JOB SUMMARY The CATT Operations Associate assists in maintaining organizational structure, provides contract management support, and performs routine financial support. The ideal candidate needs to be responsive to the needs of the CATT organization in terms of coordination with HR and Talent Acquisition teams to attract and retain talent, and to ensure prompt review and approval of invoices to ensure proper contracts are defined for timely payments. ESSENTIAL DUTIES HR/Talent Acquisition- related duties: Coordinates with CATT Ops Sr. Associate, CATT Ops Manager, Talent Acquisition, and the External Workforce team for FTE hiring and Contractor onboarding activities (ensures interviews are scheduled and interviewer's provide feedback on candidate). Assists in scheduling and coordinating interviews with hiring managers, external workforce team, human resources, talent acquisition, and onboarding team members through various channels, including email, phone, chat, and ServiceNow tickets to ensure a seamless onboarding / offboarding process for new team members. Keeps detailed records of interactions for onboarding/offboarding team members, includes working with IT to resolve access issues and updating the CATT Org list in SharePoint. Contract Management / AP / Finance-related duties: Coordinates with USI and US-based Contract Management team to ensure newly executed contracts are sent to AP for upload into Workday; validates the metadata entered in Workday is accurate and maintains the Vendor Master List. Conducts research in the financial system to ensure Tax LOB invoices are properly coded and cross-referenced to the correct contract. Assists with financial report tracking and chargeback models. Other-related duties: Coordinating with Process Product Operations team: Coordinates deactivation of applications that are sunset from CMDB (including informing the Business/Technical Owners to APPROVE the SNOW requests to retire the system). Assists with 3rd party products getting onboarded to SAMpro with the IT Vendor Management team. Gaining knowledge of Tax/CATT Operations teams: Learning financials Learning personnel Identifying opportunities to improve; communicating with teammates and management, as necessary. EDUCATION / CERTIFICATION REQUIREMENTS Bachelor's Degree (preference given to Business or Technology major) JOB REQUIREMENTS 1-3 years of previous experience in an operation, support, or admin role, preferably within a CPA firm. Working knowledge of metrics, processes, systems, and running a world-wide organization within the enterprise environment supporting large scale IT shops. Must be capable of dealing confidently and professionally at executive level and with customers. Prior public accounting experience with mid to large size firm(s) or other professional services experience (preferred). Prior experience working within a national tax role in tax software, processes, or both (preferred). SUCCESSFUL CHARACTERISTICS / SKILLS Problem-solving experience to assess, analyze, troubleshoot, and resolve issues. Analytical skills, attention to detail, and ability to identify trends and patterns, which are the basis for improving operational performance over time. Passion for technology and providing exceptional experiences both internally for our employees and externally for clients and prospects. Bias to action, and ability to succeed in ambiguity.
