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0.0 - 5.0 years

3 - 4 Lacs

Darjeeling

Work from Office

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Dear Aspirants, Launch your career with a prestigious multinational BPO company. Illuminate lives and embark on a rewarding career with our award-winning multinational company. As a Chat Customer Service Representative based onsite in Ahmedabad and Jaipur. you will play a vital role in adding a human touch to our business. International Chat - Service Process - 100% Non Voice - Ahmedabad Starting CTC: INR 30,000 per month Maximum CTC: INR 40,000 per month Role & responsibilities As an Online Chat Executive, you will be responsible for providing exceptional customer service through live chat support. Your main role is to resolve customer queries and issues efficiently while maintaining a high level of customer satisfaction. Provide real-time assistance to customers via chat, addressing their inquiries and concerns promptly and accurately. Resolve customer issues and complaints effectively while ensuring a positive customer experience. Preferred candidate profile Excellent communication skills in English. Qualification- Any Graduate/12th pass/10+3 Years Diploma Willingness to work in rotational shifts, including night shifts and weekends. Perks and benefits 5 days working with rotational week off. Competitive salary with performance-based incentives. Health insurance, Medi-claim Insurance, Personal Accident insurance, provident fund, Gratuity and other benefits. Free Cab facility for night shifts. Overtime and night shift allowances (subject to business requirements). Subsidized Meals Opportunity to work in a fast-paced, dynamic environment. Professional development and growth opportunities. Maternity Leaves/Paternity Leaves benefits Jaipur (Rajasthan) Role: Customer Service Representative (Chat/Email/Voice) Responsibilities: Assist international customers, resolve issues, and maintain strong customer relations. Qualifications: 12th pass and above, good communication skills, computer knowledge. Shifts: 24/7 availability Salary: 26,000 to 38,000 CTC Perks: 14 days hotel accommodation for outstation candidates, extra incentives. Reach out for more information; HR Dheeraj - 9638738800

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0.0 - 5.0 years

3 - 4 Lacs

Agartala

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Dear Aspirants, Launch your career with a prestigious multinational BPO company. Illuminate lives and embark on a rewarding career with our award-winning multinational company. As a Chat Customer Service Representative based onsite in Ahmedabad and Jaipur. you will play a vital role in adding a human touch to our business. International Chat - Service Process - 100% Non Voice - Ahmedabad Starting CTC: INR 30,000 per month Maximum CTC: INR 40,000 per month Role & responsibilities As an Online Chat Executive, you will be responsible for providing exceptional customer service through live chat support. Your main role is to resolve customer queries and issues efficiently while maintaining a high level of customer satisfaction. Provide real-time assistance to customers via chat, addressing their inquiries and concerns promptly and accurately. Resolve customer issues and complaints effectively while ensuring a positive customer experience. Preferred candidate profile Excellent communication skills in English. Qualification- Any Graduate/12th pass/10+3 Years Diploma Willingness to work in rotational shifts, including night shifts and weekends. Perks and benefits 5 days working with rotational week off. Competitive salary with performance-based incentives. Health insurance, Medi-claim Insurance, Personal Accident insurance, provident fund, Gratuity and other benefits. Free Cab facility for night shifts. Overtime and night shift allowances (subject to business requirements). Subsidized Meals Opportunity to work in a fast-paced, dynamic environment. Professional development and growth opportunities. Maternity Leaves/Paternity Leaves benefits Jaipur (Rajasthan) Role: Customer Service Representative (Chat/Email/Voice) Responsibilities: Assist international customers, resolve issues, and maintain strong customer relations. Qualifications: 12th pass and above, good communication skills, computer knowledge. Shifts: 24/7 availability Salary: 26,000 to 38,000 CTC Perks: 14 days hotel accommodation for outstation candidates, extra incentives. Reach out for more information; HR Dheeraj - 9638738800

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0.0 - 5.0 years

3 - 4 Lacs

Silchar

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Dear Aspirants, Launch your career with a prestigious multinational BPO company. Illuminate lives and embark on a rewarding career with our award-winning multinational company. As a Chat Customer Service Representative based onsite in Ahmedabad and Jaipur. you will play a vital role in adding a human touch to our business. International Chat - Service Process - 100% Non Voice - Ahmedabad Starting CTC: INR 30,000 per month Maximum CTC: INR 40,000 per month Role & responsibilities As an Online Chat Executive, you will be responsible for providing exceptional customer service through live chat support. Your main role is to resolve customer queries and issues efficiently while maintaining a high level of customer satisfaction. Provide real-time assistance to customers via chat, addressing their inquiries and concerns promptly and accurately. Resolve customer issues and complaints effectively while ensuring a positive customer experience. Preferred candidate profile Excellent communication skills in English. Qualification- Any Graduate/12th pass/10+3 Years Diploma Willingness to work in rotational shifts, including night shifts and weekends. Perks and benefits 5 days working with rotational week off. Competitive salary with performance-based incentives. Health insurance, Medi-claim Insurance, Personal Accident insurance, provident fund, Gratuity and other benefits. Free Cab facility for night shifts. Overtime and night shift allowances (subject to business requirements). Subsidized Meals Opportunity to work in a fast-paced, dynamic environment. Professional development and growth opportunities. Maternity Leaves/Paternity Leaves benefits Jaipur (Rajasthan) Role: Customer Service Representative (Chat/Email/Voice) Responsibilities: Assist international customers, resolve issues, and maintain strong customer relations. Qualifications: 12th pass and above, good communication skills, computer knowledge. Shifts: 24/7 availability Salary: 26,000 to 38,000 CTC Perks: 14 days hotel accommodation for outstation candidates, extra incentives. Reach out for more information; HR Dheeraj - 9638738800

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0.0 - 5.0 years

3 - 4 Lacs

Aizawl

Work from Office

Naukri logo

Dear Aspirants, Launch your career with a prestigious multinational BPO company. Illuminate lives and embark on a rewarding career with our award-winning multinational company. As a Chat Customer Service Representative based onsite in Ahmedabad and Jaipur. you will play a vital role in adding a human touch to our business. International Chat - Service Process - 100% Non Voice - Ahmedabad Starting CTC: INR 30,000 per month Maximum CTC: INR 40,000 per month Role & responsibilities As an Online Chat Executive, you will be responsible for providing exceptional customer service through live chat support. Your main role is to resolve customer queries and issues efficiently while maintaining a high level of customer satisfaction. Provide real-time assistance to customers via chat, addressing their inquiries and concerns promptly and accurately. Resolve customer issues and complaints effectively while ensuring a positive customer experience. Preferred candidate profile Excellent communication skills in English. Qualification- Any Graduate/12th pass/10+3 Years Diploma Willingness to work in rotational shifts, including night shifts and weekends. Perks and benefits 5 days working with rotational week off. Competitive salary with performance-based incentives. Health insurance, Medi-claim Insurance, Personal Accident insurance, provident fund, Gratuity and other benefits. Free Cab facility for night shifts. Overtime and night shift allowances (subject to business requirements). Subsidized Meals Opportunity to work in a fast-paced, dynamic environment. Professional development and growth opportunities. Maternity Leaves/Paternity Leaves benefits Jaipur (Rajasthan) Role: Customer Service Representative (Chat/Email/Voice) Responsibilities: Assist international customers, resolve issues, and maintain strong customer relations. Qualifications: 12th pass and above, good communication skills, computer knowledge. Shifts: 24/7 availability Salary: 26,000 to 38,000 CTC Perks: 14 days hotel accommodation for outstation candidates, extra incentives. Reach out for more information; HR Dheeraj - 9638738800

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0.0 - 5.0 years

3 - 4 Lacs

Imphal

Work from Office

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Dear Aspirants, Launch your career with a prestigious multinational BPO company. Illuminate lives and embark on a rewarding career with our award-winning multinational company. As a Chat Customer Service Representative based onsite in Ahmedabad and Jaipur. you will play a vital role in adding a human touch to our business. International Chat - Service Process - 100% Non Voice - Ahmedabad Starting CTC: INR 30,000 per month Maximum CTC: INR 40,000 per month Role & responsibilities As an Online Chat Executive, you will be responsible for providing exceptional customer service through live chat support. Your main role is to resolve customer queries and issues efficiently while maintaining a high level of customer satisfaction. Provide real-time assistance to customers via chat, addressing their inquiries and concerns promptly and accurately. Resolve customer issues and complaints effectively while ensuring a positive customer experience. Preferred candidate profile Excellent communication skills in English. Qualification- Any Graduate/12th pass/10+3 Years Diploma Willingness to work in rotational shifts, including night shifts and weekends. Perks and benefits 5 days working with rotational week off. Competitive salary with performance-based incentives. Health insurance, Medi-claim Insurance, Personal Accident insurance, provident fund, Gratuity and other benefits. Free Cab facility for night shifts. Overtime and night shift allowances (subject to business requirements). Subsidized Meals Opportunity to work in a fast-paced, dynamic environment. Professional development and growth opportunities. Maternity Leaves/Paternity Leaves benefits Jaipur (Rajasthan) Role: Customer Service Representative (Chat/Email/Voice) Responsibilities: Assist international customers, resolve issues, and maintain strong customer relations. Qualifications: 12th pass and above, good communication skills, computer knowledge. Shifts: 24/7 availability Salary: 26,000 to 38,000 CTC Perks: 14 days hotel accommodation for outstation candidates, extra incentives. Reach out for more information; HR Dheeraj - 9638738800

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0.0 - 5.0 years

3 - 4 Lacs

Itanagar

Work from Office

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Dear Aspirants, Launch your career with a prestigious multinational BPO company. Illuminate lives and embark on a rewarding career with our award-winning multinational company. As a Chat Customer Service Representative based onsite in Ahmedabad and Jaipur. you will play a vital role in adding a human touch to our business. International Chat - Service Process - 100% Non Voice - Ahmedabad Starting CTC: INR 30,000 per month Maximum CTC: INR 40,000 per month Role & responsibilities As an Online Chat Executive, you will be responsible for providing exceptional customer service through live chat support. Your main role is to resolve customer queries and issues efficiently while maintaining a high level of customer satisfaction. Provide real-time assistance to customers via chat, addressing their inquiries and concerns promptly and accurately. Resolve customer issues and complaints effectively while ensuring a positive customer experience. Preferred candidate profile Excellent communication skills in English. Qualification- Any Graduate/12th pass/10+3 Years Diploma Willingness to work in rotational shifts, including night shifts and weekends. Perks and benefits 5 days working with rotational week off. Competitive salary with performance-based incentives. Health insurance, Medi-claim Insurance, Personal Accident insurance, provident fund, Gratuity and other benefits. Free Cab facility for night shifts. Overtime and night shift allowances (subject to business requirements). Subsidized Meals Opportunity to work in a fast-paced, dynamic environment. Professional development and growth opportunities. Maternity Leaves/Paternity Leaves benefits Jaipur (Rajasthan) Role: Customer Service Representative (Chat/Email/Voice) Responsibilities: Assist international customers, resolve issues, and maintain strong customer relations. Qualifications: 12th pass and above, good communication skills, computer knowledge. Shifts: 24/7 availability Salary: 26,000 to 38,000 CTC Perks: 14 days hotel accommodation for outstation candidates, extra incentives. Reach out for more information; HR Dheeraj - 9638738800

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4.0 - 9.0 years

4 - 9 Lacs

Hyderabad

Work from Office

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BPO International Tech Support Voice process,1.5year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

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0.0 - 2.0 years

2 - 4 Lacs

Gurgaon/ Gurugram

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Gurgaon-based domestic bpo is hiring for a customer support profile any grad or undergrad with or without experience. can apply, salary upto - 25k in hand, 6 days a week working, excellent comms skills required contact isha - 7302579985

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0.0 - 2.0 years

2 - 4 Lacs

Gurgaon/ Gurugram

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Gurgaon-based domestic bpo is hiring for a customer support profile any grad or undergrad with or without experience. can apply, salary upto - 25k in hand, 6 days a week working, excellent comms skills required contact isha - 7302579985

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0.0 - 2.0 years

2 - 4 Lacs

Gurgaon/ Gurugram

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Gurgaon-based domestic bpo is hiring for a customer support profile any grad or undergrad with or without experience. can apply, salary upto - 25k in hand, 6 days a week working, excellent comms skills required contact isha - 7302579985

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0.0 - 2.0 years

2 - 4 Lacs

Gurgaon/ Gurugram

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Gurgaon-based domestic bpo is hiring for a customer support profile any grad or undergrad with or without experience. can apply, salary upto - 25k in hand, 6 days a week working, excellent comms skills required contact isha - 7302579985

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0.0 - 3.0 years

2 - 5 Lacs

Bengaluru

Remote

Naukri logo

Fresher Fresher, HR, Recruitment, Excel, Hiring, MBA, Marketing, BPO, Calling Recruitment Office Coordinator Operation Receptionist Recruitment Hiring IT Recruitment Joining Offer Letter Naukri Portal Sales Counselling HR Intern

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0.0 - 2.0 years

1 - 3 Lacs

Mohali, Chandigarh, Panchkula

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Hiring ! Inform customers about product & services Handle inbound & outbound calls Freshers and experienced both can apply.. Candidate should be flexible for rotational shifts Min Qualification should be 12th or graduation NOTE- Immediate joiners are required. Relevant candidates can contact @8264812719 for more details.

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0.0 - 2.0 years

3 - 4 Lacs

Noida, Gurugram, Delhi / NCR

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Job Description Inform customers about products & services Handle inbound & outbound calls Understand the customer's needs & solve queries. The Candidate should be flexible for rotational shifts Min. Qualification should be a graduation Relevant candidates can reach out @8264812719

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0.0 - 2.0 years

2 - 3 Lacs

Mohali, Chandigarh

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The candidate should have very excellent English communication skills. The candidate should be comfortable to work in rotational shifts. The candidate should be comfortable joining the services ASAP. The candidate must possess a minimum basic knowledge of computers. The candidate should possess good typing speed. Benefits:- Best career growth Optimal career opportunities Cab, Health insurance Interested candidates can contact us @8264812719 for more details.

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1.0 - 3.0 years

2 - 3 Lacs

Noida, Ghaziabad, Delhi / NCR

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Resolving customer queries over calls, chat call and pitch product/ services to the leads provided by company Help customers with their questions or issues Medical related queries Outbound / Inbound calls Call/whatsapp - HR Harshita +91 84450 22026 Required Candidate profile Excellent communication skills in English Any Grad Experienced B.Pharma/ M.Pharma/ D. Pharma grad Comfortable in Rotational shifts Immediate joiner Good convincing & negotiation skills Perks and benefits Unlimited Incentives Health Insurance

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0.0 - 2.0 years

3 - 6 Lacs

Chennai

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Answering phones and explaining the Online Programming courses and services offered by the company. Contacting existing customers as well as prospective customers using scripts Any Degree/ 8 hours work Time/ 6 days working/Rotational Off/work timing 10am-6pm. Ed-Tech sales and marketing will be an advantage.Great interpersonal skills. Exceptional oral and written communication skills.Strong organizational skills. Ability to work in a team or individually as and when required. Ability to manage and handle multiple tasks. Outstanding problem-solving skills. Exceptional attention to detail. Hard-working individual.

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3.0 - 5.0 years

7 - 11 Lacs

Bengaluru

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The Manager - Customer Experience is responsible for customer retention, on-time renewal, price increase and upselling / cross-selling and delivering outstanding customer experience. The incumbent shall report to the Assistant General Manager - Customer Care and must work as part of a multi-functional team. This involves collaboration with the internal team and external stakeholders. Job Responsibilities: Deliver Budgeted Profit Achieve budgeted customer retention, on-time renewal and price Increases for Residential customers Identifying Renewal Challenges for CCEs/CDEs/CSEs and guiding them with solutions toimprove customer renewal. Usage of Renewal Portal in Totality & Driving Advance Renewal ProcessDeliver Budgeted Revenue Growth Branch CCE Generate referral leads from existing customers Revenue generation through referral leads and lost customers as per the target set Deliver outstanding customer care by delivering outstanding customer experience Work with branches to implement a complaint management process Build Teamwork and Engagement Embed new colleague model Ensure Customer Care colleague retention as per the target set As a part of the Talent process rollout, Identify the Top potential resources, Coach and Develop them Work on a Career path working closely with the region Introduce U+ training to CCE to enhance their Pest knowledge Key Result Areas: Deliver Budgeted Profit through Price Increase Achieve Residential on time Renewal to 55% and Commercial Renewals to 80% Lead/Enquiry conversion Upselling revenue Customer retention Competencies (Skills essential to the role): Coach & Develop As a part of the Talent process rollout, identify the successors and work with them to get to the next level. Create high-level transparency and visibility with clear timelines Deliver Results The current challenge is on the discipline in the renewal process in many branches. Would set up the process discipline working closely with the branches which would support in the improvement of renewals. Leadership Implementing Customer Care structure and making the team accountable, working with the branches to enhance the Ontime renewals and also achieve the desired Price increase by which the required support of Revenue growth is achieved. Managing Self Manages self to remain calm, focused and optimistic. Invests time in self-development. Shows resilience in tough situations Work with Others Work with the regional managers and support functions to ensure that we have a clear understanding of the renewal process which supports business in Customer retention improved profitability and set the systems and process to support the enhancement of renewal performance across all the branches. Educational Qualification / Other Requirement: Minimum Graduate (MBA/Related Post Graduation will have an added advantage) Min experience of 3-5 years in related field Good Knowledge of Excel / Analytical skills Role Type / Key working relationships: Individual Contributor Internal team External stakeholder

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0.0 - 5.0 years

2 - 4 Lacs

Kharagpur, Kolkata, Durgapur

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Salary : upto 3.5 L.P.A Job Location : Kolkata Good communication skills with fluent English Rotational shift & week off 6 day working Call us : 6265868084/ 6357157165 Required Candidate profile Immediate joiner Excellent communication skill Freshers also eligible Should be ok with night shift and rotational shift Interview mode: Virtual BPO industry is first priority

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4.0 - 9.0 years

4 - 8 Lacs

Mumbai, Thane, Mumbai (All Areas)

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4 years in BPO International Customer Voice process,1 year as a Team Leader on the paper * Rotational Shifts *Manage team of 7-14 *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

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1.0 - 5.0 years

2 - 5 Lacs

Bengaluru

Work from Office

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Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice / Non Voice / Blended/ Chat Process Please Call HR Sara On 6360065554 / 9964080000 Manyata Tech Park International Voice Process /Non Voice/ Banking Process Whitefield International Voice Process, International Non Voice Process, Chat Support, International Tech Support & International Semi Voice Process Maratha Halli International Voice Process & Social Media Process Electronic City International Voice Process & International Non Voice Process Bellandur - International Voice Process Salary 2.5 LPA to 6 LPA+ incentives For More Details Please Call HR Sara On 6360065554 / 9964080000 Walkin Interview Venue: 92, 2nd Floor, Mosque Road, Frazer Town, Bengaluru 560005 Above More Super Market & Diagonally opposite KFC ****PLEASE DO REFER YOUR FRIENDS****

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0.0 - 5.0 years

2 - 5 Lacs

Bengaluru

Work from Office

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Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice, Domestic Voice, International Semi Voice & Social Media Escalation. Please Call Adeeba On 7975182651 / 9964080000 Job Discription Company- First Source 1. Process- Sky Suv (Upselling- Voice Process) Unlimited Of Incentives 2. Process- Sky TV (Customer Support- Voice Process) Qualification- 10, Puc, Any Graduate 3. Process- SKY Q (Semi Technical- Voice Process) Qualification- 10, Puc, Any Graduate Fresher/ Experience Location- Brookfield Fresher Salary-21 to 23TK (23CTC) Experience Salary-28 to 35TK (35CTC) Shifts: 5 days working, 2 days rotational off & rotational shift Please Call Adeeba On 7975182651 / 9964080000

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0.0 - 3.0 years

0 - 3 Lacs

Noida, Uttar Pradesh, India

On-site

Foundit logo

Answering queries and concerns about a company's products or services Resolving issues and handling customer complaints Call and pitch customers our products and services Inbound/ Outbound calls Required Candidate profile Excellent communication skills in English Grad/UG Rotational shifts Good convincing and negotiation skill Immediate Joiner Must be available in Delhi/NCR

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0.0 - 5.0 years

0 - 2 Lacs

New Delhi, Gurugram, Delhi / NCR

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Work from home is offered *Candidates should have good communication skills verbal & written *Should be able to conversate *Salary upto 20k CTC(16k in hand) *Rotational shifts *1 week off *Any Undergraduate/Graduate can apply Barkha @ 8851644223 Required Candidate profile Laptop Config. *WIFI connection *8GB RAM *I5 Processor *Windows 10 *Freshers & experienced both can apply *Post graduates can apply too Immediate joiner shall apply. English speaking is must

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0.0 - 3.0 years

0 - 3 Lacs

Mohali, Punjab, India

On-site

Foundit logo

International voice process Resolve client queries & assess their needs to achieve satisfaction Build sustainable relationships and trust with customer Provide accurate, valid and complete information Required Candidate profile Excellent English Communication UG/Grad/PG Fresher/Exp. Rotational Shifts ( 24*7) Work from office Immediate joiners only5.5 days working Incentives

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Exploring CCE Jobs in India

Customer Care Executives (CCE) play a crucial role in ensuring customer satisfaction and retention for businesses in India. The CCE job market in India is constantly growing, with a high demand for professionals who can effectively communicate with customers and resolve their queries in a timely manner.

Top Hiring Locations in India

  1. Delhi
  2. Mumbai
  3. Bangalore
  4. Hyderabad
  5. Chennai

Average Salary Range

The average salary range for CCE professionals in India varies from INR 2.5 lakhs per annum for entry-level positions to INR 6 lakhs per annum for experienced professionals.

Career Path

In the CCE field, a typical career path may include roles such as Customer Support Executive, Senior Customer Care Executive, Team Leader, and Customer Service Manager.

Related Skills

In addition to excellent communication and problem-solving skills, CCE professionals may benefit from having skills such as conflict resolution, active listening, and proficiency in CRM software.

Interview Questions

  • What motivates you to work as a CCE? (basic)
  • How do you handle irate customers? Provide an example. (medium)
  • Can you explain the importance of empathy in customer service? (basic)
  • How do you prioritize your tasks when dealing with multiple customer queries? (medium)
  • Describe a time when you successfully upsold a product or service to a customer. (medium)
  • How do you handle a situation where you don't know the answer to a customer's question? (basic)
  • What strategies would you use to de-escalate a tense customer interaction? (medium)
  • How do you ensure that you are providing accurate information to customers? (basic)
  • Have you ever dealt with a difficult customer? How did you handle it? (medium)
  • How do you stay updated on product knowledge to better assist customers? (basic)
  • Describe a time when you went above and beyond to help a customer. (medium)
  • How do you handle stress and pressure in a fast-paced customer service environment? (medium)
  • What metrics do you think are important to measure the success of a customer service team? (medium)
  • How do you handle repetitive tasks in your role as a CCE? (basic)
  • Can you explain the concept of First Call Resolution (FCR) and its importance in customer service? (basic)
  • How do you ensure confidentiality when handling sensitive customer information? (basic)
  • Describe a time when you had to collaborate with a team member to solve a customer issue. (medium)
  • What do you think are the key qualities of a successful CCE? (basic)
  • How do you handle a situation where a customer is dissatisfied with the service provided? (medium)
  • How do you handle feedback from customers, whether positive or negative? (basic)
  • Have you ever implemented a process improvement in your previous role? If so, describe the outcome. (medium)
  • How do you adapt your communication style when dealing with different types of customers? (medium)
  • Can you provide an example of a time when you exceeded a customer's expectations? (medium)
  • How do you prioritize customer satisfaction while also meeting business goals? (medium)
  • How do you stay organized and manage your time effectively in a customer service role? (basic)

Closing Remark

As you prepare for interviews in the CCE field, remember to showcase your excellent communication skills, problem-solving abilities, and customer-centric approach. With the right preparation and confidence, you can excel in your job search and secure a rewarding career in customer care in India. Good luck!

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