229 Case Management Jobs - Page 9

The IBM FileNet / Case Manager role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the IBM FileNet / Case Manager domain.

Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementManage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights. What are we looking for Candidate with Case Management knowledge.Intermediate. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Company Description POSITION Title Information Security Analyst-L2 Reporting To Manager Work Location Bangalore SUMMARY OF POSITION AND OBJECTIVES: Eurofins is ramping up the Security Operations Center and has a need to extend the L2 incident resolvers team. The person working in L2 SOC team receives incidents escalated from L1 SOC, gets to manage the findings and work towards remediation of the incidents found. He/she continuously operates the Security Incident process, driving the resolution of identified issues, as part of the team, bringing the necessary experience and expertise above the L1 SOC level. The role requires working in shift mode (24/7), after the initial ramp up period. POSITION & OBJECTIVES :(maximum 1000 characters (not including spaces) for posting on Eurofins website and career portals): : Monitoring and analysis of cyber security events with use of SIEM, IDS, EDR, antivirus, Internet Footprint tools, proxy solutions. Security Event Correlation as received from L1 SOC or Incident Response staff or relevant sources to determine increased risk to the business. Recognize potential, successful, and unsuccessful intrusion attempts/compromises thorough review and analysis of relevant event detail and summary information. Development and execution of SOC procedures. Educating and coaching the L1 colleagues. Triage security events and incidents, detect anomalies, and report/direct remediation actions. Ensure confidentiality and protection of sensitive data. Analysis of phishing emails reported by internal end users for cases going above L1. Working with remediation (IT Infra & Ops) teams on events and incident mitigation. Follow up on remediation activities. Support the SOC Manager in his duties (e.g. extension of SOC services to new sites). Support L3 colleagues as required. Technical Knowledge : Strong working knowledge of security-relevant data, including network protocols, ports and common services, such as TCP/IP network protocols and application layer protocols (e.g. HTTP/S, DNS, FTP, SMTP, Active Directory etc.). Experience and keen understanding of cybersecurity tools, including SIEM, IDS/IPS, antivirus and endpoint detection & response solutions. Experience in developing and maintaining Play/Runbooks and/or Standard Operating Procedures in a SOC environment. Strong troubleshooting, reasoning, and analytical problem-solving skills. Ability to communicate technical details effectively in writing and verbally to junior IT personnel and management. Keen on further developing oneself in the information security world and the security operations. Personal Qualities: Team player. Detail oriented. Excellent communication with technical leaders. Systems Thinking - the ability to see how parts interact with the whole (big picture thinking). Able to work under minimal supervision. EVOLUTION: The position performs in a Threat Researcher role. The Analyst will use advanced network and host based tools that will proactively search through datasets to detect and respond to imminent and potential threats that evade traditional security solutions. Candidate should be capable of clear communicating to varying audience across the organization, in addition to seeking and building consensus where it is needed to achieve a strengthened security posture. What we offer: Opportunity to grow in a demanding, fast-growing organization. Very attractive, multicultural, and friendly work environment in fast-growing international company (with more than 55 000 employees). Possibility to grow and make the next step in your professional career and self-development. A launch pad into various opportunities within many business lines of Eurofins globally. A chance to become part of a highly motivated international team of professionals Qualifications Masters degree or Bachelors degree (B.E, B.Tech) or equivalent Minimum of 2-3 years of professional experience as a SOC Analyst (L1 or L2), threat researcher or hunter or a similar comparable role dealing with incident handling, alert tracking, cybersecurity case management.

Responsible for calling insurance companies in US to analyze the claims and follow up on outstanding Account Receivable Capable to capturing denials Appeal to insurances for pending claims End to End knowledge of revenue cycle management process Handle customer issues, escalation calls and coordinate with different functions, case management Primary Skills Experience in international BPO specifically in a Voice process Excellent communication (written and verbal) and comprehension skills in English

"Looking for immediate joiners" Primary Technology: Salesforce Service Cloud Role: Salesforce Developer with Hands on Service Cloud Implementations and Support Work Location: Kochi/Remote Work Timings: 1 pm to 0 pm IST Experience:3+ Years of hands-on experience in Salesforce Sales, Service and Communities. Job Description We are seeking a highly skilled and motivated Salesforce Service Cloud (SFSC) Developer who can go beyond traditional development work to act as a consultant partnering with business stakeholders, configuring data, and shaping optimal SFSC solutions. The ideal candidate will have hands-on experience with Salesforce Service Cloud and a strong understanding of customer service processes, combined with the ability to advise, configure, and implement scalable solutions that meet business needs. Duties to be performed 3+ Years of hands-on experience in Salesforce Sales, Service and Communities. Case Management through Email2Case, Web2Case and Chat2Case. Expert in building LWC and managing components support multiple Countries and multi-language selections. Hands on Omni Channel Implementation, skill-based case routing. Live Agent Chat integrations with help Desk, chat to case hands on implementation. Knowledge Articles management and Visibility in Experience Cloud. Expert with Apex classes, Triggers, Batch Jobs and Integrations. Local translations expert and to configure dynamic translations. Hands on creating Search engines and optimization. Participate in code reviews to ensure code quality and adherence to best practices. Experience with working in Agile methodology, participating in daily stand-ups, sprint planning and retrospectives. Strong communicational skills to work effectively with cross-functional teams. Salesforce Certified Platform Developer I Salesforce Certified Platform Developer II Salesforce Certified Service cloud consultant. Nice to Have : • Salesforce Certified App Builder. • Salesforce Certified Administrator. • Salesforce Certified Experience cloud consultant (community Cloud). Hands on CTI Integration and customizations.

Our Product an Innovations team is looking for your support to further develop and establish the way our HR systems are integrated within the wider system landscape, You will provide technical expertise and thought leadership to the Global HR Platform organization on how best to leverage its Integration Platform as a Service (IPaaS) platform, You will be responsible to ensure a stable, reliable and effective operating environment to support the IPaaS platform and related infrastructure (e-g, servers) You'll also lead the design of data integration approaches that meet business requirements and leverage investment in IPaaS You should aim to establish and maintain an effective working relationship with the product vendor (focused on technical capability, incident management, support and platform strategy, including updates, patches and new features), as well as the development teams that will use the integration platform It is also expected that you will contribute to the creation and maintenance of development standards for the effective use of the integration platform, Department Global HR Services Workday, case management system, snaplogic Role Responsible for managing the Global HR (IPaaS) middleware platform, SnapLogic Provide expert guidance/assistance to the team on technical aspects, especially on problem solving and performance tuning Research alternate solutions and educate team on industry trends Manage relevant platform updates per vendor guidelines and best practices (including software patches, updates, security and new deployment of new capability) Manage the platform lifecycle and establish a mid-term strategic roadmap for IPaaS platform, Design and development of adapters/plug-ins for external application integration, Location

: The Level 2 Executive will be responsible for handling escalated cases, providing advanced support, and ensuring the efficient resolution of complex issues The role requires a deep understanding of case management processes, excellent problem-solving skills, and the ability to collaborate effectively with cross-functional teams. Key Responsibilities: Manage escalated cases and provide comprehensive support for timely and effective resolutions. Leverage SAAS-based case management platforms and systems with advanced technical proficiency. Conduct detailed case reviews to ensure accuracy, compliance, and adherence to protocols. Collaborate with various teams to resolve complex issues and contribute to continuous improvement initiatives. Required Candidate Profile: Minimum of 1-2 years of experience in a Level 2 or similar role within a case management system. Excellent written and verbal communication skills. Strong ability to work collaboratively with cross-functional teams. Familiarity with the Education Industry and case management best practices. Educational Qualifications: UGAny Graduate PGAny Postgraduate OthersProficiency in MS OFFICE Suite Show more Show less

Senior ServiceNow HRSD Developer Company: NexusNow.ai Location: PAN India (Remote | Hybrid) Experience: 3+ Years in ServiceNow HRSD Job Type: Full-time | Immediate Joiners Preferred About Us At NexusNow.ai , we empower enterprises through ServiceNow-led digital transformation. As a ServiceNow consulting and implementation partner, we deliver intelligent solutions across ITSM, HRSD, CSM, FSM, and more. We're scaling rapidly and looking for passionate ServiceNow professionals to join our high-performing, collaborative team. Job Summary We are seeking a Senior HRSD Developer who will serve as the technical SME for the ServiceNow HRSD platform . Youll design and develop advanced HR solutions, build engaging Service Portals, and drive complex integrations all while following best practices and pushing the boundaries of what's possible with ServiceNow. What Youll Do Lead design, development, and implementation of ServiceNow HRSD modules including Case Management, Lifecycle Events, Knowledge Management, and HR Agent Workspace. Build and customize Service Portals , reports , dashboards , and HR Scoped Apps . Integrate ServiceNow with external HR systems (e.g., Workday, SAP, SuccessFactors) using REST/SOAP APIs. Collaborate closely with functional consultants and stakeholders to convert business needs into robust ServiceNow workflows. Own end-to-end lifecycle including solution design, development, testing, documentation, and deployment. Troubleshoot and resolve incidents, manage enhancements, and support HRSD upgrades and patching. Maintain documentation and ensure compliance with security and development best practices. Stay up to date on platform features, HR trends, and contribute to continuous improvement. What We’re Looking For Bachelor’s/Master’s in Computer Science, IT, or related field. 3+ years hands-on experience in ServiceNow HRSD development and support. Strong expertise in Service Portal , UI Policies , Flow Designer , and reporting . Proficient in JavaScript , AngularJS , HTML/CSS . Hands-on experience with integrations using REST/SOAP APIs . Strong problem-solving skills with the ability to analyze complex issues. Excellent communication and stakeholder management skills. Experience with at least one end-to-end HRSD implementation . Why Join NexusNow.ai? Work on exciting global ServiceNow projects Join a ServiceNow-focused expert team with deep domain knowledge Fast-growing company with clear career growth paths Work-life balance, upskilling opportunities, and supportive culture

Role Purpose The purpose of this role to deliver great customer service/experience by effectively acknowledging, tracking, and prioritizing all client cases as per the regulatory guidelines, and ensuring resolution as per the defined SLAs, by allocating the same to the relevant support team. Ensure operational excellence through contract and regulatory compliance, effective case acknowledgment, tracking, prioritization, system updation, and reporting Acknowledge client cases as per the SLAs defined in the contract Access client tool and log all incoming client cases accurately on the internal tool as per contract Accurately document all pertinent case information such as case number, case type, etc. of daily cases received Follow standard processes and procedures to track and prioritize all client cases Accurately update the internal tool with daily cases and forward the same to respective agents and QAs Access and maintain internal knowledge bases, resources and frequently asked questions to aid in effective case logging and prioritization Maintain and timely update internal tool for agents to speed up response time Identify red flags and escalate serious client issues to Team leader in cases of non-compliance and untimely resolution Ensure all client information, disclosures and regulatory changes are given to agents and QAs on a regular basis Monitor compliance with service agreements to avoid legal challenges Share recorded case logs and status reports with clients and supervisors on a daily basis Deliver excellent customer service through effective understanding of client tool, accurate case logging and prioritization as per regulatory guidelines Serve as the primary point of contact for accessing cases pertaining to a specific client using designated client tool Develop deep understanding and use of client tool to effectively perform day today duties Access client tool and acknowledge to the client the receipt of the cases as per the SLAs defined in the contract Accurately document all pertinent case information such as case number, case type, etc. on a daily basis for all cases received Prioritize cases on the levels of urgency and complexity as per the regulatory guidelines defines by the client Accurately extract case information and create an excel listing cases along with relevant information pertaining to the cases Maintain logs and records of all client cases as per the standard procedures and guidelines Collaborate with client and undergo trainings on any new regulatory guidelines for a particular client process and implement the same on all cases Ensure allocation and resolution of client cases as per the defined SLAs by accurately updating internal tools, training sessions on new regulations and regular reporting Ensure allocation of cases to agents and QAs by accurately recording all client cases on the designated internal tracking software Maintain tracker of all cases received along with the allocation information for reporting purposes Ensure all client cases are resolved as per the defined SLAs and regulatory guidelines defined by the client Maintain and share the resolution status report with supervisor and client on a daily basis Share the hourly productivity update report with supervisors and clients on a daily basis Undertake client training on specific tool features and/or any other regulatory changes introduced by client/govt. Conduct training sessions for agents and QA ensuring the regulatory changes have been effectively communicated to all agents and QAs Ensure new regulatory guidelines are implemented all client processes to avoid penalties and non-compliance Liaise between the client and internal teams on escalations of serious issues and unique queries Follow up with agents and QAs to record feedback and ensure compliance to contract SLAs and regulations Interact and engage with the client and internal stakeholders to communicate and update progress against a particular case Build capability to ensure operational excellence and maintain superior customer service levels for the existing client Undertake trainings to stay current with any new features, changes and updates on client tool Enroll in product specific and any other trainings per client requirements/recommendations Conduct training sessions for Agents and QAs on any new regulatory guideline that needs to be applied to any process urgently Identifying and document most common problems and recommend appropriate changes to the team leader Updates job knowledge by participating in self learning opportunities and maintaining personal networks Job Description The Solutions Delivery Analyst is responsible for execution of ongoing operations tasks, identifying operational efficiencies, and identifying continuous improvement opportunities. The Solutions Delivery Analyst is often called upon to execute manual processes (requiring plan knowledge and analysis) but always with a focus to streamline, automate, and/or standardize the process. The Solutions Delivery Manager works with the Benefits Operations Manager (BOM) to identify process improvements by identifying issues, process delays, and quality problems and recommends solutions. The Solutions Delivery Analyst is responsible for resolution of participant and plan administration issues, workflow management, increased ownership of complex ongoing tasks, identifying operational efficiencies and continuous improvement opportunities. This role may be leveraged across multiple clients. Roles & Responsibilities Strong understanding of client plan provisions/product & processing guidelines and SLA metrics Able to manually perform Benefit processes and complex tasks/calculations that require plan knowledge, analysis, and interpretation Research complex Benefits issues and formulates resolutions/ recommendations by analysing fact patterns and applying plan provisions and best practices Resolve tasks in accordance with due dates and ensure process is well documented. Create adhoc reports as required to support client service delivery functions. Provide day-to-day client and third-party administrator contact for participant processing inquiries. Participate & contribute in daily huddles and status meetings. Document task/ workflow analysis and comments in a concise, effective manner such that it can be easily understood by participant Develop and deliver client-specific operational training; monitor ongoing adherence to SOPs to ensure high quality. Work with the client team across shores to deliver against client requirements. Proactively identify training needs and provide necessary coaching as required to BOAs. Proactively seek performance feedback to build & enhance knowledge. Build and leverage partnerships across shores to deliver against client requirements. Create robust documentation & SOPs for transition of activities between Ops and Shared Services, combined with ongoing coaching. Document task/ workflow analysis and comments in a concise, effective manner such that it can be easily understood by the broader team Actively listens to all stakeholder/ team members to understand their perspective and ensure continuous understanding regardless of communication channel Ensures processing documentation is accurate and complete; receives/verifies updates resulting from change orders. Qualifications Bachelors degree or equivalent work experience required. Good MS Office skills Good Communication Skill

Dear All.., Ihope this email finds you well. Following our recent discussion, Ienjoyed our conversation today regarding the opportunity we previously discussed. Below is a summary of our dialogue to ensure clarity and alignment on our next steps. Kindly review the details provided and respond with your confirmation and acknowledgement of your interest in proceeding further. Please confirm that you have not previously applied to ISpaceSoftware India pvt Ltdand that you grant Diensten Tech Ltd (DTL) permission to represent you for this opportunity. Additionally please confirm your willingness to work as a permanent employee of Diensten Tech Ltd, stationed at the client location, ISpaceSoftware India pvt Ltdin Hyderabad. Please go through below details. Client: ISpaceSoftware India pvt Ltd Location-Hyderabad (Hybrid) Skill :MS Dynamics CRM Technical JD: Skills : We need folks with MS dynamics customisation experience, integrating APIs with third party systems . Document , Knowledge and Case management Good Comm skills and preferably look for Hyderabad Notice Period : Immediate Working Model -WFO Interview process: 1- Round (Virtual),2- Round(F2F) Please be informed that your net pay will depend on the TDS/IT Declaration savings provided by you . Please fill the Below Details: Name As per Adhar : Total Experience: Relevant Experience: Current Total Compensation (CTC): Expected Total Compensation (ECTC): Notice Period: Photo Soft Copy (Mandatory) : Aadhar Soft Copy (Mandatory): Alternate Contact Number (Mandatory): Current Location: Preferred Location: Any other job offers you have, if applicable: Last working Day Acceptance mail orConfirmation : Please mention any payroll company names, if applicable. About Diensten Tech Ltd (DTL) : Diensten Tech Ltd (DTL) is an IT Service Organization, having focus on Professional Services, Corporate Training including eLearning Digital Content Solutions and Managed Services to provide business benefits to their customers and prospects in the shortest possible time with high quality delivery solutions at competitive rates. We are a next-generation IT consultancy service provider that helps enterprises reimagine their businesses for the digital age. We provide end-to-end professional solutions to make large companies and organizations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. We are a lifelong learning partner for enterprises, helping them build skills in emerging technologies at scale. Please visit www.dienstentech.com for more information Looking forward to your prompt response. ? Regards Sandhya. S Executive _TA Email id : [HIDDEN TEXT] www.dienstentech.com

Job Title:Pega Smart Investigate Architect Experience:7-10Years Location:Bangalore : Job Overview As a Pega Smart Investigate Specialist, you will be responsible for utilizing the Pega Smart Investigate application to streamline and optimize the investigation and resolution processes within the organization. Your primary focus will be to design, develop, and implement Pega Smart Investigate solutions that align with business requirements and enhance operational efficiency. You will work closely with business stakeholders, analysts, and development teams to ensure successful delivery and continuous improvement of the Smart Investigate platform. Advising banking clients on the best practices and utilization of Pega Smart Investigate to address their specific challenges, such as payment fraud, dispute management, and anti-money laundering (AML) investigations. Responsibilities Pega Smart Investigate ImplementationLea`d the end-to-end design, configuration, and deployment of Pega Smart Investigate solutions tailored to the organization's needs. Collaborate with business units to gather requirements and translate them into effective Pega workflows, case management, and UI components. Process Analysis and OptimizationAnalyze existing investigation processes and identify opportunities for improvement and automation using Pega Smart Investigate. Streamline case management, automate repetitive tasks, and enhance decision-making capabilities to accelerate resolution times and reduce operational costs. Pega Application DevelopmentDevelop and customize Pega Smart Investigate applications to align with business goals, compliance requirements, and best practices. Leverage Pega's low-code capabilities to create scalable and maintainable solutions. Integration and Data ManagementIntegrate Pega Smart Investigate with various data sources and external systems to ensure seamless information flow. Implement data models, establish data mappings, and ensure data security and quality within the application. Testing and Quality AssuranceConduct thorough testing of Pega Smart Investigate applications to verify functionality, performance, and compliance with business rules. Collaborate with QA teams to ensure high-quality deliverables. Documentation and TrainingCreate comprehensive documentation for Pega Smart Investigate implementations, including design specifications, technical documentation, and user guides. Provide training and support to end-users to maximize adoption and proficiency. Troubleshooting and SupportAddress issues and incidents related to the Pega Smart Investigate application. Investigate problems, identify root causes, and implement timely resolutions to minimize downtime and disruptions. Continuous ImprovementStay updated with Pega Smart Investigate best practices, new features, and enhancements. Proactively suggest and implement improvements to enhance the platform's capabilities and user experience. Supporting the implementation team in designing the solution architecture and ensuring alignment with industry standards and regulations. Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience in designing and implementing Pega Smart Investigate solutions. Strong proficiency in PegaRULES Process Commander (PRPC) and Pega Platform development. Knowledge of Pega Smart Investigate frameworks, case management, and data management. Familiarity with BPM (Business Process Management) concepts and workflow automation. Excellent analytical and problem-solving skills with a keen eye for detail. Strong communication and collaboration skills to work effectively with cross-functional teams. Ability to manage multiple priorities and deliver high-quality results in a dynamic environment. Experience 5+ years experience in Pega PRPC and at least 1-2 years in Smart Investigate Framework from his/her current project

Responsible for implementing technical solutions on Sailpoint 8.X / latest version, and case management framework Ability to create reusable components that can be leveraged across the enterprise for providing top-notch user experience Ability to translate complex business requirement into functional technical requirements using Sailpoint Systems workflow, rules and connectors Good hands on implementing SAILPOINT integration services using REST, SOAP, Email etc. Good understanding of SAILPOINT custom and new management features Design and implement product features in collaboration with business and IT stakeholders Design reusable components, frameworks and libraries Ability to interact with business analysts and business team members to refine requirements, Use Cases Perform all phases of software engineering including requirements analysis, application design, code development and testing Work very closely with architecture groups and drive solutions Participate in an Agile / Scrum methodology to deliver high-quality software releases Design and develop innovative solutions to meet the needs of the business using java, sprint boot and angular Review code and provide feedback relative to best practices and improving performance Troubleshoot production support issues post-deployment and come up with solutions as required Mentor and guide other software/Sailpoint engineers within the team Experience with troubleshooting Production log files and performance issues Responsible for unit testing more complex individual and team deliverables based on established test plans Responsible for ensuring an efficient integration of programming deliverables timely builds and overall code quality Contributes to the delivery of new applications and to the maintenance and enhancement of existing applications with shared responsibility for the technical issues. Primary Skills SailPoint Implementation Design and Development Software Engineering Secondary Skills Case Management Troubleshooting Code Review

ServiceNow Developer Design configure and customize ServiceNow platform for Daimler in one or more of the following modules ITSM and ITOM, Service Request Management, IntegrationsCustom reporting,Customer Service Management, Service Portal Experience in working in an agile environment following agile practices Contribute in all phases of the development lifecycle At done 1-2 projects in CSM/ FSM / HRSD / TSM / TSOM / Retail Core / S2P modules. Skilled in Customer portal / Employee center portal features implementation Hands-on experience in case management workflows Knowledge of usage on AI search / predictive intelligenceGenAI features Handson in latest gen UX / UI features can develop custom and OOB widgets building and configuring mobile apps in Servicenow Integration skills with hands-on rest Api development work Prepare and produce releases of software components Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review Have good knowledge about integrations to external tools Solve complex business problems by engineering existingand new algorithms Experience developing custom applications within the ServiceNow platform Experience in configuration of ITOM ITBM modulesservice requests portalsservice catalogs etc., Experience in ServiceNow customizations including Server and Client Scripts UI Action workflow administration data import etc Primary Skills ITSM and ITOM, Service Request Management, IntegrationsCustom reporting,Customer Service Management, Service Portal Experience in working in an agile environment following agile practices Contribute in all phases of the development lifecycle At done 1-2 projects in CSM/ FSM / HRSD / TSM / TSOM / Retail Core / S2P modules. Enhance and support the ServiceNow customer facing portal Integrate ServiceNow with other corporate applications via web servicesmid serveremail etc Translate design comps and other specifications into working code Build responsive web applications Develop middleware API calls for mobile web applications Server side scripting in Apache Jelly ServiceNow proprietary Expertise in ServiceNow HRSD development Secondary Skills Any Certifications in ServiceNow Any Certifications in ServiceNow

Hiring Alert: Customer Support Analyst Wanted! Are you passionate about building a team of Service First-driven individuals who want to exceed expectations? If you're a builder, problem solver, and love the fast pace of a startup, its time for you to apply now! Role: Customer Support Specialist Job Location: Hyderabad Work mode: Onsite (Hybrid) Rotational Shifts Key Responsibilities: - Maintain high customer satisfaction, focusing on providing the best customer support - Interact with customers via phone, chat, and email to proficiently troubleshoot and resolve basic issues - Accurately capture case notes and manage cases for clear, concise, and actionable resolution - Quickly identify complex issues and gather information to escalate to senior support team members - Author, edit, and publish quality Knowledge Base content to improve self-service resources - Accurately link and categorize cases to inform root cause analysis - Support job seekers and applicants on using our marketplace platform - Experience with an international company is a plus - Work within defined SLAs, analyze critical client issues, and handle time-sensitive projects - Should be okay working on rotation and weekend shifts (24/7 coverage) - Able to handle projects individually and invest time in learning the product About You: - 2+ years of applicable experience in product-led customer support - Detail-oriented especially while troubleshooting client issues - Ability to communicate concisely and impactfully with clients and internal stakeholders - Strong verbal and written communication skills - Experience in handling client calls is an advantage

Join us as a QA & Governance Analyst at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards You'll spearhead the evolution of our digital landscape, driving innovation and excellence You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences, To be successful as a QA & Governance Analyst you should have experience with: Experience in suggesting and then implementing operational process improvements to deliver a better service for stakeholders and/or to improve efficiency, Excellent written and communication skills, with the ability to communicate at all levels and with senior stakeholders, Extensive experience and knowledge in the use of the Microsoft Office suite of tools, Experienced in influencing and negotiating with senior level stakeholders (up to and including MD), Considerable experience and knowledge of conducting independent assurance / governance reviews, Some Other Highly Valued Skills May Include Exceptional Attention to Detail, Extensive knowledge and experience of delivery in respect of QA, Conformance and Governance reviews, including an understanding of reporting and mitigation or remediation criterion, Understanding of risk control, detection, prevention and mitigation practices, Expert knowledge of case management and why it is required from a judicial, regulatory and business perspective, Clear understanding of global data privacy and data protection regulations, You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills, This role is based in Pune, Purpose of the role To determine, negotiate and agree internal quality procedures, service standards and specification to improve performance and quality directing objectives, Accountabilities Identification of industry trends and developments to implement best practice in quality assurance Services, Collaboration with teams across the bank to align and integrate quality assurance processes, Development and governance of internal quality assurance procedures, standards and specifications, and act as a catalyst for change, mitigate risks and maintain efficient operations, Development of reports and presentations on quality assurance performance and communicate findings to internal senior stakeholders, Identification of areas for improvement and providing recommendations for change in quality assurance processes and provide feedback and coaching for colleagues on these highlighted areas, Execution of service quality assessments to monitor the quality objectives set by the bank, and ensure they comply with regulatory requirements, Participation in projects and initiatives to improve quality assurance efficiency and effectiveness, Determination of risk based on outcome of QA reviews, flagging risks that are outside of tolerance, Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement, Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources, If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others, OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate, Will have an impact on the work of related teams within the area, Partner with other functions and business areas, Takes responsibility for end results of a teams operational processing and activities, Escalate breaches of policies / procedure appropriately, Take responsibility for embedding new policies/ procedures adopted due to risk mitigation, Advise and influence decision making within own area of expertise, Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct, Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function, Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function, Make evaluative judgements based on the analysis of factual information, paying attention to detail, Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents, Guide and persuade team members and communicate complex / sensitive information, Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation, All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave,

Position : IBM Filenet Engineer Location: Hyderabad, Bangalore, Pune, Chennai Experience: 5yrs+ Mode: Work from office Experience in IBM FileNet, Case Manager, BAW (Business Automation Workflow) and experience in Migration from Case Manager to BAW.

Reporting Structure Reports to Manager Key Roles/Responsibilities End-to-end case management, including case receipt, facilitation of case follow-up, case download from regulatory authority websites, database entry, peer review and submission to applicable regulatory authorities within stipulated timelines. Mailbox management and tracking of incoming Individual case safety reports (ICSRs). Reconciliation of ICSRs. Enter and/ or submit cases to applicable regulatory authority safety databases. Perform and monitor literature for company molecules. Maintain and update safety logs and safety files. Prepare and share compliance data with QPPV. Provide data for compliance representation/monthly information system. Assist in responding to queries and requests related to safety of products and Pharmacovigilance system from regulatory authorities. Prepare for internal or external audits and inspections. Coordination with different stakeholders for data request etc. for fulfilment of Pharmacovigilance responsibilities. Essential Qualification Bachelors/ Masters degree in Pharmacy Competencies Good communication and interpersonal skills, both written and verbal Ability to manage multiple concurrent tasks Proven ability to meet strict deadlines Ability to work independently and in a team environment Competent in use of desktop applications: Microsoft word, excel and PowerPoint

OFSAA Developer Job Mode: Remote (EST working hrs) Notice - 30 days Job Requirement: • Familiar with Case Manager module, ver 8.1.x; • Resource will focus on Case Management Workflow development, User Groups / Access configuration, Queue development, UI configurations (e.g., add additional display fields) • Contract Duration: 6 months (start asap till Oct 2025), potential to extend for another 3 months.

locationsIN - Chennai posted onPosted Today job requisition idR142949 Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to): - Customer channel management - Case Management - Customer onboarding and relationship management - Contract and dispute management - and more. Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations. At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems. A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline. Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor. The job requires limited job and business knowledge at the time of hiring. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

Role Proficiency: Create and Organise testing process based on project requirement and manage test activities within team Outcomes: Test Estimates and Schedules-. Ensure Test Coverage Produce test results defect reports test logs and reports to evidence for testing Publish RCA reports and preventive measures Ensure Quality of Deliverables Report project metrics and status Ensure adherence of Engineering practices processes and standards Understand and contribute to test automation/performance testing Work with DevOps team when required; to understand testing framework and QA process for implementing continuous testing Manage team utilization Measures of Outcomes: Test Script Creation and Execution Productivity Defect Leakage Metrics (% of defect leaked % of UAT defects and % of Production defects) % of Test case reuse Test execution Coverage Defect Acceptance Ratio Test Review efficiency On-time delivery Effort Variance Test Automation Coverage Outputs Expected: Supporting Organization: Ensure utilization and quality of deliverables prepared by the team Co-ordinate Test Environment and Test Data provisioning Test Design Development Execution: Participate in review walkthrough demo and obtain sign off by stakeholder Prepare Test Summary Report for modules/features Requirements Management: Analyse Prioritize Identify Gaps; create workflow diagrams based on Requirements/User stories Manage Project: Participate in Test management Preparing Tracking and Reporting of Test progress based on schedule Domain relevance: Identify business processes conduct risk analysis and ensure test coverage Estimate: Prepare Estimate Schedule Identify dependencies Knowledge Management: Consume Contribute Review (Best Practices Lesson learned Retrospective) Test Design Execution: Test Plan preparation Test Case/Script Creation Test Execution Risk Identification: Identification of risk/issues and prepare Mitigation and Contingency plans Test & Defect Management: Conduct root cause and trend analysis of the defects Test Planning: Identify the test scenarios with understanding of systems interfaces and application Identify end-to-end business critical scenarios with less support Create and review the test scenarios and prepare RTM Prepare estimates (time /effort) based on the requirements/User stories Identify scope of testing Client Management: Define KPIs to the engagement and ensure adherence to these KPIs. Stakeholder Connect: Handle monthly/weekly governance calls and represent issues for the team Skill Examples: Ability to Create Review and manage a test plan Ability to prepare schedules based on estimates Ability to track report progress and take corrective measures on need basis Ability to identify test scenarios and prepare RTM Ability to analyze requirement/user stories and prioritize testing Ability to carry out RCA Ability to capture and report metrics Ability to identify Test Data and Test Env. Specifications Knowledge Examples: Knowledge of Estimation techniques Knowledge of Testing standards Knowledge of identifying the scope of testing Knowledge of RCA Techniques Knowledge of Test design techniques Knowledge of Test methodologies Knowledge of scope identification and planning Knowledge of Test automation tools and frameworks Additional Comments: Musts: - Solid experience in manual testing, including regression, and smoke testing - Experience with Java for test automation - Proficiency in writing automated tests using Selenium and Cucumber - Experience working in CI/CD environments (e.g. GitLab pipelines, Docker, etc.) - Understanding of test automation strategies for web applications - Familiarity with performance testing, especially using tools like Gatling and Lighthouse - Ability to design, implement, and maintain robust test suites - Strong understanding of software quality principles and Agile development processes - Experience collaborating closely with developers, product managers, and DevOps - Excellent communication and problem-solving skills --- Nices: - Experience with contract testing tools such as Pact - Familiarity with Allure Report for test result visualization - Exposure to performance monitoring tools - Experience with mocking tools - Familiarity with test case management tools and tracking metrics/reporting - Knowledge of accessibility testing tools and techniques - Experience in retail or e-commerce environments Required Skills Automation Testing,Selenium,Java,Gitlab

Required Experience 6 - 8 Years Skills PEGA, Pega Case Management img {max-height240px;} Must Have : Min 6 Years of hands-on Pega application design & development experience, Min 5+ years of Pega Case Management (CJCM) is a must. Hands on experience in performance analysis & code reviews using various Pega tools and performance improvement related development is a must. Issue Triaging & Log analysis capabilities (Kibana), also Flow Design understanding a must. Experience in integrating Pega applications with 3 rd party applications (CMS, Payment Systems, Other e-commerce systems) is a must. Pega, CSA, CSSA, PRPC, Case management, REST integration, Job scheduler, Queue Processor, Kafka, Agile Implement Pegas marketing solution, with a focus on outbound, inbound and real-time interactions etc. Working technical knowledge of integration (SOAP & REST) strategies, including web services Create marketing campaign functional requirements (such as segment identification, campaign steps, control groups, and contact frequencies) Good-to-Have : PEGA- CPDC Pega Decisioning (DCH HUB) experience a plus Pega RPA experience is a plus. Pega ML Studio experience is a plus. Verizon experience will be an Add-on. Sign in to apply Share this job

About The Role : Job Title- Client Implementation Analyst Location- Mumbai, India Role Description The Client Implementation Analyst (Documentation) supports the efficient delivery of implementation & documentation tasks and will act as a support resource throughout the project, working under the direct supervision of the Client Implementation Manager(s). Key tasks include (but not limited to) document generation, electronic banking system setups, performing & creating testing, supporting the resolution of client queries and issues. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Liaise and work with onshore implementation and service team on all documentation that covers new/sub-account opening, signatory updates including KYC, EBICS setup, account closure, account mandate updates, account amendments, as well as setup on Cash management Products. Manage implementation, maintenance related documentation requirements including signature verification, digitized document archival. Ensure timely and efficient delivery of required document package to onshore requestor with quality Work closely with implementation and product management on procedures/workflow concerning product documentation eg. CIS, CSA. Coordinate with internal parties to ensure all related setups are in place. Distribute documents to other DB branches/department if needed Escalate issues with respective L2 support teams Be able to provide Bank letters based on template and procedure defined Tasks being performed by the team to be documented and up-to-dated using Adonis Manage each cases using internal case management tool Your skills and experience The person required for the above position should have the following profile: Proficiency in German speaking B2, C1 and C2 and writing; able to communicate in German with clients. Language skillsfluency in German (1-3 years of experience) 1-3 years of handling client facing role. 1 year of experience in handling Cash Management products is preferred. Experience in IT systems administration/Networking will be an advantage Strong communication and inter-personal skills in German. How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

Pega Consultant Skill-Pega Platform,Pega Customer Service, Pega System, React, Implementation,AWS ,Azure,Telecom Exp Exp-1-3Yrs, PKG Upto-7.5LPA Exp-3-5Yrs, PKG Upto-12LPA Loc-Gurgaon NP-Imm-30Days Ritika-8587970773 ritikab.imaginators@gmail.com Required Candidate profile Skill-Pega Platform, Pega Customer Service, developing, integrations, Pega best practices, React ,Implementation, Technical Lead, Java, AWS ,Azure, Pega Consillation, Data Migration, Telecom Exp

The Global Network SONG Practice | Platforms Microsoft Dynamics 365 CRM Join our team of GN SONG consultants who solve customer facing challenges at clients spanning service, marketing and sales to accelerate business change. Practice: GN SONG Platforms MS Dynamics CRM (Customer Service) I Areas of Work: Microsoft Business Analyst/Functional Consultant MS D365 Customer Service Marketing, Service module | Level: Consultant | Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad,| Years of Exp: 5-10Years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challengesDo you want to design, build and implement strategies to enhance business performanceDoes working in an inclusive and collaborative environment spark your interest Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy Consultings Global Network SONG practice. The practice is aligned to the Global Network Practice of Accenture and works with clients across their service, marketing and sales functions. As part of the team, you will work on transformation services driven by key offerings like Advanced Customer Engagement, Marketing Transformation and Commerce Sales. These services help our clients become living businesses by optimizing their customer service, marketing and sales strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following:- Serve as CRM solution consultant and if required, perform hands-on delivery of customer interaction solution (Microsoft Dynamics 365 Customer Service, Marketing Sales modules) Requirements Gathering: Collaborate with stakeholders to understand their business needs and objectives. Elicit, document, and analyze business requirements and processes. Process Mapping: Create detailed process maps and workflows to illustrate current and future state processes. Identify bottlenecks and areas for optimization. Prepare clear and concise documentation, including business requirements documents, use cases, and user stories. Solution Design: Work with cross-functional teams to design and propose solutions, including software enhancements, process improvements, and organizational changes. Process Optimization: Analyze and redesign business processes to maximize efficiency and effectiveness. Recommend and implement improvements in collaboration with client teams. Deploy understanding of detailed MS Dynamics CRM configuration: Use customization and MS Dynamics 365 CRM architecture landscape Use prior experience with MS Dynamics 365 CRM configuration : Apply thorough knowledge hands-on experience of MS Dynamics Customer Service, Marketing and Sales modules as well as Power Platform expertise. Work with the client and implementation team : to conduct design sessions, requirement gathering sessions, drive backlog grooming sessions, create user stories and acceptance criteria, give regular working demos to all stakeholders during sprint reviews, functional testing, solution design and implementation activities. Be a member and/or lead the project delivery workstream across phases. Extensive Microsoft D365 Customer Service, Marketing Sales Implementation experience and developing enhancements: Across life cycle with multiple geographies and work as a CRM solution consultant. Provide best practices direction and implement approach based on MS Dynamics 365 CRM standards. Develop innovative, fact-based, and achievable strategies and operating models after evaluation of multiple strategic options. Develop knowledge of prevailing trends , financials, and operating drivers across multiple industry segments. Participate in pre-sales activities including response to RFPs, creating Proof of Concept (POC), creating effective presentations, demonstrating solutions during client orals, effort, and cost estimation process, etc. Participate in practice-specific initiatives including creating Point of View, creating reusable assets on industry wise Sales Life cycle, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Participate in growing the MS Dynamics practice Bring your best skills forward to excel at the role: Leverage expertise in designing key tools: Apply the 5-6 years of expertise in MS Dynamics CRM 365 Customer Service, Marketing and Sales, Case Management, Telephony Integration, Omni-Channel Routing, Service Analytics, Sales and Service Process, D365 Marketing features and Automation. Enable MS Dynamics 365 CRM solution: Apply this to facilitate solution build on MS Dynamics CRM ecosystem (Customer Service, Marketing, Sales, etc.). Apply key business Analysis skills: Focus on process analysis and designing/redesigning Customer Service and Marketing processes with the purpose of resolving process bottlenecks and pain areas. Hands-on with MS Dynamics 365 Customer Service, Marketing, Sales Power Platform knowledge Good to Have. Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, marketing and campaigning processes, operations and functional needs. Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project. Project management experience, including the ability to manage multiple projects simultaneously. Familiarity with project management methodologies (e.g., Agile, Waterfall). Ability to articulate the business value of recommendations/plans/strategies. Excellent analytical and problem-solving skills. Strong understanding of business processes, workflows, and systems. Thorough understanding of MS Dynamics CRM Framework and integration with internal and external components. Technical implementation experience not mandatory but good to have. Maximize deep skills to manage stakeholder expectations: Engage in resolving issues and risks for the success of the project and MS Dynamics 365 CRM Framework and integration Deep dive with MS Dynamics 365 CRM certification: Certification in one or more these focused solution areas- Service/Marketing/Sales Functional Consultant.

Qualifications - Good knowledge on managing Tax Related profiles, leveraging the agency portals. - Possess good understanding of Taxes and State & Federal laws. - Hands on knowledge on agency portal and related work. - Strong problem-solving skills -Self-starter who seeks out what they need rather than waiting for it to be delivered -Excellent oral and written communication skills -Excellent customer services skills -Proficient with Microsoft Office applications -Ability to exercise judgment within broadly defined practices and policies in selecting methods and techniques for obtaining solutions Preferred Qualifications: -General understand of payroll and payroll tax industry experience -Experience with data auditing, case management experience, and data control -Previous experience with SaaS based customer data profiling, configuration, and data updates -Experience working directly with customers -Process/operational excellence experience is a plus -Bachelors degree in Business, Accounting, or related field or equivalent work experience