP) is a plus Certifications CCNA (Mandatory) CCNP (Preferred) CCIE (Nice to have) Technical Skills Proficient in TCP/IP, OSPF, BGP, EIGRP, VLANs Strong troubleshooting and problem-solving abilities Scripting knowledge (Python) is an added advantage What We Offer 100% Remote Work Flexibility Global exposure supporting Fortune 500 clients Collaborative and innovation-driven culture Competitive compensation and benefits Long-term career opportunities with a global technology leader Apply now and become part of a world-class network engineering team at New Era Technology , where your expertise will shape enterprise connectivity and compliance.

Vandya International School is looking for Network and Satellite Broadcast Engineer to join our dynamic team and embark on a rewarding career journey. Analyzing customer needs to determine appropriate solutions for complex technical issues Creating technical diagrams, flowcharts, formulas, and other written documentation to support projects Providing guidance to junior engineers on projects within their areas of expertise Conducting research on new technologies and products in order to recommend improvements to current processes Developing designs for new products or systems based on customer specifications Researching existing technologies to determine how they could be applied in new ways to solve problems Reviewing existing products or concepts to ensure compliance with industry standards, regulations, and company policies Preparing proposals for new projects, identifying potential problems, and proposing solutions Estimating costs and scheduling requirements for projects and evaluating results

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Checkpoint Firewalls and VPN. Experience5-8 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin. Experience1-3 Years.

Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years’ experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution Mandatory Skills: Network Data Admin. Experience3-5 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Network Data Admin. Experience8-10 Years.

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: Cisco Routing and Switching. Experience8-10 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin. Experience3-5 Years.

Hands-on exposure in NOC Environment in monitoring, handling Level 2 calls related to leased Line, Cisco Routers and Switches configuration and tshoot Proficiency in working in Financial institution in 24*7 environment Good Communication skills Required Candidate profile Troubleshooting leased line issues with the help of service provider infrastructure Level 2 exp in fixing issues related to Routing Protocols, Switching, Data centre technologies like Nexus Switches