CCAI Bot Developer

As a member of the Bot Development team, you will be responsible for implementing a new bot solution across various cloud platforms. Your main focus will be on developing a bot using Google Cloud Platform technologies, with an emphasis on integrating the LLM (playbook) feature in Dialogflow CX, alongside standard Dialogflow CX functionalities. Key Responsibilities: - Design, develop, and deploy chatbots and voice bots using leading Conversational AI platforms like Microsoft Bot Framework, Google CCAI, and Dialogflow CX. - Craft clean, efficient, and maintainable code following industry best practices. - Develop custom components and tools to enhance the functionality and performance of the chatbot ecosystem. - Collaborate with developers, designers, and stakeholders to meet project requirements and user expectations. - Implement natural language processing (NLP), LLM, and machine learning (ML) techniques for intelligent user interactions. - Integrate chatbot systems seamlessly with backend systems, databases, and APIs for smooth data exchange. - Resolve technical issues through analysis and debugging for continuous improvement. - Stay updated with the latest trends in chatbot development. Qualifications: - 4+ years of experience with the Google Cloud Contact Center AI Bot framework. - Proficiency in NLP, NLU, ML, and Conversational AI. - Extensive experience with the LLM feature in Dialogflow CX and traditional Dialogflow CX functionalities. - Solid understanding of Google as a Software-as-a-Service platform. - Experience with Azure Composer Bots. - Strong troubleshooting skills in complex environments. - Familiarity with SQL and relational databases. - Experience integrating web services into applications. - Proficiency in Agile and Scrum methodologies. - Bachelor's degree in a technology-related field or equivalent experience. Nice to have: - Experience with JavaScript, Python, or Node.js programming languages. - Familiarity with automated testing practices.,