3 Ccnp Collaboration Jobs

Job Overview ?? The primary role of this position is to serve as the Telephony Engineer on the Infrastructure Engineering team. Responsibilities ?? Lead the design, standardization, implementation, and management of global voice/telephony infrastructure. Liaison with operations team on voice service operations: monitoring/events, incidents, problems, and escalations. Define full lifecycle service management (roadmap, transition, operation, continuous improvement) for all voice/telephony hardware. Implement, coordinate and support telephony changes. Isolate, diagnose and resolve voice/telephony problems individually and through coordination with others. Maintain system access and security in order to safeguard company data. Work with various telephony providers on service deliveries, billing, maintenance, support and configuration changes for legacy PBX infrastructure, POTS lines, PRI lines, etc. Plan and perform Teams telephony migrations from legacy telephony setup Project contributor to other IT projects where and voice communication changes may be needed Assist with design of disaster recovery and business continuity plans Qualifications ?? Demonstrated experience, including but not limited to: PBX telephone systems Cisco Unified Communications Manager and Voice over IP systems Teams telephony Teams based contact center solutions Teams admin center Cisco call center solutions Cisco Finesse Network protocols and standards, including TCP/IP, DHCP, DNS, and VLANs Fundamentals of TCP/IP routing and WAN designs Industry certifications such as CCNP Collaboration, or equivalent Industry certifications such as Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate, or equivalent Strong analytical and troubleshooting skills with the ability to diagnose and resolve complex telephony issues Experience coordinating and working with teams of multiple disciplines globally Proven success of collaborating with non-IT stakeholders Practical experience in IT infrastructure design, implementation and support Ability to document precisely and at right level of detail Ability to define and follow processes Ability to translate business requirements into IT solutions and associated cost Understanding of financial impact of decisions Ability to clearly define problem statements and determine solutions Must have strong planning skills Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams Required Years Of Experience 5 years of designing, deploying, and supporting voice/telephony systems and networks Required Education University or similar degree Show more Show less

You will be joining Vitel Global Communications Pvt Ltd, a leading provider of VoIP services known for delivering high-quality communication solutions to businesses and individuals globally. As a Technical Support Engineer based in Hyderabad, Telangana, your main responsibility will be to offer technical assistance for VoIP-related issues through phone calls and emails. You are expected to diagnose and resolve various VoIP problems, such as call quality issues, connectivity problems, and configuration errors. Moreover, you will assist customers in setting up, configuring, and maintaining VoIP systems while also monitoring and ensuring the optimal performance and uptime of the VoIP infrastructure. Collaboration with internal teams to escalate and resolve complex technical issues is a crucial part of your role, in addition to documenting and tracking customer interactions and technical issues in the support ticketing system. Regular system checks and preventative maintenance activities will be required to avoid service interruptions. To excel in this position, it is essential to stay updated with the latest VoIP technologies, trends, and best practices. Providing training and guidance to customers on VoIP system usage and features is also part of the role. The ideal candidate should possess CCNA Voice / CCNP Collaboration certifications along with a sound understanding of TCP/IP, routers, switches, firewalls, SIP, RTP, H.323, LAN, WAN, and VOIP technologies. This position offers the opportunity to work in a dynamic environment and contribute to the growth and success of Vitel Global Communications Pvt Ltd.,

You will be working at Vitel Global Communications Pvt Ltd, a leading provider of VoIP services, offering high-quality communication solutions to businesses and individuals globally. The company is dedicated to delivering cost-effective, scalable, and reliable services to ensure seamless connectivity for clients worldwide. As a Technical Support Engineer in our Hyderabad office, your primary responsibility will be to provide technical support for VoIP-related issues via phone calls and emails. You will diagnose and resolve problems related to call quality, connectivity, and configuration errors. Furthermore, you will assist customers in setting up, configuring, and maintaining their VoIP systems. Monitoring and maintaining the VoIP infrastructure to ensure optimal performance and uptime will be crucial aspects of your role. Collaboration with internal teams to address complex technical issues, documenting customer interactions and technical problems in the support ticketing system, and conducting regular system checks and preventative maintenance to prevent service disruptions will also be part of your duties. To excel in this role, you should keep yourself updated with the latest VoIP technologies, trends, and best practices. Additionally, providing training and guidance to customers on VoIP system usage and features will be essential. Required key skills for this position include CCNA Voice / CCNP Collaboration, TCP/IP, routers, switches, firewalls, SIP, RTP, H.323, LAN, WAN, and VOIP. You will work 5 days a week in the night shift at the office in Hyderabad, Telangana. This position requires a graduate with 0.6-3 years of experience. If you are a dynamic and results-driven individual looking to join a fast-paced team and contribute to the growth of a global communication company, this opportunity is for you.,