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3.0 - 5.0 years
3 - 6 Lacs
Bengaluru
Work from Office
About VSM Software VSM Software (P) Ltd is an ISO certified company catering to the global needs of Pharma and Banking industries. In both these verticals, we offer solutions and services in specific areas. VSM has Strong founding team based in India and the US A great leadership team who come with high levels of educational qualifications and relevant industry experience Skilled and trained IT and Subject Matter professionals We have a local presence in 5 countries and are further expanding our delivery reach. About the team The Application Support L2 team provides advanced technical support for business applications. They handle escalated issues from the L1 support team, troubleshoot complex problems, and ensure the stability and performance of applications. Responsibilities include investigating and resolving software bugs, performing system configurations, and collaborating with development teams for fixes or updates. The L2 team also monitors system performance, assists with user training, and provides detailed incident reports. Their goal is to maintain smooth operation, minimize downtime, and enhance the user experience by addressing technical issues efficiently. Responsibilities Handle escalated issues from the L1 team, troubleshoot complex application problems, and resolve issues pertaining to CBS application Log, track, and resolve incidents within defined SLAs (Service Level Agreements), ensuring minimal disruption to business operations Continuously monitor application performance and availability, proactively addressing issues to prevent downtime Work closely with developers to identify, diagnose, and fix application issues, including implementing patches and updates Perform application configurations, fine-tuning, and adjustments to enhance performance and scalability Assist end-users with application issues, provide guidance on best practices, and deliver training where necessary
Posted 2 weeks ago
0.0 - 3.0 years
1 - 5 Lacs
Bengaluru
Work from Office
About VSM Software VSM Software (P) Ltd is an ISO certified company catering to the global needs of Pharma and Banking industries. In both these verticals, we offer solutions and services in specific areas. VSM has Strong founding team based in India and the US A great leadership team who come with high levels of educational qualifications and relevant industry experience Skilled and trained IT and Subject Matter professionals We have a local presence in 5 countries and are further expanding our delivery reach. About the team The LR and L1 Support teams are critical components of IT services, focusing on providing frontline technical assistance to clients. The L1 Support team handles the initial point of contact, addressing common technical issues such as troubleshooting software and hardware problems, resetting passwords, and assisting with system access. The team is adept at resolving high-volume, low-complexity queries, ensuring smooth operations for users. Meanwhile, the LR (Level Resolution) team focuses on more complex issues that require in-depth analysis and technical expertise, often escalating cases that cannot be resolved by L1. Together, both teams ensure timely and effective support, maintaining system uptime and customer satisfaction. Responsibilities of LR Role Diagnose the underlying cause of recurring incidents. Coordinate with other support teams to develop long-term solutions. Work closely with developers to resolve bugs and suggest improvements. Test patches or updates before they are released to production. Analyze incident trends to minimize future occurrences. Ensure proper documentation of resolutions for knowledge sharing. Ensure timely resolution of issues based on Service Level Agreements (SLAs). Provide detailed reports on incidents and solutions for management reviews. Continuously update internal processes to improve efficiency. Create and update technical documentation and knowledge bases. Responsibilities of L1 Role Act as the first point of contact for users or customers through phone, chat, or email. Log incidents or service requests in the ticketing system. Diagnose and resolve simple technical issues (e. g. , password resets, connectivity issues). Escalate unresolved issues to L2 support when needed. Monitor systems and networks for alerts and errors. Ensure timely response to service disruptions or outages. Provide instructions and FAQs for common issues. Maintain detailed records of tickets and resolutions. Keep customers informed about the status of their requests. Escalate incidents to the appropriate teams (e. g. , L2, L3) as per SLAs.
Posted 2 weeks ago
2.0 - 3.0 years
2 - 6 Lacs
Bengaluru
Work from Office
VSM Software (P) Ltd is an ISO certified company catering to the global needs of Pharma and Banking industries. In both these verticals, we offer solutions and services in specific areas. VSM has Strong founding team based in India and the US A great leadership team who come with high levels of educational qualifications and relevant industry experience Skilled and trained IT and Subject Matter professionals We have a local presence in 5 countries and are further expanding our delivery reach. About the team The Application Support L1 team provides the first line of assistance for users experiencing issues with software applications. Their responsibilities include monitoring systems, responding to user queries, troubleshooting basic technical issues, and resolving common problems such as login errors or software malfunctions. They escalate more complex issues to higher-level support teams if necessary and ensure smooth application operation by following predefined processes. The L1 team also helps with documentation, updating users on ticket statuses, and ensuring timely resolution of issues to maintain customer satisfaction. Responsibilities Respond to user inquiries and provide assistance for application-related issues Identify and resolve basic technical problems and errors in applications Monitor application performance and system alerts to ensure uptime Document issues in the ticketing system and track their status Escalate unresolved or complex issues to L2 or higher support teams Provide basic training and guidance to users on application features and functionalities Maintain and update user manuals, FAQs, and knowledge base articles
Posted 2 weeks ago
2.0 years
6 - 10 Lacs
Bengaluru
Work from Office
VSM Software (P) Ltd is an ISO certified company catering to the global needs of Pharma and Banking industries. In both these verticals, we offer solutions and services in specific areas. VSM has Strong founding team based in India and the US A great leadership team who come with high levels of educational qualifications and relevant industry experience Skilled and trained IT and Subject Matter professionals We have a local presence in 5 countries and are further expanding our delivery reach. About the team The Cloud + DevOps team consists of professionals dedicated to optimizing software development and deployment processes through automation, continuous integration, and cloud infrastructure management. They specialize in configuring scalable cloud environments, streamlining CI/CD pipelines, and ensuring system reliability and security. By leveraging tools like Docker, Kubernetes, Jenkins, and leading cloud platforms such as AWS, Azure, and Google Cloud, the team ensures high availability, faster releases, and efficient infrastructure management to support business growth. Responsibilities Strong knowledge of DevOps methodology including server architecture, operating systems and networks Ability to diagnose and resolve complex technical issues effectively and efficiently. Analyse problems that L1 could not resolve and apply their deeper technical knowledge to find solutions. Understanding customer requirements and project KPIs Implementing various development, testing, automation tools, and IT infrastructure Setting up tools and required infrastructure Defining and setting development, testing, release, update, and support processes for DevOps operation Have the technical skills to review, verify, and validate the software code developed in the project Troubleshooting techniques and fixing the code bugs Selecting and deploying appropriate CI/CD tools Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline ( CI/CD Pipeline)
Posted 2 weeks ago
0.0 - 10.0 years
11 - 13 Lacs
Chennai
Work from Office
Manages rooms and function space inventory and ensures inventory is allocated and restricted properly to maximize revenue and profits for hotels in the market. Responsible for building rates, packages and hotel sales strategy information in the hotel(s) inventory systems. The position makes pricing and positioning recommendations for market hotels. Conducts analysis of revenue, profit and demand associated with hotel rooms and space inventory. Position contributes to forecasts, budgets, weekly and daily projections. Position critiques sales strategy effectiveness and prepares historical and future analysis of revenue and profit opportunities CANDIDATE PROFILE Education and Experience A degree in a relevant business discipline preferred or demonstration of equivalent work experience. CORE WORK ACTIVITIES Executing Revenue Management Projects and Strategy Manages room authorizations, rates and restrictions. Manages function space authorizations, restrictions and rental. Manages rooms inventory to maximize cluster rooms revenue. Maintains the transient rooms inventory for the hotel(s) and responsible for maximizing transient revenue. Releases group rooms back into general inventory and ensures clean booking windows for customers Ensures that the hotel(s) sales strategies are effectively implemented in the reservation system and the inventory system. Prepares sales strategy critique. Monitors transient and group inventory daily to ensure straight-line availability and maximization of revenue potential for all brands. Ensures that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate. Supports cluster selling initiatives by working with all reservation centers. Uses reservations system and demand forecasting systems to determine, implement and control selling strategies. Ensures property diagnostic processes (PDP) are used to maximize revenue and profits. Initiates, implements and evaluates revenue tests. Ensures compliance and participation in company promotions and eCommerce channels Ensures all hotels follow brand strategies that will maintain and/or increase the hotel(s) revenue per available room (RevPAR) and revenue per available square foot (RevPAS). Understands the working relationship between sales, reservations and property management systems. Participates in periodic regional reviews Promotes and protects brand equity. Achieves and exceeds goals including performance goals, budget goals, team goals, etc Attends meetings to plan, organize, prioritize, coordinate and manage activities and solutions. Establishes long-range objectives and specifying the strategies and actions to achieve them. Demonstrates knowledge of job-relevant issues, products, systems, and processes. Understands and meets the needs of key stakeholders (owners, corporate, guests, etc). Explores opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements. Analyzing and Reporting Revenue Management Data Compiles information, analyzes and monitors actual sales against projected sales. Creates long range forecast for rooms and catering by segment and updates forecast every period. Creates weekly forecast for property operations and staffing purposes Conducts sales strategy analysis and refines as appropriate to increase market share for all properties. Maintains accurate reservation system information. Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals. Generates updates on transient segment each period. Assists with account diagnostics process and validates conclusions. Provides revenue analysis functional expertise to general managers, property leadership teams and market sales leaders. Prepares forecasts of revenue, profit, demand and occupancy for rooms and function space - for prescribed timeframes Prepares revenue and profit opportunity analysis. Manages all revenue, profit and demand data associated with rooms and function space Develops and/or uses analytical tools and systems to maximize revenues and profit. Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. Analyzes information and evaluates results to choose the best solution and solve problems. Using computers and computer systems (including hardware and software) to, set up functions, enter data, or process information. Generates and provides accurate and timely results in the form of reports, presentations, etc Building Successful Relationships Proactively develops constructive and cooperative working relationships with others, and maintains them over time. Acts as a liaison, when necessary, between property and regional/corporate systems support. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Posted 2 weeks ago
1.0 - 3.0 years
3 - 3 Lacs
Chennai, Tamil Nadu, India
On-site
JD Mise-en-place: Preparing ingredients and materials in advance for cooking. Assisting with Complex Dishes: Helping the chef de partie with more intricate dishes and recipes. Supervising Lower-Level Commis: Training and guiding junior commis chefs. Ensuring Sanitation and Quality: Maintaining cleanliness and hygiene standards in the kitchen, as well as monitoring the quality of food and portions. Receiving and Storing Deliveries: Verifying deliveries, ensuring they are of good quality, and properly storing food items. Inventory Management: Taking inventory of supplies and notifying the supervisor of low or depleted items. Following Instructions: Accurately measuring ingredients and following the chef de partie's instructions for food preparation. Cleaning and Maintenance: Performing basic cleaning duties, ensuring work stations are sanitized, and reporting any defects in the kitchen or equipment. Food Preparation: Preparing ingredients (e.g., washing, peeling, chopping vegetables, seasoning meats) and basic dishes like salads and sauces. Plating and Presentation: Plating and presenting meal items as directed by the chef de partie. With Regards Deepak .M 9600833907
Posted 2 weeks ago
1.0 - 5.0 years
4 - 5 Lacs
Chennai
Work from Office
Willingness to travel extensively across Chennai and surrounding areas to meet clients. Mandatory proficiency Tamil-both written and spoken Prior experience in HORECA sales is preferred, demonstrating a proven track record of success in this sector Required Candidate profile responsible for driving sales and building strong client relationships within Horeca sector across Chennai and its surrounding regions.
Posted 2 weeks ago
2.0 - 7.0 years
0 Lacs
Patna
Work from Office
Responsibilities: Manage kitchen operations & staff Ensure food safety & quality standards met Oversee menu planning, production & costing Collaborate with catering team on events Develop Indian cuisine & curries
Posted 2 weeks ago
0.0 - 1.0 years
2 - 3 Lacs
Ahmedabad
Work from Office
Front Desk Executive Expert Web Designing | Best Website Development & Digital Marketing Agency Front Desk Executive Web Designer Job No. No. of Vacancy Experience Needed 0-1 Years Starts From 2 LPA Nikol, Ahmedabad. We re looking for a friendly and organized Front Desk Executive to be the first point of contact at our company. In this role, you ll manage the reception area, handle incoming calls, and professional experience for visitors all while supporting internal communication and daily operations. Responsibilities Greet visitors warmly and answer incoming calls Handle inquiries and direct them to the appropriate contacts Organize meeting rooms, schedule events, and coordinate catering services Manage calendars, visitor logs, and conference room bookings Oversee supply inventory, maintain lobby tidiness, and perform opening/closing duties 2/2 High school diploma required; Bachelor s degree preferred Minimum 1 year of experience in a front desk or receptionist role Strong verbal communication and interpersonal skills Skilled in handling multi-line phone systems Proficient in MS Office and general office equipment Committed to delivering excellent customer service with professionalism and integrity
Posted 2 weeks ago
1.0 - 3.0 years
3 - 5 Lacs
Ahmedabad
Work from Office
Administrative Executive Job Overview: We are seeking a proactive and organized Administrative Executive with strong communication skills to support our operations and serve as a key liaison with our US-based clients. While this role involves general office administration, the primary focus will be on managing communication, data coordination, and task execution in collaboration with our clients. Key Responsibilities: Client-Facing Duties (Primary Focus): Serve as the main point of contact between the operations team and US clients. Communicate professionally with US clients via email and virtual meetings. Attend and participate in client meetings to understand task requirements, manage data, and ensure alignment with deliverables. Coordinate with internal teams to relay client expectations, deadlines, and updates effectively. Administrative & Operational Support: Oversee and maintain daily office operations to ensure efficiency. Manage inventory of office supplies and place orders as needed. Organize and schedule meetings, appointments, and internal communications. Provide administrative support to managers and staff, ensuring smooth workflow. Prepare, edit, and distribute documents, reports, and professional correspondence. Maintain and update both electronic and physical filing systems. Ensure data accuracy and completeness across databases and spreadsheets. Coordinate domestic and international travel arrangements for employees. Assist in the planning and logistics of company events, team meetings, and team-building activities (including venue booking, catering, and transportation). Qualifications: 1 to 3 years of proven experience as an administrative assistant, virtual assistant, or office admin assistant. Knowledge of office management systems and procedures. Proficiency in MS Office (MS Excel and MS Word, in particular). Excellent time management skills and ability to multitask and prioritize work. Attention to detail and problem-solving skills. Excellent written and verbal communication skills. Discretion and confidentiality.
Posted 2 weeks ago
3.0 - 8.0 years
13 - 14 Lacs
Chennai
Work from Office
Assists in leading the property s segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Developing & Executing Sales Strategies Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment. Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business. Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS. Assists with the development and implementation of promotions, both internal and external. Maximizing Revenue Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals). Recommends booking goals for sales team members. Managing Sales Activities Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager. Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Analyzing & Reporting on Sales and Financial Data Analyzes market information by using sales systems and implements strategy to achieve property s financial room and catering goals. Assists Revenue Management with completing accurate six period projections. Reviews sales and catering guest satisfaction results to identify areas of improvement. Ensuring Exceptional Customer Service Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals and/or managers. Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. Ensures that a customer recognition program is in effect throughout Sales. Executes and supports the company s Customer Service Standards and property s Brand Standards. Participates in and practices daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. Gains understanding of the property s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships Develops and manages relationships with key stakeholders, both internal and external. Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers. .
Posted 2 weeks ago
3.0 - 6.0 years
11 - 13 Lacs
Udaipur
Work from Office
Our jobs aren t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None .
Posted 2 weeks ago
1.0 - 4.0 years
2 - 6 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
POSITION SUMMARY - F&B and Event Service Expert Our jobs aren t just about putting food on the table or serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our F&B Service Experts is skilled in a wide range of event functions and able to take the initiative and deliver a wide range of services to make sure that guests experience is well taken care of from start to finish. Whether setting tables and event materials communicating with the kitchen, interacting, and serving guests, or cleaning work areas and supplies, the F&B Service Expert makes transactions feel like part of the experience. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None .
Posted 2 weeks ago
1.0 - 6.0 years
0 - 2 Lacs
Mohali, Chandigarh
Work from Office
Greet & welcome visitors in a warm friendly manner Answer & direct phone calls professionally Maintain the reception area, ensure tidy/ presentable Handle admin tasks such as scheduling appointments Assist with basic office support when required Required Candidate profile Fresher can apply Female Candidate Prior experience as receptionist / admin will be preferred 1-6 years exp CTC upto 15 K Presentable with good comm. skills Location- Mohali
Posted 2 weeks ago
3.0 - 7.0 years
9 - 10 Lacs
Chennai
Work from Office
bout the Company: The Hitachi Energy India Operations Center (INOPC) houses over 3, 000 energy transition technologists in three locations from grid automation, transformers, high voltage products, grid integration and service businesses. Spread over 3, 00, 000 sq feet, with nearly 50, 000 sq feet of dedicated lab space, the center brings under one roof diverse engineering capability that has been built over the years, fostering collaboration to advance the world s energy system to be more sustainable, flexible and secure. INOPC supports Hitachi Energy units across 40+ countries to deliver projects in 80+ countries. We are technology leaders at the forefront of evolving the world s future energy system. The rising energy consumption with changing lifestyles and rapid urbanization, is driving the need for affordable, reliable and sustainable energy. Our innovative technologies help to make the energy system more resilient, secure and safe. Electricity will be the backbone of the carbon-neutral future and together, with customers and partners, we are co-creating solutions that are helping to accelerate the energy transition. Customers count on our technologies to help them to integrate huge volumes of renewable energy into the world s grids and manage increasing levels of complexity; and our technologies are also instrumental to the electrification of transportation, industry and smart life sectors. The center equally focuses on catering to grow complexity in domestic and international grids and is a key lever for Hitachi Energy s growth globally. How you ll make an impact: Prepare Timely and comprehensive offers / Quotations. Determine most technical appropriate and cost-effective solutions. Customer satisfaction improvement. Offers & Quotations standardization & Competence development. Collaborate across the Sales support team in offering solutions to country / region specific customers. Close collaboration with the Product Group Territory Marketing & Service local Sales Managers (TMSM) responsible for the global market. Know-how sharing & cross-collaboration. Analyze customer needs through general market info and information provided by Service FES/Territory Managers. Preparation of complete technical & commercial quotation considering different strategies. Involved in complete Risk review process of Hitachi Energy to make sure we deliver offer considering all the risks and mitigation action plan. Assist the local TMSM s or A/ ASMs during Offers/Quotations for adequate follow-up and proper answers during the offer clarification process. Coordinating with multiple functions (Design, Project management, SCM etc) as part of tendering activity. Lost proposal analysis to obtain better future offering. Accountable for technical expertise and accuracy of the deliverables Preparation of complete documentation for order handing over with Project Management & Engineering after award of contract. Order Handing over with Project Management and Engineering. Living Hitachi Energy s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your Background: Electrical Engineer with 3 to 7 years of professional sales & Tendering experience in GCB or GIS or EPC or any high or medium voltage products. Technical or commercial background on university level or equivalent. Multi culture experience is a benefit. Excellent communication skills in English Proficiency in both spoken & written English language is required. Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. .
Posted 2 weeks ago
0.0 - 3.0 years
1 - 5 Lacs
Bengaluru
Work from Office
About VSM Software VSM Software (P) Ltd is an ISO certified company catering to the global needs of Pharma and Banking industries. In both these verticals, we offer solutions and services in specific areas. VSM has Strong founding team based in India and the US A great leadership team who come with high levels of educational qualifications and relevant industry experience Skilled and trained IT and Subject Matter professionals We have a local presence in 5 countries and are further expanding our delivery reach. About the team The LR and L1 Support teams are critical components of IT services, focusing on providing frontline technical assistance to clients. The L1 Support team handles the initial point of contact, addressing common technical issues such as troubleshooting software and hardware problems, resetting passwords, and assisting with system access. The team is adept at resolving high-volume, low-complexity queries, ensuring smooth operations for users. Meanwhile, the LR (Level Resolution) team focuses on more complex issues that require in-depth analysis and technical expertise, often escalating cases that cannot be resolved by L1. Together, both teams ensure timely and effective support, maintaining system uptime and customer satisfaction. Responsibilities of LR Role Diagnose the underlying cause of recurring incidents. Coordinate with other support teams to develop long-term solutions. Work closely with developers to resolve bugs and suggest improvements. Test patches or updates before they are released to production. Analyze incident trends to minimize future occurrences. Ensure proper documentation of resolutions for knowledge sharing. Ensure timely resolution of issues based on Service Level Agreements (SLAs). Provide detailed reports on incidents and solutions for management reviews. Continuously update internal processes to improve efficiency. Create and update technical documentation and knowledge bases. Responsibilities of L1 Role Act as the first point of contact for users or customers through phone, chat, or email. Log incidents or service requests in the ticketing system. Diagnose and resolve simple technical issues (e. g. , password resets, connectivity issues). Escalate unresolved issues to L2 support when needed. Monitor systems and networks for alerts and errors. Ensure timely response to service disruptions or outages. Provide instructions and FAQs for common issues. Maintain detailed records of tickets and resolutions. Keep customers informed about the status of their requests. Escalate incidents to the appropriate teams (e. g. , L2, L3) as per SLAs.
Posted 2 weeks ago
2.0 - 3.0 years
2 - 6 Lacs
Bengaluru
Work from Office
VSM Software (P) Ltd is an ISO certified company catering to the global needs of Pharma and Banking industries. In both these verticals, we offer solutions and services in specific areas. VSM has Strong founding team based in India and the US A great leadership team who come with high levels of educational qualifications and relevant industry experience Skilled and trained IT and Subject Matter professionals We have a local presence in 5 countries and are further expanding our delivery reach. About the team The Application Support L1 team provides the first line of assistance for users experiencing issues with software applications. Their responsibilities include monitoring systems, responding to user queries, troubleshooting basic technical issues, and resolving common problems such as login errors or software malfunctions. They escalate more complex issues to higher-level support teams if necessary and ensure smooth application operation by following predefined processes. The L1 team also helps with documentation, updating users on ticket statuses, and ensuring timely resolution of issues to maintain customer satisfaction. Responsibilities Respond to user inquiries and provide assistance for application-related issues Identify and resolve basic technical problems and errors in applications Monitor application performance and system alerts to ensure uptime Document issues in the ticketing system and track their status Escalate unresolved or complex issues to L2 or higher support teams Provide basic training and guidance to users on application features and functionalities Maintain and update user manuals, FAQs, and knowledge base articles
Posted 2 weeks ago
3.0 - 5.0 years
3 - 6 Lacs
Bengaluru
Work from Office
About VSM Software VSM Software (P) Ltd is an ISO certified company catering to the global needs of Pharma and Banking industries. In both these verticals, we offer solutions and services in specific areas. VSM has Strong founding team based in India and the US A great leadership team who come with high levels of educational qualifications and relevant industry experience Skilled and trained IT and Subject Matter professionals We have a local presence in 5 countries and are further expanding our delivery reach. About the team The Application Support L2 team provides advanced technical support for business applications. They handle escalated issues from the L1 support team, troubleshoot complex problems, and ensure the stability and performance of applications. Responsibilities include investigating and resolving software bugs, performing system configurations, and collaborating with development teams for fixes or updates. The L2 team also monitors system performance, assists with user training, and provides detailed incident reports. Their goal is to maintain smooth operation, minimize downtime, and enhance the user experience by addressing technical issues efficiently. Responsibilities Handle escalated issues from the L1 team, troubleshoot complex application problems, and resolve issues pertaining to CBS application Log, track, and resolve incidents within defined SLAs (Service Level Agreements), ensuring minimal disruption to business operations Continuously monitor application performance and availability, proactively addressing issues to prevent downtime Work closely with developers to identify, diagnose, and fix application issues, including implementing patches and updates Perform application configurations, fine-tuning, and adjustments to enhance performance and scalability Assist end-users with application issues, provide guidance on best practices, and deliver training where necessary
Posted 2 weeks ago
2.0 years
6 - 10 Lacs
Bengaluru
Work from Office
VSM Software (P) Ltd is an ISO certified company catering to the global needs of Pharma and Banking industries. In both these verticals, we offer solutions and services in specific areas. VSM has Strong founding team based in India and the US A great leadership team who come with high levels of educational qualifications and relevant industry experience Skilled and trained IT and Subject Matter professionals We have a local presence in 5 countries and are further expanding our delivery reach. About the team The Cloud + DevOps team consists of professionals dedicated to optimizing software development and deployment processes through automation, continuous integration, and cloud infrastructure management. They specialize in configuring scalable cloud environments, streamlining CI/CD pipelines, and ensuring system reliability and security. By leveraging tools like Docker, Kubernetes, Jenkins, and leading cloud platforms such as AWS, Azure, and Google Cloud, the team ensures high availability, faster releases, and efficient infrastructure management to support business growth. Responsibilities Strong knowledge of DevOps methodology including server architecture, operating systems and networks Ability to diagnose and resolve complex technical issues effectively and efficiently. Analyse problems that L1 could not resolve and apply their deeper technical knowledge to find solutions. Understanding customer requirements and project KPIs Implementing various development, testing, automation tools, and IT infrastructure Setting up tools and required infrastructure Defining and setting development, testing, release, update, and support processes for DevOps operation Have the technical skills to review, verify, and validate the software code developed in the project Troubleshooting techniques and fixing the code bugs Selecting and deploying appropriate CI/CD tools Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline ( CI/CD Pipeline)
Posted 2 weeks ago
1.0 - 2.0 years
5 - 6 Lacs
Amritsar
Work from Office
Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. CANDIDATE PROFILE Education and Experience High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required. CORE WORK ACTIVITIES Managing Event Logistics and Operations Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. Adheres to all standards, policies, and procedures. Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. Manages group room blocks and meeting space for average to large-sized assigned groups. Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions. Uses his/her judgment to integrate current trends in event management and event design. Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event). Participates in customer site inspections and assists with the sales process as necessary. Performs other duties as assigned to meet business needs. Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner s experience. Ensuring and Providing Exceptional Customer Service Delivers excellent customer service throughout the customer experience and encourages the same from other employees. Empowers employees to provide excellent customer service. Sets a positive example for guest relations. Coordinates and communicates event details both verbally and in writing to the customer and property operations. Makes presence known to customer at all times during this process. Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. Follows up with customer post-event. Responds to and handles guest problems and complaints. Uses personal judgment and expertise to enhance the customer experience. Stays available to solve problems and/or suggest alternatives to previous arrangements. Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Interacts with guests to obtain feedback on product quality and service levels. Ensures hourly employees understand expectations and parameters for event activities. Leading Event Management Teams Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. Leads formal pre-event and post-event meetings for average to large-sized assigned groups. Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc). Supporting and Coordinating with the Sales and Marketing Function Assists in the sales process and revenue forecasting for customer groups. Up-sells products and services throughout the event process. Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups. Conducting Human Resources Activities Reviews comment cards and guest satisfaction results with employees. Observes service behaviors of employees and provides feedback to individuals and/or managers. Assists in the development and implementation of corrective action plans. Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution. Works with the property staff and customers to address operational challenges associated with his/her group. Performs other duties as assigned to meet business needs. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Posted 2 weeks ago
4.0 - 8.0 years
10 - 15 Lacs
Gurugram
Work from Office
The NVIDIA Real Estate and Site Services team is looking for a highly motivated Food and Beverage manager to be part of a dynamic and exciting team. Your responsibilities will encompass leading the day-to-day activities of our food vendor, maintaining quality standards, and enhancing the overall dining experience for our employees. This position will report directly to the Senior Global Food and Beverage Operations Manager. You should be passionate about food, customer service and collaboration. What you will be doing: You will partner with our global culinary team and your local site manager to strategically train, develop, innovate, and cultivate a guest experience for our global food program in a large campus environment with our sub-contractors/business partners to engage and align with our company philosophy, and core values. Responsible for creating a positive employee experience as it relates to our food offerings and catering; by promoting food quality, variety in our menus, and exceptional customer service. Ensure the organization is delivering excellence in all aspects of caf operations while identifying innovative and creative services and solutions for our food programs. Accountable for building a team environment where our food service provider and supporting suppliers of choice drive for customer satisfaction while balancing operational efficiency of our food programs. Partner with food and beverage supplier to ensure efficient daily operations, hold team accountable for the highest food safety, menu quality, and service standards. Oversee vendors successful daily support of caf operations and breakroom services. Review and analyze P/L statements to ensure overall costs, subsidy, catering cost, and food operations are best in class. Establish a strong rapport with main customer base, executive briefing staff, and executive admins to understand catering service requirements. What we need to see: Qualifications include, but are not limited to the following: Associate degree or bachelors degree in hospitality management, business administration, or a related field preferred or equivalent experience. 3+ years working in a hotel/restaurant or comparable food service experience 5+ years experience in food service management, with a focus on vendor management and customer service. Strong leadership skills with the ability to motivate and mentor staff. Excellent communication and interpersonal skills, with the ability to interact effectively with employees at all levels of the organization. Diligent approach with a dedication to quality assurance and continuous improvement. Knowledge of food safety regulations and industry standard processes. Proficiency in budgeting and financial analysis. NVIDIA is widely considered to be one of the technology world s most desirable employers. We have some of the most forward-thinking and hardworking people in the world working for us. If you are a driven, independent problem solver who loves developing solutions to dynamic problems, we want to hear from you!
Posted 2 weeks ago
0.0 - 3.0 years
2 - 3 Lacs
Chennai
Work from Office
• Must be Graduate/Diploma in Hotel Management/Hospitality • POST- Site Manager/Front desk/Cafeteria Ops, MNC Cafeteria. • Only for Hotel Management Graduates . • MNC Cafeteria operations. Required Candidate profile • Excellent communication skills. • Exposure of Cafeteria/Food court operation. • Urgent joining. • Fresher can apply as Intern. WhatsApp/Call: 9971022627
Posted 2 weeks ago
0.0 - 3.0 years
2 - 3 Lacs
Bengaluru
Work from Office
• Must be Graduate/Diploma in Hotel Management/Hospitality • POST- Site Manager/Front desk/Cafeteria Ops, MNC Cafeteria. • Only for Hotel Management Graduates . • MNC Cafeteria operations. Required Candidate profile • Excellent communication skills. • Exposure of Cafeteria/Food court operation. • Urgent joining. • Fresher can apply as Intern. WhatsApp/Call: 9971022627
Posted 2 weeks ago
0.0 - 3.0 years
2 - 3 Lacs
Noida, Gurgaon/Gurugram, Delhi / NCR
Work from Office
• Must be Graduate/Diploma in Hotel Management/Hospitality • POST- Site Manager/Front desk/Cafeteria Ops, MNC Cafeteria. • Only for Hotel Management Graduates . • MNC Cafeteria operations. Required Candidate profile • Excellent communication skills. • Exposure of Cafeteria/Food court operation. • Urgent joining. • Fresher can apply as Intern. WhatsApp/Call: 9971022627
Posted 2 weeks ago
2.0 - 7.0 years
20 - 25 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Assists in leading the property s segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Developing Executing Sales Strategies Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment. Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business. Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS. Assists with the development and implementation of promotions, both internal and external. Maximizing Revenue Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals). Recommends booking goals for sales team members. Managing Sales Activities Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager. Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Analyzing Reporting on Sales and Financial Data Analyzes market information by using sales systems and implements strategy to achieve property s financial room and catering goals. Assists Revenue Management with completing accurate six period projections. Reviews sales and catering guest satisfaction results to identify areas of improvement. Ensuring Exceptional Customer Service Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals and/or managers. Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. Ensures that a customer recognition program is in effect throughout Sales. Executes and supports the company s Customer Service Standards and property s Brand Standards. Participates in and practices daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. Gains understanding of the property s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships Develops and manages relationships with key stakeholders, both internal and external. Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers. .
Posted 2 weeks ago
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