58 Ccaas Jobs - Page 3

Role & responsibilities Hands-on configuration to help customers achieve positive business outcomes using the Sprinklr platform. Work directly with customers around full functionality of Sprinklr CCaaS Omnichannel , Social Media and Contact Center Intelligence & Automation Platform Proactively identify, document, and deliver in-platform solutions and optimizations aligned with customer use cases to maximize value realization of the Sprinklr platform. 3 - 5 years experience in managed services, professional services, implementation, or technology consulting within the CCaaS industry 3 - 5 years Experience in Enterprise Software consulting and/or technical configuration.

Role: Product Manager-CCaas Department: Product and Marketing Job description: The role will be responsible to build the product strategy and roadmap in line with the market needs and company's vision. The incumbent will manage the product vertical throughout its lifecycle from concept to development and scale; as well as develop and launch new product variants in the domain in line with evolving market trends. Roles and Responsibilities: Translate business strategy into product strategy. Own the product roadmap and execute the product strategy. Own the business case and performance metrics of the domain. Identify market opportunities with research and competitive analysis and integrate it i...

Who we are? Founded in 2015, SmartPing is a specialized Enterprise & Tele Communications service provider that connects businesses with their consumers over telecom and internet channels. ONE-STOP-SHOP for integrated communication backed up by innovative and intelligent technical platforms for SMEs, MNCs, large enterprises & Government entities Job description We are seeking a dynamic Channel Sales Manager to drive growth and expand our market presence in CCaaS/Voice solutions. The ideal candidate will be responsible for developing and managing channel partnerships, fostering relationships with System integrators , Technology companies, and Channel partners to achieve sales targets in the de...

Job Title: Senior Dynamics 365 Functional & QA Lead Job Summary: Under the dual hats of D365 CE Functional consultant & QA consultant one will be responsible for bridging the gap between business requirements and the technical implementation of customer projects along with executing QA activities with flexibility to switch between roles within a project or across projects. This role requires one to be proficient in one of the 3 modules of CRM Customer Service, Sales and Marketing. Tasks include functional analysis, solution design, configuration, and quality assurance activities and play a key role in timely delivery and quality deliverables. The person should be eager to learn and deliver i...

Company Summary Trek Bicycle is a global leader in the design and manufacture of bicycles and related products. We believe bicycles offer simple solutions to some of the worlds most complex problems. Were committed to breaking down the barriers that prevent people from using bicycles more oftenfor transportation, recreation, and inspiration. Our mission is simple: create products we love and take care of our customers. We value fresh ideas from anywhere, positive energy, making tough calls when needed, and turning ideas into action quickly. We’re a team that believes in doing great work—and enjoying the ride. Position Summary Trek Bicycle is seeking an innovative and accomplished Business An...

Hiring a Telephony & CCaaS Integration Engineer to lead on-prem integrations with Genesys, RingCentral & Ozonetel. Must have SIP/VoIP, APIs, SBCs & Asterisk/FreeSWITCH expertise. Work with AI & backend teams to deliver end-to-end voice solutions.

Job Title: Prompt Engineer Parloa Platform Location: Pune, India (Hybrid) Employment Type: Full-Time About Knowledgeforce IT Services India Pvt. Ltd. Knowledgeforce IT Services India Pvt. Ltd. is the India Development Center (IDC) of Kforce Inc., a leading staffing and solutions provider headquartered in the US. We deliver high-quality technology and business solutions for our global clients, leveraging innovation, talent, and cutting-edge tools to solve complex challenges. Role Overview We are standing up next-generation conversational AI experiences on Parloa while we gradually transition from Google Dialogflow (voice remains on Dialogflow through next spring). As a Senior Parloa Prompt En...

Role & responsibilities Design, develop, and maintain software solutions, primarily using Node.js, Nest.js, and React.js. Leverage AI tools and services to enhance and optimize solutions when applicable. Mentor development teams to uphold high standards of code quality. Work with team leaders, product managers, and developers from the discovery phase to solution delivery. Translate business requirements into clear technical requirements. Write clean, maintainable, and efficient code. Develop and maintain unit tests to ensure reliability. Participate in code reviews and promote team knowledge-sharing. Create and maintain thorough technical documentation. Proactively identify areas for improve...