59 Ccaas Jobs - Page 2

Role Responsibilities: Collaborate with stakeholders to gather and document business requirements for CCaaS solutions. Analyze and optimize contact center workflows for automation and efficiency. Create UAT test cases, assist in deployment, and ensure successful implementation. Work cross-functionally to align technical design with business objectives. Key Deliverables: Detailed business requirement documents and use cases. Optimized contact center process maps and workflow diagrams. UAT test plans and validation reports. Actionable insights and recommendations based on CCaaS trends.

Role Responsibilities: Collaborate with stakeholders to gather and document business requirements for CCaaS solutions. Analyze and optimize contact center workflows for automation and efficiency. Create UAT test cases, assist in deployment, and ensure successful implementation. Work cross-functionally to align technical design with business objectives. Key Deliverables: Detailed business requirement documents and use cases. Optimized contact center process maps and workflow diagrams. UAT test plans and validation reports. Actionable insights and recommendations based on CCaaS trends.

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role We are seeking a skilled and customer-focused Sprinklr Platform Consultant to join our team. The ideal candidate will have hands-on experience in configuring and optimizing the Sprinklr platform to drive positive business outcomes for enterprise clients. This role involves working dir...

Tata Communications is a leading global digital infrastructure provider, enabling enterprises to thrive in a hyperconnected world. As a trusted partner in digital transformation, the company delivers solutions in network, cloud, security, mobility, IoT, and collaboration to businesses worldwide. Global Reach: Serving over 7,000 customers globally, including 300 of the Fortune 500 companies. Network Leadership: Our global network carries 24% of the worlds internet routes, with over 7,600 petabytes of internet traffic traveling across it each month. Industry Recognition: Named a Leader for the tenth consecutive year in the 2023 Gartner Magic Quadrant for Network Services (Global). Great Place ...

Technical Lead Experience: 8–10 Years Duration: 6 Months Location: Pune Node.js Nest.js React.js TypeScript Redis & Event-Driven Architectures PostgreSQL Docker & Kubernetes Hands-on with CRM Platform CCaaS / VoIP Solutions

About us Exotel is a leading full-stack customer engagement platform and business-focused virtual telecom operator. Exotel has also recently received a virtual telecom operator license to offer cost-effective end-to-end VoIP telephony services, making the company a 100% compliant cloud calling operator. Exotel was founded in 2011 and has an impressive cloud-based product suite that drives 70 million conversations daily for more than 6000 businesses in India, Southeast Asia, the Middle East, and Africa. Today, Exotel&aposs omnichannel contact centre, communication API suite, and conversational AI platform help some of the fastest-growing businesses in emerging countries manage customer engage...

Technical Skills (candidate should have at least any 1 experience from below) 2+ Years of experience deploying Voice and Non Voice Contact center applications like Gensys Engage, Amazon Connect, Cisco Webex Contact Center, Ring Central etc. Good Knowledge of Voice protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing Should have knowledge in CTI or Voice recording products Experience on VOIP, Dialer, ACD , IVR, SBC Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP. Knowledge of UCaaS, CPaaS platform, cloud, Contact center, Integrations like MS teams, and analysis tools like Wireshark, etc. Familiar with Salesforce S...

As a dynamic Presales Specialist, your primary focus will be on solving real customer problems rather than solely selling technology. Your passion for CPaaS, CCaaS, and digital innovation, coupled with the ability to think alongside customers, will make you an ideal candidate for this role. Having experience in BFSI and Telecom sectors would be an added advantage. Your responsibilities will include Solution Design & Client Engagement, where you will listen to customer needs, analyze requirements, and design tech solutions to drive customer success. You will also be involved in Technical Strategy & Product Delivery, building prototypes, tracking projects, and ensuring seamless integrations. C...

Must have skills: Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills: Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Roles and Responsibilities: Functional Experience : Ability to analyze and suggest recommendations around contact center's functions, products & technology solutions covering AI & Gen AI solutions Industry Experience : Knowledge & Experience in any of indust...

As a skilled Product Specialist with domain expertise in CCaaS, SaaS, GPS tracking systems, cybersecurity, NOC monitoring, hardware infrastructure, and cloud services, your main responsibility will be to facilitate seamless product delivery and ensure customer satisfaction by bridging product, sales, and technical teams. Your key responsibilities will include serving as a subject matter expert for assigned product lines, providing product insights, demos, and client consultations to support sales teams, collaborating with engineering on product development and enhancements, assisting in client onboarding, training, and technical enablement, as well as monitoring product performance and custo...

As a Pre Sales/Solutioning/Conversational AI/Digital transformation Consultant with over 12 years of experience, your role will involve developing a deep understanding of Conversational AI, Smart Agent Assist, CCaaS, and their technical capabilities. You will need to stay current with industry trends, emerging technologies, and competitor offerings. Your responsibilities will include engaging with prospective clients to understand their technical requirements and business challenges. By conducting needs assessments, you will provide tailored technical solutions to address their specific needs and use cases. You will be expected to deliver compelling product demonstrations that showcase the f...

As a Software Engineer CCaaS at Observe.AI, you will play a vital role in designing, implementing, and deploying scalable integrations between Observe.AI and various third-party Contact Center-as-a-Service (CCaaS) platforms. Your responsibilities will include evaluating the feasibility of integrations, creating detailed technical specifications, building prototypes, writing clean and scalable code, troubleshooting technical issues, and collaborating with customer teams to ensure successful integrations. Key Responsibilities: - Lead feasibility and architecture design by analyzing customer CCaaS platform capabilities and identifying optimal integration mechanisms. - Author technical specifica...

You will be working as a Pre-sales Specialist at startelelogic, a company dedicated to innovation in AI-driven technology and digital transformation. Your role will involve bridging technical and business needs by translating client requirements into impactful solution demos, RFPs, and strategic proposals to drive sales success. Your responsibilities will include collaborating with Sales Teams to gather client requirements, proposing tailored technical solutions, delivering product demos and proof of concepts to showcase solution capabilities, preparing detailed technical documentation and solution architecture for RFPs/RFIs, acting as the primary technical advisor during pre-sales discussio...

At 3CLogic, we strongly believe in the value of our team members and understand that success is achieved through teamwork. As a fast-growing SaaS startup based in Rockville, Maryland, we have a diverse team working both locally and remotely. We prioritize talent and potential over geographical location, creating a hybrid remote and in-person culture that fosters personal and professional growth. We invite you to consider joining our vibrant team at 3CLogic, where every day is filled with exciting opportunities and colorful challenges. Our dynamic environment thrives on innovation and creativity, encouraging all team members to bring their unique perspectives and ideas to the table. We are a ...

The VRS Application Consultant at NiCE utilizes their domain expertise in Workforce Engagement Management (WFM and Quality & Analytics), CCaaS ACD/IVR, and the Digital/AI Domain. Working alongside VRS Business Consultants, your role involves assisting NiCE customers in driving value realization and increased system adoption. You will provide design guidance and application expertise to facilitate successful transformation and rollouts, ensuring that customers fully optimize their technology usage and maximize the potential of NiCE solutions. Building long-term strategic relationships with customers and becoming a trusted advisor are crucial for success in this role. The VRS consulting team f...

Salesforce is offering immediate opportunities for software developers who are passionate about creating impactful code that benefits users, the company, and the industry. Join a team of talented engineers to develop innovative features that customers will love, while ensuring the stability and scalability of our CRM platform. The software engineer role at Salesforce involves architecture, design, implementation, and testing to deliver high-quality products. You will have the chance to engage in code review, mentor junior engineers, and provide technical guidance to the team, depending on your seniority level. We prioritize writing maintainable code that enhances product stability and effici...

Job Description Position Title Technical Architect NICE GCA C4 Practice Location NICE Hyderabad Position Purpose As the Technical Architect, you will be responsible for architecting, designing and solutioning NICE platform solutions as well as leading a team of NICE consultants to deliver innovative solutions for our customers. You will need to liaison onsite delivery teams like project managers, onshore team membbers, and at times sales team members and client. You will also drive the innovation and growth of the NICE practice, by identifying new opportunities, developing new capabilities, and ensuring stakeholder satisfaction. Job Responsibility 1. Experience of architecting, designing NIC...

As a Contact Centre Data and AI Architect, you will be responsible for leveraging your deep knowledge of Genesys (including InfoMart, UCS, GAAP, SpeechMiner, WFM, and Routing) and Five9 data ecosystem. Your expertise will be crucial in supporting the migration of contact centers to CCaaS and developing data solutions around this migration. Your role will involve defining a data strategy to migrate historical and real-time data to the cloud while ensuring minimal disruption to downstream systems. You will need to understand data models for Genesys (InfoMart, SpeechMiner) and create mappings to cloud equivalents. Collaboration with data architects will be essential to ensure reporting continui...

Seeking a CCaaS Business Analyst to bridge client needs with tech solutions, gather requirements, build call flows, support UAT, and deliver CX using platforms like NICE CXone, Genesys, or Five9. 5+ yrs BA & 4+ yrs CCaaS experience required.

Scope: Solution / Technology Architecture with Hands on experience. Candidate should be strong in Design and implement scalable, secure, and efficient solutions to meet business requirements Develop strategic recommendation to drive business growth and improvement Participation in stakeholder interviews and documentation of business and technical requirements Develop and maintain technical roadmaps and architectural standards Collaborate with cross functional teams to identify and prioritize technical requirements Good knowledge in Cloud technologies, AI/ML. Participate in vendor evaluations and selection process for CCaaS and AI solutions Quick and vivid learner, understand and learn Amex e...

Job Summary: As a Senior Dynamics 365 & Power Platform Developer, you will be a key contributor in building and deploying enterprise-grade applications and integrations. You will leverage your deep technical expertise across the Microsoft ecosystem to translate business requirements into functional and high-performing solutions. Additionally, you will contribute to the planning, tracking, and coordination of development tasks within small project teams, ensuring timely and quality delivery. This role requires strong problem-solving abilities, excellent coding skills, and the capacity to work independently and collaboratively within a team. Responsibilities: Design, develop, and customize Dyn...

The role involves developing presales strategies for CPaaS - Voice, driving business growth, and meeting revenue targets. It focuses on crafting tailored techno-commercial solutions to address enterprise customer needs and deliver tangible business

Channels PM with strong experience in Contact centre automation and Digital transformation (Prefer AI/ML automation skills) Lead PM with strong experience in Channels and Contact centre automation. Has strong and in-depth understanding of Program Governance & Benefits quantification and assurance PMO resource with very strong background in Project Governance and overall Portfolio Reporting. Prefer prior experience in Channels or contact centre space

Own the product roadmap for Inbound CCaaS capabilities including IVR, routing, call handling, and integrations. Define and prioritize product features based on customer needs, business impact, and technical feasibility. Collaborate with Design, Engineering, QA, and other PMs to deliver high-quality features on time. Partner with cross-functional teams (sales, marketing, solutions consulting, and customer success) to ensure product success in the market. Conduct market research, competitor analysis, and customer interviews to inform strategy. Drive adoption and measure success through usage data and customer feedback. Required Skills Experience 3+ years of product management experience in a S...

1. Solution design and implementation 2.Enterprise architecture 3. Implementation of Best Practices and Templates 4.Delivery Operating Model Governance 5.Thought leadership and customer advocacy: