1875 Ccna Jobs - Page 5

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

High Level JD Provide day-to-day support of GLS-managed Engineering labs for equipment moves, cabling, and other lab logistics activities. May work across multiple buildings. A team-focused approach is fundamental for this position. Tasks/responsibilities include, but are not limited to: •Performing hardware moves (“Rack and Stack”) •Testbed cabling from topology diagrams •Maintaining organized, labelled cable runs to meet best practices / audit requirements. •Rack decommissioning: disconnection of SmartPDUs, power cables, removal of equipment and storing away cables neatly for repurposing. •Packaging and/or palletizing equipment to prepare for shipping. •Conforming to general housekeeping practices by removing cardboard boxes & packaging materials & palletizing unwanted equipment for disposal. •Supporting asset management and tracking processes •Coordinating work efforts within a team to manage shipping and other logistics-related tasks. •Adherence to ISO Qualification Capable of lifting heavy equipment without restrictions. Capable of standing for extended periods of time. Capable of operating a pallet jack / electrical lift safely. Ability to use a case management tool to manage requests. Strong written and verbal communications skills. Robust customer service skills. Strong team player. Works well within the team to drive projects to closure.

Minimum Qualifications Bachelors degree BE (IT/CE/EC), MSc (IT), MCA or equivalent is preferred Certification CCNA, CCNP, Fortinet NSE 10-12 years of Network Infrastructure Operations 6-8 years of position specific experience 4-5 years of mentorship experience 3-4 years of Project/Client Engagement and Customer Facing Experience in design, implementation, administration of WAN/LAN Infrastructure Experience in Firewall Fortinet, Cisco, Watchguard, Palo Alto, Juniper and Azure Firewalls Experience in Wireless Network Infrastructure Wireless Routers, WAPs Fortinet, Cisco Experience in WAN Infrastructure SSL VPN, IPSec VPN, ADVPN, MPLS, Network Load Balancer Experience in Routing & Switching Cisco, Fortinet Experience in patching Firewalls Firmware, FortiCloud, FortiManager Preferred Qualifications Excellent written, verbal and presentation communication Excellent customer service Innovative and analytical problem solving Entrepreneurial and forward thinking Experience supporting clients and executives

Minimum Qualifications Bachelors degree BE (IT/CE/EC), MSc (IT), MCA or equivalent is preferred Certification CCNA, CCNP, Fortinet NSE 12-15 years of IT Infrastructure Operations 8-10 years of position Network Operations experience 3-4 years of mentorship experience 5-6 years of Project/Client Engagement and Customer Facing Previous supervisory experience within an MSP Experience within a service provider service model and leverage multi-tenant toolsets for ongoing deployment and administration frameworks Cross-platform experience and the expertise to identify and resolve integration issues including network level and integration level testing preferred Experience supporting vendors like Fortinet, Cisco, Palo Alto, etc. Experience with WAN & VPN technologies, configuration and troubleshooting preferred Network design experience, including procurement and implementation of network equipment preferred Experience in the firmware upgrades of the networking devices configured in standalone & cluster mode. Experience in design, implementation, administration of network infrastructure on the private cloud, on premise or public cloud platforms Well experienced in Firewalls Fortigates, Cisco, Palo Alto, Sonicwall, Meraki Well experienced in switching & routing Cisco, Fortinet, OSPF, BGP Good hands on experience in Wireless Infrastructure Experience in Performance troubleshooting and measurement of Enterprise Systems Preferred Qualifications Excellent written, verbal and presentation communication Excellent customer service Innovative and analytical problem solving Entrepreneurial and forward thinking Experience supporting clients and executives

Qualifications & Experience: Minimum 6 months of relevant experience in IP/Media Networks; Valid CCNA certification is mandatory. Job Responsibilities: Provision, migrate, and troubleshoot SDH, Packet, and IP services in line with project scope and requirements. Execute network configurations and service implementations as per customer and internal specifications. Perform network fault analysis, diagnose performance issues, and initiate corrective actions. Collaborate with cross-functional teams for seamless project execution and delivery. Maintain technical documentation and update relevant records in the system. Desired Skills Proficiency in provisioning, migration, and troubleshooting of SDH, Packet, and IP-based services. Experience with Network Management Systems (NMS) for the following OEMs: ECI: XDM, BG, NPT Ciena: EPT Strong command-line interface (CLI) skills using Putty with hands-on experience on: Cisco Nokia Huawei Ability to analyze network performance and propose enhancements.

IMMEDIATE JOINER Install, configure, and maintain network devices and IT hardware (routers, switches, computers). Troubleshoot connectivity and hardware issues. Provide on-site support, , and ensure network stability MALE CANDIDATES ONLY

Job Requirements Develop product specifications for assigned projects Develop an annual sales plan in conjunction with sales and budget goals Conduct technical, sales, and product trainings, contractor certifications, etc. Involved in the coordination, development and implementation of Specifier programs, including ongoing training content development, database and document maintenance, policies, program updates, and BICSI CE credits Recommend revisions for new and existing programs Manage agent issues to include working with, and motivating agency personnel (if applicable) Provide service and support to Network Solutions customer s pre, during, and post project completion in a timely, accurate manner Work collaboratively with Inside and Outside Sales Reps within Business Unit on joint sales activity Education & Experience Bachelor s Degree preferred RCDD or CCNA required Minimum 3 years of selling telecommunications physical infrastructure and Layer 1 telecommunications products in a major market required Minimum 2 years of working with a technical sales team preferred Knowledge of fiber and copper structured cabling required Strong level of technical expertise, demonstrated by a technical degree and/or several years of proven experience in a highly technical industry Experience with account management & development required Skills & Abilities Must posses a solid understanding of physical infrastructure layer for telecommunications networking systems Must show a demonstrated understanding of global specifications Must have strong sales presentation capability regarding operation of information transport systems. Must posses strong leadership, relationship-building, and relationship management skills Must have outstanding oral, written and verbal communication skills as well as negotiation skills Must have a high level of comfort in communicating with every level of an organization from top level executives to field personnel Strong knowledge of Microsoft Office software, specifically Word, Excel, and PowerPoint

This position is responsible for creating end user demand, building relationships with Network Solutions current and potential customers, and achieving sales goals within the given territory. This position will focus the majority of time on end users, consultants, engineering firms and architects to grow Leviton s Network Solutions brand awareness and acceptance. This job is regionally based in the Seattle, WA area and will include WA, OR, ID, MT, AK, UT, and CO regions. Job Requirements Develop product specifications for assigned projects Develop an annual sales plan in conjunction with sales and budget goals Conduct technical, sales, and product trainings, contractor certifications, etc. Involved in the coordination, development and implementation of Specifier programs, including ongoing training content development, database and document maintenance, policies, program updates, and BICSI CE credits Recommend revisions for new and existing programs Manage agent issues to include working with, and motivating agency personnel (if applicable) Provide service and support to Network Solutions customer s pre, during, and post project completion in a timely, accurate manner Work collaboratively with Inside and Outside Sales Reps within Business Unit on joint sales activity Education & Experience Bachelor s Degree preferred RCDD or CCNA required Minimum 3 years of selling telecommunications physical infrastructure and Layer 1 telecommunications products in a major market required Minimum 2 years of working with a technical sales team preferred Knowledge of fiber and copper structured cabling required Strong level of technical expertise, demonstrated by a technical degree and/or several years of proven experience in a highly technical industry Experience with account management & development required Skills & Abilities Must posses a solid understanding of physical infrastructure layer for telecommunications networking systems Must show a demonstrated understanding of global specifications Must have strong sales presentation capability regarding operation of information transport systems. Must posses strong leadership, relationship-building, and relationship management skills Must have outstanding oral, written and verbal communication skills as well as negotiation skills Must have a high level of comfort in communicating with every level of an organization from top level executives to field personnel Strong knowledge of Microsoft Office software, specifically Word, Excel, and PowerPoint

This position is responsible for creating end user demand, building relationships with Network Solutions current and potential customers, and achieving sales goals within the given territory. This position will focus the majority of time on end users, consultants, engineering firms and architects to grow Leviton s Network Solutions brand awareness and acceptance. This job is regionally based in the Seattle, WA area and will include WA, OR, ID, MT, AK, UT, and CO regions. Job Requirements Develop product specifications for assigned projects Develop an annual sales plan in conjunction with sales and budget goals Conduct technical, sales, and product trainings, contractor certifications, etc. Involved in the coordination, development and implementation of Specifier programs, including ongoing training content development, database and document maintenance, policies, program updates, and BICSI CE credits Recommend revisions for new and existing programs Manage agent issues to include working with, and motivating agency personnel (if applicable) Provide service and support to Network Solutions customer s pre, during, and post project completion in a timely, accurate manner Work collaboratively with Inside and Outside Sales Reps within Business Unit on joint sales activity Education & Experience Bachelor s Degree preferred RCDD or CCNA required Minimum 3 years of selling telecommunications physical infrastructure and Layer 1 telecommunications products in a major market required Minimum 2 years of working with a technical sales team preferred Knowledge of fiber and copper structured cabling required Strong level of technical expertise, demonstrated by a technical degree and/or several years of proven experience in a highly technical industry Experience with account management & development required Skills & Abilities Must posses a solid understanding of physical infrastructure layer for telecommunications networking systems Must show a demonstrated understanding of global specifications Must have strong sales presentation capability regarding operation of information transport systems. Must posses strong leadership, relationship-building, and relationship management skills Must have outstanding oral, written and verbal communication skills as well as negotiation skills Must have a high level of comfort in communicating with every level of an organization from top level executives to field personnel Strong knowledge of Microsoft Office software, specifically Word, Excel, and PowerPoint

As a Lumen TMNS Wireless Network Consultant, you will be focused on support and maintenance, you will be responsible for responding to tickets generated from proactive alerts for our managed engagementsMeraki wireless networks in an operation center environment Job Description Provide high-level technical support for configurations, troubleshooting, and service restoration along with an understanding of routing, switching as relates to the wireless technology supported via the Meraki platform Maintain average call, ticket closure, and availability stats based on combined total of peer performance results Manage ticket volumes, new and existing using an understanding of prioritization of ticket severities and customer specific processes and procedures Utilize Meraki dashboard to analyze performance across customers data network and underlying LANs, WANs, and wireless deployments Act as liaison between the customer and Meraki TAC on high-level or escalated support issues Provide direct interface with other Lumen departments in support of the customers network issues and projects Isolation and understanding of network outage causes, and service restorations Demonstrate direct customer interaction through exceptional communication skills, both written & orally Resolves complex network problems involving power, network hardware and software, and modems Uses software and hardware tools to identify and diagnose network status and problems; assists with network equipment installation and maintenance activities; resolves complex trouble tickets Work collaboratively with other internal support groups to identify and resolve issues with other equipment such as Adtran, Juniper, and hosted VOIP services Qualifications 2-5 years wireless experience (1 year must have been in the Meraki platform) 2-5 managed network routing and switching experience (running and interpreting scripts from CISCO routers and switches Cisco CCNA Wireless Certification (preferred) CMNO Certification Required (required and active) "We are an equal opportunity employer committed to fair and ethical hiring practices We do not charge any fees or accept any form of payment from candidates at any stage of the recruitment process If anyone claims to offer employment opportunities in our company in exchange for money or any other benefit, please treat it as fraudulent and report it immediately" Show more Show less

Educational Qualification Diploma//BSC/BCA/ b-tech in Computer Science , IT, Electronics or Equivalent Certification (Optional but beneficial) :CCNA, Comp TIA Network+, MTA (Windows Server) Roles & Responsibilities Assist with setup and management of Windows Server and Active Directory (AD) Help maintain user accounts, group policies (GPO), DNS/DHCP Support NAS storage systems (QNAP/Synology) user access, folders, and backups Monitor and report on backup health and DLM (Data Lifecycle Management) practices Provide first-level support to end users for hardware, network, and software issue Support deployment of design Softwares Help configure and maintain Fortinet firewalls and inter-office VPN connectivity Maintain IT asset logs, documentation, and SOPs Coordinate with vendors or remote support teams as needed Skills Basic knowledge of IP networking (IP, DHCP, DNS, LAN/WAN) Familiarity with Windows OS, PC setup and troubleshooting Understanding of basic server concepts (Windows Server, AD, DNS/DHCP) Interest or exposure to firewalls and network storage systems (NAS) Ability to communicate effectively and work under guidance Willingness to learn and take initiative in a small team environment Tools& Technologies Windows Server 2022/2025 Active Directory, DNS, DHCP, Group Policy Fortinet FortiGate firewall QNAP NAS Engineering Design software environments Remote support tools: Any Desk, Team Viewer, Ultra viewer Basic ticketing & documentation tools Show more Show less

We're looking for Network Engineers with 1 year of experience to join our team in Pune (Work from Office US Shift). Location: Pune Shift: US Shift (Night Shift) Work Mode: On Floor (Work from Office) Experience: Minimum 1 Year Salary: As per company standards Job Description: We are seeking proactive and skilled engineers who can handle L1-L2 responsibilities with strong knowledge in network and system support. Key Responsibilities: Manage and configure firewalls, switches, routers, and implement rules. Hands-on experience or basic knowledge of handling Cisco firewalls. Familiarity with identity provider tools like OKTA and Entra ID. Basic understanding of Box and Relay automation with logical reasoning. Perform EUC (End User Computing) L1-L2 support attend user calls and resolve tickets effectively. Participate in and present during daily meetings with internal teams. Knowledge of Linux patching and managing Linux environments. Comfortable with Linux command line to assist end users. Interested candidates, kindly share your CV at: kmaran@sevenmentor.com or 8308907577

Diverse Lynx is looking for Network Security Engineer to join our dynamic team and embark on a rewarding career journey Maintaining LAN, WLAN and architecture of the server as per the business policy Reporting the security analysis of findings Maintaining the regulatory systems about ISMS policy (Information System Management Systems) Developing the security authentication protocol Maintaining server and switches Maintaining & implementation of the SOP for Network security Knowledge of performing routing protocols (MPLS, HAIPE/IP, QOS and WAN) Monitoring of web security gateways, perimeter security, network access controls, endpoint security Experience with Ansible for automation and configuration management

• Proficiency in Cisco Viptela, Cisco Wi-Fi, Cisco VC, Cisco CUCM, Cisco Switches network monitoring tools • Experience with SD-WAN/ LAN and Wireless LAN troubleshooting and configuration. • Certifications such as CCNA, CCNP, or equivalent are a plus

As a Senior Network Integration Engineer, you will be responsible for the design, implementation, integration, and optimization of complex network infrastructures. You will work on IP/MPLS networks, SDN, NFV, and cloud-based solutions to ensure high availability, security, and scalability. The role involves collaborating with cross-functional teams to deploy and maintain carrier-grade networking solutions for enterprise and service provider environments. You have: Proficiency in SDN and NFV concepts and technologies. Experience with E2E mobile solutions and mobile core systems. Design and implement cutting-edge virtualization solutions to enhance network performance. Hands-on experience with SDN, NFV, OpenFlow, and cloud networking. Drive the development of End-to-End mobile solutions, focusing on mobile and packet core architecture. Manage and optimize network management systems to ensure seamless connectivity and data flow. Analyze and troubleshoot network issues, providing innovative solutions to complex problems. It would be nice if you also had: Mentor junior team members and share knowledge on networking concepts and technologies. Familiarity with network management systems and advanced networking concepts. Certifications such as Nokia SRA/Virtuoso, Cisco CCIE, or Juniper JNCIE. Design and implement high-performance, scalable, and secure network architectures. Develop solutions for IP/MPLS backbone networks, SDN/NFV, and cloud-based networking. Conduct network capacity planning and recommend optimizations for performance and scalability. Define network policies, routing strategies, and security protocols. Deploy and configure network equipment such as routers, switches, firewalls, and load balancers (e.g., Nokia, Cisco, Juniper). Perform network integration, migration, and upgrades with minimal disruption to services. Troubleshoot complex network issues related to BGP, MPLS, QoS, VPNs, multicast, and security.

The Configuration Management Engineer is responsible for end-to-end configuration change management, with the primary objective of ensuring network service data accuracy within the agreed-upon SLAs. You have: BE graduate with Configuration management experience of min 12 years. Network translations for complex Local and long-distance switching networks. The engineer should be fluent in the various voice signaling protocols, including ISDN, SS7 (ISUP, TCAP), and SIP (SIP, SDP, RTP). Troubleshoot basic translation issues using translation verification tests, test lines, and signaling applications. Prepare, implement, and verify the configuration and integration of a Node/system. It would be nice if you also had: Knowledge on various PRI requests like New install, Disconnect, PIC change, route change, port in-port out DID, signaling change. Good knowledge of MS Office, especially Excel and PPT. Preparation and maintenance of reports as per requirement. The ability to perform Line and Trunk side TDM and VoIP provisioning for both Class 4 and Class 5 voice networks. Code and Routing administration for at least 2 of the following platformsMeta CFS, PRI, SBC. Rate Center additions, LATA additions, Class 4&5 Network Interconnections, Billing and Mediation Ability to work with customer provisioning and sales teams to personalize technical solutions that leverage our existing network assets. Provide next-level support to customer provisioning, customer repair, Network Operations, and other Engineering teams. Support and execution of tasks for Rate Center additions, LATA additions, Class 4&5 Network Interconnections, Billing, and Mediation Preparation of script and Impact analysis for changes that need to be done in core nodes

Able to handle major incident Experience in Routing & Switching, Firewalls Load balancers and Proxy & Cisco SD-WAN Able to implement BAU Changes Able to perform VA patching on regular basis Support L2 Engineers during incident, changes Knowledge transfer to L2 Engineers and technical handover from projects to operations Minimum CCNP Primary skills Routing & Switching Firewalls Load balancers and Proxy Cisco SD-WAN

Provide technical support to customers via phone email or chat. Diagnose and resolve technical problems related to network connectivity. Conduct remote troubleshooting sessions to assist customers with installation, configuration and troubleshooting. Required Candidate profile CCNA/CCNP-Certified. Experience in customer support preferable. Indepth knowledge of Networking. Strong understanding of routing protocol and switching technologies. Graduates with good comms.

Technical SupportMake sure they have all the following experience. Must have Installed and Configured Firewalls - Palo Alto/ Checkpoint/ Fortinet / etc Must have Installed and Configured Load balancers - F5/Citrix Netscaler Hands-on experience in Endpoint Security components Hands-on experience in Content Filtering/Proxy

2 years hands-on experience in OpenWRT development and support. 3 years experience in C/C++ development. Hands on experience in Linux systems. 2 years experience in Git. Hands-on experience in OpenWRT build system and toolchain. Hands-on experience in commercial/opensource Wireless Access Controllers. Thorough understanding on L2, L3 & L4 Networking Layers. Familiar with 802.11 standards. Knowledge in ONU/ONT and OLT

As an Infrastructure Specialist at IBM, you will support the infrastructure running industries likes transportation, energy, insurance, banking or healthcare which are rapidly changing as the worlds relationship with technology evolves. Ready to help our clients take the next step forward Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. As an Associate Infrastructure Specialist, you'll be responsible for keeping up with the latest changes, using your expertise to deliver solutions that meet the needs of our clients and products. In your role you may be responsible for: Define, analyse, and review technical architecture on required platform and coming up with architecture options and recommendations. Define, detail, and scope the technical requirements into solutions. Work across key activities in configuration, systems management tools and backup and recovery Support Technical Consultants and lead in building solutions and providing technical mentoring and guidance Your primary responsibilities include: Innovative thinking capability, with a passion for thinking out of the box and introduction of new technologies. Be Service-oriented, interpersonal skills and adaptable to a fast-paced dynamic environment. Knowledge of command structures and system component relationships for latest generation Network and Security infrastructure. Problem solving skills. Ability to analyse complex problems and determine solutions Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 8 -10 years of experience in the telecommunications field in managing and deployment of mid to large enterprise networks. Experiencing with networking and associated protocols including TCP/UDP, DMVPN, OSPF, BGP, DNS, SNMP, and other internet associated protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS) Knowledge in multiple architectural domains and network design to include routing, switching, DataCenter and security. Good understanding of network infrastructure and network hardware along with good understanding on NSX/SDN administration. Knowledge in CISCO Switches (Cisco Catalyst), Firewall (Checkpoint, SonicWall, FortiGate), Transceiver, PROXY, Router, DNS, VPN, WAF and IPS etc Preferred technical and professional experience Knowledge of LAN, WAN and Data Centre network architectures, enterprise design and industry standards relevant to data communications / networking and computing. Knowledge of setting up SDN and VSX and supporting the same. Professional certification in CISSP, CCIE, CCNA, or CCNP are advantageous and possess SonicWALL Related Certification will be an added advantage

Reflex Drive is looking for Hardware Validation & Test Engineer to join our dynamic team and embark on a rewarding career journey Develop and execute test plans and scripts Identify bugs and document test cases and results Work with developers to troubleshoot issues Ensure product reliability and functionality

Sysnet Global Technologies Pvt Ltd is looking for Desktop Support Engineer - L2 to join our dynamic team and embark on a rewarding career journey A desktop support role involves providing technical assistance and support to users for their desktop computers, laptops, and associated peripherals Key responsibilities include: Installing, configuring, and maintaining desktop computers, laptops, and related hardware Troubleshooting hardware and software issues and resolving problems Responding to user inquiries and providing technical support via phone, email, or in-person Installing, configuring, and upgrading operating systems and software Managing and monitoring the performance of desktop systems and ensuring their optimal functioning Performing hardware and software upgrades, as well as security patches Documenting hardware and software configurations, maintenance procedures, and user guides Collaborating with other IT teams to resolve complex technical issues and support projects Maintaining inventory of hardware and software assets 0 Staying up-to-date with the latest technology developments and industry standards Qualifications: Strong technical skills and experience with desktop hardware, software, and operating systems Excellent problem-solving and analytical abilities Excellent written and verbal communication skills Ability to prioritize tasks and work under pressure Good organizational skills and attention to detail Knowledge of industry standards and best practices Prior experience in a desktop support role is desirable

Experience is creating templates in Open Text Extreme CE 23.4 Version Responsible to design and develop different documents and business forms using OpenText Exstream. Understanding of different input, output file formats, and Print file formats(PDF etc). Perform unit testing of templates/documents. Apply styles and images to document design. Use output comparison tools to compare different outputs Should have experience working with Exstream Design Manager & Exstream Designer Tool. Should have prior knowledge on working with Exstream Web Service. Designing Templates, Objects, Rules, Variables and creation of Documents based on Templates. Understand current SmartCOMM Templates and create templates based on that Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Intuitive individual with an ability to manage change and proven time management Proven interpersonal skills while contributing to team effort by accomplishing related results as needed Up-to-date technical knowledge by attending educational workshops, reviewing publications Preferred technical and professional experience Experience is creating templates in Open Text Extreme CE 23.4 Version Responsible to design and develop different documents and business forms using OpenText Exstream. * Understanding of different input, output file formats, and Print file formats (PDF etc). Perform unit testing of templates/documents

" Job Title: Sr Analyst - IBM QRADAR Job Location- Chennai\/Remote Job Location: The Sr. Analyst provides second-level technical client support such as: cyber security analysis of detected anomalies; deep analysis of the operating system; dealing with system crashes and bug fixes; handling troubleshooting; packets captures; configurations; restoring from back up; repair for appliances, networks, and infrastructure, and other system issues for one or more of three particular disciplines: Network Security, Information Security , and\/or Endpoint Security; and brings an established repository of technical expertise to act as a Subject Matter Expert.. This role upholds defined service level agreements (SLA) and customer service excellence. The Sr. Analyst continues to develop a platform of technical expertise. Roles & Responsibilities: 24x7 Support \u2013 60% job weight Monitors and resolves support requests. Escalates unresolved issues to senior team members and\/or manager(s) Performs deep analysis of the operating system. Handles Cyber incidents, system crashes and bug fixes. Handles troubleshooting, packets captures, configurations, restoring from back up, and repair for appliances, networks, infrastructure, and other system issues. Issues may multiple interactions with clients and\/or vendors to resolve Identifies efficiencies and improvements in workflow, thus reducing false positives in client environments Performs root cause analysis and collaborates with consultants and other Analysts to solve repetitive system performance or configuration problems Provides technical knowledge transfer to clients and internal department on low complexity problems Identifies, records, and escalates service performance trends, anomalies, and SLA breaches to senior leadership Applies Trusted Advisor techniques to build up client trust and influence loyalty Service Delivery Improvement - 20% job weight Provides mentorship and guidance to less senior resources as a trusted advisor in the application of CDW methodologies and the use of tools and templates to troubleshoot client requests Development of Standard Operating Procedures (SOPs) and knowledge base articles Professional Development \u2013 20% job weight Attends training sessions or shadowing activities, and obtains industry related certifications as determined by Manager Participate notably in assigned self-paced trainings Experience: Bachelors degree (B.A.\/B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field and 1 years of security experience in a client-focused environment, and\/or working in a security operations center, OR 6 years total of Information Technology experience to include 1 years of security experience in a client-focused environment, and\/or working in a security operations center [WW1] At least two intermediate-level certifications in Managed Security Services disciplines, including but not limited to: Check Point: CCSA, CCSE: Cisco; CCNA-Security, CCNP \u2013 Security, CyberOps Professional Palo Alto: ACE, PCNSE, Cortex XDR: PCDRA, PMXdS; IBM QRadar Security Administrator; Splunk, Exabeam: Principal Security Analyst, Associate or Advanced Security Engineer:, CrowdStrike Falcon CFA, Microsoft SC-200, C|SA or similar technology certifications The position is part of a 7-day per week, 24-hour per day managed services operations. To provide the required coverage, must be willing to work weekends, holidays, and overtime. Provide direct client support, managing tickets and handling calls. Collaborate internally and externally to troubleshoot technical issues. Analyze and resolve problems across MSS supported technologies. Experience supporting IT infrastructure and Information Systems design or support involving hardware, software and services at an enterprise level for at least one discipline in the Managed Security Services portfolio Contribute to team objectives and maintain high customer satisfaction. Mentor less experienced team members and prioritize tasks effectively. Proficiency with productivity tools such as word processing, spreadsheet, diagram creation, presentation and email processing applications. Actively engage in coaching and continuous learning to enhance technical skills. Apply critical thinking and problem-solving abilities to address challenges. Experience in client-based support Clear understanding of Managed Security Services offerings and business proposition Excellent communication and collaboration skills. Ability to work independently and under minimal supervision