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Pylon Management Consulting logo
Leadership Role - CX transformation ( CCAAS + Convo AI ) Pylon Management Consulting

15.0 - 22.0 years

60 - 75 Lacs

hyderabad, bengaluru, mumbai (all areas)

Hybrid

Must Have: Scaled delivery leadership in global onshore offshore setup, working with cross functional teams and talent, and delivery automation . Familiarity with the CCaaS domain, contact center operations, customer experience metrics, and industry-specific challenges Understanding of conversational (chats, emails and calls) data to train Conversational AI systems In-depth knowledge of CCaaS platforms like NiceCX, Genesys, Cisco etc., including their architecture, functionalities, and integration capabilities Familiarity with contact center metrics, such as average handle time (AHT), first call resolution (FCR), and customer satisfaction (CSAT) Familiarity with sentiment analysis, topic mod...

Posted 1 week ago

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