2414 Ccna Jobs - Page 9

Job description NOTE - NOTICE PERIOD OF MORE THAN A WEEK WILL TOTALLY NOT WORK SO APPLY ACCORDINGLY AD, DNS , DHCP LOOKING ONLY FOR IMMEDIATE JOINERS 1 Yr of Tech Support With International BPO On Papers (Mandate) Roles and Responsibilities Provide technical support to customers via phone, email, or chat for server and cloud-related issues. Troubleshoot hardware and software problems using various tools such as TSE Process, Network Troubleshooting, and Network Support. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. Troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Win10, Win11Exchange 2007, IIS, ISA. Desired Candidate Profile 1-6 years of experience in a similar role providing technical support for servers and clouds. Proficiency in networking concepts including troubleshooting techniques. Ability to work effectively in a fast-paced environment with multiple priorities. Strong Problem Solving and Troubleshooting Skills & thinks logically. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage, Server Support . Exp / Knowledge on Microsoft OS Platforms. Candidate should be comfortable to work in 24*7 shifts. Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs 1 year of tech support experience with International BPO (Mandate) Perks and Benefits Top Most MNC in Gurgaon and Pune. Excellent client incentives. Cab facility. Competitive salary (3 LPA 8.5 LPA based on experience and performance) Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

We are seeking a highly skilled engineer for our Digital Operations Center (DOC) team. The ideal candidate has extensive experience managing end-to-end incident lifecycles, including monitoring, detection, resolution and communication in a 24/7/365 DOC environment. This role is critical for ensuring the stability, performance and reliability of our IT network and product services. The DOC, IT and product teams operate globally, requiring collaboration across regions and shift handoffs. What you'll Do: Leading The DOC / IT Ops Engineer with experience in Incident Management, Problem Management, Change Management, Knowledge Management and Proactive Monitoring areas Lead efforts involving the monitoring of key internal services and incident teams, as we'll as escalation and alerts to our crisis team(s) Champion best practices of the DOC Playbook through the entire DOC team Guide the implementation, continuous improvement and documentation of new and existing policies, procedures and processes for the DOC Technology innovation mindset with AI Operations and self-healing scripts. Monitoring and Alerting: Continuously monitor internal IT and product-related incidents using various tools and platforms. Develop, configure, and manage alerting systems to promptly identify and alert relevant parties to emerging issues. Facilitate crisis team assessments or activations through rapid situational awareness to incident coordinators Incident Management and Escalations: Coordinate and escalate issues to appropriate teams and stakeholders as needed. Maintain clear and concise communication during incidents, providing regular updates to stakeholders. Collaborate with cross-functional teams to support root cause analysis of complex issues Document and maintain standard operating procedures for DOC response and escalation processes. Continuous Improvement: Identify opportunities for improving monitoring and alerting systems and processes. Participate in post-incident reviews and contribute to the development of preventive measures. Stay up-to-date with industry trends and best practices in all-hazards operations center operations and technologies. Documentation and Reporting: Maintain detailed and accurate incident logs and documentation. Generate regular reports on tracked incidents, assessments, and status. Provide insights and recommendations based on incident analysis and trends. What you'll Need: Education: bachelors degree in Engineering, Computer Science, Information Technology, or a related field. Equivalent work experience will be considered. Experience: Minimum of 6 years of experience in Digital Operations Center (DOC) or similar environment like NOC or IT Operations. Proven experience with maintaining a common operating picture with existing monitoring tools and situational awareness dashboards . Strong understanding of network protocols, systems, and infrastructure. Skills: Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work effectively under pressure and manage multiple priorities. Proficiency in scripting languages (eg, Python, Bash), AI Ops is a plus. Familiarity with ITIL practices and frameworks is desirable. Familiarity with incident command system (ICS) principles and best practices in the technology industry Certifications: Relevant certifications such as CCNA, CCNP, or equivalent are preferred. Work Environment: This position may require shift work to ensure 24/7 coverage of the DOC. Ability to work in a high-stress, fast-paced environment. Benefits of Working at CrowdStrike: Remote-friendly and flexible work culture Market leader in compensation and equity awards Comprehensive physical and mental we'llness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified across the globe

Job Title: Network Engineer Experience: 6 8 Yrs. Mandatory Skills: Must have strong hands-on experience with networking protocols (TCP/IP, BGP, OSPF), network devices (routers, switches, firewalls), VPN/security solutions, and hold relevant certifications such as CCNA/CCNP Location: HBR Layout, Bangalore Job Type: Permanent/Full-time Position Shift Details: IST Shift (02:00 PM to 11:00 PM) Role and Responsibilities :- Should have a complete understanding of networking concepts & technologies Be able to upgrade the firmware of all the network devices Should ensure that all the network devices are syncing time with configured NTP server Should have good information and knowledge about Cyber Security (SPAM/ PHISHING, etc.) Should be able to install, configure, manage & troubleshoot FortiGate & Cyberoam Firewalls Should be able to configure firewall policies & rules Should be able to analyze the network traffic for troubleshooting issues Understand how different types of VPNs work & be able to configure as & when required Should be able to configure IPsec and SSL VPNs Should be able to handle IPsec change over and Fail over configuration Should be able to handle & troubleshoot Cisco Routers (4331, 2901), Cisco Catalyst Switches (9300, 2960) Should have good knowledge on the Stacking concepts Should have good knowledge and understanding of VLAN concepts and configure internet access to various VLANs as needed Should install & configure Wi-Fi Controllers and VLAN assignments Should have complete understanding of Antivirus systems installation/ Setup Should be able to track the device on Network switches using MAC address Should coordinate with ISPs for any internet related issues & fix them Should ensure the latest device configuration backups are maintained Should ensure the daily bandwidth utilization is monitored and reports are generated Should be able to handle user-end desktop level issues Should assist all other team members and ensure the smooth operations of IT support Should ensure the network documentation is updated on time. Knowledge on fiber & WiMAX for Site-2-Site connectivity will be an added advantage. Knowledge on various Cisco Security products like, Secure Endpoint, Umbrella, Email Security will be an added advantage. Knowledge on VoIP technologies, SIP protocol will be an added advantage. Knowledge on CCTV & Biometric will be an added advantage. Knowledge on ITIL & ISMS process/ policy frameworks will be an added advantage. Interested candidates, please share your updated resume at dheerajd@suntechnologies.com .

SUMMARY Network Technician We are seeking a Network Technician to perform IP network and low current related work in projects. The ideal candidate will be responsible for the installation, termination, and commissioning of structured cabling systems for optical fiber and copper, including UTP network, low current cables, and more. The Network Technician will also be involved in various tasks such as installing network and server cabinets, configuring CCTV and IP camera systems, installing access control systems, and more. Responsibilities: Perform 1st fix installations including installing pipes, conduits, cable trays, cable ladder, floor boxes, etc. Perform all types of 2nd fix installations Splice optical fiber using fusion splicer machine Install and configure wireless antennas, access points, and raised floor systems for data centers Pull wire through conduits and holes in walls and floors Perform cable tests using cable analyzer Troubleshoot network connectivity related incidents Prepare site surveys and summit reports on results and requirements Create diagrams and layouts using AutoCAD and Visio Requirements Requirements: High school diploma in Computer Hardware, Networking, Electricity, or relevant degree Proficiency in AutoCAD Certificates in structured cabling systems preferred Minimum 3 years of experience as a network technician Ability to use OTDR, splicing machine fusion splicer, Fluke DSX 5000, and more Creative, patient, hardworking, and able to work under pressure Good communication skills in English Working Conditions: The job may require multitasking and working "other than normal working hours" as requirements dictate.

We are looking for a skilled and experienced Network Security Engineer to join our team in Thiruvananthapuram. The ideal candidate will have a strong background in network security design and implementation, with hands-on experience in Cisco and Palo Alto technologies. Key Responsibilities: Design, implement, and manage network security solutions to safeguard company infrastructure. Configure and maintain Cisco and Palo Alto network security devices. Conduct vulnerability assessments and penetration testing to identify and mitigate security risks. Collaborate with cross-functional teams to integrate security best practices in network architecture. Monitor network traffic and security alerts to detect and respond to threats. Develop and maintain security policies, procedures, and documentation. Provide expert guidance on network security issues and implement proactive security measures. Ensure compliance with industry standards and regulatory requirements related to network security. Required Skills & Qualifications: Bachelors degree in Engineering (B.E./B.Tech) or equivalent. Proven experience of 7 to 15 years in network security engineering roles. Certified Cisco Network Professional (CCNP) and Cisco Certified Network Associate (CCNA) certifications are mandatory. Extensive experience with Cisco network infrastructure and Palo Alto firewall solutions. Strong knowledge of network protocols, firewall architectures, VPN, IDS/IPS, and security monitoring tools. Ability to design and implement secure network architectures. Excellent troubleshooting, analytical, and problem-solving skills. Strong communication skills with the ability to collaborate effectively with teams and stakeholders. Preferred: Additional certifications in network security or related fields. Experience with cloud security solutions and hybrid environments. Familiarity with security compliance standards like ISO 27001, NIST, or GDPR.

Role & responsibilities Design, implement and maintain the company's Cisco network infrastructure, including switches, routers, firewalls, and wireless access points . Provide Level 2 and Level 3 support for Cisco network devices, including troubleshooting and resolving network issues . Perform network monitoring and analysis to ensure optimal network performance and identify potential issues . Participate in network capacity planning and upgrade activities to ensure network scalability and reliability . Work with other IT teams and vendors to implement and maintain network security solutions, including firewalls, intrusion prevention systems, and VPNs . Develop and maintain network documentation, including network topology diagrams, IP address management, and configuration management . Participate in on-call rotation for after-hours support and emergency response. Preferred candidate profile Cisco certifications, such as CCNA, CCNP, or CCIE, are highly preferred Strong knowledge of Cisco networking technologies, including routing protocols (e.g., OSPF, BGP), switching technologies (e.g., VLANs, STP), and security technologies (e.g., ACLs, VPNs) Experience with network monitoring and analysis tools, such as SolarWinds, Wireshark, or PRTG

The Key Skills Required. Hands-on experience in networking, routing, and switching technologies of 5 years and above. In-depth understanding of networking protocols such as IPSEC, HSRP, BGP, OSPF, RIPV2, 802.11, QoS), etc. Solid understanding of the OSI or TCP/IP model. Network Planning, Design and Implementation experience in HLD and LLD Throughout knowledge of IPv4/v6 migration techniques, policy languages Solid understanding of routing and switching products and technologies Experience with firewalls, internet VPNs, SDWAN, remote implementation, troubleshooting, and problem resolution. Experience in reverse engineering and problem solving Strong overall understanding of the technologies and platforms specific to a large cable and telecommunications operator. CCNA or CCNP certifications is a plus. Knowledge of ITIL and ITSM processes, like, SLA, Change/Release Management. Experience in using ticketing tools such as service now, remedy will be an added advantage. Excellent written and verbal communication skills. Should possess very good knowledge in the areas of : establish the networking environment by designing system configuration, directing system installation and defining, documenting and enforcing system standards design and implement new solutions and improve resilience of the current environment maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization undertake data network fault investigations in local and wide area environments using information from multiple sources secure network systems by establishing and enforcing policies, and defining and monitoring access support and administer firewall environments in line with IT security policy report network operational status by gathering and prioritizing information and managing projects upgrade data network equipment to the latest stable firmware releases configure routing and switching equipment, hosted IP voice services and firewalls provide remote support to on-site engineers and end users/customers during installation provide remote troubleshooting and fault finding if issues occur upon initial installation undertake capacity management and audit of IP addressing and hosted devices within data centers liaise with project management teams, third-line engineers and service desk engineers on a regular basis speak to customers via email and phone for initial requirement capture. Excellent troubleshooting problem solving and organizational skills Media Capacity Policy management & basic health checkup needs to be managed Monitor and resolve alerts Monitor system security

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Enterprise Network Operations Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing technical issues, providing solutions, and ensuring the smooth operation of configured services across various platforms. You will work both remotely and onsite, collaborating with team members to troubleshoot and resolve hardware and software challenges, while adhering to defined operating models and processes. Your role will be crucial in maintaining system integrity and performance, contributing to the overall efficiency of the organization. Roles & Responsibilities:58 years of experience in cloud and enterprise networkingStrong background in cloud-based and on-premises network environmentsHands-on experience with Azure Cloud (VNets, VPNs, gateways, security groups)Familiar with cloud monitoring, automation, and configuration toolsExperience maintaining performance, security, and availability in cloud infrastructureProficient in LAN/WAN architecture, VLANs, IP addressing, DNS, and DHCPSkilled in managing hybrid cloud networks (on-prem + cloud)Strong understanding of Layer 2/3 networkingProficient in OSPF, BGP, and network troubleshootingExperience with Palo Alto, Fortinet, Cisco ASA/Firepower, Juniper SRX, Check PointKnowledge of NAT, firewall rules, and perimeter security policies Professional & Technical Skills: Experience with F5 BIG-IP, Fortinet FortiADC, Citrix ADC (NetScaler)Understanding of SSL offloading, health checks, and failover setupsStrong troubleshooting and analytical skillsEffective communication and documentation skillsPreferred certifications:Azure Network Engineer Associate, CCNP, or equivalent Additional Information:- The candidate should have minimum 5 years of experience in Enterprise Network Operations.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Network Infrastructures Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infrastructure Consulting Practitioner, you will support clients to design, build and run an agile, scalable IT infrastructure that is standardized and optimized to deliver operational efficiencies, improve employee and workplace performance and meet dynamic business demands. You will apply infrastructure improvements across the workplace, network, data center and operations as well as provide resources to manage and run the infrastructure on a managed or capacity services basis. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with clients to understand their infrastructure needs and requirements.- Design and implement network infrastructures that meet client specifications.- Provide technical expertise and guidance to clients on network infrastructure solutions.- Troubleshoot and resolve network infrastructure issues.- Ensure the security and integrity of network infrastructures.- Stay updated with the latest industry trends and advancements in network infrastructures.- Assist in the evaluation and selection of network infrastructure technologies and vendors. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Infrastructures.- Good To Have Skills: Experience with cloud-based network infrastructures.- Strong understanding of network protocols and technologies.- Experience with network design and implementation.- Knowledge of network security principles and best practices.- Familiarity with network monitoring and troubleshooting tools.- Excellent problem-solving and analytical skills.- Effective communication and collaboration abilities. Additional Information:- The candidate should have a minimum of 3 years of experience in Network Infrastructures.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Network Infrastructures Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infrastructure Consulting Practitioner, you will support clients to design, build and run an agile, scalable IT infrastructure that is standardized and optimized to deliver operational efficiencies, improve employee and workplace performance and meet dynamic business demands. You will apply infrastructure improvements across the workplace, network, data center and operations as well as provide resources to manage and run the infrastructure on a managed or capacity services basis. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with clients to understand their infrastructure needs and requirements.- Design and implement network infrastructures that meet client specifications.- Provide technical expertise and guidance to clients on network infrastructure solutions.- Troubleshoot and resolve network infrastructure issues.- Ensure the security and integrity of network infrastructures.- Stay updated with the latest industry trends and advancements in network infrastructures.- Assist in the evaluation and selection of network infrastructure technologies and vendors. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Infrastructures.- Good To Have Skills: Experience with cloud-based network infrastructures.- Strong understanding of network protocols and technologies.- Experience with network design and implementation.- Knowledge of network security principles and best practices.- Familiarity with network monitoring and troubleshooting tools.- Excellent problem-solving and analytical skills.- Effective communication and collaboration abilities. Additional Information:- The candidate should have a minimum of 3 years of experience in Network Infrastructures.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Network Infrastructures Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring smooth system operations. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Collaborate with clients to understand their technical issues and provide timely resolutions.- Troubleshoot and resolve technical problems related to the system or application.- Ensure smooth operations of the system or application by monitoring performance and addressing any issues.- Maintain a deep understanding of the product and its functionalities to accurately address client issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Infrastructures.- Good To Have Skills: Experience with Network Strategy & Optimization.- Strong understanding of network infrastructures and their components.- Experience in designing and implementing network solutions.- Knowledge of network protocols and technologies.- Familiarity with network security principles and best practices. Additional Information:- The candidate should have a minimum of 7.5 years of experience in Network Infrastructures.- A Graduation degree is required. Qualification 15 years full time education

Job Description Job Purpose Network Operations provides 24x7 support for the organization s global production network infrastructure by performing proactive routines that ensure service impacts are avoided. Staff members also interact with peers in Operations and Engineering to facilitate effective handling of service requests and connectivity issues. Responsibilities Perform monitoring for new events to open incidents Perform all levels of routine network analysis using scripted and automated checks. Coordinate hot hands and other activities with vendors Interact with advanced level engineering support Develop and propose solutions for the knowledge base Incident Management Proactive checkouts and monitoring to avoid service outages or limit their impact. Escalation for troubleshooting and fault isolation to restore service as necessary. Operational Readiness for New Services Completing checklists that support pre-production deployment of network services. This includes assurance that Network Operations has updated management for all related network components, is performing pro-active routines to ensure optimal network health, understands the service and it s dependencies, and the staff is capable of performing established recovery procedures. Change Management Planning and Configuration Implementation Coordination of changes at the CAB and periodic quality reviews with Engineering. Implementation of tasks assigned to Network Operations and support for those implemented by Network Engineering. Service Requests, Network Maintenance, and Operational Support Executing requests for analysis or support. Representing Network Operations strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordination and support for pro-active maintenance activities required to keep the infrastructure in good health. Process Improvement Specific tasks assigned by management to own that deliver operational support improvements to a technology, process, tool, or service. Knowledge and Experience Bachelor s Degree in Computer Engineering or related field. 3+ years or experience in lieu or educational credentials. Knowledge of routing protocols and concepts (OSPF, BGP, etc.). Knowledge of TCP/IP, Layer 2 and 3 switching. Position requires attention to details, and excellent written and verbal communication skills. Ability to work in a team-oriented environment is essential Weekend and off hours support is required Solid understanding of multicast and troubleshooting techniques Working knowledge of how to use management tools JNCIA, CCNA, or equivalent knowledge is preferred. Financial industry experience is preferred.

Job Title: Sr. Retail IT Service Desk Location: Bangalore Job Type: Full time Experience Level: 3 to 5 years Department: CIS / End-User Services Job Summary: We are seeking a skilled and dependable Senior Service Desk Engineer to join our Retail IT Operations team at Visionet. This is a client-facing role providing 24/7 L1.5 technical support via phone, chat, and email for one of our prestigious retail clients. The ideal candidate will be responsible for addressing end-user issues, troubleshooting POS and in-store systems, and ensuring high-quality service delivery aligned with ITIL best practices. Key Responsibilities: Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system. Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, and mobile devices. Escalate unresolved issues to appropriate support teams and follow up to ensure resolution. Log all incidents and service requests accurately in the ITSM/ticketing system (e.g., ServiceNow, Jira, BMC Remedy). Provide support for Microsoft Office Suite, Windows OS, VPN, remote access tools, and basic network troubleshooting. Assist with user account management (Active Directory, Exchange, Office 365). Familiarize end users on basic software, hardware and peripheral device operation and solve basic queries Support onboarding and offboarding processes including device setup and access provisioning. Maintain knowledge base articles and documentation for common issues and solutions. Adhere to SLAs and ensure timely resolution of tickets. Configuring iPad/iPhones/Android for the users to enable them check emails and be connected on the go. Basic knowledge of Networking, Virtualization, Outlook, Windows & Mac OS, Web Based and Installable applications Key Responsibilities: Provide 24x7 support for end users via phone, chat, and email , focusing on retail IT operations. Troubleshoot and resolve issues related to Point of Sale (POS) systems, iOS devices , Windows OS , Office 365 , Active Directory , and basic networking . Handle Incidents, Service Requests, Changes, and Problems in accordance with ITIL methodologies . Work in a shift-based rotation (including nights, weekends, and holidays) to support business-critical systems around the clock. Communicate clearly and professionally with end users and internal teams, ensuring a positive support experience. Collaborate with cross-functional teams to drive resolution of technical issues and meet defined SLAs, KPIs , and service improvement goals. Maintain accurate documentation of incidents and contribute to the development of knowledge base articles. Ideal Candidate Profile: Minimum 2+ years of experience in IT support or service desk roles, preferably in a retail IT environment . Strong working knowledge of POS systems , Windows/iOS platforms , Active Directory , Office 365 , and fundamental networking concepts. Hands-on experience providing technical support over phone, chat, and email in a fast-paced environment. Familiarity with ITIL processes , especially Incident Management , Change Management , and Problem Management . Excellent oral and written communication skills , with a strong customer service orientation. Proven ability to work effectively in 24x7 rotational shifts and collaborate with global support teams. Networking Knowledge for POS Troubleshooting: Strong understanding of basic networking concepts (TCP/IP, DNS, DHCP, LAN/WAN) as they relate to retail environments. Ability to diagnose and resolve connectivity issues between POS terminals, payment gateways, printers, and back-office systems. Experience troubleshooting issues related to Wi-Fi connectivity , static IP configurations , and basic switch/router-level problems that impact store devices. Familiarity with network monitoring tools or utilities (e.g., ping, tracert, ipconfig, nslookup) to quickly isolate network-related root causes. Understanding of firewall rules , VPNs , and network segmentation , especially in PCI-compliant environments. Shift Coverage: Rotating shifts including overnight, weekends, and holidays . Overtime and on-call opportunities may be available. Required Qualifications: 2+ years of IT Service Desk or technical support experience in a 24/7 or high-demand environment. Proven experience supporting POS systems (e.g., Oracle Xstore, NCR, Toshiba, Shopify POS, Square). Familiarity with retail technologies including scanners, receipt printers, payment terminals (Verifone/Ingenico), and mobile POS devices. Strong understanding of networking fundamentals (IP, DNS, DHCP, Wi-Fi) and Windows OS. Hands-on experience with remote troubleshooting tools and ticketing platforms. Strong communication skills and ability to clearly explain solutions to non-technical users. Ability to work independently, remain calm under pressure, and prioritize multiple incidents. Preferred Qualifications: IT certifications: CompTIA A+, ITIL Foundation, CCNA or Microsoft certifications. Experience in a large-scale, multi-store retail organization. Familiarity with monitoring systems and alert management tools. Experience working in a follow-the-sun or global support environment. Multilingual support capabilities (a plus depending on store regions).

About Arctera Arctera keeps the world s IT systems working. We can trust that our credit cards will work at the store, that power will be routed to our homes and that factories will produce our medications because those companies themselves trust Arctera. Arctera is behind the scenes making sure that many of the biggest organizations in the world and many of the smallest too can face down ransomware attacks, natural disasters, and compliance challenges without missing a beat. We do this through the power of data and our flagship products, Insight, InfoScale and Backup Exec. Illuminating data also helps our customers maintain personal privacy, reduce the environmental impact of data storage, and defend against illegal or immoral use of information. It s a task that continues to get more complex as data volumes surge. Every day, the world produces more data than it ever has before. And global digital transformation and the arrival of the age of AI has set the course for a new explosion in data creation. Joining the Arctera team, you ll be part of a group innovating to harness the opportunity of the latest technologies to protect the world s critical infrastructure and to keep all our data safe. Job Summary Respond to customer inquiries (voice or other digital communications) for an assigned product(s) within a Technical Support Engineer environment. Provide technical support to Arctera customers, partners, and field support staff with varying levels of support maintenance entitlements i.e., entry level, through to premier level entitlements, with focus on diagnosing, troubleshooting, and debugging Arctera software and hardware, including cloud infrastructures. Position provides an opportunity to continuously develop technical skills through learning and supporting a platform that brings together availability, protection, and insights for our customers. Position requires a motivated, self-starter and self-learner with a customer-first attitude. Primary Accountabilities Take ownership and resolve less complex assigned cases, technical questions, and inquiries from Arctera customers, including cloud infrastructures. Resolve cases per productivity, performance and SLA standards and support goals. Answer technical questions/problems; creating appropriate workarounds or solutions to these problems. Research, document, and assess when it is necessary to engage with team members to enable timely case resolution. Contribute to Knowledge Management (KM), via case documentation and suggest new/modify existing KM articles. Knowledge Core Technologies: Knowledge of one or more of the following Operating Systems: Linux (Red Hat), Microsoft Windows. System Administration: Server Hardware, Software, maintenance, and troubleshooting. Arctera product offerings. Additional Knowledge: Basic knowledge in one or more of the following. Enterprise Information Systems, Application Servers, and Hardware Infrastructure. Databases: Microsoft SQL Server / MySQL / PostgreSQL. Oracle Database. IBM DB2. Microsoft Exchange / Microsoft 365. Experience in with Shell, Perl, and Python is beneficial. Skills & Competencies Customer Service Positive attitude and customer centric mindset. Commitment to delivering customer value. Assist customers on live calls via remote assistance. Collaboration Engagement with peers in an open and collaborative environment. Ability to work with multiple stakeholders: Sales, Engineering, Development. Demonstrate b sense of willingness to learn, share, and work together as team. Communication skills Effective customer relationship management. Capable of navigating customer expectations with empathy. Active and reflective listening, problem solving and troubleshooting techniques. Clear and concise technical documentation: Problem Statement, Case Notes, Knowledge Articles. Ability to simplify technical topics in common terms. Time management Plan and prioritize activities effectively. Ability to pivot swiftly to meet customer needs. Apply flexibility and adapt to changing priorities in a dynamic working environment. Maximize engagement with team members to effectively drive case resolution. Troubleshooting Apply decision making and problem-solving techniques. Use systems knowledge to formulate a clear problem statement. Ability to trace application faults at a process level in distributed system environments. Think quickly and react to situations with customer impact. Ability to break down complex problems into simple components. Preferred Certifications CompTIA: Linux+, Network+, Server+. Red Hat: RHCSA, RHCE. Cisco: CCNA, CCNP. Cloud Certifications: Amazon, Microsoft, Google. Job Complexity Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Builds stable working relationships internally. Supervision Normally receives general instructions on routine work, detailed instructions on new assignments under general supervision. Follows established directions. Work is reviewed for accuracy and overall adequacy. Experience / Education / Qualifications 1+yrs of Sys Admin or related enterprise Technical Support experience preferred.

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Network Infrastructures Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring smooth system operations. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Collaborate with clients to understand their technical issues and provide timely resolutions.- Troubleshoot and resolve technical problems related to the system or application.- Ensure smooth operations of the system or application by monitoring performance and addressing any issues.- Maintain a deep understanding of the product and its functionalities to accurately address client issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Infrastructures.- Good To Have Skills: Experience with Network Strategy & Optimization.- Strong understanding of network infrastructures and their components.- Experience in designing and implementing network solutions.- Knowledge of network protocols and technologies.- Familiarity with network security principles and best practices. Additional Information:- The candidate should have a minimum of 7.5 years of experience in Network Infrastructures.- A Graduation degree is required. Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Network Infrastructures Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing technical issues, providing solutions for both remote and onsite environments, and ensuring the smooth operation of configured services across various platforms. You will work within a defined operating model and processes, focusing on hardware and software support while implementing technology at the operating system level across all server and network areas. Your role will also include basic and intermediate level troubleshooting, ensuring that systems function optimally and efficiently. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities and foster a collaborative environment.- Monitor system performance and implement improvements to enhance efficiency and reliability. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Infrastructures.- Strong understanding of network protocols and architectures.- Experience with troubleshooting network connectivity issues.- Familiarity with server and network hardware components.- Ability to implement and manage network security measures. Additional Information:- The candidate should have minimum 7.5 years of experience in Network Infrastructures.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Strong understanding of TCP/IP BGP OSPF VLANs DNS DHCP. Experience with firewall platforms Fortinet Palo Alto Cisco ASA/Firepower Configure and troubleshoot routers switches firewalls load balancers and access points Cisco, Juniper, Fortinet, etc.

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Vmware Virtualization Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing various technical issues, providing both remote and onsite assistance, and ensuring that configured services operate smoothly across multiple platforms. You will work within a defined operating model and processes, focusing on hardware and software support while implementing technology at the operating system level across server and network areas. Your role will also include basic and intermediate level troubleshooting for specific software solutions and vendors, ensuring that all systems function optimally and efficiently. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of technical processes and procedures to enhance team knowledge.- Provide training and support to junior team members to foster a collaborative environment. Professional & Technical Skills: - Must To Have Skills: Proficiency in VMware Virtualization Administration.- Strong understanding of server and network infrastructure.- Experience with troubleshooting and resolving hardware and software issues.- Familiarity with operating system-level implementations and configurations.- Ability to work effectively in a team-oriented environment. Additional Information:- The candidate should have minimum 3 years of experience in VMware Virtualization Administration.- This position is based at our Noida office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Vmware Virtualization Administration Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. Your typical day will involve addressing technical issues, ensuring system reliability, and collaborating with various teams to implement solutions. You will engage in both remote and onsite support, focusing on hardware and software configurations across multiple platforms, while adhering to established operating models and processes. Your role will also include troubleshooting at both basic and intermediate levels, ensuring that all systems operate smoothly and efficiently. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities and foster a collaborative environment.- Monitor system performance and proactively identify areas for improvement to enhance operational efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in VMware Virtualization Administration.- Strong understanding of server and network infrastructure.- Experience with troubleshooting and resolving hardware and software issues.- Familiarity with operating system-level implementations across various platforms.- Ability to document technical processes and create user guides for team members. Additional Information:- The candidate should have minimum 7.5 years of experience in VMware Virtualization Administration.- This position is based at our Noida office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Network Security Operations Good to have skills : HanaMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will oversee the application development process and ensure successful project delivery. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Lead the design and development of applications.- Act as the primary point of contact for application-related queries.- Provide guidance and mentorship to team members.- Collaborate with cross-functional teams to ensure project success.- Stay updated on industry trends and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Security Operations.- Strong understanding of network security principles.- Experience with network security tools and technologies.- Knowledge of cybersecurity threats and mitigation strategies.- Hands-on experience in implementing security measures.- Good To Have Skills: Experience with cloud security solutions. Additional Information:- The candidate should have a minimum of 3 years of experience in Network Security Operations.- This position is based at our Coimbatore office.- A 15 years full-time education is required. Qualification 15 years full time education

Design, Develop & Deliver TTT Modules on IT Hardware & Infrastructure, accross India Mentor, Evaluate & Certify trainers based on defined benchmarks/standards Monitor, Track & Report effectiveness of ToT programs through performance data of faculty Required Candidate profile Proficient in Hardware, Operating Systems, Networking, CCNA, Server Management, Cloud Computing technologies Classroom training management + Assessment skills Flexibility to travel Presentation skills

Routers, switches, firewalls, call manager(VOIP), WLC and wireless access points, understanding of networking concept, protocols (TCP/IP, routing protocols. Implementing and managing security policies, technologies different vendors. CCNA, CCNP...

Router configuration Knowledge of OSI & TCP/IP model Basic knowledge of networking Installation CCNA CCNP 3 Months Internship Stipend: 5K Field Site work & Relocation, Rotational shift Perks: Food and Accommodation hr@dkplnetworks.in 7217894330

About the Opportunity Operating in the information technology and network infrastructure sector, our organization is a pioneering leader in providing robust and secure connectivity solutions for diverse clientele. We focus on delivering reliability, performance, and security in network management by leveraging cutting-edge technologies and industry best practices. This is an exciting opportunity for professionals driven to ensure the seamless operation of on-site network systems in India. Role & Responsibilities Manage and maintain the organization s networks, including LAN, WAN, and VPN infrastructures ensuring optimal performance and uptime. Configure, install, and upgrade routers, switches, firewalls, and other network devices within an on-site environment. Monitor network performance, diagnose issues, and perform troubleshooting to quickly resolve outages and connectivity problems. Implement robust network security protocols and conduct regular audits to safeguard data and systems from vulnerabilities. Collaborate with IT support and engineering teams to design and deploy network solutions that meet evolving business requirements. Maintain comprehensive documentation of network configurations, changes, and maintenance procedures to support operational continuity and compliance. Skills & Qualifications Must-Have Bachelor s degree in Computer Science, Information Technology, or a related field. Proven experience in network administration, including configuring and maintaining routers, switches, and firewalls. Strong understanding of network protocols, LAN/WAN technologies, and VPN solutions. Hands-on experience with network monitoring tools and troubleshooting practices. Excellent problem-solving skills with the ability to quickly diagnose and resolve network issues. Preferred Industry certifications such as CCNA, CCNP, or equivalent. Familiarity with virtualization, cloud networking, and software-defined networking (SDN) environments. Benefits & Culture Highlights Opportunity to work with leading-edge network technologies in a dynamic IT environment. Collaborative and growth-focused culture fostering continuous learning and career advancement. Competitive compensation package and on-site work benefits in India. If you are a proactive Network Administrator with a passion for optimizing network performance and ensuring secure connectivity, we encourage you to apply and join our forward-thinking team.

Job Description Job Purpose Network Operations provides 24x7 support for the organization s global production network infrastructure by performing proactive routines that ensure service impacts are avoided. Staff members also interact with peers in Operations and Engineering to facilitate effective handling of service requests and connectivity issues. Responsibilities Perform monitoring for new events to open incidents Perform all levels of routine network analysis using scripted and automated checks. Coordinate hot hands and other activities with vendors Interact with advanced level engineering support Develop and propose solutions for the knowledge base Incident Management Proactive checkouts and monitoring to avoid service outages or limit their impact. Escalation for troubleshooting and fault isolation to restore service as necessary. Operational Readiness for New Services Completing checklists that support pre-production deployment of network services. This includes assurance that Network Operations has updated management for all related network components, is performing pro-active routines to ensure optimal network health, understands the service and it s dependencies, and the staff is capable of performing established recovery procedures. Change Management Planning and Configuration Implementation Coordination of changes at the CAB and periodic quality reviews with Engineering. Implementation of tasks assigned to Network Operations and support for those implemented by Network Engineering. Service Requests, Network Maintenance, and Operational Support Executing requests for analysis or support. Representing Network Operations strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordination and support for pro-active maintenance activities required to keep the infrastructure in good health. Process Improvement Specific tasks assigned by management to own that deliver operational support improvements to a technology, process, tool, or service. Knowledge and Experience Bachelor s Degree in Computer Engineering or related field. 3+ years or experience in lieu or educational credentials. Knowledge of routing protocols and concepts (OSPF, BGP, etc. ). Knowledge of TCP/IP, Layer 2 and 3 switching. Position requires attention to details, and excellent written and verbal communication skills. Ability to work in a team-oriented environment is essential Weekend and off hours support is required Solid understanding of multicast and troubleshooting techniques Working knowledge of how to use management tools JNCIA, CCNA, or equivalent knowledge is preferred. Financial industry experience is preferred.