443 Case Management Jobs - Page 8

You should have 0-1 year of experience. As a Customer Service Support representative, your primary responsibility will be to handle direct inbound customer service communications in compliance with Sees high standards. You will address incoming voice calls related to order updates, inquiries, and general customer service questions. Your aim will be to resolve all technical and order-related issues during the first interaction with customers. In case of any concerns related to the Sees website or other online platforms, you will either resolve them or escalate as necessary. Keeping accurate records of customer interactions using Salesforce Service Cloud will also be part of your duties. Additionally, you will be expected to identify opportunities for technological enhancements to improve departmental efficiency and perform any other tasks delegated by the management. Ideally, you should have a minimum of one year of e-commerce customer service experience. Familiarity with e-commerce CRM systems, particularly Salesforce Commerce Cloud, will be advantageous. Strong written communication skills are essential, along with excellent grammatical proficiency. Your role will require exceptional attention to detail, organizational abilities, and multitasking skills. You should be proactive, accountable, take initiative, and continuously strive for improvement. Proficiency in using general business software tools and the internet is necessary. Being quick in learning new technologies and effectively managing change in a positive manner are desirable qualities. Familiarity with case management solutions like Zendesk or Salesforce Service Cloud is preferred. A minimum typing speed of 30-40 words per minute is also required. For this position, a Bachelor's Degree is the minimum educational qualification expected.,

At SiteMinder, we believe that the individual contributions of our employees are crucial to driving our success. That's why we prioritize hiring and fostering diverse teams that embrace and respect a variety of voices, identities, backgrounds, experiences, and perspectives. Our inclusive culture empowers our employees to bring their authentic selves to work and take pride in doing so. It is through our differences that we continue to innovate and revolutionize the way we serve our customers. We are passionate about technology but understand that simplicity is key for hoteliers. Since 2006, we have been dedicated to enhancing our cutting-edge hotel commerce platform to assist accommodation owners in efficiently attracting and booking more guests online. Our platform has catered to a wide range of properties, from boutique hotels to large chains, facilitating bookings for various types of accommodations such as igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and more. Currently, we stand as the world's leading open hotel commerce platform, supporting 47,000 hotels across 150 countries, with over 125 million reservations processed annually through SiteMinder's technology. The Transaction Solutions Analyst (GDS) role at SiteMinder serves as an escalation specialist for Partner Support Services and a subject matter expert for our GDS customers. The primary objectives include providing Level-2 solutions for Partner-related cases and delivering effective technical support, implementation, and training to our Global Distribution System (GDS) and Meta customers. Qualifications: - Experience in L2 escalations and/or logs - Eagerness to become proficient in GDS Services, including Reservations Management: CRS and META search - Self-motivated to enhance personal knowledge and team expertise - Strong interpersonal skills for customer interaction and conflict resolution - Proven ability to work autonomously within an SLA or KPI-driven environment Key Responsibilities: - Demonstrate exceptional service levels as a Partner Solutions Consultant, ensuring team objectives and SLAs are met - Provide Level 2 technical support for all SiteMinder products and services, focusing on Partner Support - Manage support cases efficiently, adhering to SiteMinder's SOPs and service level agreements - Continuously enhance technical knowledge and troubleshooting skills to address complex issues in a customer-friendly manner - Act as a GDS subject matter expert, possessing comprehensive understanding of the technology and tools utilized - Coordinate GDS deployments and training, manage customer expectations, and meet KPIs - Adhere to SiteMinder's best practices, especially in escalating security concerns Our Benefits: - Mental health and well-being initiatives - Generous parental leave policy - Hybrid work model flexibility - Paid birthday, study, and volunteering leave - Sponsored social clubs, team events, and celebrations - Employee Resource Groups (ERG) for networking and engagement - Personal growth opportunities through training programs If this role resonates with you, we invite you to join our team! Please submit your resume, and our Talent Acquisition team will reach out to you. We encourage applicants from underrepresented groups to apply and kindly request that you share your preferred pronouns and any interview accommodations needed.,

As a legal officer, you will provide essential administrative and clerical support to attorneys and legal teams to ensure the smooth functioning of legal operations. Your responsibilities will include assisting with legal research, drafting legal documents, maintaining case files, scheduling appointments, and communicating with clients and other stakeholders. Conduct research using legal databases, libraries, and other resources to gather relevant information for cases, such as statutes, regulations, case law, and legal articles. Assist in drafting and preparing legal documents, including pleadings, motions, briefs, contracts, agreements, and other legal correspondence. Organize and maintain client files, including electronic and physical documents, ensuring accuracy, completeness, and confidentiality: track deadlines, court dates, and other important milestones. Communicate with clients, witnesses, court personnel, and other parties involved in legal matters. Answer inquiries, schedule appointments, and provide updates on case statuses as needed. Provide general administrative support, including managing incoming calls, scheduling meetings, arranging travel, and maintaining attorney calendars and schedules. Assist with the preparation, filing, and service of legal documents with courts and other agencies, ensuring compliance with applicable rules and procedures. Stay informed about changes in laws, regulations, and court rules relevant to assigned practice areas. Assist in ensuring compliance with ethical and professional standards. Qualifications: - Bachelor's degree in a related field or equivalent combination of education and experience. - Strong writing and communication skills, with attention to detail and accuracy. - Ability to prioritize tasks, manage time effectively, and work independently or as part of a team. - Familiarity with legal software and office productivity tools, such as Microsoft Office Suite and legal case management systems. Job Type: Full-time Benefits: Internet reimbursement Experience: Legal drafting: 1 year (Required) Language: English (Required), Tamil (Required) License/Certification: Driving Licence (Required) Work Location: In person,

As a Team Leader - Operations at our company, you will play a crucial role in managing and leading a team within the Contact Centre/BPO/Call Centre environment. Your primary responsibilities will include educating, reminding, and reviewing team members on their Key Result Area (KRA) goals and targets. You will be expected to share the Engineer Scorecard with your team, ensuring individual awareness of KRA goals, targets, and current standings. Additionally, you will be responsible for organizing team meetings to address operational issues and strategize ways to achieve operational excellence. Managing the team's KRA goals and targets, taking ownership of escalated cases (both technical and political), and ensuring the progress of cases through backlog review will also be key aspects of your role. You will collaborate with the manager on cases requiring technical assistance or political management. Furthermore, part of your role will involve identifying Knowledgebase availability and creating/publishing new Knowledge Base Articles. Together with the manager, you will identify candidates for Performance Improvement Plans (PIP) and plan refresher training sessions. Training engineers on topics identified by escalation leads will also be part of your responsibilities. To excel in this role, we are looking for a mature, goal-oriented professional with at least 5-6 years of overall experience, including 1-2 years in managing technical support. Your ability to manage client relationships, lead teams, and demonstrate a proven track record in resource management, metrics management, goal setting, and conducting reviews will be essential. If you are ready to take on this challenging yet rewarding position in Chennai, India, please send your resume to Deebathra.Abrahamgnanadass@movate.com. We look forward to potentially welcoming you to our team. Regards, Deepu,

As a Legal Counsel, your primary responsibility will be to represent clients in various legal forums, including courts and tribunals. You will provide legal advice on a wide range of issues such as business, real estate, criminal, civil, and family law matters. Drafting legal documents such as petitions, contracts, pleadings, and motions will also be a crucial part of your role. Your expertise in conducting legal research to support case preparation and strategy formulation will be essential. Attending hearings, mediations, and trials to present cases before judges and arbitrators will be part of your regular duties. Additionally, you will negotiate settlements and agreements between parties to ensure the best interests of your clients are served. Reviewing contracts, agreements, and other legal documents for compliance and potential risks will also be a key aspect of your job. Maintaining accurate records of cases, staying updated on changes in laws and legal procedures, and preparing case reports and briefs for clients and senior legal staff will be important tasks. To qualify for this role, you must have an LLB (Bachelor of Laws) degree from an accredited institution and a valid license to practice law. A minimum of 10 years of experience in practicing law in a specific area such as criminal, corporate, or civil law is required. Strong knowledge of relevant legal codes, acts, and procedures, along with exceptional research, analytical, and writing skills are essential. Effective communication, negotiation, and interpersonal skills are also necessary for this position. Attention to detail, the ability to manage multiple cases simultaneously, and proficiency in legal software and tools are key attributes we are looking for in potential candidates. While certifications in specialized areas of law are preferred, they are not mandatory. This is a full-time, permanent position that requires your presence in person at the work location.,

The role of Intake Coordinator based in south Delhi involves managing patient admissions, verifying insurance details, coordinating with healthcare providers, documenting interactions, and ensuring accurate case management. It is a full-time, on-site position that requires maintaining updated knowledge of medical terminology and delivering exceptional customer service to ensure client satisfaction. The ideal candidate for this role should possess strong communication and customer service skills, experience in case management, and a good understanding of medical terminology. Knowledge of insurance processes and claims, excellent organizational and multitasking abilities, proficiency in using relevant software and technology, and the ability to work effectively in a team-oriented environment are also essential requirements. Previous experience in healthcare or related fields would be advantageous, and a Bachelor's degree in a relevant field is preferred.,

As the Employee Relations Director based in India, Bangalore, you will provide expertise in Employee Relations and Performance Management within a centralized function. Your role involves handling complex cases, developing consistent practices, and ensuring fair treatment across clients. Reporting to the Senior Director, Employee Relations APAC & JPKT, you will establish strong relationships with local BPs and Leaders. Your impact will include: - Leading, inspiring, and developing a high-performing Employee Relations team - Conducting end-to-end ER investigations, applying relevant laws and policies - Partnering with internal stakeholders for resolution of high-impact employee escalations - Providing guidance on sensitive employee situations, mental health concerns, and performance management - Tracking, reporting, and analyzing case trends to support decision-making - Collaborating with HRBPs and Legal teams to implement workforce change strategies - Contributing to the creation and implementation of ER-related policies and templates Minimum qualifications include: - Demonstrated ability to conduct thorough ER investigations and report findings logically - 12+ years of HR experience with 6-8 years in Employee Relations or related role - Business-level English proficiency - Strong stakeholder management and conflict resolution skills - Ability to navigate ambiguity and changing environments independently - Experience in performance management and coaching on ER issues Preferred qualifications: - Experience in centralized ER or HR models - Background in high-volume, fast-paced environments, preferably in tech companies - Familiarity with systems like Workday, HR Acuity, Slack, and Google - Ability to influence stakeholders, provide coaching, and improve service delivery You will have 4 direct reports based in India and will play a key role in shaping the future of Employee Relations at Salesforce. Join us to unleash your potential, make a difference with AI, and redefine possibilities for yourself and the world. Apply now and be part of our journey towards delivering amazing customer experiences with the power of Agentforce.,

As a lead Pega Support Engineer at Mizuho Global Services Pvt Ltd (MGS), you will play a crucial role in overseeing the maintenance, support, and optimization of Pega-based applications. Your responsibilities will include ensuring high availability and performance of Pega applications, managing and resolving incidents and service requests, monitoring system health and performance metrics, and collaborating with development, QA, and infrastructure teams to troubleshoot and resolve complex problems. You will be expected to maintain and enhance support documentation, knowledge base articles, and runbooks, oversee deployment activities in coordination with DevOps, provide mentorship and guidance to junior support engineers, and participate in root cause analysis and post-incident reviews to drive long-term improvements. Staying current with Pega platform updates, best practices, and emerging technologies will be essential in this role. Key Responsibilities: - Lead the support and maintenance of Pega applications to ensure high availability and performance. - Manage and resolve incidents and service requests related to Pega applications in a timely manner. - Monitor system health, logs, and performance metrics to proactively identify and address issues. - Collaborate with development, QA, and infrastructure teams to troubleshoot and resolve complex problems. - Maintain and enhance support documentation, knowledge base articles, and runbooks. - Oversee deployment activities in coordination with DevOps. - Provide mentorship and guidance to junior support engineers. - Participate in root cause analysis and post-incident reviews to drive long-term improvements. - Stay current with Pega platform updates, best practices, and emerging technologies. Mandate Skills: - Strong understanding of Pega PRPC architecture, case management, and rule resolution. - Experience in leading support teams. - Experience in troubleshooting Pega applications, logs, and performance issues. - Familiarity with incident management tools (e.g., ServiceNow, Jira). - Excellent communication and analytical skills. - Pega CSA, CSSA certified. - Exposure to Pega Diagnostic Cloud and Pega Deployment Manager. - Exposure to REST/SOAP integrations and external system troubleshooting. Qualifications: - Bachelors in computer science, information technology, or a related field. Experience: - 5+ years of overall experience and 3 years in Pega support as a lead. Experience in Pega Client Lifecycle Management (CLM)/Know Your Customer (KYC) framework is a strong advantage. Interested candidates from Mumbai (central and harbor line under 20 kilometers) are encouraged to share their updated CV to mgs.rec@mizuho-cb.com with the subject line "LEAD PEGA SUPPORT ENGINEER - Navi Mumbai." Job Location: Mizuho Global Services India Pvt. Ltd, 11th Floor, Q2 Building Aurum Q Park, Gen 4/1, TTC, Thane Belapur Road, MIDC Industrial Area, Ghansoli, Navi Mumbai-400710. Total/Relevant Experience: Current Fixed CTC: Notice Period: Immediate to 30 days.,

The Associate Functional Support Consultant at HighRadian will be responsible for providing support for the company's high-end, robust, and scalable SaaS products. As an integral part of the internal teams, you will serve as the primary ambassador for HighRadian, ensuring continuous support throughout the issue resolution process. Your willingness to understand the complexities of our software products and prioritize customer satisfaction will be crucial in this role. If you are eager to contribute your tenacity, creativity, and sense of humor to a vibrant company culture, HighRadian welcomes you! Your responsibilities will include providing product support to HighRadian application users, taking ownership of customer-reported issues, and ensuring timely resolution within SLAs. You will collaborate with internal and external stakeholders to deliver exceptional customer experiences and contribute to the enhancement of support service best practices. Demonstrating a commitment to learning and mastering the features of HighRadian applications, you will play a key role in educating and assisting clients. Adhering to quality standards and process compliance, you will effectively prioritize tickets, multitask as needed, and participate in rotational shifts as a team player. To excel in this role, you should have 2 to 5 years of experience in Application Support, preferably with SaaS applications. Familiarity with tools and practices such as case management, knowledge base utilization, defect and escalation management is essential. A strong technology background, along with excellent logical, analytical, and problem-solving skills, will be advantageous. Effective communication skills and the ability to thrive in a fast-paced, dynamic startup environment are critical. Proficiency in running SQL queries and scripting knowledge would be beneficial. If you are excited about the opportunity to contribute to the success of HighRadian's innovative SaaS products and provide exceptional support to clients, we encourage you to apply for the role of Associate Functional Support Consultant. Join us in delivering unparalleled service and building lasting relationships with our customers.,

At Medtronic, you have the opportunity to embark on a fulfilling career dedicated to exploration and innovation in the healthcare industry. By championing healthcare access and equity for all, you will lead with purpose and contribute to breaking down barriers to innovation in a more connected and compassionate world. In the Global HR Digital & Analytics Department at Medtronic, we are committed to aligning technology solutions with business needs. Through collaboration with business and technology partners, we focus on delivering robust, customer-centric, technology-driven solutions with a simple, standardized, and global approach to drive impactful business outcomes. As a Senior HR Systems Specialist based in Hyderabad, India, you will play a crucial role in designing, implementing, and maintaining core human resource technologies, with a specific focus on the HR ServiceNow application. This role requires a combination of functional HR expertise and technical proficiency, particularly in service delivery, case management, and portal tools. Your responsibilities will include resolving issues, configuring systems, generating reports, collaborating with managed services & IT, representing HR needs, driving impactful resolutions, upholding compliance and data security standards, and spearheading automation initiatives to optimize HR Digital processes. Additionally, you will support Digital Transformation projects by eliciting business requirements, analyzing impacts, serving as a liaison between business and technical resources, guiding project teams through enhancements and new functionality implementations, and ensuring system designs are finalized. Key Responsibilities: - Manage daily operations, prioritize ticket queues, partner with IT teams, implement preventive measures, and drive process improvements for business continuity and issue resolution. - Define and execute the operational roadmap for ServiceNow to deliver high-impact value. - Perform system maintenance tasks, adhere to data privacy standards, governance models, and customer experience best practices. - Develop customer-centric solutions, understand customer priorities, translate challenges into technology solutions, and assess the impact of system changes on customer workflows. - Stay informed on emerging technology trends, benchmark best practices, evaluate opportunities for innovation within the HR technology landscape, and advocate for ServiceNow features and roadmap plans. Qualifications: - Bachelor's degree in Human Resources, Information Systems, or related discipline. - 5+ years of experience in Human Resource Systems or IT, including hands-on experience with HR operations and processes. - Experience with ServiceNow HR product required; ServiceNow certification preferred. - Proficiency in written and verbal English. - Strong critical thinking skills, ability to analyze data and systems, generate innovative ideas, and deliver exceptional customer experiences. - Ability to foster collaboration, promote diversity and inclusion, work effectively across global teams, and manage multiple priorities effectively. Join us at Medtronic, where we lead global healthcare technology to address the most challenging health problems facing humanity. Our mission is to alleviate pain, restore health, and extend life, bringing together a global team of passionate individuals dedicated to engineering real solutions for real people. Be part of our diverse and innovative team as we engineer the extraordinary.,

Job Description: You will be a full-time Practicing Advocate based in Mathura, responsible for representing clients in court, preparing legal documents, and providing legal advice. Your daily tasks will include conducting legal research, reviewing case files, drafting pleadings, and appearing in District and Session Court for hearings. In addition, you will offer counsel to clients and negotiate settlements. Qualifications: - Strong legal research and analytical skills - Proficiency in drafting legal documents and pleadings - Experience in client representation and courtroom appearances - Excellent negotiation and communication skills - Ability to manage and prioritize multiple cases - Knowledge of local laws and regulations - Degree in Law (LLB or equivalent) - License to practice law in India,

As a Case Management Specialist for Device Safety, you will be accountable for the quality of device and combination product Individual Case Safety Reports (ICSRs) globally. This role involves significant vendor oversight, ensuring compliance with approved processes, and maintaining a state of inspection readiness. You will be a key point of contact for safety reporting and will apply your analytical skills to evaluate and solve moderately complex situations while ensuring timely and high-quality results. Key Responsibilities Quality Assurance & Vendor Oversight: You will be accountable for the quality of device and combination product ICSR processing for both clinical trial and post-market cases. This includes ensuring vendors deliver high-quality cases through metric management and comply with worldwide regulatory authority requirements. You'll also be responsible for raising case-related issues and providing vendors with necessary training and resources. Regulatory Compliance & Reporting: Ensure compliance and timely reporting of device and combination product cases through the query process. This includes submitting all individual case safety reports to the FDA/EMA , business partners, and vendors. You'll also support audits and external inspections, including liaising with vendors as needed. Process Implementation & Support: Contribute to the implementation of new intake-related systems, processes, and procedures. You will apply analytical skills to evaluate moderately complex situations using multiple sources of information while applying multiple systems. Documentation & Standards: Work within the Quality Management System framework and implement Standard Operating Procedure requirements for device and combination product cases. You'll ensure the quality of PC , AE , and OSF records. Qualifications A Doctorate degree with 4 years, a Master's degree with 7 years, or a Bachelor's degree with 9 years of Drug Safety or Life Sciences experience. Experience in Pharmacovigilance or Quality within the biotech, pharmaceutical, or medical device industry is preferred. A Bachelor's degree in a health-care subject area or scientific field. An understanding of applicable global regulatory requirements, including Good Manufacturing Practices and Good Pharmacovigilance Practices . Previous experience with a corporate intake system or safety database. Skills Analytical: The ability to apply analytical skills to evaluate moderately complex situations and develop solutions to technical problems. Attention to Detail: A high level of attention to detail to ensure high case-level productivity and quality. Communication: Strong communication skills to support interactions with business partners and vendors. Time Management: The ability to successfully manage your workload to meet strict timelines and consistently deliver on-time, high-quality results

As a Case Management QA Vendor Associate , you will be responsible for the quality and oversight of case intake and processing activities conducted by vendors. This role involves ensuring vendor compliance with approved processes and training requirements, managing relationships with business partners, and supporting safety reporting to regulatory bodies. You will be a key player in ensuring high-quality case processing, meeting all worldwide regulatory requirements, and maintaining a state of inspection readiness. Roles & Responsibilities Vendor Oversight & Quality Assurance: You will oversee vendor activities, ensuring the quality of Individual Case Safety Reports (ICSRs) processed globally. This includes performing retrospective quality assurance, analyzing and reporting on QC trends, and managing vendor-related issues. Compliance & Training: Ensure vendors comply with approved processes and training requirements. You will provide vendors with the necessary resources and training and support the on-boarding and off-boarding of vendor staff. Safety Reporting & Regulatory Support: Submit all individual case safety reports to regulatory bodies like the FDA/EMA and business partners. You will act as a local safety office point of contact and provide essential support during audits and external inspections. Metrics & Analysis: Generate and distribute performance metrics related to retro QA and case corrections. You will also support the analysis of QC trends, including recommendations and actions to improve case quality. Qualifications A Bachelor's degree with 3 years of directly related experience, an Associate's degree with 5 years of experience, or a High School diploma/GED with 7 years of experience. Previous experience managing teams, projects, or programs, or directing the allocation of resources. Expertise in safety case processing and a strong understanding of global regulatory requirements for pharmacovigilance. Experience in all aspects of case intake and processing in multiple global safety databases. Experience in supporting inspections or internal audits is preferred. Proficiency in Microsoft Suite ( Word, Excel, PowerPoint, Project, Outlook ). Soft Skills Communication: Strong communication skills and the ability to interact with business partners, vendors, and other local safety offices. Attention to Detail: Meticulous attention to detail to ensure the quality of case processing and accurate reporting. Initiative: A high degree of initiative and self-motivation to undertake delegated activities and ensure inspection readiness. Problem-Solving: The ability to escalate and resolve case-related issues from vendors effectively.

The intern will assist the Litigation Team with various tasks and responsibilities related to legal research, case documentation, court coordination, and other legal assignments. You will be responsible for conducting comprehensive legal research on case laws, statutes, and judicial precedents relevant to ongoing and prospective litigation matters. This includes summarizing court rulings, arbitration awards, and tribunal decisions to support case preparation and legal strategy. Additionally, you will assist in preparing case briefs, petitions, affidavits, legal notices, and maintaining proper documentation of case records, litigation trackers, and court calendars. You will also be involved in organizing internal legal archives and supporting coordination with external legal counsel and law firms for case updates, hearing schedules, and filings. Furthermore, you will track key developments and judgments impacting the business or sector, assist in preparing legal updates or advisories, and help the Litigation Team in identifying legal risks and exposures from pending disputes and regulatory issues. The internship duration is 3 to 4 months, and applicants must be currently pursuing a Bachelor of Law (LL.B) from a recognized university. Demonstrated interest in civil and commercial litigation, securities law, corporate law, arbitration, and regulatory proceedings is required. Prior internship experience with a law firm or in-house legal department dealing with litigation or dispute resolution is an added advantage. Ideal candidates should possess excellent legal research and analytical skills, a strong understanding of legal principles and court procedures, exceptional written and verbal communication abilities, high attention to detail, and the ability to work in a fast-paced environment while maintaining confidentiality. Strong organizational and time-management skills are also essential for handling multiple assignments efficiently.,

You will be a Salesforce Nonprofit Senior Associate at RSM, a leading provider of professional services globally. Your role will involve working closely with nonprofit clients to understand their specific needs and provide solutions within the Salesforce NPSP environment. By delivering cloud technology solutions, such as Salesforce Nonprofit Success Pack and related applications, you will have a direct impact on the success of clients. Your responsibilities will include generating design and specifications for both out-of-the-box and custom solutions, engaging with clients to gather and document requirements, leading implementation meetings, developing customer journeys, building solutions based on business cases, creating reports and dashboards, testing solutions, and staying up-to-date with new Salesforce releases. To qualify for this role, you should have 3-5 years of hands-on experience with Salesforce Nonprofit Cloud and Nonprofit Success Pack, hold Salesforce Administrator and Salesforce Nonprofit Cloud Consultant certifications, and be familiar with Salesforce.org's modules and solutions. Advanced communication skills, the ability to work with nonprofit clients, and experience in leading discovery sessions are essential. Preferred qualifications include additional Salesforce certifications, consulting experience, and familiarity with remote work. At RSM, we provide a competitive benefits and compensation package to all our employees. We offer flexibility in work schedules to help you balance personal and professional commitments while serving our clients. If you require accommodation due to a disability during the recruitment process or employment, please contact us at careers@rsmus.com. RSM is dedicated to offering equal opportunities and reasonable accommodation to individuals with disabilities.,

The Employee Relations Specialist position requires a candidate with 5 - 8 years of industry experience and a Masters degree in human resources. Based in Pune (Bavdhan), the role involves proactively addressing employee concerns, resolving conflicts, ensuring legal compliance, and supporting a positive work environment to enhance employee engagement and minimize organizational risk. Responsibilities include serving as the primary contact for employee relations issues, conducting thorough investigations into complaints, providing guidance to management on employee-related matters, applying HR policies and employment laws consistently, supporting disciplinary actions and terminations, maintaining confidential documentation, identifying ER trends to improve employee satisfaction, delivering training on workplace conduct and conflict resolution, and collaborating with legal counsel and HR functions when necessary. Monitoring the workplace climate through surveys and feedback mechanisms is also crucial. The ideal candidate should possess a Masters degree in human resources, 5 - 8+ years of experience in employee relations or generalist HR role, knowledge of labor laws and best practices, and exceptional emotional intelligence to handle complex matters empathetically. Additionally, 8+ years of progressive experience in employee relations or HR, with a minimum of 3 years leading ER initiatives, is required. The candidate must demonstrate a proven track record of implementing ER strategies, knowledge of compliance frameworks, and cultural sensitivities, proficiency in using data for decision-making, strong interpersonal skills, and the ability to collaborate across different geographies and organizational levels. RIA Advisory, the organization offering this position, provides business process advisory, technology consulting, and implementation services. They help clients transition to the latest technology suite, offer managed services, quality assurance, and cloud services. Their product offerings include Data Migration and Integration Hub, Data Analytics Platform, Test Automation, Document Fulfilment, and Customer Self-Service. RIA Advisory caters to top industries/verticals such as Financial Services, Healthcare, Energy and Utilities, and Public Sector Revenue Management, focusing on innovating scalable processes and accelerating revenue realization while valuing their employees and maintaining a Great Place to Work certification.,

As a Legal Associate at Bakshi & Associates, your main responsibilities will include legal drafting, case management, legal research, data entry & documentation, and client management. You will be responsible for preparing, reviewing, and revising various legal documents such as notices, contracts, pleadings, petitions, affidavits, and agreements. It is essential to ensure that all drafts are compliant with relevant laws and tailored to meet case-specific requirements. In terms of case management, you will be required to maintain case files, track deadlines, court dates, and procedural requirements. Additionally, you will assist in preparing case briefs, coordinating with advocates, and ensuring timely filings. Legal research will be a crucial aspect of your role, involving in-depth research on legal provisions, case laws, statutes, and judicial precedents. You will need to summarize findings and prepare legal notes and opinions to support ongoing cases. Accurate data entry and documentation are essential tasks that involve updating and maintaining legal databases, client records, and case details. Organizing digital and physical documents systematically for easy access and retrieval will also be part of your responsibilities. Client management is another key area where you will coordinate with clients for documentation, information collection, and case updates. Maintaining professional communication and ensuring timely resolution of client queries will be vital in this role. Bakshi & Associates, established in 1987, is a well-established law firm known for handling sophisticated legal issues in various areas such as labor law, real estate, corporate laws, mergers and acquisitions, and family disputes. The firm is equipped to provide legal support to both Indian and foreign clients, showcasing a wide range of legal expertise and capabilities. Join our team at Bakshi & Associates to be a part of a leading law firm with a strong reputation for legal excellence and client service.,

As a Pega Senior System Architect (SSA) with Smart Claims Engine (SCE), you will have the responsibility of developing Pega applications for claims processing while ensuring alignment with business requirements and Pega best practices. Your expertise in configuring and customizing Pega applications using BPM and case management capabilities will be essential for the success of the projects. You will also be involved in integrating Pega applications with SCE and other third-party healthcare systems, participating in the design and implementation of workflows and decision rules. Your technical problem-solving skills will be put to the test as you troubleshoot and resolve issues within Pega applications and SCE integrations, identifying root causes of defects and proposing effective solutions. Collaboration with various teams including business analysts, developers, testers, and senior architects will be crucial for successful feature delivery, scalability, and reliability. Adhering to coding standards, participating in code reviews, and contributing to the development of reusable components and frameworks will help maintain code quality and best practices. Your active participation in Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives will ensure efficient project management. Documenting technical specifications, design specifications, user stories, system changes, configurations, and enhancements will be part of your responsibilities. To qualify for this role, you should have a minimum of 6 years of experience in Pega development with a focus on BPM and case management. Proficiency in Pega 8.x or later, experience integrating Pega with third-party systems using standards like HL7, FHIR, and a strong understanding of decision rules, UI design, and business logic in Pega are essential technical skills required. Soft skills such as effective collaboration and communication with cross-functional teams, an analytical mindset, attention to detail, and adaptability will be advantageous. An eagerness to grow within the Pega platform and healthcare domain is highly encouraged. Knowledge of industry regulations like HIPAA and certifications such as Pega Certified Senior System Architect (SSA) or equivalent are preferred qualifications. Preferred skills include experience with Agile methodologies (Scrum, Kanban), familiarity with Pega integration frameworks (REST APIs, SOAP services), and proficiency with SQL and relational databases (Oracle, MySQL).,

As a Customer Experience team member at Maersk, your role involves providing services to customers once they have been onboarded into our environment. Your responsibilities may include managing customer channels, handling case management, overseeing customer onboarding and relationship management, as well as managing contracts and disputes, among other tasks. Additionally, within the Administrative stream, you will be supporting others by performing skilled technical, administrative, or operational tasks. This may range from entry-level tasks to supporting experienced individuals with robust technical knowledge in specific areas. At the top level of this career stream, you will be working independently, applying standards, and making necessary adjustments to resolve problems as they arise. In this role, you will work on tasks of limited scope and complexity, exercising independent judgment within defined boundaries and guidelines while working under supervision. Your skills will be developed through job-related training and on-the-job experience within a specific job discipline. You will possess knowledge of standardized work routines, general facts, and information, with the ability to escalate non-routine problems to a more experienced colleague or supervisor when necessary. Limited job and business knowledge is required at the time of hiring. We are committed to supporting your needs and providing any necessary adjustments during the application and hiring process. If you require special assistance or accommodations to use our website, apply for a position, or perform your job effectively, please contact us at accommodationrequests@maersk.com.,

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards. If you&aposre looking for a place to grow, make an impact, and work with people who care, we&aposd love to meet you! WHAT YOU WILL DO - Own end-to-end implementation of CSM for a newly acquired insurance business; - Configure case flows, SLA rules, business logic, and escalation paths; - Rapidly build service portals, intake forms, and knowledge integrations; - Integrate customer data with backend systems via REST/IntegrationHub; - Deliver working solutions in agile sprints, from kickoff to final UAT. MUST HAVES - 4+ years ServiceNow experience, 2+ years in CSM delivery; - Mastery of case management, knowledge setup, portals, and Virtual Agent; - Hands-on scripting in JavaScript, Glide, and Flow Designer; - Experience working directly with business stakeholders in short delivery cycles; - Strong English communication skills and a self-starting attitude. THE BENEFITS OF JOINING US - Remote work & Local connection: Work where you feel most productive and connect with your team in periodic meet-ups to strengthen your network and connect with other top experts. - Legal presence in India: We ensure full local compliance with a structured, secure work environment tailored to Indian regulations. - Competitive Compensation in INR: Fair compensation in INR with dedicated budgets for your personal growth, education, and wellness. - Innovative Projects: Leverage the latest tech and create cutting-edge solutions for world-recognized clients and the hottest startups. Your application doesn&apost end here! To unlock the next steps, check your email and complete your registration on our Applicant Site . The incomplete registration results in the termination of your process. Show more Show less

As a member of the Health Claims department, you will be responsible for building and managing a quality and cost-efficient network of healthcare providers in the assigned zone. Your primary focus will be on provider contracting to ensure the right geographical spread and conducting negotiations for quality cost-efficient services during empanelment and rate-revisions. Additionally, you will manage end-to-end provider network operations in the zone, including regular case management negotiations with providers. Your role will involve identifying leakages and implementing measures to prevent fraudulent activities, as well as closely monitoring and controlling the Average Claim Size (ACS). You will be expected to have hands-on experience with provider due diligence processes and the execution of bi-partite and tripartite agreements. Cross-functional coordination will also be a key aspect of your responsibilities. To excel in this role, you should possess specialized skills and competencies such as hands-on experience with provider network management, strong relationships with corporate hospitals, an understanding of regulatory guidelines, and awareness of the latest trends and developments in the health insurance and healthcare sector. The ideal candidate for this position will have 8-12 years of total work experience and hold a Graduation/Post Graduation/MBA degree. If you are passionate about creating a robust provider network and ensuring high-quality healthcare services for our members, we encourage you to apply for this challenging and rewarding opportunity.,

Job Summary Senior leadership role with full P&L ownership and accountability for the Pega practices growth. Define strategic roadmap and build differentiated, market-leading Pega offerings (decisioning, case management, RPA, low-code orchestration). Drive business expansion with both existing and new clients through Pega-led transformation. Lead the achievement of revenue and order book targets for the practice. Build and scale Pega-related competencies in line with market needs and emerging technologies. Oversee demand and fulfillment, collaborating closely with delivery, talent, and hiring teams. Forge and maintain strategic partnerships with Pega and other ecosystem partners to enhance capabilities and market presence. Collaborate with sales and account teams to shape client pursuits and deliver winning solutions. Represent the company as a thought leader at industry forums, analyst briefings, and partner events. Ensure strong client engagement and cross-functional collaboration across sales, delivery, and partner networks. Show more Show less

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. Youll find an environment that inspires and empowers you to thrive both personally and professionally. Theres no one like you and thats why theres nowhere like RSM. Salesforce Nonprofit Supervisor As a member of RSMs Association Management Solutions consulting team, youll work directly with nonprofit clients to better understand their unique needs and deliver excellent solutions within the Salesforce NPSP environment. This experience also allows you to see firsthand the positive impact your efforts have on the clients success. We are looking for a Salesforce Nonprofit Supervisor to be part of the team responsible for delivering cloud technology solutions, specifically Salesforce Nonprofit Success Pack and related applications (Grant Management, Marketing Cloud Engagement for Nonprofits, Case Management, Experience Cloud for Nonprofits, Elevate, Insights Platform, Accounting Subledger) and integrations to our clients! Your role will include requirements gathering, solutioning, configuration, testing, training, and post-deployment support. In this role, you will collaborate with other Salesforce consultants, solution and technical architects, and developers to design, develop, and deliver solutions to our clients. Responsibilities Generate design and specifications for out of the box and custom solutions Engage with clients to build and document requirements, both on-site and remotely Lead and coordinate implementation, audit, and discovery meetings, developing and documenting customer and member journeys Build solutions for clients based on business cases and the capabilities of NPSP and other applications and integrations Develop reports and dashboards Review, test, and generate documentation of solutions before delivery to the client Maintain an understanding of the capabilities in new Salesforce releases Provide accurate accounting of time spent on tasks Maintain awareness of budget and constraints Attend training sessions throughout the year Basic Qualifications 5-7 years hands-on experience implementing and enhancing the Salesforce Nonprofit Cloud and Nonprofit Success Pack (NPSP) platform Salesforce Administrator and Salesforce Nonprofit Cloud Consultant certifications Experience with Salesforce.orgs modules and solutions like Program Management, Nonprofit Cloud Case Management, Marketing Cloud Engagement for Nonprofits, Grantmaking, Elevate, and Accounting Subledger Experience in/with the following: Automations and flows Leading discovery sessions and gathering requirements Working with nonprofit clients Advanced communication skills allowing you to interface with industry leading associations and their executive teams Ability to build trust and confidence with our client base, while learning about their industry and business challenges Preferred Qualifications Business Analyst, Tableau CRM and Einstein Discovery Consultant, and/or Marketing Cloud Administrator Salesforce certifications Previous experience in a consulting environment Experience with remote work At RSM, we offer a competitive benefits and compensation package for all our people.?We offer flexibility in your schedule, empowering you to balance lifes demands, while also maintaining your ability to serve clients.?Learn more about our total rewards at https://rsmus.com/careers/india.html. RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at [HIDDEN TEXT]. Show more Show less

As an Employee Relations Manager at Visa, you will play a crucial role in supporting the Employee Relations (ER) function in India & South Asia. Reporting directly to the INSA Employee Relations Head, you will collaborate closely with global and regional ER counterparts to effectively manage complex workplace matters, performance improvement plans, sensitive situations, team conflicts, employee grievances, and investigations. Your responsibilities will also include assisting with ER governance policies and guidelines, supporting ER projects and training initiatives in the Asia-Pacific region, and conducting workplace investigations in complex scenarios. To excel in this role, you must possess a solid background in employee relations, a deep understanding of local employment laws, exceptional communication skills, and the ability to collaborate effectively across the organization. Your duties will involve providing expertise and case management of ER issues, offering consultation and coaching to senior leaders and managers, addressing challenging situations, and partnering with various stakeholders to drive positive outcomes. Additionally, you will lead employee response efforts during crisis situations, provide timely ER support, analyze ER data and trends, and contribute to process improvements within the People Team. This position requires 8-10+ years of progressive HR or Employment Law experience, with a focus on employee relations. You should have excellent written and verbal communication skills, strong case management abilities, and the capacity to interface effectively with individuals at all organizational levels. A Bachelor's degree is required, along with a high level of discretion, confidentiality, and ethical decision-making. Experience in multicultural environments, superior case management skills, knowledge of local employment laws, and relevant certifications will be advantageous. As a key member of the AP ER team, you will contribute to establishing trust-based relationships, promoting fairness, and ensuring compliance with labor laws and internal policies. Your role will be instrumental in minimizing legal risks, maintaining a positive work environment, and upholding Visa's reputation. If you are a team player, possess excellent judgment, and thrive in a collaborative, matrixed environment, this opportunity at Visa is perfect for you.,

As a Customer Support representative at FedEx, you will oversee all representative activities, including coaching and monitoring with the support of the QA team. Your role will involve managing escalations, auditing process compliance, and ensuring contact quality. Additionally, you will be responsible for handling bookings, ad hoc inquiries, and tracking and monitoring solutions for prevention purposes. Relationship management, account creation, basic process onboarding, providing quotes, complaint handling, issue resolution, case management, service recovery, proactive prevention, claims handling, and escalated issue resolution are also key aspects of your responsibilities. You will support the manager by supervising the day-to-day coordination of team activities to ensure processes and procedures are completed promptly and consistently in alignment with company goals and regulatory requirements. Your skills in influencing, persuasion, written and verbal communication, teamwork, interpersonal interactions, planning, and organizing will be critical for success in this role. FedEx values a diverse, equitable, and inclusive workforce and is committed to fair treatment and growth opportunities for all employees. Regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy, physical or mental disability, or any other characteristic protected by law, all qualified applicants will be considered for employment. FedEx, a leading express transportation company, is dedicated to delivering outstanding service and business solutions to customers in over 220 countries and territories worldwide. Our success is fueled by our exceptional team of FedEx members who strive to make every customer experience exceptional. The People-Service-Profit (P-S-P) philosophy guides every decision, policy, and activity at FedEx, emphasizing the importance of caring for our people to deliver impeccable service to customers and ensure profitability for the future. Reinvesting profits back into the business and our people is a key element of our philosophy, fostering an environment that encourages innovation and high-quality service delivery. Our culture at FedEx is a fundamental aspect of our success, reflected in our behaviors, actions, and activities worldwide. The culture and values at FedEx have been integral to our growth and differentiation in the global marketplace since our inception in the 1970s, setting us apart from competitors and driving our continued success.,