1875 Ccna Jobs - Page 6

T. IBM Cloud IaaS Data Center Site Manager is responsible for overseeing the daily operation of an enterprise level data center. He or She will be responsible for calculating metrics to analyze the performance of the data center technical staff. The DC Manager will also be responsible for efficiency improvements, process creation and improvement, and daily operational integrity. Display creativity and intellect in striving to constantly improve the operations of your data center Be able to communicate clearly and effectively with your team, both verbally and in writing Capture metrics to analyze the performance of your staff Analyze, edit and create processes to improve operations Prepare and present quarterly objectives and results to the management staff Focus on mentoring and educating his supervisors Required education Bachelor's Degree Required technical and professional expertise Personally: oThe ability to conduct yourself in a professional manner oAt least 3 years working in an enterprise data center oAt least 3 years supervisory experience oFlexible availabilitythis role is subject to Essential Operations staffing policy, requiring availability 24/7/365. Professionally: oSubstantial server hardware knowledge and experience oKnowledge of LAN, WAN, DNS, RDP, IPMI, SSH technologies oIntermediate knowledge of Windows 2000/2003 and Linux configuration and troubleshooting. oIntermediate knowledge of various internet-related services and software (mail, web, DNS servers, etc) oGeneral understanding of computer networking concepts oSome knowledge of web hosting control panels (Ensim, cPanel/WHM, Plesk, and Helm preferred). oCertifications a plusMCSE , RHCE, RHCT, Linux+, A+, CCNA Other essential skills: oMust be able to work with others in a team environment. oCustomer focused attitude with some previous customer service experience.

NSC Global is currently looking for a NOC Engineer (L1) to join our growing company. NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization. Purpose of Role: To be responsible for delivering in line to Network solutions ensuring fulfilment of SLAs for NSC Global managed service customers and to manage all aspects of the network in both the NSC Global data centres and remote local networks, with the main objective to minimise unplanned downtime to the production infrastructure. Responsibilities Key Competencies: Autonomy Perform day- to-day activities under routine and continuous supervision with minor discretion in resolving problems or enquiries without frequent reference to others. Influence Ensure regular interaction with and may influence immediate colleagues and liaise with other teams as and when required. Ensure more influence in own domain including off-shore and on-shore team in network support to NSC Global end-users/clients. Complexity responsible to perform a range of varied work activities in a variety of structured environments (24X7 supports, working outside of shift hours) including working towards/on monitoring and management, data updation, network security, auditable working practices and operational procedures and perform site health checks. Business skills demonstrate ability to understand and use of appropriate methods, tools and applications having rational and organised approach to work. Able to: plan, work in a team, schedule and monitor own work within short time horizons. To absorb technical information when it is presented systematically and applies it effectively. Awareness of health and safety issues. To implicate practical experience of service desk systems. To find and propose solutions to service impacting problems and documenting all activities within the corporate tool set. To ensure that all changes to production systems are made using appropriate Change Control in accordance with NSC Global procedures and changes are carefully considered and have appropriate back-out plans for regression. To maintain a high standard of technical project delivery and associated documentation. Primary Responsibilities: To provide 1 st level support and triage, taking ownership of Incident and Problem cases. To ensure prompt and efficient resolution of incidents, meeting SLA requirements. To maintain an up to date record of network diagrams, inventory databases and equipment specifications related to the customers services, including updates to the knowledge base. To carry out technical investigations on user logged cases relating to user permission issues (TACACS), performance issues, investigating and service requests. To deliver audit and evidence requirements for shift routines, management configuration reviews, TACACS audits, Security Vulnerability audits, evidencing and remediation actions. To provide the capability to develop and deliver reporting to Service Management teams in line with: Link Utilisation, availability and capacity reporting from ITNM, reporting- Switch port, Ad hoc, Cisco working, long running tickets and general case management. Qualifications Qualifications: SC IT, BCS, BCA, Bachelor Degree, 3 years diploma (BSC electrical preferred). Experience: 1-3 Years of relevant experience Professional skills: Basic Skill - Cisco Routing / Switching; Familiar - Checkpoint + Juniper, Load Balancer. Essentials Cisco CCNA/CCDA or above. Desirable VPN Technologies and Encryption, load balancer solution including F5, and Cisco CSS, ; Cisco PIX/ASA firewalls, Cisco VPN concentrators, Cisco Unified Call manager, Unity and UC products, Cisco Wireless portfolio, Microsoft Windows 2000/2003 Server/Exchange, Ciscoworks, Net usage, Cisco ACS, TACACS, RADIUS and MPLS & VRF s, Checkpoint CCSA, GCSEs/O levels. Additional competencies : Communication: Clear, presentable and excellent communication skill orally and in writing at all levels to initiate and develop effective dialogue with colleagues. Working Together: able to work in a team, plan, present, schedule & monitor own work according to team s need and project requirement. Commitment: well organised, disciplined and practical approach. Persuasiveness: willing to work under routine supervision to identify and resolving complex issues and to advise and formulate strategies Analytical Ability: able to grasp new concepts, approaches and systems. Identifies purpose and objectives & Implements decision and evaluates results. Good problem solving skills. Creativity: willing to and motivated enough to develop new ideas, unique and novel solutions to problems and to absorb technical information when it is presented systematically and to apply it effectively. Job Motivation: high level of interest and enthusiasm for job responsibilities and can do attitude.

In this role, you will investigate and resolve reports of malicious, fraudulent, and illegal activity originating from IBM Cloud IP space. By enforcing our Acceptable Use Policy, you will help maintain the reputation and integrity of our network by mitigating abusive activities and eliminating bad actors. Daily efforts include: Investigating and validating incoming abuse reports Opening incident tickets to notify customers of actionable reports Engaging with customers and reporting parties to achieve a timely resolution Monitoring open incidents and enforcing resolution timeframes Mitigating active threats through application of network controls Assisting with escalations from other departments Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise 2+ Years of experience. Understanding of SMTP, DNS, HTTP, Network routing, VPN, and other technologies Understanding of spam, phishing, fraud, and other behaviors considered to be abusive Ability to read and analyze multiple log formats Detail-oriented; ability to scrutinize and discern abusive content Customer relations & support Preferred technical and professional experience Prior network security experience Existing knowledge of anti-fraud and/or anti-abuse techniques Basic server administration skills Experience with process documentation Understanding of Digital Millennium Copyright Act, trademark, intellectual property, Safe Harbor Provisions, GDPR, and other United States federal and international legal precedents

Communication Good Email Good Experience Range 3-5 Years Required Skills Set Perform SoD and EoD of NSDL/CDSL/RTGS/SFMS/CCIL/Cash & other banking applications.., Process batch jobs including uploads and downloads required to be performed on various applications as a process or on need basis based on the SOP, SOD/EOD activities based on the SOP provided and as per cut off time on daily basis except when informed by regulator / application teams on account of national holidays & Sundays., Perform Backup support as per SOP, Schedule processes including the processes that need to be executed on a daily, monthly and yearly basis on applications and its databases, Execute the monthly and yearly processes as per schedule , Hand and Feet Support for the devices hosted in PDC, Manage File Transfer jobs- Schedule the given Scripts for file transfer and monitor, Backup Media management - Hands and feet support for . Hardware Networking Course, Computer course, MCSE, CCNA) Technical Question Can you describe your experience with data center infrastructure components such as servers, storage systems, networking equipment, and cooling systems? What monitoring tools have you used to oversee data center operations? How do you use these tools to ensure up-time and performance? How do you manage and maintain power distribution units (PDUs) and uninterruptible power supplies (UPS) in a data center? What are the key considerations when planning and implementing cable management in a data center? Can you explain the importance of environmental controls (temperature, humidity) in a data center, and how do you ensure optimal conditions? Can you describe your experience with data center infrastructure components such as servers, storage systems, networking equipment, and cooling systems? What monitoring tools have you used to oversee data center operations? How do you use these tools to ensure up-time and performance? How do you manage and maintain power distribution units (PDUs) and uninterruptible power supplies (UPS) in a data center? What are the key considerations when planning and implementing cable management in a data center? Can you explain the importance of environmental controls (temperature, humidity) in a data center, and how do you ensure optimal conditions? How do you prioritize and manage tasks in a high-pressure data center environment? Can you describe your approach to managing change requests and implementing updates in a live data center? What procedures do you follow for routine maintenance and inspections of data center equipment? How do you handle capacity planning and scalability in a data center? What steps do you take to ensure compliance with operational standards and best practices in a data center? Describe a critical incident you managed in a data center. What was the issue, and how did you resolve it? How do you prepare for and respond to power outages or cooling system failures in a data center? What protocols do you follow in the event of a fire alarm or other emergency situation in a data center? Can you explain your approach to disaster recovery planning and testing? How do you conduct root cause analysis for data center incidents, and what steps do you take to prevent recurrence? How do you communicate operational status and issues to stakeholders and management? Describe a time when you collaborated effectively with other teams (IT, facilities, security) to resolve a data center issue. How do you handle conflicts or disagreements within your team or with other departments? What strategies do you use to ensure effective communication and coordination during maintenance or upgrades in a data center? A critical server in the data center is experiencing performance issues. Walk me through your troubleshooting approach. You receive a notice of an impending power outage due to external factors. What steps do you take to ensure data center up time and safety? A new equipment upgrade needs to be deployed urgently in the data center. How do you plan and execute this without disrupting ongoing operations? You notice an unusual spike in temperature readings from one section of the data center. How do you investigate and address this issue? During a routine inspection, you discover a security vulnerability in the data centers physical access controls. How do you respond and mitigate this issue?

CCNP Certification Must Palo Alto, checkpoint, FortiGate Must SDWAN Cloud Genix or Prisma Experience Cisco routers and switches Must Familiarity with Web Filter, F5 Load Balancing Good to have. Routing protocols BGP, OSPF Must Cisco wireless experience Must Location: Pan India

SCCM admin with EUC, He or she should have Min 5 years in SCCM (Packaging, Distribution and Deployment) and Min 2 years in INTUNE, Followed by good experience Min 4 years in Windows OSD, Active Directory, Azure AD,O365 L2 / L3 Level Trouble shooting. We need Network Engineer with SDWAN Cloud Genix or SDWAN Prisma, He or she should have Min 5+ years in Network Engineer and Min 2+ years in SDWAN Cloud Genix or SDWAN Prisma, Followed by 3 + experience in Palo Alto, checkpoint, FortiGate, Cisco routers and switches, Cisco wireless, F5 Load Balancing, BGP, OSPF. SCCM admin with EUC, He or she should have Min 5 years in SCCM (Packaging, Distribution and Deployment) and Min 2 years in INTUNE, Followed by good experience Min 4 years in Windows OSD, Active Directory, Azure AD,O365 L2 / L3 Level Trouble shooting. We need Network Engineer with SDWAN Cloud Genix or SDWAN Prisma, He or she should have Min 5+ years in Network Engineer and Min 2+ years in SDWAN Cloud Genix or SDWAN Prisma, Followed by 3 + experience in Palo Alto, checkpoint, FortiGate, Cisco routers and switches, Cisco wireless, F5 Load Balancing, BGP, OSPF. Location: Pan India

Must have Installed and Configured Cisco Switches and Routers Hands-on experience, troubleshooting, and resolution of problems on Firewalls - Palo Alto/ Checkpoint/ Fortinet / etc, Experience on Load Balancers is also good. Experience in Managing Network Security Technical certifications CCNA, CCDA

EUC Corporate Hardware Coordinator & Customer Support Specialist Seeking a motivated professional to manage global hardware activities returns shipments replacements and provide customer support, focusing on system and application access permissions Required Candidate profile Our requirement is into Hardware network design , implementation, installation firewall and palo alto experience we need.

Experienced in implementing and maintaining LAN/WAN/WLAN, configuring Cisco switches/routers, managing firewalls (Cisco ASA, Fortinet), wireless tech (Cisco, Meraki, ISE), with strong troubleshooting skills in routing, switching, and network security

Develop responsive and dynamic UI components using HTML, CSS, JavaScript, and frontend frameworks such as React, Angular, or Vue.js. Collaborate with UX/UI designers to transform wireframes, prototypes, and design mockups into functional user interfaces. Optimize applications for maximum speed and scalability. Ensure cross-browser and cross-device compatibility. Implement best practices for UI/UX design and ensure adherence to coding standards. Work with backend developers to integrate APIs and ensure seamless data flow. Conduct testing and debugging to improve application performance. Stay updated with the latest industry trends, UI/UX design principles, and emerging technologies. Participate in code reviews and provide constructive feedback to peers. Required Skills Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. Proven experience as a UI Developer or Frontend Developer. Proficiency in HTML5, CSS3, JavaScript (ES6+), and modern UI frameworks (React, Angular, Vue.js, etc.). Experience with CSS preprocessors like SASS or LESS. Strong knowledge of responsive design and mobile-first development. Familiarity with RESTful APIs and asynchronous programming. Experience with version control systems such as Git. Knowledge of UI/UX principles, accessibility standards, and usability testing. Excellent problem-solving skills and attention to detail. Ability to work both independently and collaboratively in a team environment

Windows System Administration and Troubleshooting knowledge on Windows Area/O365 Windows and VMWare Trouble shooting, VMWare vCenter, Patching Troubleshooting, User Management/Storage management Windows System Administration with a minimum 4+ Years of Relevant Experience in Windws and Vmware and good Troubleshooting experience Good Exposure on Windows Production/Non-Production Environment Patching and Troubleshooting Good knowledge on AD access management and group policy troubleshooting LDAP User-Management and Troubleshooting Good knowledge on PowerShell scripting for automation Good knowledge on Vmware environment and should familiar on HA and DRA in Vmware Good knowledge in server and Vmware decommission process Good knowledge on hardware tools like HP SIM and HP oneview Should be familiar with firmware updates and enclosure and VCM administration in HPE Management/LVM/Process-Related Performing Production and Non-Production Changes and resolving queries that comes from Application Teams that are related to OS side Handling Incidents will be an added advantage Depth knowledge of Windows server setup, deployment, and maintenance, advanced coding skills, and the ability to solve complex IT issues. Responsible for installing or upgrading Windows-based systems and servers, managing user access to the servers, and maintaining the security and stability of the network. Handling O365 Issue

Ensure that updated Configuration Item information is always available to Customer in the Configuration Management database (CMDB) and EA Tool. Understanding Network topology and should be responsible for migrations/ deployments Required Hands on knowledge for ACI and leaf / spine architecture. Candidates must have good hands-on knowledge in routing protocols like BGP, EIGRP and OSPF. Candidate should have good knowledge of switching protocols. (VLAN, Port channel, VTP / STP and SNMP) Candidates should have hands-on knowledge with SolarWinds. Candidate should have hands on knowledge with Meraki Dashboard and Meraki switches. Track points of traffic congestion, latency, bottle necks, jitters etc. Hardware asset discovery, tracking and reporting (including firmware versions-N-1 and configuration details) Support multi-vendor Network appliances Maintain and update the operational documentation. Document any Customer-approved exceptions to Network standards and reference Architecture, Install, test, and certify operating system service packs, hot fixes, patches and/or Upgrades, Perform all performance tuning for Network devices, Manage and perform configuration planning for Network devices

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver No Performance Parameter Measure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver No Performance Parameter Measure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver No Performance Parameter Measure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver No Performance Parameter Measure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver No Performance Parameter Measure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver No Performance Parameter Measure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver No Performance Parameter Measure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver No Performance Parameter Measure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver No Performance Parameter Measure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver No Performance Parameter Measure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver No Performance Parameter Measure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin.

Install, configure, and maintain physical and virtual servers (Windows/Linux). Patch systems and apply updates regularly to minimise vulnerabilities, backup, and integrity. Track and manage hardware/software inventory and asset life cycle. Required Candidate profile Proficiency with Windows & Linux server administration Knowledge of firewalls, routers, and switches (Cisco, etc) IT infrastructure control implementation related to information security procedures.

As an Assistant Manager in the IT Operations department, the successful candidate will be responsible for managing and coordinating IT operations activities to ensure the effective and efficient delivery of IT services. This role requires a strong understanding of IT operations, agile and scrum methodologies, cloud technologies, and programming. The candidate will be expected to demonstrate a high level of business and commercial acumen, a global mindset, entrepreneurship, and people excellence.