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1.0 - 2.0 years
3 - 4 Lacs
Tamil Nadu
Work from Office
We are looking for a highly motivated and experienced Branch Receivable Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-2 years of experience in the BFSI industry, preferably with knowledge of Assets, Inclusive Banking, SBL, Mortgages, and Receivables. Roles and Responsibility Manage and oversee branch receivables operations for timely and accurate payments. Develop and implement strategies to improve receivables management and reduce delinquencies. Collaborate with cross-functional teams to resolve customer complaints and issues. Analyze and report on receivables performance metrics to senior management. Ensure compliance with regulatory requirements and internal policies. Maintain accurate records and reports of receivables transactions. Job Requirements Strong understanding of BFSI industry trends and regulations. Experience in managing branch receivables operations and improving efficiency. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Proficiency in using financial software and systems. Location - Inclusive Banking - SBL,South,Tamil Nadu,Madurai,Dhindukkal North,Kambam,Theni,1281,Kambam
Posted 2 weeks ago
2.0 - 7.0 years
4 - 9 Lacs
Karnataka
Work from Office
We are looking for a highly skilled and experienced Branch Receivable Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 2 to 7 years of experience in the BFSI industry, with expertise in Assets, Inclusive Banking, SBL, Mortgages, and Receivables. Roles and Responsibility Manage and oversee the daily operations of the branch receivable office. Develop and implement strategies to improve receivable management processes. Collaborate with cross-functional teams to resolve customer complaints and issues. Analyze and report on receivable performance metrics to senior management. Ensure compliance with regulatory requirements and internal policies. Train and guide junior staff members on receivable procedures and best practices. Job Requirements Strong knowledge of BFSI industry trends and regulations. Experience in managing assets, inclusive banking, SBL, mortgages, and receivables. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Proficiency in Microsoft Office and other relevant software applications. Location - Inclusive Banking - SBL,South,Karnataka,Karnataka,Chitradurga,Bhadravathi,Karnataka,3112,Tiptur
Posted 2 weeks ago
1.0 - 5.0 years
1 - 3 Lacs
Pondicherry
Work from Office
We are looking for a highly skilled and experienced Branch Receivable Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1 to 4 years of experience in the BFSI industry, preferably with SBL. Roles and Responsibility Manage and oversee the receivables process at the branch level. Ensure timely collection of payments from customers and maintain accurate records. Develop and implement strategies to improve receivables management. Collaborate with other departments to resolve customer complaints and issues. Analyze and report on receivables performance metrics. Maintain compliance with regulatory requirements and company policies. Job Requirements Strong knowledge of inclusive banking principles and practices. Experience in managing mortgages and receivables processes. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Familiarity with branch operations and procedures.
Posted 2 weeks ago
1.0 - 2.0 years
1 - 3 Lacs
Madurai, Kovilpatti
Work from Office
We are looking for a highly motivated and experienced Branch Receivable Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-2 years of experience in the BFSI industry, preferably with knowledge of Assets, Inclusive Banking, SBL, Mortgages, and Receivables. Roles and Responsibility Manage and oversee branch receivables operations for timely and accurate payments. Develop and implement strategies to improve receivables management and reduce delinquencies. Collaborate with cross-functional teams to resolve customer complaints and issues. Analyze and report on receivables performance metrics to senior management. Ensure compliance with regulatory requirements and internal policies. Maintain accurate records and reports of receivables transactions. Job Requirements Strong understanding of BFSI industry trends and regulations. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Proficiency in MS Office and other relevant software applications. Strong analytical and problem-solving skills. Experience working with diverse stakeholders, including customers, colleagues, and management. Familiarity with Equity Small Finance Bank's products and services is an added advantage.
Posted 2 weeks ago
2.0 - 7.0 years
1 - 5 Lacs
Chitradurga, Karnataka, Inclusive Banking - SBL
Work from Office
We are looking for a highly skilled and experienced Branch Receivable Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 13-15 years of experience in the BFSI industry, with expertise in Assets, Inclusive Banking, SBL, Mortgages, and Receivables. Roles and Responsibility Manage and oversee branch receivables operations for efficient cash flow. Develop and implement strategies to improve receivables management. Collaborate with cross-functional teams to resolve customer issues and enhance service quality. Analyze and report on receivables performance metrics to senior management. Ensure compliance with regulatory requirements and internal policies. Lead and motivate a team of receivables professionals to achieve business objectives. Job Requirements Strong knowledge of Assets, Inclusive Banking, SBL, Mortgages, and Receivables. Excellent leadership and management skills. Ability to analyze complex data and make informed decisions. Strong communication and interpersonal skills. Experience in managing and motivating a team. Familiarity with financial regulations and compliance requirements.
Posted 2 weeks ago
10.0 - 15.0 years
32 - 37 Lacs
Hubli, Karnataka
Work from Office
We are looking for a skilled Branch Receivables Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 10 years of experience in the BFSI industry, with expertise in Assets, Inclusive Banking, SBL, Mortgages, and Receivables. Roles and Responsibility Manage and oversee branch receivables operations for efficient cash flow. Develop and implement strategies to improve receivable management processes. Collaborate with cross-functional teams to resolve customer issues and enhance service quality. Analyze and report on receivable performance metrics to senior management. Ensure compliance with regulatory requirements and internal policies. Lead and motivate a team of receivables professionals to achieve business objectives. Job Requirements Strong knowledge of BFSI industry trends and regulations. Proven experience in managing branch receivables operations. Excellent leadership and communication skills. Ability to analyze complex data sets and make informed decisions. Strong problem-solving and conflict resolution skills. Experience working with financial software and systems. Location - Inclusive Banking - SBL,South,Karnataka,Karnataka,Hubli,Hubli,Karnataka,3053,Dharwad
Posted 2 weeks ago
2.0 - 7.0 years
4 - 9 Lacs
Thuraiyur, Tamil Nadu
Work from Office
We are looking for a highly skilled and experienced Branch Receivable Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 2 to 7 years of experience in the BFSI industry, with expertise in Assets, Inclusive Banking, SBL, Mortgages, and Receivables. Roles and Responsibility Manage and oversee branch receivables operations for efficient cash flow. Develop and implement strategies to improve receivables management. Collaborate with cross-functional teams to resolve customer issues and enhance service quality. Analyze and report on receivables performance metrics to senior management. Ensure compliance with regulatory requirements and internal policies. Train and guide junior staff members to improve their skills and knowledge. Job Requirements Strong understanding of BFSI industry trends and regulations. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Proficiency in MS Office and other relevant software applications. Strong analytical and problem-solving skills. Experience in managing and leading a team of receivables professionals. Location - Inclusive Banking - SBL,South,Tamil Nadu,Kumbakonam,Perambalur,Thuraiyur,Musiri,1060,Musiri
Posted 2 weeks ago
3.0 - 8.0 years
5 - 10 Lacs
Kolhapur, Pune, Mondha
Work from Office
We are looking for a skilled professional to join our team as an Area Receivables Manager in Equitas Small Finance Bank. The ideal candidate will have 3 to 8 years of experience in the BFSI industry, with expertise in Inclusive Banking, SBL, and Mortgages. Roles and Responsibility Manage and oversee the receivable portfolio for the assigned area, ensuring timely recovery of outstanding amounts. Develop and implement strategies to improve collection efficiency and reduce delinquencies. Collaborate with cross-functional teams to resolve customer complaints and disputes. Analyze market trends and competitor activity to identify opportunities for growth and improvement. Monitor and report on key performance indicators, such as delinquency rates and collection efficiencies. Provide guidance and support to junior team members to enhance their skills and knowledge. Job Requirements Strong understanding of Inclusive Banking principles and practices. Experience working with SBL (Supervisory Board) and other regulatory bodies. Proven track record of managing and analyzing large datasets, particularly in mortgages and receivables. Excellent communication and interpersonal skills, with the ability to work effectively with customers and stakeholders. Strong problem-solving and analytical skills, with attention to detail and the ability to meet deadlines. Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
Posted 2 weeks ago
6.0 - 9.0 years
12 - 22 Lacs
Bengaluru
Hybrid
Looking for Immediate Joiner - FullStack MERN (React.js & Node.js) Developer (Immediate Joiner) Preferred candidate profile Technical Strong proficiency in JavaScript (ES6+), TypeScript, and Node.js architecture with experience in performance optimization. Expertise in Node, express.js, NestJS, & ORM. Expertise in React.js, including core principles (HOCs, context API, event propagation), state management (Redux, Saga, Thunk), UI/UX design, and modern web technologies (HTML5, CSS, JavaScript, Ajax). Experience with build tools (Webpack, Babel, Parcel), performance enhancements (code splitting, lazy loading, caching), and server-side rendering (Next.js, Gatsby). Proficient in relational (MySQL, PostgreSQL) and NoSQL (MongoDB, Cassandra) databases, database normalization. Proficient in atleast one cloud platforms (AWS, Azure, Google Cloud). Understanding of authentication (SSO, REST, JWT, OAuth), RESTful APIs, GraphQL, and microservices architecture. Knowledge of Docker, CI/CD pipelines, version control (Git), JIRA/Azure DevOps, and scaling applications. Strong grasp of OOP, design patterns, architectural paradigms (MVC, REST, SOA, Microservices, Microfrontends), and code quality, security, and maintainability. Strong analytical, debugging, and unit testing (JEST etc.) skills. Excellent analytical, troubleshooting, and optimization skills.
Posted 2 weeks ago
2.0 - 4.0 years
5 - 9 Lacs
Kolkata
Remote
Were hiring a Python Backend Developer to build reliable APIs and services. Key Responsibilities:Design and build scalable backend services. Create APIs and handle database interactions. Ensure code performance and maintainability. Work with devops and deployment tools. Required Qualifications:2+ years in backend development with Python. Experience with Flask/Django and REST APIs. Familiarity with SQL/NoSQL databases.
Posted 2 weeks ago
2.0 - 4.0 years
5 - 9 Lacs
Mumbai
Remote
Were hiring a Python Backend Developer to build reliable APIs and services. Key Responsibilities:Design and build scalable backend services. Create APIs and handle database interactions. Ensure code performance and maintainability. Work with devops and deployment tools. Required Qualifications:2+ years in backend development with Python. Experience with Flask/Django and REST APIs. Familiarity with SQL/NoSQL databases.
Posted 2 weeks ago
2.0 - 4.0 years
5 - 9 Lacs
Hyderabad
Remote
Were hiring a Python Backend Developer to build reliable APIs and services. Key Responsibilities:Design and build scalable backend services. Create APIs and handle database interactions. Ensure code performance and maintainability. Work with devops and deployment tools. Required Qualifications:2+ years in backend development with Python. Experience with Flask/Django and REST APIs. Familiarity with SQL/NoSQL databases.
Posted 2 weeks ago
2.0 - 4.0 years
5 - 9 Lacs
Bengaluru
Remote
Were hiring a Python Backend Developer to build reliable APIs and services. Key Responsibilities:Design and build scalable backend services. Create APIs and handle database interactions. Ensure code performance and maintainability. Work with devops and deployment tools. Required Qualifications:2+ years in backend development with Python. Experience with Flask/Django and REST APIs. Familiarity with SQL/NoSQL databases.
Posted 2 weeks ago
2.0 - 4.0 years
7 - 11 Lacs
Bengaluru
Remote
About Us: Soul AI, built by IIT/IIM founders, is a fast-growing AI company creating meaningful tech solutions. With teams in SF and Hyderabad, we blend engineering excellence with real-world applications. We are looking for a Python Backend Software Engineer to help build scalable backend systems. Key Responsibilities: Develop robust backend services and APIs. Design scalable architecture and handle data modeling. Write clean, maintainable, and testable Python code. Collaborate with frontend, DevOps, and data teams. Required Qualifications: 2+ years in backend development using Python. Experience with Django, Flask, or FastAPI. Strong understanding of REST APIs and SQL/NoSQL databases.
Posted 2 weeks ago
2.0 - 4.0 years
7 - 11 Lacs
Mumbai
Remote
About Us: Soul AI, built by IIT/IIM founders, is a fast-growing AI company creating meaningful tech solutions. With teams in SF and Hyderabad, we blend engineering excellence with real-world applications. We are looking for a Python Backend Software Engineer to help build scalable backend systems. Key Responsibilities: Develop robust backend services and APIs. Design scalable architecture and handle data modeling. Write clean, maintainable, and testable Python code. Collaborate with frontend, DevOps, and data teams. Required Qualifications: 2+ years in backend development using Python. Experience with Django, Flask, or FastAPI. Strong understanding of REST APIs and SQL/NoSQL databases.
Posted 2 weeks ago
2.0 - 4.0 years
7 - 11 Lacs
Kolkata
Remote
About Us: Soul AI, built by IIT/IIM founders, is a fast-growing AI company creating meaningful tech solutions. With teams in SF and Hyderabad, we blend engineering excellence with real-world applications. We are looking for a Python Backend Software Engineer to help build scalable backend systems. Key Responsibilities: Develop robust backend services and APIs. Design scalable architecture and handle data modeling. Write clean, maintainable, and testable Python code. Collaborate with frontend, DevOps, and data teams. Required Qualifications: 2+ years in backend development using Python. Experience with Django, Flask, or FastAPI. Strong understanding of REST APIs and SQL/NoSQL databases.
Posted 2 weeks ago
2.0 - 4.0 years
7 - 11 Lacs
Hyderabad
Remote
About Us: Soul AI, built by IIT/IIM founders, is a fast-growing AI company creating meaningful tech solutions. With teams in SF and Hyderabad, we blend engineering excellence with real-world applications. We are looking for a Python Backend Software Engineer to help build scalable backend systems. Key Responsibilities:Develop robust backend services and APIs. Design scalable architecture and handle data modeling. Write clean, maintainable, and testable Python code. Collaborate with frontend, DevOps, and data teams. Required Qualifications:2+ years in backend development using Python. Experience with Django, Flask, or FastAPI. Strong understanding of REST APIs and SQL/NoSQL databases.
Posted 2 weeks ago
10.0 - 15.0 years
13 - 17 Lacs
Bengaluru
Work from Office
Kotak Mahendra Bank is seeking a highly skilled Principal Engineer to lead a critical product engineering team, bringing expertise in cutting-edge technologies. Reporting directly to the Head of Engineering, this role is pivotal in addressing intricate technical challenges and architecting modern, scalable, and resilient systems. Key Responsibilities Lead a product engineering team, actively contributing to the product roadmap execution. Provide hands-on technical leadership, deep-diving into complex challenges. Guide the team in the effective use of NoSQL database Dynomodb , MongoDB and other relevant technologies. Collaborate closely with Product Management and Implementation teams to ensure the technical success and commercial viability of the product. Recruit and lead a team of adept software engineers with a focus on fostering a culture of technical excellence. Exhibit profound technical knowledge in Software Product Engineering, including Java/J2EE, Node.js, React.js, full stack, and other cutting-edge technologies. Qualifications 10+ years of Software Engineering experience with at least 5+ years in a leadership role within a software product company. Proven ability to recruit and lead high-performance engineering teams. Exceptional technical credibility to analyze and address intricate technical challenges. Extensive experience in end-to-end application development, spanning backend databases to persistent layers. Proficiency in UI technologies such as Angular, React.js, Node.js, or full-stack environments. Expertise in NoSQL technologies (Dynomodb, MongoDB, Cassandra, Neo4j, etc.). Familiarity with workflow tools like Camunda and Temporal, as well as Elastic Search, Kibana and, Logstash. Agile Methodology experience for developing Enterprise Software. Strong understanding of Kafka, Redis, ActiveMQ, RabbitMQ, Solr, Docker, Kubernetes, etc. Ownership of end-to-end design and delivery of quality enterprise product/applications. Additional Attributes Proven track record of setting and achieving high technical standards. In-depth understanding of modern, scalable, and resilient technology architecture. Key programming skills in Java, J2EE, and cutting-edge technologies. Excellent team building, mentoring, and coaching skills. Five Reasons to Join Kotak Mahendra Bank Leadership RoleLead a critical product engineering team, influencing the technological direction. Expertise in Modern ArchitectureContribute to the development of modern, scalable, observable, and resilient systems. Career MobilityExplore diverse roles within the organization. Industry ImpactContribute to a leading financial institution and shape the future of banking in India. Dynamic EnvironmentWork in a challenging and innovative environment, applying your skills to create impactful solutions.
Posted 2 weeks ago
2.0 - 6.0 years
30 - 35 Lacs
Bengaluru
Work from Office
FunctionSoftware Engineering, Backend Development Responsibilities: You will work on building the biggest neo-banking app of India You will own the design process, implementation of standard software engineering methodologies while improving performance, scalability and maintainability You will be translating functional and technical requirements into detailed design and architecture You will be collaborating with UX designers and product owners for detailed product requirements You will be part of a fast growing engineering group You will be responsible for mentoring other engineers, defining our tech culture and helping build a fast growing team Requirements: 2-6 years of experience in product development, design and architecture Hands on expertise in at least one of the following programming languages Java, Python NodeJS and Go Hands on expertise in SQL and NoSQL databases Expertise in problem solving, data structure and algorithms Deep understanding and experience in object oriented design Ability in designing and architecting horizontally scalable software systems Drive to constantly learn and improve yourself and processes surrounding you Mentoring, collaborating and knowledge sharing with other engineers in the team Self-starter Strive to write the optimal code possible day in day out What you will get:
Posted 2 weeks ago
12.0 - 22.0 years
30 - 45 Lacs
Chennai
Work from Office
Kubernetes, Docker & multi-cloud orchestration tools. AWS, Azure, GCP, and private cloud environments, ensuring compatibility & interoperability. Code tools & cloud-neutral deployments. front-end frameworks & back-end development. SQL & NoSQL, CI/CD
Posted 2 weeks ago
4.0 - 6.0 years
4 - 8 Lacs
Bengaluru
Work from Office
We are seeking an experienced software engineer to develop highly visible and widely used tools and drivers in the DataStax Enterprise, Apache Cassandra and AstraDB ecosystem. In this role, you will join a small team of talented engineers developing products that help developers succeed in efficiently delivering business value in high-scale applications.You will take ownership of projects and must be willing tojump in to help customers. What you will do: Participate in and drive design within drivers, and across multiple products Implement cutting edge software solutions used in some of the largest scale applications on the planet Integration work involving Apache Cassandra™, DSE, AstraDB and other big data technologies Resolve challenging and diverse customer issues Foster the development community surrounding both proprietary, and open source products As a team, own both development and quality aspects for all products Research and implement improvements of the product as well as the development infrastructure Perform regular code reviews Maintain product documentation, white papers, and educational materials Write technical blog posts relating to our technologies Ongoing education around relevant technologies Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 4-6 years of experience in software engineering Deep Expertise in at least one of the high-level, multi-paradigm languages with a preference for Java, Go, and/or Python Experience with any distributed database (such as DataStax Enterprise, Apache Cassandra, Amazon DynamoDB, Azure CosmosDB, or other cloud native database products) Command of asynchronous and concurrent programming concepts Knowledge of high-performance, low-latency network programming Preferred technical and professional experience Effective technical experience with Git and GitHub Familiarity with GoCQL driver Experience with Jenkins or other CI systems Experience with cloud environments for build and deployment Proven ability to collaborate well in a globally distributed team environment Familiarity with creating and running containerized applications
Posted 2 weeks ago
6.0 - 9.0 years
4 - 8 Lacs
Bengaluru
Work from Office
We’re looking for an experienced, motivated hands-on engineer who brings ideas about building largescale enterprise applications; As a Senior Developer, you’ll apply your deep expertise in designing, developing and delivering a world class software. You will also help in providing technical direction and develop strategies for long-term product growth. You need to be versatile, display leadership qualities and open minded to take on new problems that our customers face. The day today responsibilities include Analyzes and designs software modules, features or components of software programs and develops related specifications. Develops, tests, documents and maintains complex software programs for assigned systems, applications and/or products. Gathers and evaluates software project requirements and apprises appropriate individual(s). Codes, tests and debugs new software or enhances existing software. Troubleshoots and resolves or recommends solutions to complex software problems. Partner and work with data scientists in the team in taking data science algorithms and integrating them efficiently for high scale production application as required. Provides senior level support and mentoring by evaluating product enhancements for feasibility studies and providing completion time estimates. Assists management with the planning, scheduling and assigning of projects to software development personnel. Ensures product quality by participating in design reviews, code reviews, and other mechanisms. Interacts effectively with Quality Assurance team. Participates in developing test procedures for system quality and performance. Writes and maintains technical documentation for assigned software projects. Provides initial input on new or modified product/application system features or enhancements for user documentation. Reviews user documentation for technical accuracy and completeness. Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise 6 to 9 years of experience in developing enterprise applications using Java, J2EE and related technologies Hands-on experience with both RDBMS (Oracle, IBM DB2) and no-SQL databases (Cassandra) Strong understanding of advanced algorithms used in design and development of enterprise grade software Hands on experience writing code with streaming tools like Kafka and using cloud functions (serverless compute) Strong knowledge of Microservice architecture and deployment model for enterprise grade cloud env (public / private). Strong knowledge of software development tools and methods; related software languages; test design and configuration; related systems, applications, products and services. Good written and verbal communication skills. Ability to test and analyze data and provide recommendations; to organize tasks and determine priorities; Ability to provide guidance to less experienced personnel. Proven debugging and troubleshooting skills (memory, performance, battery usage, network usage optimization, etc) Preferred technical and professional experience Java, Spring boots No-sql DB microservices Experience in working on large scale SaaS application
Posted 2 weeks ago
4.0 - 6.0 years
3 - 7 Lacs
Bengaluru
Work from Office
We're looking for talented software engineers with a passion for learning and a systems-oriented view of software engineering to join our team working full-time on the core of our proprietary database based on Apache Cassandra. In this position you will be working in an important role on a complex infrastructure project used by many major organizations across the world, and collaborating with fellow engineers to improve the project. If you want to work on the most interesting problems of your career with the most collaborative and skilled peers you've ever worked with, this might be the role for you! You'll take on a critical role on the core of our platform, working on enhancements and bug-fixes on our multi-model distributed database. Engineers on this team collaborate extensively with internal teams across to coordinate for releases, support existing customers through defect fixes and improvements, and review and advise on documentation for the project. We’re looking for engineers that have a knack for untangling complex knots in code-bases and concurrent systems, with expertise in a C-lineage language (Java, Scala, Kotlin, C#, C++, Rust, etc). A gut passion for quality, elegance, performance and simplicity in solutions and code is critical in this role.If you're comfortable in navigating multi-threaded, large distributed systems at scale this will be a great fit. What you will do: Author, debug, and improve code in the core of DataStax Enterprise Cassandra Actively and self-driven collaborate with other engineers, field team and support members Work on maintenance, bug fixes , new feature development and improvements to the platform Help prepare different teams for DSE releases (documentation, field, etc) Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 4-6 years of relevant experience Expertise in at least one C-lineage language that supports OOP and FP (Java, Scala, Kotlin, C#, C++, Rust, etc) Ability to work autonomously, self-manage your time, and to an extent self-direct when given high level strategic priorities Ability to communicate clearly with peers and stakeholders verbally and via text (video calls, JIRA, Slack, email) Demonstrated ability to focus on analytical tasks such as finding issues in a huge, distributed system A desire to learn and grow daily, both technically and w/soft-skills interpersonally An open-minded and collaborative attitude Preferred technical and professional experience Expertise in Java and Scala programming on the JVM Experience with concurrency, memory management and I/O Experience with Linux or other Unix-like systems Experience with distributed databases, DataStax Enterprise or Apache Cassandra in particular Experience with distributed computing platforms, Apache Spark in particular
Posted 2 weeks ago
10.0 - 15.0 years
5 - 9 Lacs
Bengaluru
Work from Office
As the Technical Support Engineering Leader, you will utilize your passion for helping others to ensure that our Developers and Enterprises are successful in their use of DataStax products and solutions. This is a continuous learning and teaching role where you will develop and share your knowledge of troubleshooting, configuration, and exciting new technologies inclusive of and complementary to Apache Cassandra and DataStax Enterprise. What you will do: Delivery of superior-level service to end-user customers, and functioning as point-of-contact for escalated issues to ensure appropriate response and focus of support teams Manage the hiring, development, and retention of technical support engineers and enhance their technical, communication, and business skills to deliver quality service to partners and customers. Ensure adherence to response-time and response-quality SLAs, that workload is balanced across engineers, and that the team delivers on their commitment to customer success. Implement, maintain, and enhance escalation processes and procedures and the on-call schedule and systems to ensure that service and customer satisfaction goals are consistently exceeded. Compile, analyze, and report on support metrics and work with product and engineering teams to communicate hot issues, customer/partner needs, priorities, and to drive product improvement. Develop and execute strategic and operating plans, working hand in hand with other support leaders. Contribute to the direction of support infrastructure, processes, and systems to increase the quality and efficiency of support. Tracking, monitoring and reporting on department operations, and closely manage critical customer accounts to develop path to issue resolution Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 10-15 years of relevant experience Demonstrated experience supporting enterprise level, mission-critical applications Mature and seasoned senior manager excelling in customer communication, problem-solving, and comfortable presenting to executives as well as front-line staff Previous account management or account executive skills desired, with ability to organize and track multiple projects Effective leadership experience required, with goal setting and action plans for career development on a team and individual basis. Must exhibit an effective customer service attitude and be able to lead a team in resolving difficult customer situations. Technically sound, able to lead and participate in technical discussions and work on basic technical cases when required Supporting Apache Cassandra environments or other relational and/or alternative database technologies Experience supporting various types of DBaaS and associated cloud environments. Strong understanding of Generative AI concepts and emerging trends in AI research. Strong understanding of Java, Python, and/or another programming language Strong Linux and Networking skills navigation and tools Experience managing technical support operations in a distributed environment Familiarity with open source software a plus Skilled in leading and motivating talented support engineers. Knowledge and proficiency in staff scheduling, workload analysis, performance management, and interviewing skills. Ability and comfort in dealing with difficult employee or customer issues, and in ensuring positive interactions even when message content is difficult or critical. Must be motivated by challenges and be able to offer multiple solutions for a problem. Proven track record of identifying and developing innovative enhancements to Support process and methodology. Able to develop individual and team objectives to contribute positively to organizational goals and direction
Posted 2 weeks ago
7.0 - 9.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Databases and event logs are complementary infrastructure in modern software architecture. You will be a core member of the engineering team, enhancing and optimizing Pulsar to work with Cassandra in DataStax’s Astra cloud service. You will be highly involved in the design, implementation, and operation of solutions to solve problems for the world’s leading enterprises as we scale up and deliver an amazing developer experience. What you will do: Author, debug, and improve code in the core of Apache Pulsar Contribute to open-source and proprietary projects that interface with Pulsar Aid production support teams debugging and root causing user-facing issues Work in a fast-moving environment to rapidly prototype, iterate and evolve solutions for real-world developer need Perform regular code reviews among peers Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 7-9 years of relevant experience Systems level proficiency in Java or another popular language. Experience working on large scale distributed systems Experience with multi-threaded programming and concurrency primitives. Knowledge of distributed data stores (NoSQL systems) to achieve massive scalability and availability of the data made available by your data pipelines. Familiarity with bug tracking tools, version control tools, build automation tools and test automation tools. Experience in SDLC having contributed at each stepPlan, Track, Code, Build, Test, Deploy and Monitor. Preferred technical and professional experience Experience with Apache Pulsar or Kafka is a plus. Experience with Apache Cassandra is a plus.
Posted 2 weeks ago
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