2.0 - 5.0 years

4 - 8 Lacs

pune

Work from Office

Job Summary You'll be the nerve center for managing incoming customer support cases across our global queue. Your job is to make sure every case lands where it should, on time, and with zero guesswork. You'll spot bottlenecks before they become problems, keep SLAs intact, and help teams stay thoughtful by flagging what needs attention. You will have to work from Pune location and need to work in US business hours. You will report to Manager, Product Support Job Details Triage & Routing Stay on top of all incoming support cases. Make sure they're routed based on case type, customer entitlement, and urgency. Reassign misrouted or unclaimed cases to prevent SLA breaches. SLA Watchdog Track agin...

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