Senior Specialist Case Processing World Courier

2.0 - 5.0 years

3 - 12 Lacs

noida, uttar pradesh, india

On-site

Performing triage and review for initial validity assessment of cases including spontaneous, health authority, Clinical Trial and literature cases. Data entry into PV database Initial ICSR assessment, if applicable Evaluation of the need for expedited reporting to Health Authorities / partners of a client concerned, including reporting timelines Preparation of standard reporting forms (e.g., CIOMS I / MedWatch Forms and XML Preparation and sending of follow up requests Submission of ICSRs to Health Authorities and partners of a client Case completion / documentation Conduct quality checks of Individual Case Safety Reports (ICSRs) and ensure quality assurance in accordance with project requir...

Posted 1 month ago

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Queue Analyst Avalara Technologies

2.0 - 5.0 years

4 - 8 Lacs

pune

Work from Office

Job Summary You'll be the nerve center for managing incoming customer support cases across our global queue. Your job is to make sure every case lands where it should, on time, and with zero guesswork. You'll spot bottlenecks before they become problems, keep SLAs intact, and help teams stay thoughtful by flagging what needs attention. You will have to work from Pune location and need to work in US business hours. You will report to Manager, Product Support Job Details Triage & Routing Stay on top of all incoming support cases. Make sure they're routed based on case type, customer entitlement, and urgency. Reassign misrouted or unclaimed cases to prevent SLA breaches. SLA Watchdog Track agin...

Posted Date not available

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