8.0 - 13.0 years

25 - 40 Lacs

pune, bengaluru, delhi / ncr

Work from Office

CCaaS PM and BA Hands-on experience capturing business requirements for contact center migrations (Amazon Connect, Genesys, NICE, Five9). Knowledge of contact center operations, KPIs, SLAs, and compliance needs in insurance. Familiar with IVR/IVA and core telephony including WFM, KM, Quality, Reporting analytics, Agent Assist AI enablement. Document user stories, and acceptance criteria while collaborating with onshore counterpart(s). General understanding of CTI integrations; ability to document integration use cases, requirements. Support test planning, test case design, test execution along with business stakeholders. Proven experience in project management. Strong leadership and team man...

Posted 6 days ago

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Five9 Contact Center Developer (SME Role) (UK shift) Software Company

7.0 - 12.0 years

5 - 15 Lacs

Noida

Remote

we are hiring for Five9 Contact Center Developer Hands-on experience in Five 9 cloud architecture landing zones, micro-services architecture and applicability on re-engineering cloud contact center platforms. Required Candidate profile Must have experience in Five 9 cloud architecture landing zones, micro-services architecture and applicability on re-engineering cloud contact center platforms.

Posted 3 months ago

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