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JOBWORLD INDIA PRIVATE LIMITED logo
Contact Center Manager JOBWORLD INDIA PRIVATE LIMITED

10.0 - 14.0 years

0 Lacs

pune, maharashtra

On-site

As a highly skilled and motivated CCaaS Manager, you will be joining the Contact Centre Digital Technology team to lead the solution design, architecture, and implementation of end-to-end CCaaS solutions within the contact center operations. Your primary responsibility will be to ensure seamless integration and optimization of processes to enhance customer experience and operational efficiency. Your key responsibilities will include: - Creation and understanding of tech solution design, solution architecture, hardware and software requirements, functional requirements, and managing the tech project cycle including UAT and Go-live phase. - Collaborating closely with technology, products, subj...

Posted 5 days ago

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