6 Case Resolution Jobs

Role Overview: As a People Operations Partner at Celonis, you will play a crucial role in delivering exceptional employee experiences by providing advanced support and ensuring compliance with regional HR policies and employment laws. Your responsibilities will include resolving complex, escalated cases, executing region-specific processes, enhancing knowledge management, collaborating cross-functionally, and driving continuous improvement. Key Responsibilities: - Own the resolution of complex, escalated Tier 2 cases requiring in-depth knowledge of regional HR policies, employment laws, and compliance requirements. - Provide tailored guidance to employees and managers, ensuring compliance wi...

This job is with Wise, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Important Note For Applicants As part of our application process, you will receive an assessment immediately upon applying. This assessment is designed to take approximately 30 minutes and must be completed on a laptop. Please ensure you have a stable internet connection and a quiet environment to complete the test. We appreciate your understanding and look forward to your application! Applications without assessment wouldn't be considered. Wise is a global technology company, building the best way to move and manage...

This job is with Wise, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Important Note For Applicants As part of our application process, you will receive an assessment immediately upon applying. This assessment is designed to take approximately 30 minutes and must be completed on a laptop. Please ensure you have a stable internet connection and a quiet environment to complete the test. We appreciate your understanding and look forward to your application! Applications without assessment wouldn't be considered. Wise is a global technology company, building the best way to move and manage...

Role Overview: As a core member of the newly formed Employee Relations Centre of Excellence, you will collaborate with Regional HR leadership across India and APJ. Your role will involve providing strategic guidance and hands-on support on various Employee Relations (ER) matters, including performance management, investigations, grievances, policy compliance, accommodations, and offboarding, all while ensuring a strong focus on relevant labor laws in India and the Philippines. Key Responsibilities: - Provide coaching to leaders and HR on aspects such as performance improvement, feedback delivery, disciplinary action, and exits, ensuring fairness and proper documentation. - Lead investigation...

Technical Support Apprentice We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. More at . Role Overview: Apprentice provides end-to-end technical support for Trellix customers and is responsible for providing technical service of fault recording, diagnosis, problem solving, and resolution delivery for Trellix customer base. Apprentice will rely on their extensive experience and product knowledge, as well as a clear focus on customer service to drive customer success. Key Responsibilities Act as the first ...

Job Description: Sutherland is hiring Customer Support Associates on contract role for the SAS process , supporting a leading international airline. If you have a knack for problem-solving and excellent communication skills, this is the right opportunity for you! Key Responsibilities: Handle customer queries related to refunds, baggage mismatches, lost luggage , and other travel-related concerns Respond to customers via email and chat , ensuring timely and accurate resolutions Maintain high-quality communication standards and adhere to email etiquette Achieve daily resolution targets (e.g., resolving 2050 cases/day) Maintain case logs, follow up where required, and ensure customer satisfacti...