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0.0 - 5.0 years

2 - 4 Lacs

Noida

Remote

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Job description: Excellent Opportunity at Amazon for Voice Process (Work From Home Opportunity). Come be a part of Earth's Most Customer Centric Company Desired Candidate Profile : Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply Fresher can apply. Candidates with BPO experience would have an edge. Excellent English communication is Mandate Should be comfortable to work for Night Shifts and flexible shift/ week offs Compensation & Other Benefits : Salary Base Pay : 2,82,000 to 4,33,000 LPA/- Additional Benefits:- Zeta Meal Card - INR 1100/month i.e. INR 13200/- PA Internet Allowance- INR 1250/- per month (Max) Health insurance benefits up to INR 5.0 Lacs Night Shift Allowance - INR 150 - 225 /shift (Basis shift timing) Overtime Allowance as per business requirement. 5-day working week with 2 consecutive days off. (The off days change based on business requirement) Instruction for Applying and Completing Online Assessment : To apply & complete the assessment, you will need a laptop/PC with Webcam and headphone with good microphone. Do not apply from mobile phone or Tablet. Assessment should be attempted in an undisturbed environment with Stable internet connection (minimum 100 Mbps) Assessment should be attempted only on a laptop/ desktop with functioning web camera & usage of Headphone with microphone is must Must be proficient in English Please do not take help during the assessment as the process is entirely recorded. Assessment link : https://hvr-amazon.my.site.com/BBJobDetails?AZREF=https%3A%2F%2Fhvr-amazon.my.salesforce.com%2F&reqid=a0RKZ0000000yhf2AA Note : Kindly complete the registration using above link. Post which you'll receive assessment link with instruction which need to be completed within 24 hr. ** Limited Requirement** Don't Miss this Opportunity***

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1.0 - 3.0 years

3 - 4 Lacs

Bengaluru

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Post: CSR ANALYST Candidate should possess excellent oral and written communication skills Should be open to work in Night shifts. Responsible for dealing with International Clients Phone-based customer interaction Required Candidate profile Excellent communication with International Voice experience Qua: Graduate / UG / BE Salary: 3.6 L to 4.5 LPA for 1 yr SHIFT: US Rotational Cab: 2 Ways Location: Bangalore Call Hr Suvarna - 9502739374

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1.0 - 6.0 years

1 - 4 Lacs

Mumbai Suburban, Thane, Mumbai (All Areas)

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EUROP ASSISTANCE INDIA PVT LTD JOB DESCRIPTION: Position: - Assistance Coordinator (Auto/Automotive) Position Reports to: Operations Manager. Location: Andheri East, Mumbai Note: Open to work in rotating shifts which includes night shifts in a 24x7 work environment. Roles & Responsibilities: Resolve customer complaints via phone, email, mail or social media. Handle complaints (Case) and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Coordinate with customers, clients & internal operations team regarding case Keeping records of customer interactions, transactions, comments and case closure. Ensure customer satisfaction and provide professional customer support Handle case related 2wheelers & 4wheelers services. Knowledge, skills, and abilities: Excellent communication Proven customer support experience Experience working with customer support. Proficient in basic Microsoft applications Language Know: English & Hindi South Indian languages preferable (Tamil & Malayalam in particular) Job Type: Full Time (8-8.5 Hours shift) Part Time (5-5.50 Hours shift) Qualification: Full time- Minimum Graduation Part time -Any Experience: 6 months - 2 + years customer service/referral specialist and/or call center experience Assistance Agency exposure preferred. Regards Anjali Maurya 8779797282

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0.0 - 5.0 years

1 - 2 Lacs

Noida, Delhi / NCR

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Job Role Salary: upto 18000 in-hand days working, rotational off Experience or 12 pass freshers both can apply easy selection, walk in interview Excellent communication skills call HR Farah 9372154643 or zeba 7304275215

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0.0 - 5.0 years

2 - 5 Lacs

Gurugram

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INTERNATIONAL Voice PROCESS Any Graduate Fresher or UG with 6 to 36 months of International BPO exp can apply. Excellent communication Required Salary-20 k to 38 k ctc plus inc Immediate Joiners 7428114516 Required Candidate profile Customer service profiles voice and blended process cabs,meals Req 6 months to 12 months experience 5 days working 8851848140

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0.0 - 5.0 years

1 - 3 Lacs

Gurugram, Delhi / NCR

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INTERNATIONAL Voice PROCESS Any Graduate or UG with minimum 12 months to 2 years of Int BPO exp can apply. Excellent communication Req Salary- 25k to 55k Immediate Joiners. 7428114516 Required Candidate profile *EXCELLENT COMMUNICATION SKILLS* Immediate Joiner Graduates with BPO Experience is mandate Rounds- HR, Versant,Ops,VNa 8826903955 Perks and benefits Perks and Benefits- Incentives

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0.0 - 5.0 years

2 - 5 Lacs

Gurugram

Work from Office

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Voice Processes sal upto 34 k Any Graduate Fresher or UG with 6 months of International BPO exp can apply Excellent communication Salary- up to 34k Immediate Joiner 9958867603 8851848140 Required Candidate profile IGT Solutions , Encore Capital , Foundever , Concentr!x and Ienergiser *EXCELLENT COMMUNICATION SKILLS* Immediate Joiners Grad with BPO Experience is mandate Rounds- HR,Ops 8851848140 Perks and benefits Perks and Benefits- Incentives , meals , cabs etc

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1.0 - 6.0 years

1 - 3 Lacs

Noida

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Graduate with Excellent Communication skills required in ENGLISH. WORK FROM OFFICE Job Responsibilities: - 1. Resolve customer complaints via Call. 2. Responding promptly to customer inquiries. 3. Ensure customer satisfaction and provide professional support. 4. Proper resolution to customer Queries. Job Requirements: Flexibility to work in 24/7 environment Excellent Communications skills required in ENGLISH 6 Months of experience in BPO Graduation Mandatory Salary: 40K CTC 6 Days Working Shift - 9 Hour Rotational AND Afternoon Shifts, For Male (Last shift till 12am) for Females DAY SHIFTS ONLY 6 am to 8 pm (Any 9 Hours window) Location : Noida Interested candidates can WhatsApp to Schedule their interview on the Below mentioned number HR Aashi Sharma Interview Details: Contact Person: HR Aashi Sharma Contact Number : 9211561968 Timing : Monday to Saturday From 10:00 AM to 3 PM. Address : iEnergizer, A-37, GATE NO. 2, Sec- 60, Noida.Near Sector 59 metro station Feel free to refer your friends and share the contact number 9211561968

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0.0 - 4.0 years

1 - 3 Lacs

Pimpri-Chinchwad, Pune

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-12 th Pass -Hindi & Marathi -Immediate Joining. -Day Shift -Freshers & experience both can apply. -Salary: 12k To 16k in hand + Unlimited Incentives Monthly - For Regional Lang. ( Kannada,Telugu) Candidate up to 18000 In Hand. Required Candidate profile Min qualification- HSC Fixed day shift Immediate Joining Unlimited Incentives To schedule your interview call or send your CV through WhatsApp Contact No :- HR Priti - 8421382934

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1.0 - 6.0 years

1 - 3 Lacs

Mumbai Suburban

Remote

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EUROP ASSISTANCE INDIA PVT LTD JOB DESCRIPTION: Position: - Assistance Coordinator (Auto/Automotive) Position Reports to: Operations Manager. Location: Andheri East, Mumbai Note: Open to work in rotating shifts which includes night shifts in a 24x7 work environment. Roles & Responsibilities: Resolve customer complaints via phone, email, mail or social media. Handle complaints (Case) and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Coordinate with customers, clients & internal operations team regarding case Keeping records of customer interactions, transactions, comments and case closure. Ensure customer satisfaction and provide professional customer support Handle case related 2wheelers & 4wheelers services. Knowledge, skills, and abilities: Excellent communication Proven customer support experience Experience working with customer support. Proficient in basic Microsoft applications Language Know: English & Hindi South Indian languages preferable (Tamil & Malayalam in particular) Part Time (5-5.50 Hours shift) Part time -Any Experience: 6 months - 2 + years customer service/referral specialist and/or call center experience Assistance Agency exposure preferred. Send your resume on WhatsApp Anjali Maurya : 8779797282 Mail Id : amaurya1@europ-assistance.in

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0.0 - 4.0 years

1 - 3 Lacs

Pimpri-Chinchwad, Pune

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Process:- Tvs & Bajaj process ( insurance sales, Paytm ,web sales ) -Shift:- Shift:- 9:30 to 6:30 -Average communication required Marathi And Hindi -Male and Female both can apply - Salary:- Upto 12k To 16k In hand + Incentive Required Candidate profile -Qualification: Min HSC -Freshers/Experienced both can apply. -To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Aditya:- 8308125422 Perks and benefits * Good salary with Unlimited Incentives *

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0.0 - 5.0 years

2 - 3 Lacs

Pimpri-Chinchwad, Pune

Work from Office

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Position:- Telecaller Location:- Viman Nagar Pune- 411014 Department:- Customer Service Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts : - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication / Average English. Salary:- 12,000 in-hand to 18,000 in-hand plus incentives. Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Aditya :- 8308125422

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1.0 - 6.0 years

1 - 3 Lacs

Noida

Work from Office

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Graduate with Excellent Communication skills required in ENGLISH. WORK FROM OFFICE Job Responsibilities: - 1. Resolve customer complaints via Call. 2. Responding promptly to customer inquiries. 3. Ensure customer satisfaction and provide professional support. 4. Proper resolution to customer Queries. Job Requirements: Flexibility to work in 24/7 environment Excellent Communications skills required in ENGLISH 6 Months of experience in BPO Graduation Mandatory Salary: 40K CTC 6 Days Working Shift - 9 Hour Rotational AND Afternoon Shifts, For Male (Last shift till 12am) for Females DAY SHIFTS ONLY 6 am to 8 pm (Any 9 Hours window) Location : Noida Interested candidates can WhatsApp to Schedule their interview on the Below mentioned number HR Vanshika Aggarwal Interview Details: Contact Person: HR Vanshika Aggarwal Contact Number : 9211529334 Timing : Monday to Saturday From 10:00 AM to 3 PM. Address : iEnergizer, A-37, GATE NO. 2, Sec- 60, Noida.Near Sector 59 metro station Feel free to refer your friends and share the contact number 9211529334

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1.0 - 4.0 years

1 - 3 Lacs

Noida

Work from Office

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Urgent Hiring for Multiple Process Join the group for more updates https://chat.whatsapp.com/GLV91cNxpMP0Mm1C3LO4Gq Graduate with Excellent communication skills required in ENGLISH. WORK FROM OFFICE Job Responsibilities: - 1. Resolve customer complaints via Call. 2. Responding promptly to customer inquiries. 3. Ensure customer satisfaction and provide professional support. 4. Proper resolution to customer Queries. Job Requirements: Flexibility to work in 24/7 environment Excellent Communications skills required in ENGLISH 1 Year experience in BPO Graduation Mandatory Salary: 29300 CTC 25300 IN HAND 5 Days Working Shift - 9 Hour Rotational AND Afternoon Shifts, For Male 24*7 (Last shift 5 pm to 2 am) for Females DAY SHIFTS ONLY 6 am to 8 pm (Any 9 Hours window) Location : Noida sector 60 Interested candidates can WhatsApp to Schedule their interview on the Below mentioned number HR Vanshika Aggarwal Interview Details: Contact Person: HR Vanshika Aggarwal Contact Number : 9211529334 Timing : Monday to Saturday from 10:00 AM to 3 PM. Address : I Energizer, A-37, GATE NO. 2, Sec- 60, Noida. Near Sector 59 metro station Feel free to refer your friends and share the contact number 9211529334

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1.0 - 3.0 years

1 - 3 Lacs

Noida

Work from Office

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Graduate with Excellent GOOD skills required in ENGLISH. WORK FROM OFFICE Job Responsibilities: - 1. Resolve customer complaints via Call. 2. Responding promptly to customer inquiries. 3. Ensure customer satisfaction and provide professional support. 4. Proper resolution to customer Queries. Job Requirements: Flexibility to work in 24/7 environment Excellent Communications skills required in ENGLISH 6 months experience in BPO Graduation Mandatory Salary: 40K CTC 5/6 Days Working Shift - 9 Hour Rotational AND Afternoon Shifts, For Male 24*7 (Last shift 5 pm to 2 am) for Females DAY SHIFTS ONLY 6 am to 8 pm (Any 9 Hours window) Location : Noida Interested candidates can WhatsApp to Schedule their interview on the Below mentioned number Interview Details: Contact Person: HR SONALI BEHL Contact Number : 8130240758 Timing : Monday to Saturday From 10:00 AM to 3 PM. Address : iEnergizer, A-37, GATE NO. 2, Sec- 60, Noida.Near Sector 59 metro station Feel free to refer your friends and share the contact number 8130240758

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1.0 - 4.0 years

1 - 3 Lacs

Noida

Work from Office

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Urgent Hiring for Multiple Process Graduate with Excellent communication skills required in ENGLISH. WORK FROM OFFICE Job Responsibilities: - 1. Resolve customer complaints via Call. 2. Responding promptly to customer inquiries. 3. Ensure customer satisfaction and provide professional support. 4. Proper resolution to customer Queries. Job Requirements: Flexibility to work in 24/7 environment Excellent Communications skills required in ENGLISH 1 Year experience in BPO Graduation Mandatory Salary: 29300 CTC 25300 IN HAND 5 Days Working Shift - 9 Hour Rotational AND Afternoon Shifts, For Male 24*7 (Last shift 5 pm to 2 am) for Females DAY SHIFTS ONLY 6 am to 8 pm (Any 9 Hours window) Location : Noida sector 60 Interested candidates can WhatsApp to Schedule their interview on the Below mentioned number HR SONALI Interview Details: Contact Person: HR SONALI Contact Number : 8130240758 Timing : Monday to Saturday from 10:00 AM to 3 PM. Address : I Energizer, A-37, GATE NO. 2, Sec- 60, Noida. Near Sector 59 metro station Feel free to refer your friends and share the contact number 8130240758

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1.0 - 6.0 years

1 - 4 Lacs

Noida, New Delhi, Delhi / NCR

Work from Office

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Bulk Hiring for Customer Support Executive Min months Exp in customer support ( BPO) Need Excellent Communication skills Requirements: Experience: Min 6 months of customer service experience Problem-Solving Abilities: Strong analytical and problem-solving skills, able to handle complex issues effectively and professionally. Customer-Focused: Strong passion for delivering exceptional customer service Multitasking: Ability to manage multiple customer interactions simultaneously and stay organized under pressure. Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays. Location- Noida (Sector- 50 ) Shift: Night Shift (5 working days) Rotational Shift Candidates should be ready to join immediately. Salary: UPTO 35 K - 40 K K In hand Benefits: Competitive salary Schedule: Rotational Shift Depend On Process GOOD INCENTIVES Immediate Joiner ONE DAY INTERVIEW ONLY ON SPOT OFFER

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0.0 - 5.0 years

2 - 3 Lacs

Gurugram

Work from Office

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Hiring for Customer Support Executives - Domestic Process Work from office Sector 18, Udyog vihar, Gurgaon Details : Shift: 9 Hours , Day Salary: Upto 3 LPA (Depends) Roles and Responsibilities Provide online support for customers. Be responsible to deliver a high-quality, customer-driven, support service resolving customer inquiries at the first point of contact wherever possible. Assist customers in resolving any open requests for support, assistance, information on upgrading, etc. Must be an immediate Joiner with Excellent communication skills. Call HR Rinkita: 7579022945 ** ALL INTERVIEWS WALK IN at Gurgaon Office **

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0.0 - 2.0 years

2 - 4 Lacs

Gurgaon/ Gurugram

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Gurgaon-based domestic bpo is hiring for a customer support profile any grad or undergrad with or without experience. can apply, salary upto - 25k in hand, 6 days a week working, excellent comms skills required contact isha - 7302579985

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0.0 - 2.0 years

2 - 6 Lacs

Gurgaon/ Gurugram

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Gurgaon based international bpo is hiring for a customer care profile any grad or undergrad with or without experience can apply, salary upto- 35k in hand, 5 days a week working, excellent comms skills required contact mamta - 9643075013

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0.0 - 2.0 years

2 - 6 Lacs

Gurgaon/ Gurugram

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Gurgaon based international bpo is hiring for a customer care profile any grad or undergrad with or without experience can apply, salary upto- 35k in hand, 5 days a week working, excellent comms skills required contact mamta - 9643075013

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- 2 years

1 - 3 Lacs

Noida, Gurugram, Delhi / NCR

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Handle customer complaints Offering amazing customer service Establishing a positive report Resolving customer complaints brought to your attention work directly with customers& provide assistance Call/ WhatsApp HR Ankita 8938995358 Required Candidate profile Excellent command over English communication Should have very good interpersonal skills Immediate joiners only Freshers/UG both can apply Candidate should be in delhi NEXT DAY JOINING Perks and benefits Unlimited Incentives Health Insurance Bonus

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- 5 years

3 - 3 Lacs

Thane, Navi Mumbai, Dombivli

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Designation: Phone Banking Officer (Inbound/Outbound) Payroll-Bank Payroll (Non BPo) Job Location-Vashi /Turbhe/Airoli Hyderabad-Hitech City Salary-12k to 21k Day Shift Work From Office Call 7738521154 Harpreet Email- hyflyhr9@gmail.com www.hyfly.in Required Candidate profile Candidates need to provide information about the banking products to existing customers on call Candidates Have to solved customers Query on call Graduation Must (Fresher can also apply)

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1 - 6 years

1 - 3 Lacs

Noida

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Graduate with Excellent GOOD skills required in ENGLISH. Join the Group for more Updates https://chat.whatsapp.com/FULXA0APOxvGSsyEfjK4pj WORK FROM OFFICE Job Responsibilities: - 1. Resolve customer complaints via Call. 2. Responding promptly to customer inquiries. 3. Ensure customer satisfaction and provide professional support. 4. Proper resolution to customer Queries. Job Requirements: Flexibility to work in 24/7 environment Excellent Communications skills required in ENGLISH FRESHER OR 1 Year experience in BPO Graduation Mandatory Salary: 18K-25K CTC 5/6 Days Working Shift - 9 Hour Rotational AND Afternoon Shifts, For Male 24*7 (Last shift 5 pm to 2 am) for Females DAY SHIFTS ONLY 6 am to 8 pm (Any 9 Hours window) Location : Noida Interested candidates can WhatsApp to Schedule their interview on the Below mentioned number HR Harsha Jha Interview Details: Contact Person: HR Harsha Jha Contact Number : 92208 43460 Timing : Monday to Saturday From 10:00 AM to 3 PM. Address : iEnergizer, A-37, GATE NO. 2, Sec- 60, Noida.Near Sector 59 metro station Feel free to refer your friends and share the contact number 92208 43460

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- 4 years

2 - 2 Lacs

Lucknow

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Hello Job Seekers! Greetings from Shining Stars ITPL! Job Title: Customer Care Executive Work Mode: In-Office Location: Lucknow Salary: For Fresher:- 17k CTC + 3000 Bonus For Experience:- 20k CTC + 3000 Bonus Eligibility: Undergraduates / Graduates Freshers & Experienced candidates welcome Responsibilities Handle customer queries via calls and other channel. Provide accurate information about company products/service Ensure quick and effective resolution of customer issues Stay updated on products and processes Assist with orders, returns, and exchanges How to Apply Interested candidates can share their updated resume via WhatsApp at 6393136499 (Aleesha) or contact directly for more details. Warm regards, Aleesha Rahman HR Executive 6393136499 Shining Stars ITPL

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Exploring CCE Jobs in India

Customer Care Executives (CCE) play a crucial role in ensuring customer satisfaction and retention for businesses in India. The CCE job market in India is constantly growing, with a high demand for professionals who can effectively communicate with customers and resolve their queries in a timely manner.

Top Hiring Locations in India

  1. Delhi
  2. Mumbai
  3. Bangalore
  4. Hyderabad
  5. Chennai

Average Salary Range

The average salary range for CCE professionals in India varies from INR 2.5 lakhs per annum for entry-level positions to INR 6 lakhs per annum for experienced professionals.

Career Path

In the CCE field, a typical career path may include roles such as Customer Support Executive, Senior Customer Care Executive, Team Leader, and Customer Service Manager.

Related Skills

In addition to excellent communication and problem-solving skills, CCE professionals may benefit from having skills such as conflict resolution, active listening, and proficiency in CRM software.

Interview Questions

  • What motivates you to work as a CCE? (basic)
  • How do you handle irate customers? Provide an example. (medium)
  • Can you explain the importance of empathy in customer service? (basic)
  • How do you prioritize your tasks when dealing with multiple customer queries? (medium)
  • Describe a time when you successfully upsold a product or service to a customer. (medium)
  • How do you handle a situation where you don't know the answer to a customer's question? (basic)
  • What strategies would you use to de-escalate a tense customer interaction? (medium)
  • How do you ensure that you are providing accurate information to customers? (basic)
  • Have you ever dealt with a difficult customer? How did you handle it? (medium)
  • How do you stay updated on product knowledge to better assist customers? (basic)
  • Describe a time when you went above and beyond to help a customer. (medium)
  • How do you handle stress and pressure in a fast-paced customer service environment? (medium)
  • What metrics do you think are important to measure the success of a customer service team? (medium)
  • How do you handle repetitive tasks in your role as a CCE? (basic)
  • Can you explain the concept of First Call Resolution (FCR) and its importance in customer service? (basic)
  • How do you ensure confidentiality when handling sensitive customer information? (basic)
  • Describe a time when you had to collaborate with a team member to solve a customer issue. (medium)
  • What do you think are the key qualities of a successful CCE? (basic)
  • How do you handle a situation where a customer is dissatisfied with the service provided? (medium)
  • How do you handle feedback from customers, whether positive or negative? (basic)
  • Have you ever implemented a process improvement in your previous role? If so, describe the outcome. (medium)
  • How do you adapt your communication style when dealing with different types of customers? (medium)
  • Can you provide an example of a time when you exceeded a customer's expectations? (medium)
  • How do you prioritize customer satisfaction while also meeting business goals? (medium)
  • How do you stay organized and manage your time effectively in a customer service role? (basic)

Closing Remark

As you prepare for interviews in the CCE field, remember to showcase your excellent communication skills, problem-solving abilities, and customer-centric approach. With the right preparation and confidence, you can excel in your job search and secure a rewarding career in customer care in India. Good luck!

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