1875 Ccna Jobs - Page 3

Job Description Operational role that works under direct supervision, responsible for day-to-day customer service operations Responsibilities Maintain daily activities and routines. Ensure SLA are achieved & work proactively to maintain the same.

Title Due to our continued growth, we are seeking a qualified Helpdesk Supervisor to fill a vital role in our IT Support Team. Overview Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across almost 40 countries. Responsibilities Responsible for day-to-day operations including end user technical support; Acts as a point of escalation for helpdesk associates regarding policy, procedures, and customer service interactions requiring supervisor intervention; Trains, coaches, and mentor's other helpdesk associates to achieve team and department goals; Proactively identifies training opportunities and provide recommended solutions to enhance the overall interaction of inbound caller experience; Performs high quality and timely solutions and exhibits initiative with completing assignments and making improvements to the Help Desk service processess; Provides reports, analysis, feedback, and other recommendations for improving customer service/experience and optimize operational efficiencies; Maintains professionalism in interactions with all coworkers, colleagues, and end users. Qualifications Minimum 5 years of industry experience; In depth knowledge of PC hardware and general operating system components; Has excellent interpersonal skills interacting with end users, team members, and executive leadership teams; Highly effective problem-solver with the ability to quickly acknowledge when issues should be escalated; Familiarity with creating reports on operational SLA and using analytics to optimize operational efficiency; and Displays good relationship skills to be a role model for the team. People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today. The work we’ve done over the past 30+ years has positively impacted the lives of countless patients and families who face hundreds of diseases across all key therapeutic areas. The work we do today will improve the lives of people living with illness and disease in the future. Medpace Perks Flexible work environment Competitive compensation and benefits package Competitive PTO packages Structured career paths with opportunities for professional growth Company-sponsored employee appreciation events Employee health and wellness initiatives Awards Recognized by Forbes as one of America's Most Successful Midsize Companies in 2021, 2022, 2023 and 2024 Continually recognized with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility What to Expect Next A Medpace team member will review your qualifications and, if interested, you will be contacted with details for next steps.

Roles and Responsibilities : Design, implement, and maintain wireless networks using Cisco routers and switches. Configure Azure Firewall to secure network traffic and ensure compliance with organizational policies. Collaborate with cross-functional teams to identify network issues and develop solutions. Troubleshoot complex network problems using tools like Terraform. Job Requirements : 3.5-5.5 years of experience in IT Services & Consulting industry. CCNA or CCNP Routing certification required; knowledge of GCP a plus. Strong understanding of Azure networking concepts including VPNs, load balancing, and security groups.

WAF L2/ L3 Engineer _ Reputed Company, Chennai If meeting the criteria, please share your CV to Email: jagannaath@kamms.net Position: WAF L2/ L3 Engineer Position Type: Full Time- Permanent Experience: 4+ Yrs Base Location: Taramani, Chennai ( strictly only local candidates) Mode: Office Key Performance Indicators: WAF web traffic Monitoring/Analyse/Configuration in WAF. Taking WAF web traffic Report (Daily basis) & Share to Client. Checking attacking pattern on regular basis for blocklisted countries in cloud WAF. Validating WAF Health status Report from L1(Shift Basis). Resolve SOC Alert tickets & IB-CART tickets. Continuous monitoring and creating Incident tickets if any suspicious activity found in WAF. Analyse WAF Traffic and contribute for WAF Fine tuning Take data and analyse allowed traffic, just in case if any malicious content found in that traffic, then escalate to next level. WAF/A10 Health Check-up To check Certificate expiring details in DC & DR A10 device and shared to client. To check Interface status in DC & DR A10 devices and utilization. Requirements: Location: Tidel park, Chennai Notice Period: Immediate to 30 days Salary Range: 12 to 14 LPA Job Type: Full Time Shift Timings: General

Roles & Responsibilities: Implement and maintain network infrastructure systems Configure and administer Cisco routing and switching equipment Manage F5 load balancers to ensure application availability and performance Administer Infoblox DNS, DHCP, and IP address management systems Troubleshoot complex network issues and implement appropriate solutions Perform regular network maintenance and planned upgrades Monitor network performance and conduct capacity planning Document network architecture, configurations, and procedures Implement network security measures and best practices Collaborate with cross-functional teams on infrastructure projects Provide technical guidance and mentorship to junior team members Basic Qualifications: Bachelor's degree with 1 to 3 years of experience in Network Operations, OR Diploma with 4 to 7 years of experience in Network Operations, OR Preferred Qualifications: Must-Have Skills: Previous, or current, CCNA certification (required) Proven experience with Cisco routing and switching technologies (required) Hands-on experience configuring and maintaining F5 load balancers (required) Proficiency with Infoblox DNS, DHCP, and IPAM solutions (required) Strong understanding of network protocols (TCP/IP, OSPF, BGP, etc.) Experience with network security concepts and implementation Good-to-Have Skills: CCIE certification Experience with SD-WAN solutions Knowledge of automation tools and scripting (Python, Ansible, etc.) Familiarity with cloud networking (AWS, Azure, GCP) Experience with network monitoring tools Knowledge of ITIL practices Experience with DevOps, S/W development and scripting Experience with Software-Defined Networking (SD-WAN) Familiarity with network orchestration platforms Good knowledge of industry tools Professional Certifications (please mention if the certification is preferred or mandatory for the role): CCNA certification (mandatory) CCNP certification (preferred) F5 Certified Administrator (preferred) Infoblox certification (preferred) Soft Skills: Excellent troubleshooting and analytical abilities Strong communication skills, both written and verbal Ability to work in a fast-paced environment Strong organizational and time management skills Problem-solving and critical thinking capabilities Team collaboration and knowledge sharing Adaptability to changing priorities and technologies

Req ID: 326917 We are currently seeking a Routing and Switching - Network Engineering Specialist Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company"™s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a "Network Engineering Specialist Advisor" to join our team in "Noida/Bengaluru". Potential candidates must possess experience and demonstrate expertise in at least one or more of the following areas Plans, designs, and implements networked systems, including configurations, supporting/troubleshooting network problems and coordinating with vendors for installation of such items as routers, switches, Wireless (Cisco & Aruba) Performs technical analysis of software, hardware, and network systems, system integration for LAN/WAN communications, network nodes, switches, and various transmission systems Performs network maintenance and system upgrades including service packs, patches, hot fixes and security configurations Create & update the technology components of standard operating procedures - Liaise with vendors and other IT personnel for problem resolution - Nexus configuration and design - VDC, VPC, OTV, LISP, FabricPatch, DCNM - SD-WAN (Preferred) - Aruba Switching & Wireless - Cisco Enterprise Wireless communication design, configuration. Configuring Lightweight and Autonomous APs, WLAN Controllers, PRIME - Bridging, outdoor/mesh, location tracking, wIPS, guest access - Wireless surveys, site assessments, and audits - Strong communication skills - Solid documentation experience with Microsoft® Visio, Word, and Excel - Ambitious and goal-oriented, with initiative to work until job is complete - Prior experience working closely with customers and collaborating with IT staff - Must possess strong technical account management skills and have excellent troubleshooting skills. - Bachelor"™s Degree or equivalent experience.

Req ID: 304906 We are currently seeking a Firewall-Palo Alto - Network Security Specialist Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). The Network Security Senior Specialist Advisor would work on Requests, Changes, Incidents and Problem records to support our customers"™ network security environment. Implement Network Security solutions and provide operational support in a customer environment. Support Palo Alto, Prisma SASE solution, F5, AWS networking and R&S. Will provide technical escalation to L2 support engineers. Provide On-call support for high severity incidents in a 24x7 environment. Detect security issues, create customer tickets, and manage problems until closure. Ensure that Service Level Agreements and operational standards are met. Perform system maintenance, checkups and maintain current documentation. Provide resolution plans for device issues. Propose service, process, and technical improvements to management. Experience and at least 7 years Network Security administration experience. Excellent Time Management skills required to properly manage operations duties and other task that will assist in the optimization of the firewall team. Working with internal tools to complete configuration backup/restore as well as monitoring and reporting. Responsibilities included assisting in Daily Steady State operations in request and change management as well as weekly on-call rotation support. Complete Weekly/Monthly Health Status checks across all support network security platforms. Working with multiple customers support environment to complete upgrades, patches, overall operational support. Assist in conducting rule set reviews to improve overall security footprint for our customers. Provide operational support of the Network & Security environments. Detect security issues, create customer tickets and manage problems until closure. Ensure that Service Level Agreements and operational standards are met. Perform system maintenance, checkups and maintain current documentation. Provide resolution plans for device issues. Propose service, process and technical improvements to management.

Req ID: 314937 We are currently seeking a Systems Integration Senior Analyst to join our team in Hyderabad, Andhra Pradesh (IN-AP), India (IN). Your Role As a member of the Security Technology Operations (STO) team , the Lv1 Security Technology Analyst will work with a global security toolkit, focusing on Solarwinds, NDR (Gigamon and Extrahop) Flexera and SAS (Safeguard Authentication Services formally known as QAS). The role will be primarily incident and service request focused while working with the more senior team members on various projects and initiatives. Key Responsibilities Excellent incident and request handling Help attain and then maintain SLAs and KPIs Ensure system/application alerts are acknowledged and actioned Escalate issues to STO management and leadership as needed Support patching, upgrades, and configuration changes Assist in managing high-priority incidents and requests related to file transfers Ensure compliance with audit controls and evidence requirements Experience Basic understanding of networking concepts and protocols, including TCP/IP, DNS and firewalls Windows and Linux basic admin Level 1 1-3 years of experience in a security operations role Confidence in troubleshooting Good communication skills

Senior Cloud Engineer "¢ Engineering, automating, and orchestrating system provisioning and maintenance processes using modern cloud tools and technologies "¢ Designing and building technical solutions on Cloud "¢ Planning, designing and developing cloud-based solutions "¢ Understanding the needs for new initiatives to build scalable, distributed and high-performance computing cloud-based platform solutions on AWS, Google, and Azure or other cloud platforms "¢ Collaborating with solutions architects "¢ Managing cloud environments in accordance with NTT DATA"™s security guidelines "¢ Deploying and debugging Cloud initiatives as needed in accordance with best practices throughout the development lifecycle "¢ Performing system administration tasks including configuration, systems monitoring, troubleshooting, and support while innovating to automate as much as possible "¢ Installing configuring, maintaining, and supporting applications and servers in public cloud environments "¢ Performing operating system and software application installation, patching, and upgrades "¢ Educating teams on the implementation of new cloud-based initiatives, providing associated training as required "¢ Troubleshooting and resolving issues reported by monitoring systems and submitted through the ticketing system of fully documented issues, actions taken, and steps for resolution "¢ Performing other tasks as defined, planned, and approved by leadership

Hi, We are hiring for the Leading ITES Company for L1 Network Support profile. Overview This Network Support role focuses on troubleshooting and resolving network and system issues for clients. Key tasks include configuring network services (DNS, DHCP), managing network security (firewalls, threat removal), and handling daily service requests and tickets. The position requires strong communication skills, analytical thinking, and a solid grasp of networking fundamentals. Key Skills: Any Graduate can Apply Minimum 1 year Experience in Networking Support CCNA Certificate would be added advantage To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Chennai ) Type : Job Code # 236 Job Description: Any Graduate can Apply Minimum 1 year Experience in Networking Support Fundamentals of computer OS, Networking Excellent communication skills Maintain basic knowledge of client products and/or services Strong computer navigation skills and PC Knowledge Logical & analytical thinking System Restore & Boot Options Use Microsoft office Suit( Word/Excel/Outlook/power point/ ) Windows Tools i.e. Task Manager, Task Scheduler, Event Viewer, Security Auditing, Perfmon, MSConfig, Sysinternals, ProcMon Acknowledge issues mails and reverting on time. Responsible to handle daily service request & daily issue from client. Responsible for solving ticket by using ticketing tool. Monitor all alerts in applications. System Restore & Windows Services Installing and Configuring DNS, DHCP and Active directory, IIS. Troubleshooting for Application and device Control Policy, Firewall policy and IPS on Network. Assist our clients in managing network security and best practices. Hands on experience in threat removal, client - firewall configuration. Handling threat outbreaks and OS, Application vulnerability patch management. Involved in configuration and troubleshooting of Routers, Access points, Bridges and Switches like Ping, Telnet, TraceRT CCNA Certificate would be added advantage Network: OSI Layers DHCP, DNS Port forwarding NAT Modem & router IP Addressing, Configuration Different types networking devices i.e. Switches & Routers Ping, Telnet, TraceRT

Req ID: 314868 We are currently seeking a Systems Integration Specialist Advisor to join our team in Hyderabad, Andhra Pradesh (IN-AP), India (IN). Key Responsibilities Excellent incident and request handling Help attain and then maintain SLAs and KPIs Run preconfigured reports to support business and cyber requests Ensure system/application alerts are acknowledged and actioned Escalate issues to STO management and leadership as needed Support patching, upgrades, and configuration changes Assist in managing high-priority incidents and requests related to log collection Ensure compliance with audit controls and evidence requirements Experience Basic understanding of networking concepts and protocols, including TCP/IP, DNS, firewalls Basic understanding of Unix/Linux operating system management Familiarity with reporting tools such as PowerBi, PowerPoint, and Excel 1-3 years of experience in a security operations role Confidence in troubleshooting Good communication skills

Req ID: 316318 We are currently seeking a Senior .NET/GCP Engineer (REMOTE) to join our team in Chennai, Tamil Ndu (IN-TN), India (IN). Senior .NET/GCP Engineer - Remote How You"™ll Help Us: A Senior Application Developer is first and foremost a software developer who specializes in .NET C

Your Role Day to day you will be acting as the product lead for SAS, Flexera, NDR and Solarwinds while managing a team of Lv1 and 2 analysts. Key Responsibilities Quality assurance of incidents, service requests and change requests Attainment of SLAs, KPIs and associated reporting Ensure system/application alerts are acknowledged and actioned Appropriate escalation to STO management and leadership Oversight of patching, upgrades and configuration changes Manage high-priority incidents and requests related to file transfers Ensure strict compliance with audit controls and evidence requirements Lead advanced troubleshooting of complex file transfer issues and provide expert support to L1 and L2 team members Mentor and share advanced knowledge with L1 and L2 analysts Identify automation and optimization opportunities Experience Working knowledge of networking concepts and protocols, including TCP/IP, DNS and firewalls Reporting using PowerBi, PowerPoint and Excel Bachelor"™s or Master"™s degree in Computer Science, Information Technology, or related field 10+ years of experience in a security operations role 2+ years of management / team leader experience. Proven demonstrable leadership and mentorship skills Expert troubleshooting capabilities Exceptional communication skills Y Your Role Day to day you will be acting as the product lead for SAS, Flexera, NDR and Solarwinds while managing a team of Lv1 and 2 analysts. Key Responsibilities Quality assurance of incidents, service requests and change requests Attainment of SLAs, KPIs and associated reporting Ensure system/application alerts are acknowledged and actioned Appropriate escalation to STO management and leadership Oversight of patching, upgrades and configuration changes Manage high-priority incidents and requests related to file transfers Ensure strict compliance with audit controls and evidence requirements Lead advanced troubleshooting of complex file transfer issues and provide expert support to L1 and L2 team members Mentor and share advanced knowledge with L1 and L2 analysts Identify automation and optimization opportunities Experience Working knowledge of networking concepts and protocols, including TCP/IP, DNS and firewalls Reporting using PowerBi, PowerPoint and Excel Bachelor"™s or Master"™s degree in Computer Science, Information Technology, or related field 10+ years of experience in a security operations role 2+ years of management / team leader experience. Proven demonstrable leadership and mentorship skills Expert troubleshooting capabilities Exceptional communication skills

We are currently seeking a Systems Integration Specialist Advisor to join our team in Hyderabad, Andhra Pradesh (IN-AP), India (IN). Your Role Day to day you will be acting as the product lead for SAS, Flexera, NDR and Solarwinds while managing a team of Lv1 and 2 analysts Key Responsibilities Quality assurance of incidents, service requests and change requests Attainment of SLAs, KPIs and associated reporting Ensure system/application alerts are acknowledged and actioned Appropriate escalation to STO management and leadership Oversight of patching, upgrades and configuration changes Manage high-priority incidents and requests related to file transfers Ensure strict compliance with audit controls and evidence requirements Lead advanced troubleshooting of complex file transfer issues and provide expert support to L1 and L2 team members Mentor and share advanced knowledge with L1 and L2 analysts Identify automation and optimization opportunities Experience Working knowledge of networking concepts and protocols, including TCP/IP, DNS and firewalls Reporting using PowerBi, PowerPoint and Excel Bachelor"™s or Master"™s degree in Computer Science, Information Technology, or related field 10+ years of experience in a security operations role 2+ years of management / team leader experience. Proven demonstrable leadership and mentorship skills Expert troubleshooting capabilities Exceptional communication skills

Req ID: 326518 We are currently seeking a Cloud Solution Delivery Advisor to join our team in Pune, Mahrshtra (IN-MH), India (IN). Pre-sales 5G Solutions Architect Job Profile Summary NTT Ltd. strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Pre-sales 5G Solutions Architect for our Global Deals Desk - Solutions team and grow business in NA, EU and APAC Regions. As a 5G/LTE Private Wireless Solutions Architect, you will set the standard for all things in Private Wireless involving 5G/LTE solutions with focus on customer satisfaction with NTT"™s CBRS and private wireless offerings. You will work cross-functionally within NTT Limited, as well as with the various vendors and customers to cultivate business and technical relationships. Through these relationships you will expand the adoption of CBRS and private wireless solutions, acting as a 5G Solutions Architect. The ideal candidate NTT Ltd is seeking has 8+ years of Wireless Network, Edge Computing experience with deep technical knowledge of 5G private and public network architecture, RF Network Engineering Experience, OEM vendor solutions and relationships in telecom vendor ecosystem include device OEMs. Additionally, a deep understanding of Wireless Networks, Information Technology and Digital Solutions sales and technology and/or professional services sales. Technical capacity to understand customer challenges and deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. In this role, you will act as a 5G/LTE Private Wireless Solutions Architect who can work with the NTT NV&I, client facing teams, project partners, and customers to Engage with customer for understanding and capturing requirements. Design and document a comprehensive 5G/LTE private connectivity solution architecture for 5G/LTE core, RAN, transport, devices, security, operations, and deployment at a scale for a manufacturing, logistics, healthcare, smart warehouse broadband connectivity and various others. Define and document 5G/LTE private connectivity solution product requirements. Define and document performance metrics and KPIs for the 5G testbed. Applies an extremely deep understanding of business, financials, service offerings, the market, and the needs / challenges of customer requirements. Understands and applies long-term vision of business and technology product direction for NTT Ltd. Requires strategic agility to interface and successfully influence multiple C-level executives within the customer organization. Deliver sales presentations to key clients in coordination with partner representatives. Excellent written and verbal communication skills and demonstrates boardroom executive presence. Basic Qualifications Bachelor"™s degree in Electrical engineering, Telecommunication Engineering or Network Engineering. Master"™s degree preferred. Minimum of 8 years"™ experience in Wireless Network, Edge Compute and Network Engineering with bachelor"™s degree. Minimum of 6 years"™ experience with Master"™s degree.

Qualifications 6-10 years of extensive Security Experience with Checkpoint Firewalls, Juniper Networks Firewalls, Palo Alto Network Firewalls, Bluecoat Proxy, IPS/IDS. Strong troubleshooting skills over the Firewalls, Proxy and network infrastructure. Extensive Data Networking knowledge and an understanding of network security standards such as Firewall Rules, Security Zones, Multicast Data Feeds, Ultra Low Latency Network Architectures & Platforms. Proven influencing and relationship management skills Exhibiting a high degree of flexibility and ability to multi-task, seeking guidance where necessary Strong communication skills, including verbal and written skills Ability to work as part of a team with remote colleagues in other countries Fluency in English CCSE, PCNSE, JNCIS certifications will be greater advantages. Education Bachelor"™s degree/University degree or equivalent experience Key Responsibilities Firewall rules Management (creation/ modification/ deletion) by following Change management process. Participate in migration activities and provide troubleshooting support from Perimeter security standpoint. Identify issues, provide support for isolating problems, finding RCA. Willing to work on weekends for migration activities off business hours. Completing additional tasks in connection with the role but not detailed in the current job description, charged by the direct manager, supervisor, or the functional head.

Senior Cloud Engineer "¢ Engineering, automating, and orchestrating system provisioning and maintenance processes using modern cloud tools and technologies "¢ Designing and building technical solutions on Cloud "¢ Planning, designing and developing cloud-based solutions "¢ Understanding the needs for new initiatives to build scalable, distributed and high-performance computing cloud-based platform solutions on AWS, Google, and Azure or other cloud platforms "¢ Collaborating with solutions architects "¢ Managing cloud environments in accordance with NTT DATA"™s security guidelines "¢ Deploying and debugging Cloud initiatives as needed in accordance with best practices throughout the development lifecycle "¢ Performing system administration tasks including configuration, systems monitoring, troubleshooting, and support while innovating to automate as much as possible "¢ Installing configuring, maintaining, and supporting applications and servers in public cloud environments "¢ Performing operating system and software application installation, patching, and upgrades "¢ Educating teams on the implementation of new cloud-based initiatives, providing associated training as required "¢ Troubleshooting and resolving issues reported by monitoring systems and submitted through the ticketing system of fully documented issues, actions taken, and steps for resolution "¢ Performing other tasks as defined, planned, and approved by leadership Location - Bengaluru,Chennai,Gurugram,Hyderabad,Noida

Your Role As a member of the Security Technology Operations (STO) team at Client, the Lvl2 Security Technology Analyst will work with a global security toolkit, focusing on Secure Managed File Transfer using Progress"™ MOVEit. The role involves taking a lead in incidents and service requests, supporting the product lead and service manager, and providing advanced troubleshooting and mentorship to more junior Lvl1 team members. Key Responsibilities: Lead and manage incident and request handling Attain and maintain SLAs and KPIs, providing detailed reporting and the timely escalation when necessary to management Ensure system/application alerts are promptly acknowledged and actioned Escalate complex issues to STO management and leadership as necessary Lead and support patching, upgrades, and configuration changes with onshore team members Manage high-priority incidents and requests related to file transfers Ensure strict compliance with audit controls and evidence requirements Lead troubleshooting of complex file transfer issues and support Lvl1 team members Mentor and share advanced knowledge with Lvl1 analysts Identify and help implement automation and optimization opportunities Experience: Prior experience with and understanding of networking concepts and protocols, including TCP/IP, DNS, firewalls, and SFTP, FTPS, HTTPS, and SMB 5-7 years of experience in a security operations role. Proven advanced troubleshooting capabilities Exceptional communication skills and the ability to mentor junior team members Your Role As a member of the Security Technology Operations (STO) team at Client, the Lvl2 Security Technology Analyst will work with a global security toolkit, focusing on Secure Managed File Transfer using Progress"™ MOVEit. The role involves taking a lead in incidents and service requests, supporting the product lead and service manager, and providing advanced troubleshooting and mentorship to more junior Lvl1 team members. Key Responsibilities: Lead and manage incident and request handling Attain and maintain SLAs and KPIs, providing detailed reporting and the timely escalation when necessary to management Ensure system/application alerts are promptly acknowledged and actioned Escalate complex issues to STO management and leadership as necessary Lead and support patching, upgrades, and configuration changes with onshore team members Manage high-priority incidents and requests related to file transfers Ensure strict compliance with audit controls and evidence requirements Lead troubleshooting of complex file transfer issues and support Lvl1 team members Mentor and share advanced knowledge with Lvl1 analysts Identify and help implement automation and optimization opportunities Experience: Prior experience with and understanding of networking concepts and protocols, including TCP/IP, DNS, firewalls, and SFTP, FTPS, HTTPS, and SMB 5-7 years of experience in a security operations role. Proven advanced troubleshooting capabilities Exceptional communication skills and the ability to mentor junior team members

Your day at NTT DATA The Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. This role may also contribute to support on project work as and when required. What you'll be doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Fulfils approved requests following agreed procedures. Provides telephonic or chat support to clients when required. Executes approved maintenance activities including patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Proactively identifies opportunities for work optimization. Updates existing knowledge articles or creates new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to): Pulse Secure SSL VPN Virtual Juniper, Palo Alto, Fortinet Firewalls Cisco Nexus switches, ASR and ISR routers Cisco ACS, ISE Meraki switches and access points Enterprise network architecture Common routing protocols: BGP,OSPF, EIGRP Network address translation Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). CCNA or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Entry-level experience or completion of the relevant intern program. Entry-level experience with troubleshooting and providing the support required in network data center systems storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.). Workplace type : On-site Working

Job Summary: We’re looking for a skilled Radio Access Network Engineer with 2–5 years of experience: Experience with Radio Optimization process - E///, Huawei, Nokia, Samsung Experience in Radio Optimization 2G;3G;4G;5G Very good Knowledge of at least two of the following vendors: E///, Huawei, Nokia, Samsung, parameters and features Experience in Optimization projects in Operators Atoll and MapInfo experience Network Logical Configuration experience (Including Power, Electrical Tilt, Technologies, Bands, etc.), Experience analyzing Network Performance Data Responsibilities: Network Performance Management data control and anomaly detection and management Network Performance Reporting and Analysis - Top Offenders, Main Key Performance Indicators Enable views/queries and dashboards for reports in Performance Management tool Network Parameter baseline for optimal performance Identify actions, namely HW changes, to improve network performance Reporting and presentation of Network performance assessment Pre/Post and respective recommendations to improve. Database consistency checks – Topology and CM Requirements: Degree in Telecommunications, Electrical Engineering, or similar 2–5 years in Radio Access Network Engineering – E///, Huawei, Nokia, Samsung vendors, all technologies with higher knowledge in 4G, VoLTE and 5G – SA and NSA Strong troubleshooting and documentation skills Preferred: Vendor training certifications (e.g., E///, Huawei, Nokia, Samsung) Experience with other Mobile Operators network in Planning, Optimization, Troubleshooting/RCA and Reporting High level of Soft skills (communication, Problem-Solving) and Hard skills (Technical Proficiency, Analytical, Programming)

Job Title : System Administrator. Experience: 0 - 3 years. Location: Bengaluru, Karnataka. Notice Period: Immediate to 20 days. Job Responsibilities Serve as team member in supporting and operating key aspects of IT Infrastructure support Active Directory Infra, Windows Application Servers, Redhat 8.2 based cluster management Windows Advance Server with AD(DHCP, DNS, WSUS, IIS & group policy), end-user system support (Windows, MAC, Unix/Linux) & Hardware/Software Installation, Troubleshooting/Repair/Patches Manage network servers and technology tools & management of SaaS applications Monitor performance and maintain systems according to requirements MS Defender end-point support experience Steering the installation, configuration & management of Virtualized servers (Hyper-v), Storage Server, Managed Switches (Layer 3 & Layer 2), Corporate Endpoint Security Solutions, Firewall/UTM (locally & remotely, BGP tunnels) (Sophos & Fortinet) Liaise with vendors and other IT personnel for problem resolution Keenness and interest in Automation of possible IT & Infosec tasks Build an internal technical documentation, manuals and IT policies Willingness for on call support 12/7 Domain DNS and services administration management IT Procurement & Vendor co-ordinations and IT asset management Windows server management, Networking basics are a must. Linux Knowledge is an added advantage Skills & Competencies Experience as a System Administrator,Network Administrator,or similar role Are smart and can demonstrate it & Excellent Verbal and Written communication skills Experience in AD setup and maintenance Experience with networks (LAN, WAN) and patch management You can manage ambiguity and are comfortable being set untied without a lot of direction Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery Hands-on experience in complex network security design, configuration, deployment, administration Certifications like CCNA, MCSE, RHCE are an added advantage Qualifications: B.E MCA Msc Computer Sc. General Requirements: Good language skills - Spoken & Written Assertive and tactical in handling multidisciplinary teams Highly Skilled in project management and planning Willingness to co-ordinate with other engineering teams and management to bring out innovative and constructive solutions.

Your day at NTT DATA The Networking Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Networking Managed Services Engineer (L3) may also contribute to support on project work as and when required. What you'll be doing Key Responsibilities: Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational Performs necessary checks, apply monitoring tools and respond to alerts. Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail. Assists in analyzing, assigning, and escalating support calls. Investigates third line support calls assigned and identify the root cause of incidents and problems Reports and escalates issues to 3rd party vendors if necessary. Provides onsite technical support to clients and provide field engineering services to clients. Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality. Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company. Proactively identifies opportunities for work optimization including opportunities for automation of work. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Able to handle Fortinet SDWAN enterprise network and support independently. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN Virtual Juniper, Palo Alto, Fortinet Firewalls Cisco Nexus switches, ASR and ISR routers Cisco ACS, ISE Meraki switches and access points Enterprise network architecture Common routing protocols: BGP,OSPF, EIGRP Network address translation Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP NSE 5 certified or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Seasoned experience required in Engineering function within a medium to large ICT organization. Seasoned experience of Managed Services. Seasoned working knowledge of ITIL processes. Seasoned experience working with vendors and/or 3rd parties. Workplace type : On-site Working

Your day at NTT DATA The Security Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. The Security Managed Services Engineer (L1) may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Provides telephonic or chat support to clients when required. Schedules maintenance activity windows for patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Updates existing knowledge articles or create new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNA or relevant level 1 Network Security certification is good to have. Certifications carry additional weight on a candidates qualification for the role.. Required Experience: Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (such as Security, Network, Data Centre, Telephony, etc.). Working knowledge of ITIL processes. Workplace type On-site Working

Your day at NTT DATA The Security Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. The Security Managed Services Engineer (L1) may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Provides telephonic or chat support to clients when required. Schedules maintenance activity windows for patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Updates existing knowledge articles or create new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNA or relevant level 1 Network Security certification is good to have. Certifications carry additional weight on a candidates qualification for the role.. Required Experience: Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (such as Security, Network, Data Centre, Telephony, etc.). Working knowledge of ITIL processes. Workplace type On-site Working

Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to support on project work as and when required. What you'll be doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a clients service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN Virtual Juniper, Palo Alto, Fortinet Firewalls Cisco Nexus switches, ASR and ISR routers Cisco ACS, ISE Meraki switches and access points Enterprise network architecture Common routing protocols: BGP,OSPF, EIGRP Network address translation Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type : On-site Working