CCA Executive

**Role Overview:** Latinem Private Limited is looking for a Contact Center Agent to join their team in Hyderabad. As a Contact Center Agent, you will play a crucial role as the first point of contact for customers. Your responsibilities will include managing incoming calls, responding to emails, troubleshooting customer concerns, updating customer records, and collaborating with team members to enhance service quality. Effective communication with customers is key to providing a seamless experience and ensuring customer satisfaction. **Key Responsibilities:** - Manage incoming calls and respond to customer inquiries promptly - Resolve customer issues efficiently to ensure customer satisfaction - Update and maintain accurate customer records - Collaborate with team members to improve service quality - Handle customer queries with professionalism and accuracy **Qualifications Required:** - Minimum 2+ years of experience in international voice process - Strong verbal communication skills - Ability to handle customer queries with professionalism and accuracy - Willingness to work in rotational shifts if applicable (Note: No additional details of the company were provided in the job description),