About the job: Key Responsibilities: 1. Monitor sites remotely, such as bank branches, ATMs, and retail outlets. 2. Address issues by processing trouble tickets generated by the monitoring system. 3. Maintain clear communication with clients to ensure the timely resolution of issues. 4. Track and follow up on tickets to ensure prompt and effective solutions. 5. Collaborate with internal teams to provide support and maintain customer satisfaction. Who can apply: Only those candidates can apply who: are from Bangalore only Salary: ₹ 2,05,200 - 2,28,000 /year Experience: 0 year(s) Deadline: 2025-06-13 23:59:59 Skills required: English Proficiency (Spoken) and Effective Communication Other Requirements: 1. Must be willing to work from the Jayanagar office. 2. Comfortable working in night shifts and rotational shifts. 3. Excellent communication skills in English, Hindi, and the local language. 4. Ability to make quick, correct decisions. 5. Inquisitive mindset with an assertive problem-solving approach. 6. MUST BE A FRESHER. About Company: Cattleya, founded in 2013 and based in Bangalore, is a pioneering IoT product company. Flagship proprietary products include an IoT hardware platform - NISAEYE and an IoT Cloud-based software gateway platform - nMonit. These interconnect and manage information from all assets and equipment at geographically distributed sites or large infrastructure.