1181 Ccna Jobs - Page 39

Required Skills Technology | Cisco VoIP PABX Administrator - Level 2 Support Education Qualification : B.Sc Certification Mandatory / Desirable : Technology | CCNA Collab / ACSS / VoIP Certification Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4.Process Compliance: - - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined) - Ensure tickets are closed post user/customer communication - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Primary Purpose of the Role Network management and integration. User and IS/IT domain support. Key Responsibilities and Tasks Keep functional all country sites. Maintain update and upgrade all kind of network devices: Firewalls, Routers, Switches, Proxies. Prepare and deliver clear technical documentation (HLD & infra diagrams to be created/updated) Design, implement, and manage complex network systems. Monitor performance and troubleshoot issues. Ensure compliance with security, regulatory, and operational standards. Collaborate with other team members across the regions (Asia / MEA). Skills Required Mandatory Skills: Professional Experience Minimum of 8 years experience in network engineering. Demonstrated record of accomplishment in leading or supporting network transformation, migration, or modernization projects. Experience working with cross-functional teams and managing stakeholders in complex environments. Technical Skills General network technologies: switching, routing, filtering, DNS, DHCP, VPN, NAC. Vendors: Cisco, Palo Alto, Fortinet, Opensource Tools. Firewall configuration including filtering and IPSEC. Network automation understanding, usage and improvement (Python, Ansible etc). Experience with monitoring, performance tuning, and capacity planning and tooling globally. Understanding application and infrastructure architecture, security best practices, and disaster recovery/business continuity planning. Linux and Web application notion will be a plus. Certifications (Preferred) Technical certification Soft Skills Strong analytical and problem-solving abilities. Excellent verbal and written communication skills for technical and non-technical audiences. Project management and organizational skills, with the ability to handle multiple priorities. Collaborative mindset with experience working in diverse, cross-functional teams. Adaptability and willingness to learn emerging technologies and methodologies Educational Qualification - Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. - Master’s degree is an advantage but not mandatory. Values and Behaviors High level of autonomy and efficiency. Ability to manage multiple kind of activities in parallel. Good organizational abilities and Good interpersonal skills Self-motivated, ability to work independently with minimal direction. We also attach great importance to Soft skills, adaptability, openness and continuous improvement. Your autonomy and your taste for teamwork, your rigor and curiosity are all qualities that we value every day. Language Ability communicate in English verbally and through written form.

Ensure compliance of performance management targets and customer satisfaction Ensure all incidents/inquiries are processed and resolved or sent to appropriate next level agency in a speedy and effective manner To provide hands on support for critical incidents or if demand exceeds team resources available Working experience on WAN technologies ( for example Metro Ethernet, managed LAN, Leased line, ATM, Frame Relay, DSL, BGP, MPLS ) To build and maintain effective relationship with Service management and corresponding Orange Business Service counterparts Implementation of the required strategies to ensure ongoing high levels of Customer Satisfaction through regular reviews, defined ownership and continuous service improvement Ensure adherence to company procedures to assure call quality, customer satisfaction and restoration of customer service as soon as possible Daily review of primary KPI reporting, specifically review of MTTR, Status & Escalation completions, internal fix percentages and to complete root cause investigation when outside of objective Feedback to al management on actions to improve Implementation of strategies and processes to ensure employee satisfaction Deputize for senior al management in their absence Any Degree or Diploma in Electronics/Computers or science required CCNA, CCNP Fluent in written and verbal English Exceptional customer handling skills Good understanding of Cisco routing, switching, VOIP,MPLS, Metro Ethernet etc Excellent training & coaching skills Good analytical skills Ability to communicate at all levels across the business Excellent customer service skills Ability to learn quickly and understand basic network connectivity and infrastructure Good interpersonal skills, time and matrix management skills Willing to work in night shift on rotational basis as per business requirements, Capable of representing the organisation during major incidents Able to work within a time critical, customer focused environment Ability to multi task and work under pressure Global Delivery & Operations

To provide level 2 support and to ensure a professional and consistent delivery of quality service to Orange Business services customers and achievement of operational targets Expected tasks: - Act as point of entry for all inbound first level support - Adhere to published Service Desk processes, procedures and incidence excellence guidelines at all times - Manage/process common mail box efficiently and timely convert them into incidents, change etc - Manage the efficient recording, tracking and escalation of Incidents and complaints - Ensure Customers are regularly informed on request status or incident progress - Make assessment of requests that cannot be easily categorized referring them to Service Desk Supervisor if necessary for further qualification based on agreed service levels - Escalate issues when necessary to Service Desk Supervisor/Manager in line with business escalation procedures - When necessary Invoke escalation procedures relative to the appropriate Customer/Product/Service SLA with Fault Resolution groups - Manage the Request/Incident life-cycle, including closure, verification and customer communication - Manage communications with customers in event of scheduled/unscheduled service disruptions and/or outages - Assist when necessary in detecting possible problems and assigning them to the appropriate problem management entity/team for them to raise problem records, provide workarounds and conduct Root Cause Analysis activities (RCA) Provide exemplary customer focused support - Ensure incident reporting data integrity is maintained to the highest possible standards - Undertake any other reasonable task as assigned by your manager - Understand the organization and Products/Services provided to its customers Any Degree or Diploma in Electronics/Computers or science required CCNA, CCNP 2-4 years of Industry experience, preferable service desk in a customer support in the telecommunication industry 2 year of relevant technical experience Global Delivery & Operations

Network & Security Engineer - Infinity Labs Network & Security Engineer Network & Security Engineer Job Summary: We are looking for a talented Network & Security Engineer with hands-on experience in Secure Access Service Edge (SASE) technologies, especially Zscaler and/or Netskope platforms. The ideal candidate will be responsible for implementing, managing, and supporting secure network access solutions across distributed enterprise environments. Key Responsibilities: Implement and manage Zscaler or Netskope SASE solutions for secure access to cloud and on-prem resources. Troubleshoot and resolve network and security issues related to SASE deployments. Monitor network performance and security events using SIEM, dashboards, and SASE tools. Design and enforce secure access policies, URL filtering, CASB, and DLP policies. Collaborate with IT, security, and application teams to ensure secure and seamless connectivity. Participate in onboarding and provisioning of users, devices, and applications to SASE platforms. Handle escalations and perform root cause analysis for incidents related to SASE infrastructure. Stay updated with emerging trends in cloud security and access technologies. Required Skills: 2 10 years of experience in network and security engineering. Hands-on experience with Zscaler ZIA/ZPA or Netskope Security Cloud platforms. Strong understanding of SASE architecture, cloud proxy, CASB, SWG, and zero trust access. Solid knowledge of network protocols (TCP/IP, DNS, VPN, SSL) and routing/switching. Familiarity with identity providers (Okta, Azure AD) and their integration with SASE solutions. Experience with firewalls, proxy servers, and secure web gateways. Nice to Have: Certifications like Zscaler Certified Professional, Netskope Cloud Security Certification, or CCNA/CCNP Security. Exposure to cloud platforms (AWS, Azure, GCP) and integration with SASE solutions. Scripting skills (Python, Bash) for automation and monitoring tasks. Qualifications: Bachelor s degree in Computer Science, Information Technology, or related field. Relevant certifications in networking or security are an added advantage. Job Category: Technical Job Type: Full time Job Location: Noida Experience: 2-8 years Position : 2 Apply for this position Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. *

We are looking for an experienced Service Delivery Manager (SDM) to lead and oversee service delivery operations for one of our prestigious clients in the network security domain. The SDM will be responsible for ensuring high-quality delivery of network security services, managing client relationships, leading cross-functional teams, and ensuring SLAs and KPIs are consistently met or exceeded. Key Responsibilities: Manage end-to-end service delivery operations for network security solutions across the client environment. Act as the primary point of contact for client interactions, ensuring high customer satisfaction. Lead incident, change, and problem management processes in alignment with ITIL standards. Collaborate with internal technical teams to ensure proactive monitoring, performance tuning, and capacity planning. Ensure delivery of services within agreed SLAs, KPIs, and contractual obligations. Drive continuous improvement initiatives for service quality and operational efficiency. Prepare and present regular reports on service performance, incidents, and improvement plans. Coordinate with project teams for onboarding new services or accounts. Lead and mentor a team of technical engineers or support personnel. Participate in governance meetings and ensure timely resolution of escalated issues. Required Skills & Experience: Minimum 12 years of experience in IT service delivery, with at least 5 years in network security domain. Strong understanding of networking concepts, firewalls, VPNs, IDS/IPS, and threat management tools. Proven experience in managing enterprise-level clients and delivering IT/network security services. Strong leadership, stakeholder management, and communication skills. ITIL Foundation Certification (preferred). Experience with leading tools and platforms like Palo Alto, Cisco, Fortinet, etc. Ability to manage multiple priorities in a dynamic environment. Qualifications: Bachelor s degree in Engineering, Information Technology, or a related field. Certifications such as ITIL, PMP, or network/security certifications (CCNA, CISM, CISSP) are an advantage. Job Category: Functional Job Type: Full time Job Location: Noida Experience: 12-18 years Position : 1 Apply for this position Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. *

About Zscaler Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth. We're looking for an experienced Designated Support Engineer III to join our Focal Support team. Reporting to the Focal Support Manager, you'll be responsible for: Managing and resolving customer cases assigned to your pod promptly to meet customer needs and satisfaction Building trust with customers by understanding their requirements, priorities, and limitations to provide solutions Participating in the on-call rotation to monitor and address weekend issues, although it is voluntary Collaborating with the product team, engineering, or escalation team to open bug reports for code defects using Jira Communicating with assigned customers, keeping them updated on progress and resolutions What We're Looking for (Minimum Qualifications) 5+ years of support and networking experienced required General firewalls and packet filtering experience and troubleshooting HTTP/HTTPS troubleshooting by browsers (performance and errors) IPv4, IPv6, routing, DNS, load balancing, proxies, and other layer 2-4 concepts Authentication systems such as LDAP, MS AD What Will Make You Stand Out (Preferred Qualifications) Network Protocol Analyzers (tcpdump, Wireshark), Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS) Zscaler Product Experience VPN technologies such as IPSec and VPN clients, Scripting knowledge (SHELL, Python) #LI-HYBRID #LI-RR1 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Location: Ghansoli, Navi Mumbai (looking for candidates from closer proximity) Employment Type: Full-Time Experience Level: 3 to 5 years Job Summary: We are seeking a highly motivated and technically skilled Network Engineer to join our infrastructure and operations team. The ideal candidate should have strong expertise in network protocols, enterprise network configurations, and troubleshooting, along with a proactive interest in cybersecurity principles and practices . This role provides an excellent opportunity for professionals looking to grow their network engineering career while expanding into the cybersecurity domain. Key Responsibilities: Design and implement network systems, configurations, and upgrades. Manage and monitor network performance; troubleshoot outages and bottlenecks. Configure and manage routers, switches, firewalls, and VPNs. Collaborate with architecture and security teams to align network design with business and compliance goals. Implement and enforce network security policies, including access controls, segmentation, and monitoring. Stay updated on emerging threats and cybersecurity best practices. Document system configurations, procedures, and policies. Support procurement processes, including preparing POs, handling quotations, and managing vendor interactions. Required Skills & Qualifications: Strong knowledge of routing protocols: EIGRP, OSPF, BGP Expertise in Layer 2 technologies: VLAN, VTP, STP, switch ports, EtherChannel, port security Hands-on experience with Cisco routers/switches , firewalls, and VPN solutions. Knowledge of operating systems: Windows, Unix/Linux Familiarity with cybersecurity basics such as firewall policies, access control , and network segmentation Interest in expanding skills in cybersecurity, threat detection , and network hardening Strong problem-solving and communication skills Proficiency in MS Office tools (Word, Excel, Outlook) Soft Skills: Excellent communication skills (written and verbal) in English Positive, confident, and self-driven attitude Team player with the ability to work independently Strong planning, organization, and adaptability skills Commercial awareness (e.g., understanding of PO, invoicing, quotations) Preferred Qualifications: Bachelors degree in Computer Science, IT, or a related field Certifications: CCNA preferred

Qualification : BE/BTech /MCA, MSC Batch : 2018-25 Passed outs Exp:0 to 5yrs Work Under Third party or Direct Payroll in Top MNC Skills: Communication/Knowledge in H/N Preferred Male Location: Chennai/Bangalore Salary : 15-40k CT : Bala 7305455719 Required Candidate profile Looking for Hardware Network Engineers Having Career Gap? Unable to get JOB in IT? Workng in NON-IT? NO WORIES We will help you to get IT job location Chennai Intersted Candidate CT-7305455719 T & C

HIRING FRESHERS OPENINGS BE B.TECH CSE,IT,ECE,EE,MCA 2022,23,24 Passout with Good communication Immidiate Joiner Only

Company Name : Microsense Technologies ( IBUS Technologies ) Website : https://www.ibusnetworks.com/ and https://microsensenetworks.com/contact/ Location : : Hyatt Place Hotel, Aurangabad. (Maharashtra) https://www.hyatt.com Designation : Helpdesk Engineer Client Place : Chilkalthana, Chhatrapati Sambhaji Nagar, Maharashtra Working Days 6 days ( Rotational Shift & Rotational Week off ) CTC : 20600 (In hand 15K to16K ) Note : Proper Grooming is necessary and for men's clean shave is mandatory. The candidate if selected would be placed in a 5-star hotel a. The shift timings would be 9 hours and would be rotational as per the duty roster created by their reporting manager b. There will be six days of working and one day of week-off which would be rotational c. Candidates if available must be ready for a f2f interview in our office premises. Position Summary Objective To operate and maintain Managed Services Network Infrastructure and follow day-to-date requests and incidents in line with business requirements. Our support group is looking for a Wireless Network Engineer with a passion for wireless technology and mobile solutions. We are looking for someone to join our growing team that is responsible for supporting one of the largest and most rapidly growing 802.11 networks Essential: 1. Very thorough understanding of NMS and Service Desk tools. 2. Routing Registry knowledge - RIPE . 3. Excellent knowledge of Network protocols. 4. Knowledge of Configuration of Wireless Controllers and Access Points. 5. Knowledge of Wi-Fi NMS and Network Analytics tools. 6. Good Communication Skills *Note : Freshers with Communication Skills, Certification in CCNA or CCNP is mandatory, Knowledge in Troubleshooting can apply for the role* Reference is also welcomed, Please contact 84312 34240

Hiring for our clients Outlook Config OS Installation,Configuration &Troubleshoot issues. Knowledge in Ticketing Tools,DNS,DHCP,AD Any Graduate Only Freshers Sal : 20k - 35k Intersted Call HR 9606030557 Required Candidate profile Immediate Joiner FRESHERS ARE WELCOME Training will be provided Good Communication Quick Learner Team Worker Only Male Candidate Career Gap& Arrears also acceptable

Summary: We are seeking an experienced and dynamic Pre-Sales Consultant to join our team. The ideal candidate will play a crucial role in understanding customer requirements, designing tailored IT infrastructure solutions, and effectively presenting these solutions to corporate and public sector enterprises. The role demands expertise in CISCO networking technologies, with additional knowledge in servers, storage, and security being highly advantageous. The candidate should possess strong technical skills, excellent communication abilities, and the confidence to engage directly with clients to drive business growth. Key Responsibilities: 1. Customer Engagement: o Conduct in-depth discussions with customers to understand their IT infrastructure requirements. o Develop rapport and maintain strong relationships with stakeholders. 2. Solution Designing: o Analyze customer needs and design customized IT infrastructure solutions incorporating CISCO networking, servers, storage, and security solutions. o Ensure solutions align with client goals, budgets, and technical specifications. 3. Solution Presentation: o Prepare and deliver presentations to showcase the proposed solutions to customers. o Address customer queries and concerns with a focus on delivering value. 4. Collaboration: o Work closely with internal sales teams/OEM team to strategize and support business opportunities. o Coordinate with technical teams for knowledge transfer for solution implementation. 5. Industry Insights: o Stay updated with the latest technologies and trends in IT infrastructure, particularly in CISCO networking, servers, storage, and security. o Provide insights to improve service offerings and drive innovation. Qualifications: 1. Minimum Experience: o 5+ years of experience in pre-sales, solution designing, or related roles. 2. Technical Expertise: o Must-have: Knowledge of CISCO networking technologies. o Added advantage: Knowledge of servers, storage and IT security solution. 3. Skills: o Strong technical and analytical skills. o Excellent communication and presentation skills. o Ability to manage multiple customer requirements simultaneously. o Proficiency in tools/software relevant to IT infrastructure solutions. 4. Education: o Bachelor's degree in EC, CS, IT or related field preferred. o Relevant certifications in CISCO technologies (e.g., CCNA, CCNP) are a plus.z What We Offer: Competitive salary and performance-based incentives. Opportunities for professional growth and continuous learning. Work environment fostering innovation and collaboration.

Outlook Config OS Installation,Configuration &Troubleshoot issues. Knowledge in Ticketing Tools,DNS,DHCP,AD Any Graduate Freshers are welcome Intersted Call HR BHOOMIKA 9686312064 Required Candidate profile Immediate Joiner FRESHERS ARE WELCOME Training will be provided Good Communication Quick Learner Team Worker Only Male Candidate Career Gap& Arrears also acceptable

The primary point of contact for Icertis global Network (LAN/WAN/WIFI), Telephony, and AV (Microsoft Teams Rooms) infrastructure. End to end management of Cisco switches, routers, firewalls, and wireless equipment. Collaborate with Cisco TAC to achieve swift resolution of network-related problems. Support the diagnosis and resolution of system/network incidents and provide technical support to end-users. Perform regular maintenance tasks, including updates and backups. Provide first-level support by diagnosing and resolving issues related to laptop operating systems, networks, and applications. This includes troubleshooting common problems, guiding users through step-by-step solutions, and escalating complex issues to higher support levels when necessary. Willing to work in different technology areas like Active Directory, Azure AD, M365, Intune, and Information security related tools and applications. Facilitate the implementation of network security policies and assist in addressing findings from security audits. Utilize network monitoring tools to track system uptime and performance and take appropriate action. Contribute to maintaining network documentation and adhere to change management processes. 3 - 6 years as a Network/System Administrator or similar role. Good working knowledge on Cisco switches, routers, WIFI and firewalls. Knowledge of Cisco ISE and Meraki firewalls would be additional advantage. Good knowledge of concepts like TCP/IP, DHCP, DNS, VLAN, IPSec, OSPF, EIGRP, etc. Working knowledge on IP Telephony Understanding of network monitoring and management tools and Interest in network security practices and tools is a plus. Understanding of Active Directory, Azure AD, Intune and M365, Microsoft Teams Rooms (MTR) is desired. Good communication skills and willingness to learn. Relevant certifications like CCNA, CCNP (R&S), CompTIA Network+ are advantageous.

Good understanding of routing switching, ACI infra manageability, Attends and represents the daily /weekly at a variety of meetings, Communicates with stakeholders regarding system status, service updates, planned outages, ,unplanned disruptions, and service delivery issue, Conducts problem analysis of systems as needed to ensure proper implementation and operation of network systems and updates. Oversees the day-to-day technical operations of in-scope areas, Oversees change management procedures to ensure stability of required for network infra Analyze situations to define issues and draw conclusion knowledge of Current, legacy, and emerging operating systems; Environments and network protocols; Router configurations; Inter/Intranet applications. Data security, team management, processes, and methodology; Network hardware and software Below are the highlights of desired skillsets including those mentioned in JD: Hands-on experience on Datacentre Cisco Nexus NXOS devices Hands-on experience/knowledge on Cisco Nexus ACI devices Hands-on experience on SDWAN technologies like Cisco Meraki Good knowledge & work experience on routing protocols like BGP, OSPF, EIGRP Good knowledge & work experience on switching technologies Good knowledge & work experience on Cisco Wireless controller Candidate should possess L3+ technical expertise as this position needs technical person who can handle major incidents, technical escalations, play technical architecture sort of role & should be capable to face customer and lead.

We are seeking a Senior Network Test Engineer to take a technical leadership role in our Product Certifications and Regulatory Compliance team. # Test Design & Automation # Compliance & Technical Management Health insurance Provident fund Annual bonus

About the job: Key responsibilities: 1. Work on coding, testing, and deploying automation use cases across Network, Security Infra solutions 2. Collaborate with senior team members on various projects. 3. Understand basic networking/CCNA level and Python scripting. Who can apply: Only those candidates can apply who: are from Mumbai only are Computer Science Engineering students Salary: ₹ 3,00,000 - 3,50,000 /year Experience: 0 year(s) Deadline: 2025-06-18 23:59:59 Other perks: 5 days a week Skills required: Python, Project Management, Networking, Network Security, Automation, CCNA, Cybersecurity, Ansible, Terraform, Network Configuration and Network protocols Other Requirements: 1. B.E/B.Tech, BSC (IT preferred) with a decent academic record. 2. Passed out year: 2024 or 2025. Candidates appearing for the final exam in May 2025 can apply. 3. Must be able to clear all their examination. 4. Good communication skills required in English (oral, written) 5. Knowledge / Experience in MS Office 6. Good understanding of software development principles and methodologies 7. Excellent problem-solving skills and a keen eye for detail 8. Exposure to Ansible will be added advantage. About Company: Heptaverse Technologies is a dynamic IT solutions provider dedicated to empowering businesses by offering specialized services, from enhancing network infrastructure and cybersecurity to creating digital workspaces. Guided by a Sage archetype, the company leverages its deep industry knowledge to guide clients through digital transformation. Heptaverse Technologies also embodies an Innovation archetype by pushing the boundaries of technology, offering services that drive efficiency, growth, and change. Trusted by a diverse range of clients, Heptaverse is committed to their long-term success.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role ? ? ? ? Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Mandatory Skills: Network Data Admin. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Network Infrastructures Good to have skills : Enterprise Network Operations Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You will accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide timely and effective technical support to clients. Troubleshoot and resolve network infrastructure issues. Collaborate with cross-functional teams to ensure seamless system operations. Document and maintain accurate records of client interactions and solutions. Stay updated with the latest industry trends and technologies. Professional & Technical Skills: Must To Have Skills:Proficiency in Network Infrastructures. Good To Have Skills:Experience with Enterprise Network Operations. Strong understanding of network infrastructures and protocols. Knowledge of network security principles and best practices. Experience in configuring and maintaining network devices. Ability to troubleshoot network connectivity issues. Additional Information: The candidate should have a minimum of 3 years of experience in Network Infrastructures. This position is based at our Coimbatore office. A 15 years full-time education is required. Qualifications 15 years full time education

Job description Job Title: International Technical Support Executive Location: Pune , Gurgaon Salary: 3 LPA 8 LPA Shift: Rotational Shifts and Rotational Offs Working Days: 5 Days Working, 2 Days Off Transport: Both Way Cab Facility Provided Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics including customer satisfaction, issue resolution time, and quality standards Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs Freshers are welcome; up to 1 year of tech support experience preferred Perks & Benefits: Competitive salary (3 LPA 8 LPA based on experience and performance) Both way cab facility Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call or WhatsApp your resume to HR Ankita : +91 8840819455 Email: ankita02.hiresquad@gmail.com Please share this opportunity with friends who are actively looking for jobs!

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Mandatory Skills: Network Automation. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Mandatory Skills: Network Data Admin. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ? Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ? Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ? Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations ? Mandatory Skills: CISCO ACI Admin. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.