Catalog Specialist

Job Description

Job Description: This job requires you to constantly hit the ground running and the corrections/edits you perform will ensure successful deliveries. Your ability to learn quickly and work on disparate and overlapping tasks will define your success. This job will enable you to experience a breadth of impact across multiple Engineering and Operations groups. Roles and Responsibilities: This includes, but is not limited to: Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions Identify patterns emerging in the audits and contribute to process/program improvements Provide timely response to stakeholders on related tasks as per SOP and SLA Systematically escalate problems to the relevant owners/ teams according to pre-determined process Maintain records of day-to-day work by updating trackers or workflow tools Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks Understand performance metrics for driving business goals Work in a collaborative environment and contribute to the growth of the respective team/program Develop a global perspective and understand the nuances of various geographies that Amazon operates in Basic Qualifications Bachelors degree Good communication skills - both verbal and written Demonstrated ability to work in a team Sound problem solving ability and analytical skills Proven ability to work productively and efficiently in an independent setting Excellent attention to detail and work with the highest level of accuracy Preferred Qualifications Working Knowledge of MS Office products such as Word and Excel Excellent communication and data presentation skills Fluent written and spoken English Work location: Virtual Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational changes based on business requirement) Weekly Off: Rotational two - consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days change based on business requirement) Job Tenure: Min 6 months to max 8 months (max duration will depend on business requirements)