7 Ccaas Platforms Jobs

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises a...

Cyara is the world's leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale. Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara's team, you'll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Interested to find out m...

Role Overview: As a member of the data and analytics engineering team at PwC, your focus will be on leveraging advanced technologies and techniques to design and develop robust data solutions for clients. You will play a crucial role in transforming raw data into actionable insights, enabling informed decision-making and driving business growth. Specifically, if you are in artificial intelligence and machine learning, your work will involve developing and implementing advanced AI and ML solutions to drive innovation and enhance business processes. Your responsibilities will include designing and optimizing algorithms, models, and systems to enable intelligent decision-making and automation. ...

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description Sprinklr Platform Architect (TPA) serves as technical lead driving the design, deployment, an...

At PwC, our team in data and analytics engineering focuses on utilizing advanced technologies and techniques to create robust data solutions for clients. You will be instrumental in converting raw data into actionable insights, empowering informed decision-making, and fostering business growth. If you specialize in artificial intelligence and machine learning, your primary responsibility will be developing and implementing cutting-edge AI and ML solutions to drive innovation and optimize business processes. Your tasks will include designing and refining algorithms, models, and systems to facilitate intelligent decision-making and automation. Candidates with over 15 years of hands-on experien...

As an Analyst in Customer Experience Management, you will be responsible for collaborating with clients to design and implement strategic customer service initiatives. Your role will involve integrating GenAI capabilities into contact center and self-service solutions, delivering intelligent automation and personalized customer interactions. You will also manage stakeholder expectations, resolve project issues, and implement orchestration platforms for contact center solutions. To excel in this role, you should possess skills in Customer Experience Management, knowledge of CCaaS platforms and Nice CXone, experience with Conversational AI, NLU, NLP, and multichannel applications (SMS, Email, ...

As a data and analytics engineering professional at PwC, your primary focus will be on leveraging advanced technologies and techniques to design and develop robust data solutions for our clients. You will play a crucial role in transforming raw data into actionable insights, enabling informed decision-making and ultimately driving business growth. In the realm of artificial intelligence and machine learning, your responsibilities will involve developing and implementing advanced AI and ML solutions to foster innovation and enhance business processes. Your work will encompass designing and optimizing algorithms, models, and systems to facilitate intelligent decision-making and automation. Can...