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Genesys IVR Cyara Automation Manvision Technologies

5.0 - 8.0 years

1 - 5 Lacs

bengaluru

Work from Office

Required Skills: Good knowledge of Contact Center Domain preferably 4+ years. Good knowledge of IVR routing flows using Genesys, Genesys Cloud CX Good knowledge of Agent routing flows using Genesys, Genesys Cloud CX Good knowledge of Cyara Automation tool Hands-on knowledge on automating IVR flows using Cyara Automation tool. Good knowledge of SQL queries Good knowledge of Genesys cloud, Genesys reports and dashboards Good functional understanding and testing knowledge of Salesforce Agent desktop Good communication skills. Good knowledge of Database Testing.

Posted 4 hours ago

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