8.0 - 12.0 years

0 Lacs

maharashtra

On-site

As a Support Engineer at Ericsson, you will be responsible for providing solutions to customer-reported problems in adherence to established processes and Service Level Agreements. Your role will involve utilizing your product/domain knowledge, familiarity with customer networks, and understanding of technology evolution to address customer concerns effectively. You will also be involved in handling additional services like Pre-emptive and Software Update management. Your day-to-day tasks will include handling and resolving customer issues, providing dedicated support, meeting customer expectations, managing Software Update Management, collaborating with internal stakeholders from a technica...

Posted 1 month ago

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Support Engineer Cradlepoint

0.0 - 3.0 years

10 - 14 Lacs

Chennai, Tamil Nadu, India

Remote

What you will do: Lead investigations and drive the resolution of customer issues throughout the CS portfolio. Actively participate in on-site activities, particularly when remote access is insufficient. Contribute to the resolution of emergencies through fault isolation and restoration of customer networks and solutions. Support problem management in identifying and categorizing significant operational or business impacting problems. Handle administrative, operational, and technical issues relating to the customers contracts and installed base. Participate in Security Reviews as the primary contact for customers and subject matter expert in security matters. The skills you bring: Candidate ...

Posted 2 months ago

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