229 Case Management Jobs - Page 7

We are seeking an experienced Senior Developer specializing in ServiceNow HRSD to join our team The candidate will serve as the subject matter expert in ServiceNow HRSD platform, Service Portal, integrations, and reporting Responsibilities include designing, developing, troubleshooting, and maintaining ServiceNow HRSD modules like Case Management, Knowledge Management, HR Agent Workspace, Service Portal, and more The candidate should have strong experience in application development lifecycle, excellent technical troubleshooting and communication skills, and a proactive approach towards stakeholder management Immediate joiners with excellent technical and project management skills are preferred Location options include Noida, Pune, Bangalore, Chennai, Hyderabad, Thiruvananthapuram, and Coimbatore Location - Noida, Pune, Bangalore, Chennai, Hyderabad, Thiruvananthapuram, Coimbatore

Job Title: OpenText AppWorks Developer Experience: 5+ Years Location: Chennai / Hyderabad (Hybrid Work Model) Job Type: Full-Time Job Description: We are seeking a skilled OpenText AppWorks Developer with at least 5 years of hands-on experience to join our growing team. This role will be based in Chennai or Hyderabad with a hybrid work arrangement . Key Responsibilities: Design, develop, and implement solutions using the OpenText AppWorks platform. Customize workflows, forms, and business rules as per business requirements. Integrate AppWorks applications with external systems and APIs. Perform unit testing, support system testing, and resolve defects. Create technical documentation, user guides, and system design documents. Collaborate with cross-functional teams including business analysts, QA, and project managers. Required Skills: Strong proficiency in OpenText AppWorks Platform (formerly known as Cordys/BPM). Experience in developing complex workflows, case management, and business process automation. Hands-on experience with XML, XSLT, XPath, JavaScript, and web services (SOAP/REST). Good understanding of database concepts and SQL. Familiarity with Agile development methodologies. Preferred Qualifications: Bachelor's degree in Computer Science, Engineering, or related field. OpenText certifications are a plus. Excellent problem-solving and communication skills.

Serve guests from around the world as they embark on their travel journey. Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world s favorite travel company. Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice, email, and chat. Responsibilities include processing reservation requests and support of basic loyalty and customer care requests. This role will identify guest reservation needs and follow sales techniques to maximize revenue. Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management. Provide customer support through assistance and guidance in issue resolution, and an open communication with Marriott properties, related company contacts, and third parties. Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G. E. D. equivalent. Related Work Experience: No related work experience.

About the role As a Cluster Head - Security and Investigations at Meesho, youll run a Regional org focused on reducing Security incidents and identifying, reducing and resolving malicious losses and frauds on the ground. Youll achieve it by forging strong collaborations with the Business and Operations teams, Operations partners and Sellers alike. Youll work closely with the mentioned teams in order to serve our users better. To this end, youll also lead key initiatives, audits, formulating and implementing SOPs and deliver impactful projects to cater to security and loss prevention needs for the organization. Your guiding question in this role will be How can we build an efficient, fraud-free, high on ownership and integrity supply chain, while keeping customer experience at max. Youll answer this question every day through owning the Security and Investigations charter for the Fulfillment and Experience, and Meesho at large. What you will do Develop and Lead the Cluster Security and Investigations Charter for a Region comprising multiple states. Coordinate with stakeholders from Operations and Central Control tower, Legal, Trust & Safety and other relevant teams to design short and long-term security, loss and fraud identification and prevention strategies. Partner with Cluster and Area operations teams to mitigate risk of theft, fraud and other high impact incidents. Performing risk assessment of site & operation model and frame mitigation measures. Regularly do security analysis, and work with Central teams for setting the right SOPs across nodes. Conduct regular security and process audits on the ground based on central data inputs Close the audit exercise by ensuring corrective measures and action on the identified stakeholders (employees/delivery personnel/sellers/ops vendors). Create Org and liaisoning muscle to intervene in case of ops disruptions and untoward incidents happening in different parts of the region. What you will need 8-12 years of work experience with substantial experience in managing a geographically dispersed security, investigations and loss prevention team, with KRs around detection and prevention of security and loss incidents. Experience in Physical security operations and Investigations, preferably in E-commerce, Fulfillment, 3P Logistics, Supply chain, Operations, or relevant security experience in similar high growth tech startups. Outstanding organizational skills.- Superior problem-solving and incident and case management skills. Experience in team building, managing, and coaching will be a plus. Knowledge & experience of laws applying to police & legal action and the judicial process. Ability to travel, sometimes at a short notice.

We are looking for a qualified and experienced Advocate to join our Legal & Compliance team. The ideal candidate will be responsible for handling all legal matters pertaining to real estate, contracts, regulatory compliance, litigation, and property documentation. If you have a strong understanding of property laws and possess hands-on experience in the construction or real estate sector, wed love to hear from you. Role & responsibilities Follow the rules and regulations of the company Scrutiny of new plot/property based on supporting documents Prepare search and title report as and when required Preparing sale deed, allotment letters, application letters Compliance of RERA legal documents Co-ordination with internal and external teams Preparation of documents required for sanctioning purposes Solving legal queries of all financial institutions Preparation of all types of Agreements, Sale Deed, POA, Joint Venture Agreements, Affidavits, Declaration, Indemnity, Conveyance Deeds, etc. MAHARERA Filing Application of Project, Guidance to various Departments in Company regarding MAHARERA queries. Drafting And Preparing Flat Agreement as per MAHARERA MHADA As per new guidelines preparation of documents for submission with MHADA Authority Vetting and drafting of all types of documents regarding real estate business as per the requirement. Drafting and issuing Legal Notices and Letters and MIS maintenance Complete Title Search of property in case of purchase of land, and then preparing draft of MOU, Joint Development And POA and related all drafts. Prepare, review, update all standard agreements on periodical basis to ensure incorporation of all relevant operational, commercial and legal clauses (such as warranty, retention pay, liquidity damage etc. Ensure that the company does not have to face any litigations, financial loss, loss of reputation on Account of improper agreement signups. Advising Management & other Concerned Departments and on various Legal Issues and providing solutions. Preparing and reviewing drafts made by team members. Obtain Approval From Senior/Concerned Authority & Generate Reports as & when required. Preferred candidate profile +6 years of Experience To Apply Share your Resume on: recruitment@svbpl.in

Overview SF Lead Engineer Responsibiities: Experience in deveoping technoogy soutions. Experience in managing externa cient projects in positions of increasing responsibiity in the deivery of business consuting and systems deveopment. Speciaizes in gathering and anaysing information and designing comprehensive soutions that are fexibe and adaptabe the cient's needs. Reevant saesforce patform deveopment experience Reevant saesforce certifications Experience overseeing team members. Detai-oriented with the abiity to rapidy earn and take advantage of new concepts, business modes, and technoogies. Abiity to work independenty and be a sef-starter. Cutting edge innovator who continuay studies new technoogies and functionaity, and is invoved in projects that push the capabiities of existing technoogies. Exposure into saes coud, service coud, experience coud Exposure into Apex, integration Exposure into Saesforce CPQ Experience with Fows Quaifications: Experience in working on arge Saesforce engagements as Soution Architect / Technica Architect with Lightning Web component, AURA and Integrations. Exposure into LWC, experience in integration, experience in migration from cassic to ightning Minimum 2 years in teecom project with saesforce technoogy Exposure into CI/CD, Dev Ops usage We versed with Agie way of deveopment Extensive experience of impementing end to end CRM soution using Saes Coud, Service Coud and Community Coud Experience in working on proposas, estimating scope of work and supporting pre-saes activities Transforming business requirement into Saesforce functiona and technica requirements Expertise in Lead Management process, Quote to Cash process, Case Management and Ca Centre process. Conducting customer workshop during project discovery, preparing end to end Soution design documents, and working with deveopment team as per project requirement Gather requirements, design, code, debug, anayse performance, package and depoy soutions to the cient’s Saesforce.com organization. Coaborate and interact with stakehoders to estabish-cient business needs and transate these into technica soutions. Experience of Design and deveop integrations between Saesforce.com and other systems using SOAP and REST API Saesforce certifications in architect and consuting track (Integration Architect, Data Architect, Saes Coud, Service Coud etc&heip) are preferred Strong communication ski Experience working on App Exchange products Saesforce Marketing and Wave coud experience Experience in Agie and other project management methods Job : 6 to 8 years of Software / CRM experience that shoud incude 4+ years in Saesforce CRM Saesforce Certification in functiona and technica area Experience in appication deveopment and integration using different design patterns Functiona understanding of different coud products ike Saes, Service, Community, FSL etc&heip Abiity to demonstrate critica, anaytica thinking in a aspects of the job – technica and non-technica. Abiity to be highy productive, both working independenty and in cose coaboration within a team environment. Abiity to muti-process and thrive in a fast-paced, cient-driven environment. Abiity to communicate effectivey with a wide range of audiences (technica and non-technica, staff and manageria), and in a wide range of settings (e.g., one-on-one, sma group, in person, conference cas and via e-mai). Exposure into saes coud, service coud, experience coud Exposure into Apex, integration Exposure into Saesforce CPQ Experience with Fows Certification Saesforce Certified Technica Appication Architect Responsibiities SF Lead Engineer Responsibiities: Experience in deveoping technoogy soutions. Experience in managing externa cient projects in positions of increasing responsibiity in the deivery of business consuting and systems deveopment. Speciaizes in gathering and anaysing information and designing comprehensive soutions that are fexibe and adaptabe the cient's needs. Reevant saesforce patform deveopment experience Reevant saesforce certifications Experience overseeing team members. Detai-oriented with the abiity to rapidy earn and take advantage of new concepts, business modes, and technoogies. Abiity to work independenty and be a sef-starter. Cutting edge innovator who continuay studies new technoogies and functionaity, and is invoved in projects that push the capabiities of existing technoogies. Exposure into saes coud, service coud, experience coud Exposure into Apex, integration Exposure into Saesforce CPQ Experience with Fows Quaifications: Experience in working on arge Saesforce engagements as Soution Architect / Technica Architect with Lightning Web component, AURA and Integrations. Exposure into LWC, experience in integration, experience in migration from cassic to ightning Minimum 2 years in teecom project with saesforce technoogy Exposure into CI/CD, Dev Ops usage We versed with Agie way of deveopment Extensive experience of impementing end to end CRM soution using Saes Coud, Service Coud and Community Coud Experience in working on proposas, estimating scope of work and supporting pre-saes activities Transforming business requirement into Saesforce functiona and technica requirements Expertise in Lead Management process, Quote to Cash process, Case Management and Ca Centre process. Conducting customer workshop during project discovery, preparing end to end Soution design documents, and working with deveopment team as per project requirement Gather requirements, design, code, debug, anayse performance, package and depoy soutions to the cient’s Saesforce.com organization. Coaborate and interact with stakehoders to estabish-cient business needs and transate these into technica soutions. Experience of Design and deveop integrations between Saesforce.com and other systems using SOAP and REST API Saesforce certifications in architect and consuting track (Integration Architect, Data Architect, Saes Coud, Service Coud etc&heip) are preferred Strong communication ski Experience working on App Exchange products Saesforce Marketing and Wave coud experience Experience in Agie and other project management methods Job : 6 to 8 years of Software / CRM experience that shoud incude 4+ years in Saesforce CRM Saesforce Certification in functiona and technica area Experience in appication deveopment and integration using different design patterns Functiona understanding of different coud products ike Saes, Service, Community, FSL etc&heip Abiity to demonstrate critica, anaytica thinking in a aspects of the job – technica and non-technica. Abiity to be highy productive, both working independenty and in cose coaboration within a team environment. Abiity to muti-process and thrive in a fast-paced, cient-driven environment. Abiity to communicate effectivey with a wide range of audiences (technica and non-technica, staff and manageria), and in a wide range of settings (e.g., one-on-one, sma group, in person, conference cas and via e-mai). Exposure into saes coud, service coud, experience coud Exposure into Apex, integration Exposure into Saesforce CPQ Experience with Fows Certification Saesforce Certified Technica Appication Architect SF Lead Engineer Responsibiities: Experience in deveoping technoogy soutions. Experience in managing externa cient projects in positions of increasing responsibiity in the deivery of business consuting and systems deveopment. Speciaizes in gathering and anaysing information and designing comprehensive soutions that are fexibe and adaptabe the cient's needs. Reevant saesforce patform deveopment experience Reevant saesforce certifications Experience overseeing team members. Detai-oriented with the abiity to rapidy earn and take advantage of new concepts, business modes, and technoogies. Abiity to work independenty and be a sef-starter. Cutting edge innovator who continuay studies new technoogies and functionaity, and is invoved in projects that push the capabiities of existing technoogies. Exposure into saes coud, service coud, experience coud Exposure into Apex, integration Exposure into Saesforce CPQ Experience with Fows Quaifications: Experience in working on arge Saesforce engagements as Soution Architect / Technica Architect with Lightning Web component, AURA and Integrations. Exposure into LWC, experience in integration, experience in migration from cassic to ightning Minimum 2 years in teecom project with saesforce technoogy Exposure into CI/CD, Dev Ops usage We versed with Agie way of deveopment Extensive experience of impementing end to end CRM soution using Saes Coud, Service Coud and Community Coud Experience in working on proposas, estimating scope of work and supporting pre-saes activities Transforming business requirement into Saesforce functiona and technica requirements Expertise in Lead Management process, Quote to Cash process, Case Management and Ca Centre process. Conducting customer workshop during project discovery, preparing end to end Soution design documents, and working with deveopment team as per project requirement Gather requirements, design, code, debug, anayse performance, package and depoy soutions to the cient’s Saesforce.com organization. Coaborate and interact with stakehoders to estabish-cient business needs and transate these into technica soutions. Experience of Design and deveop integrations between Saesforce.com and other systems using SOAP and REST API Saesforce certifications in architect and consuting track (Integration Architect, Data Architect, Saes Coud, Service Coud etc&heip) are preferred Strong communication ski Experience working on App Exchange products Saesforce Marketing and Wave coud experience Experience in Agie and other project management methods Job : 6 to 8 years of Software / CRM experience that shoud incude 4+ years in Saesforce CRM Saesforce Certification in functiona and technica area Experience in appication deveopment and integration using different design patterns Functiona understanding of different coud products ike Saes, Service, Community, FSL etc&heip Abiity to demonstrate critica, anaytica thinking in a aspects of the job – technica and non-technica. Abiity to be highy productive, both working independenty and in cose coaboration within a team environment. Abiity to muti-process and thrive in a fast-paced, cient-driven environment. Abiity to communicate effectivey with a wide range of audiences (technica and non-technica, staff and manageria), and in a wide range of settings (e.g., one-on-one, sma group, in person, conference cas and via e-mai). Exposure into saes coud, service coud, experience coud Exposure into Apex, integration Exposure into Saesforce CPQ Experience with Fows Certification Saesforce Certified Technica Appication Architect

Overview SF Technica Lead Responsibiities: Experience in deveoping technoogy soutions. Experience in managing externa cient projects in positions of increasing responsibiity in the deivery of business consuting and systems deveopment. Speciaizes in gathering and anaysing information and designing comprehensive soutions that are fexibe and adaptabe the cient's needs. Reevant saesforce patform deveopment experience Reevant saesforce certifications Experience overseeing team members. Detai-oriented with the abiity to rapidy earn and take advantage of new concepts, business modes, and technoogies. Abiity to work independenty and be a sef-starter. Cutting edge innovator who continuay studies new technoogies and functionaity, and is invoved in projects that push the capabiities of existing technoogies. Quaifications: Experience in working on arge Saesforce engagements as Soution Architect / Technica Architect with Lightning Web component, AURA and Integrations. Exposure into LWC, experience in integration, experience in migration from cassic to ightning Minimum 2 years in teecom project with saesforce technoogy Exposure into CI/CD, Dev Ops usage We versed with Agie way of deveopment Extensive experience of impementing end to end CRM soution using Saes Coud, Service Coud and Community Coud Experience in working on proposas, estimating scope of work and supporting pre-saes activities Transforming business requirement into Saesforce functiona and technica requirements Expertise in Lead Management process, Quote to Cash process, Case Management and Ca Centre process. Conducting customer workshop during project discovery, preparing end to end Soution design documents, and working with deveopment team as per project requirement Gather requirements, design, code, debug, anayse performance, package and depoy soutions to the cient’s Saesforce.com organization. Coaborate and interact with stakehoders to estabish-cient business needs and transate these into technica soutions. Experience of Design and deveop integrations between Saesforce.com and other systems using SOAP and REST API Saesforce certifications in architect and consuting track (Integration Architect, Data Architect, Saes Coud, Service Coud etc&heip) are preferred Strong communication ski Experience working on App Exchange products Saesforce Marketing and Wave coud experience Experience in Agie and other project management methods Job : 8+ years of Software / CRM experience that shoud incude 4+ years in Saesforce CRM Saesforce Certification in functiona and technica area Experience in appication deveopment and integration using different design patterns Functiona understanding of different coud products ike Saes, Service, Community, FSL etc&heip Abiity to demonstrate critica, anaytica thinking in a aspects of the job – technica and non-technica. Abiity to be highy productive, both working independenty and in cose coaboration within a team environment. Abiity to muti-process and thrive in a fast-paced, cient-driven environment. Abiity to communicate effectivey with a wide range of audiences (technica and non-technica, staff and manageria), and in a wide range of settings (e.g., one-on-one, sma group, in person, conference cas and via e-mai). Certification Saesforce Certified Technica Appication Architect Responsibiities SF Technica Lead Responsibiities: Experience in deveoping technoogy soutions. Experience in managing externa cient projects in positions of increasing responsibiity in the deivery of business consuting and systems deveopment. Speciaizes in gathering and anaysing information and designing comprehensive soutions that are fexibe and adaptabe the cient's needs. Reevant saesforce patform deveopment experience Reevant saesforce certifications Experience overseeing team members. Detai-oriented with the abiity to rapidy earn and take advantage of new concepts, business modes, and technoogies. Abiity to work independenty and be a sef-starter. Cutting edge innovator who continuay studies new technoogies and functionaity, and is invoved in projects that push the capabiities of existing technoogies. Quaifications: Experience in working on arge Saesforce engagements as Soution Architect / Technica Architect with Lightning Web component, AURA and Integrations. Exposure into LWC, experience in integration, experience in migration from cassic to ightning Minimum 2 years in teecom project with saesforce technoogy Exposure into CI/CD, Dev Ops usage We versed with Agie way of deveopment Extensive experience of impementing end to end CRM soution using Saes Coud, Service Coud and Community Coud Experience in working on proposas, estimating scope of work and supporting pre-saes activities Transforming business requirement into Saesforce functiona and technica requirements Expertise in Lead Management process, Quote to Cash process, Case Management and Ca Centre process. Conducting customer workshop during project discovery, preparing end to end Soution design documents, and working with deveopment team as per project requirement Gather requirements, design, code, debug, anayse performance, package and depoy soutions to the cient’s Saesforce.com organization. Coaborate and interact with stakehoders to estabish-cient business needs and transate these into technica soutions. Experience of Design and deveop integrations between Saesforce.com and other systems using SOAP and REST API Saesforce certifications in architect and consuting track (Integration Architect, Data Architect, Saes Coud, Service Coud etc&heip) are preferred Strong communication ski Experience working on App Exchange products Saesforce Marketing and Wave coud experience Experience in Agie and other project management methods Job : 8+ years of Software / CRM experience that shoud incude 4+ years in Saesforce CRM Saesforce Certification in functiona and technica area Experience in appication deveopment and integration using different design patterns Functiona understanding of different coud products ike Saes, Service, Community, FSL etc&heip Abiity to demonstrate critica, anaytica thinking in a aspects of the job – technica and non-technica. Abiity to be highy productive, both working independenty and in cose coaboration within a team environment. Abiity to muti-process and thrive in a fast-paced, cient-driven environment. Abiity to communicate effectivey with a wide range of audiences (technica and non-technica, staff and manageria), and in a wide range of settings (e.g., one-on-one, sma group, in person, conference cas and via e-mai). Certification Saesforce Certified Technica Appication Architect SF Technica Lead Responsibiities: Experience in deveoping technoogy soutions. Experience in managing externa cient projects in positions of increasing responsibiity in the deivery of business consuting and systems deveopment. Speciaizes in gathering and anaysing information and designing comprehensive soutions that are fexibe and adaptabe the cient's needs. Reevant saesforce patform deveopment experience Reevant saesforce certifications Experience overseeing team members. Detai-oriented with the abiity to rapidy earn and take advantage of new concepts, business modes, and technoogies. Abiity to work independenty and be a sef-starter. Cutting edge innovator who continuay studies new technoogies and functionaity, and is invoved in projects that push the capabiities of existing technoogies. Quaifications: Experience in working on arge Saesforce engagements as Soution Architect / Technica Architect with Lightning Web component, AURA and Integrations. Exposure into LWC, experience in integration, experience in migration from cassic to ightning Minimum 2 years in teecom project with saesforce technoogy Exposure into CI/CD, Dev Ops usage We versed with Agie way of deveopment Extensive experience of impementing end to end CRM soution using Saes Coud, Service Coud and Community Coud Experience in working on proposas, estimating scope of work and supporting pre-saes activities Transforming business requirement into Saesforce functiona and technica requirements Expertise in Lead Management process, Quote to Cash process, Case Management and Ca Centre process. Conducting customer workshop during project discovery, preparing end to end Soution design documents, and working with deveopment team as per project requirement Gather requirements, design, code, debug, anayse performance, package and depoy soutions to the cient’s Saesforce.com organization. Coaborate and interact with stakehoders to estabish-cient business needs and transate these into technica soutions. Experience of Design and deveop integrations between Saesforce.com and other systems using SOAP and REST API Saesforce certifications in architect and consuting track (Integration Architect, Data Architect, Saes Coud, Service Coud etc&heip) are preferred Strong communication ski Experience working on App Exchange products Saesforce Marketing and Wave coud experience Experience in Agie and other project management methods Job : 8+ years of Software / CRM experience that shoud incude 4+ years in Saesforce CRM Saesforce Certification in functiona and technica area Experience in appication deveopment and integration using different design patterns Functiona understanding of different coud products ike Saes, Service, Community, FSL etc&heip Abiity to demonstrate critica, anaytica thinking in a aspects of the job – technica and non-technica. Abiity to be highy productive, both working independenty and in cose coaboration within a team environment. Abiity to muti-process and thrive in a fast-paced, cient-driven environment. Abiity to communicate effectivey with a wide range of audiences (technica and non-technica, staff and manageria), and in a wide range of settings (e.g., one-on-one, sma group, in person, conference cas and via e-mai). Certification Saesforce Certified Technica Appication Architect

Primary Function of Position This position primary role is to work closely with the larger Customer Service / Field Service Organization Center of Excellence and with the internal IT Salesforce Architect to development and deploy new SFDC service-based solutions. Essential Job Duties Implement new and enhance existing functionality including articulating requirements and translating them to effective solutions on Salesforce.com and related applications which support the following stakeholders: Field Service, Service Contracts, Technical Support and Customer Support. Engage with the existing SFDC Center of Excellence to represent projects and enhancements affects the Service Organization. Work with existing SFDC Architects to implement SFDC Service functionality. Interface on a day-to-day basis with other analysts, business users, super users and IT team members to support business operations and drive change management Perform configuration /system changes to meet business requirements as needed. Ensure proper level of testing and documentation is completed for all work. Lead cross-functional meetings as part of requirements gathering, driving projects or providing status updates on various projects Review and contribute to design document, configuration documents and functional specifications. Conduct unit and Integration testing and regression testing. Support ISI’s production processes and all associated business systems functions. Work with ISI IT and business teams to optimize and streamline business processes and technical solutions. Drive change management process and ensure schedule adherence by collaborating with business, solution architects, cross functional consultants and developers Collaborate and provide inputs to the development team during development phase to meet the business needs. Conduct QA validations and lead User Acceptance Testing (UAT) tests. Support, assist and train the users on new modified system configurations highlighting the impact on business processes. Work closely with onsite team, offshore team, managers, and executives to ensure the release of high-quality solutions. Act as Senior BA and guide & mentor the team members in providing best solutions and do peer review and advice on areas of improvement. Qualification Required Skills and Experience Minimum Bachelor's or undergraduate degree in Computer Science, Information Systems or equivalent experience. Minimum 8 years of experience working on the Salesforce platform with Business Analyst experience in a full cycle implementation as well as in supporting Field Service and Customer Support Business Functions. Minimum 5-8 years of direct hands-on experience with Salesforce.com Field Service Management, Case Management and/or Call Center. Minimum 2-3 years of direct hands-on experience with ServiceMax Asset360. Possess a strong business and customer/client focus. Experience and knowledge of Salesforce.com and SAP integration. Hands-on experience with configuration of new and existing Salesforce.com features including user management, roles/profiles, Permission Sets, custom objects, new page layouts, custom fields, formula fields, validations, workflow rules, email templates, Process Builder, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, Managed Packages, etc. Experience working with business end users, gathering requirements, and building detailed functional design specifications. AppExchange packages experience is preferred. Salesforce Certifications of Admin, AppBuilder preferred. Supporting users in a medical device company is desirable Possess a strong business and customer/client focus Experience with deep understanding of IT Applications and Technology Strong problem solving and analytical capabilities Excellent written and verbal communication skills Very strong collaboration, negotiation, and influence capability required Must have Skills Field Service Management Case Management and/or Call Center Customer Support Business Functions ServiceMax Asset360 Additional Information Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Dear Candidate , Please find the given JD for your reference - CSSA certified 4-6 years Pega development experience 2-3 medium to large scale application developments in Pega/Pega Customer Service Good hands-on experience on basic and advanced Pega rules Experience in case management Good experience on Connector and Service Rules development Experience in UI and skins development Should be able to understand and explain class structure designs

Dear Candidate , Please find the open requirement for Pega developer ( Kharadi location side) Required candidate profile CSSA certified 4-6 years Pega development experience 2-3 medium to large scale application developments in Pega/Pega Customer Service Good hands-on experience on basic and advanced Pega rules Experience in case management Good experience on Connector and Service Rules development Experience in UI and skins development Should be able to understand and explain class structure designs Regards, Garima Singh

Why Ryan? Global Award-Winning Culture Flexible Work Environment Generous Paid Time Off World-Class Benefits and Compensation Rapid Growth Opportunities Company Sponsored Two-Way Transportation Exponential Career Growth We are looking for a highly organized and service-oriented Associate, People Group Shared Services COE to support our global HR operations team. The ideal candidate will have hands-on experience in HR case management systems, inbox management, onboarding and offboarding processes, I-9 compliance, and Workday data processing. This role will serve as a first point of contact for employees and managers, ensuring efficient HR support and timely resolution of HR-related inquiries across regions. As an Associate, People Group Shared Services COE, you will be supporting common people group transactions to ensure People Group, business leaders and team members are supported in a timely manner in order for Ryan to focus on business priorities. This position involves handling a variety of HR-related tasks such as resolving employee inquiries, data audits and form processing, and basic reporting and tracking while contributing to the overall efficiency of People processes. Job Description Duties and responsibilities, as they align to Ryan’s Key Results People: Create a positive team experience. Respond and provide timely assistance to employee and manager People related inquiries. Support key People processes, including employee life cycle events from onboarding to offboarding. Client: Monitor and manage shared HR inboxes, triaging and responding to inquiries in a timely and professional manner. Handle HR requests using ticketing systems (e.g., ServiceNow, Zendesk, Ivanti), ensuring accurate tracking, categorization, and resolution within SLA. Provide day-to-day support for global HR operations, including navigation assistance for employees and managers across multiple regions. Accurately process and maintain employee data in Workday, including hires, terminations, job changes, and organizational updates. Coordinate the end-to-end onboarding and offboarding process, ensuring compliance with checklists, stakeholder communication, and system updates. Manage the collection, verification, and storage of I-9 documents in line with legal and audit requirements. Maintain documentation and SOPs; recommend and support improvements in HR service delivery processes. Generate standard reports and respond to ad-hoc data requests as needed. Value: Determine appropriate action to resolve duplicate, inaccurate or unclear information. Completes tasks assigned by leadership with a sense of urgency and confidentiality where needed. Education and Experience: Bachelor’s degree in human resources, Business Administration, or a related field 0 to 3 years of experience in HR operations, HR shared services, or similar support roles; Computer literate with experience with Microsoft Office. HRMS experience (Workday preferred). Computer Skills: To perform this job successfully, an individual must have intermediate skills in Microsoft® Word, Excel, Outlook, Teams Certificates and Licenses: None Qualifications : Experience with HR ticketing/case management systems and managing shared inboxes. Solid knowledge of onboarding, offboarding, and employment documentation processes, including I-9 verification. Proficiency with Workday or a similar HRIS platform. Strong interpersonal and communication skills, with a customer-first mindset. Detail-oriented with a high level of accuracy and data integrity. Ability to manage multiple tasks in a fast-paced, deadline-driven environment. Preferred Qualifications: Experience working in a global or multi-regional HR support role. Understanding of U.S. labor and employment compliance requirements. Work Environment: Standard indoor working environment. Long periods of sitting while working at computer. Position requires regular interaction with employees at all levels of the Firm. Equal Opportunity Employer: disability/veteran

Primary skill Salesforce Service Cloud Developer Responsible for coding and configure the system based on design and architecture. Minimum 6 years of experience into the Salesforce platform (Service/ Sales/ marketing cloud). Experience on Salesforce Technologies and module like SFDC Lightning, LWC, Classic, Apex, Triggers, VF pages, Batch Apex. Strong in Customization and Configuration. Experience working with case management and Product management in service cloud. Designing and implementing integration architectures for data and process integration with other non-SF systems. Understand the implementation requirements and deliver with quality Hands-on development of solutions built on SFDC platform using Apex and Visual Force. Hands-on development of solutions built on SFDC platform using lightning Aura or Web Components. SFDC production support, Ongoing project based development and enhancements. Responsible for code reviews, performance tuning and troubleshooting during the project process. Experience in Production deployment through Chain set. Experience working with Code version control tools for Salesforce like SVN or GIT. Secondary Skill: Deployment experience using DevOps Tool is optional but not mandatory.

What You'll Do We are looking for a dynamic and experienced Employee Relations (ER) Global Lead to design, execute, and standardize our global ER strategy across diverse geographies. This leadership role will increase operational efficiency, foster a culture of fairness and accountability, and ensure application of ER policies and practices worldwide. You are an analytical who can balance strategic vision with tactical execution while promoting a positive employee experience. Youl will report to Senior Director. This is an Individual Contributor role. What Your Responsibilities Will Be Global Strategy & Standardization: You will Design and implement a comprehensive global employee relations strategy that aligns with business objectives and fosters a fair, inclusive, and compliant workplace. Standardize ER processes, and frameworks across all geographies while accounting for local legal and cultural nuances. Establish metrics, KPIs to measure the effectiveness of ER programs and drive continuous improvement. You will Investigate ER cases for India region and oversee the consistent handling and resolution of complex and sensitive ER cases across regions, ensuring alignment with company values and legal compliance. Implement efficient case management systems to track, analyze, and report on ER trends and outcomes. Provide expert guidance on employee disputes, performance management, investigations, and policy violations. You will Partner with HR Business Partners, Legal, Compliance, and senior leadership to provide strategic ER insights and support decision-making. Advise and coach leaders on best practices for addressing employee concerns, mitigating risk, and fostering a positive work environment. Lead the development and delivery of ER training and communication initiatives for managers and employees globally. Operational Efficiency & Ownership: You will Design scalable and efficient workflows that enable rapid and consistent execution of ER processes across global teams. Ensure investigations while maintaining confidentiality and minimizing organizational risk. Take ownership of global ER initiatives, driving accountability and delivering measurable outcomes. You will Leverage data analytics to identify patterns, assess organizational health, and provide actionable insights for proactive ER strategies. Monitor emerging trends and external benchmarks to refine ER practices and enhance employee experience. Prepare, present regular reports on ER metrics, key findings, and strategic recommendations to senior leadership. What You'll Need to be Successful 8+ years of progressive experience in employee relations, labor relations, or HR, with a minimum of 3 years leading global ER initiatives. Proven track record of designing and implementing global ER strategies and processes. Knowledge of international labor laws, compliance frameworks, and cultural sensitivities. Exceptional emotional intelligence and the ability to handle complex, confidential matters with empathy. Have Analytical mindset with expertise in using data to inform decision-making and measure outcomes. Excellent interpersonal skills with the ability to partner across geographies and organizational levels. Bachelor's degree in human resources, Business Administration, or a related field; advanced degree or relevant certifications (e.g., PHR, SHRM-SCP).

Job Title: Legal Specialist 1 Location: Magarpatta City , Pune (Work from Office Mandatory) Job Type: Permanent Shift: U.S. Timings (Night Shift - subject to client requirements) Working Days: Monday to Friday Notice Period: Immediate Joiners Preferred About the Role: This role is ideal for candidates with experience in legal documentation, case management, and litigation support . You will primarily assist U.S. attorneys and legal teams by preparing legal documents, managing case records, and supporting post-judgment collections. This is role , perfect for those looking to build expertise in U.S. legal support, compliance, and litigation processes while working under the guidance of experienced legal professionals. Key Responsibilities: Manage the US clients' post judgment collections/recovery efforts which includes preparation of legal documents, communicating with various government administration officials, updating clients and maintaining case records. Filing litigation - initiating a US lawsuit to resolve a legal dispute as per US bar guidelines. Maintain electronic documents and update case management systems. Drafting/litigation making/editing pleadings, dealing with pleadings, following court rules. Performing tasks for USA Legal Collection law firms. Tasks such as preparing garnishments, contacting courts, sheriffs, county offices. Extracting information out of legal documents. Frequent interaction with USA attorneys and potentially with defendant (but not as attorney). Organizing and tracking files related to case documents. Draft and file legal documents such as subpoenas, affidavits, notices, discovery responses, medical record requests in context to the US market. Research public records and other resources to locate parties, witnesses, and other case related information through various tools. Communicate with Court Clerk, Sheriffs Office, County Appraiser, and Recorder’s Office if required. Prepare court filings, recordings, and e-filing. Provide clients with the status of their cases Who Should Apply? LLM (Master of Law) degree is mandatory. 1-2 years of experience in preparing legal responses and handling U.S. legal documentation. Knowledge of U.S. collections laws such as FDCPA, CFPB, FCRA, TCPA, GLBA, SCRA, PCI-DSS, UDAAP, and Dodd-Frank Act. Familiarity with U.S. debt recovery processes and fair debt collection practices is preferred. Excellent communication skills (written & spoken English) for working with U.S. clients. Proficiency in MS Word, Excel, WordPerfect, Adobe, and Outlook . Skills & Competencies: Mandatory: Internet-savvy for legal research and document searches. Mandatory: Fluent English communication to interact with U.S. clients. Strong critical thinking, research, and organizational skills . Ability to multitask and manage time-sensitive legal documents . Preferred: Knowledge of U.S.banking/finance laws and legal terminology.

Job Profile: Associate Project Manager Job Families for Job Profiles: Client Services Location: Hyderabad Shift: Night Shift Mode: Hybrid Job Description The primary goal of this position is to oversee our team of project managers and ensure the successful execution of client work, with a focus on coordinating with internal departments to complete complex tasks and continually improve our processes. Essential job responsibilities will include: Manage a strong team of highly motivated eDiscovery professionals project managers. Provide support for client escalations including problem identification and resolution. Regularly meet with clients to deliver status updates, resolve project issues maintain regular engagement with key client contacts in line with client expectations. Work with the team to achieve organizational goals with utilization and revenue. Performance review, coaching, daily workload analysis and team management Works collaboratively with the Operations Managers to identify and execute on process improvement initiatives. Provides managerial and strategic guidance to the development of Epiq's best practices as well as cross-functionally with other operational groups. Provide substantive oversight to client-specific projects, managed on a day-to-day basis by project managers. Ensures that client and project requirements are being met by meeting on a regular basis with project teams. Provides team leadership to professionally develop and motivate staff members and allows them to assume additional responsibilities and growth opportunities within the organization. Instil confidence with the client and serves as the public face of Epiqs high-quality service delivery offering. Education & Experience Requirements: Bachelors degree in project management, business management, or related area of study. Must have 5+years of experince into eDiscovery operations or Client Services. Hands-on experiences with Relativity tools. Must be comfortable working in US Business Hours (between 6pm-5am IST) Solid technical understanding of eDiscovery and ability to define and refine requirements through a project on the EDRM model. Come with relevant professional experience from a global consulting practice in any of the following areas of expertise: Digital Forensics, Mobile Forensics, eDiscovery Client Services and eDiscovery Operations. Experience in managing delivery of customer-facing and internally facing products or services in eDiscovery. Experience with managing a high performing client facing team. Excellent project management skills including problem solving, prioritization, scheduling, and documentation. Excellent interpersonal skills both internally and externally. Significant experience working in US hours coordinating with clients.

Preferred candidate profile CSSA certified 4-6 years Pega development experience 2-3 medium to large scale application developments in Pega/Pega Customer Service Good hands-on experience on basic and advanced Pega rules Experience in case management Good experience on Connector and Service Rules development Experience in UI and skins development Should be able to understand and explain class structure designs

Position : ServiceNow CSM Architect Shift Timing: AEST (Australian Eastern Standard Time, AEST Time Zone) Experience: Minimum 10 Years Notice Period: Immediate to 15 Days Only Mandatory E xperience ServiceNow CSM expertise with architecture and implementation of Case Management, Playbooks, Virtual Agent, AWA, Communities, FSM, Flow Designer, IntegrationHub, Performance Analytics, REST/SOAP APIs, Agile/Scrum delivery, and strong stakeholder management. Job Description Key Responsibilities The ServiceNow CSM Architect will be responsible for the design, architecture, and implementation of scalable and efficient Customer Service Management (CSM) solutions within the ServiceNow platform. The ideal candidate will have deep CSM expertise and the ability to align platform capabilities with business goals. Core Responsibilities: Lead architecture and end-to-end design of CSM solutions: Case Management, Playbooks, Virtual Agent, AWA, Communities, Knowledge Management, and FSM. Collaborate with stakeholders to gather requirements and translate them into scalable technical solutions. Define and maintain CSM roadmap and architecture aligned with platform capabilities. Provide architectural leadership across the project lifecyclefrom discovery to deployment. Create and review architecture documents, high-level designs, and integration specs. Ensure compliance with ServiceNow best practices in performance, security, and scalability. Support integrations with external platforms (CRM, contact centre tools, customer portals). Enforce platform governance, standards, and development best practices. Mentor development teams and assist with complex configurations/customizations Qualifications and Skills Bachelor's degree in Computer Science, IT, or a related field. 8+ years of ServiceNow experience with 3+ years in an architect role. Strong hands-on experience with ServiceNow CSM implementations. Proficiency in Flow Designer, Integration Hub, Virtual Agent, Predictive Intelligence, and Performance Analytics. Experience in REST/SOAP API integrations. Excellent stakeholder interaction, presentation, and documentation skills. Certifications Required: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist CSM Preferred experience with: Experience Designer, Employee Centre Industry-specific CSM configurations (e.g., telecom, public sector) Agile/Scrum project delivery Soft Skills Strong problem-solving and analytical thinking. Excellent communication both written and verbal. Leadership ability with strong stakeholder influence. Email: Sam@hiresquad.in

Minimum of 6-9 years of development experience in Pega, Pega CSSA certification is mandatory. Must have strong hands-on implementation experience leveraging Enterprise class Structure, Data Modelling, Application structure design, specialization & extensibility, Inheritance and Rule Resolution Concepts. Must have excellent implementation experience of integrations (SOAP, REST, File Listener, etc.) and its exception handling. Must have strong development experience in Data Pages, Reports, Activities, Data Transforms, Declarative & Decision rules, Functions, Function Alias & libraries and Correspondence features. Should have good hands-on experience in Case Management, User Interface, Authentication & Authorization concepts. Should have experience in Asynchronous background Processing which includes Agents, Job Schedulers, Queue Processors & SLA's. Should have good knowledge on Ruleset management, Branches, Skimming, Debugging and Deployment process. Should have hands on experience on usage of App studio and knowledge of Admin Studio. Having exposure in debugging & resolving performance issues in Pega (leveraging Admin Studio/SMA, Key Alerts & Exceptions, PDC/AES) is added advantage Working Knowledge on one of either of Customer Service, SI, SD, CLM/KYC or healthcare solutions is added advantage. Involved in any Pega application Upgrade/Modernization implementation experience is added advantage. Should have good knowledge of latest Pega Features on v8.X & Infinity 23. Strong communication, presentation skills and familiarity with Agile Methodologies and Practices.

Overview The HRSC Representative II is responsible for providing answers to employees by using excellent, in-depth knowledge of company benefits, HR policies, procedures and programs as well as communicating effectively with team members within the HR Service Center. Responsibilities Serve as a first point-of-contact for current and former employees’ questions on HR policies and/or processes Maintain working knowledge of HR processes to answer customers’ questions Receive inbound calls from employees through HR Service Center phone line as well as emails through shared HR Service Center inbox Provide timely and accurate information to employees by clarifying issues, researching answers, and escalating unresolved problems Alerts Senior HR Service Members when there is confusion or absence of information in the HRIS system to answer particular questions Works closely with the payroll department and subject matter experts in HR to resolve employee problems Follow through to ensure that each case is fully resolved Utilizes the different HR systems such as ADP, Oracle Cloud, Degreed to answer employee questions Documents all emails, calls, and walk-ups in real-time within the HR Service Center’s case management software application Pro-actively identify opportunities for processes, policies and procedures improvements and engage with Senior HR Service Members to drive the appropriate changes Maintain employee records (both manually and electronically), acting as a 'system administrator' for the HR system. This will include ensuring accurate data is entered and maintained in the system, performing data audits and running regular and ad hoc reports in line with business requirements Manage key HR processes, including starter and leaver processes and contractual amendments e.g. remuneration changes and prepare required documentation. Assist HR team members and line managers in preparing offer letters, co-coordinating acceptances, tracking key activities and managing the onboarding process Provide rewards administration support for some company benefits programs. Accurate and timely employee payroll data preparation for the required pay frequency (i.e. weekly, bi-weekly, monthly) Provide internal / external audit support, e.g. collection and preparation of supporting documents Drive consistent content management across the HR Function on the various internal tools (e.g. zConnect, ZEN, sharepoint, etc.) Performs all work in accordance with established HR Service Center standards. Performs related work as assigned Qualifications Requires a HS diploma or GED; Associate’s degree a plus Minimum 2 year of previous experience in an automated customer service environment. Call center and benefits experience preferred Excellent verbal and written communication skills Team player Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections Must possess a professional and friendly attitude and be able to develop a rapport with employees via email, over the phone and in person Ability to independently execute an action plan following documented policies and procedures Able to effectively manage multiple priorities and adapt to change within a fast-paced business environment Ability to assess employee issues and apply the appropriate procedure, policy or define the appropriate escalation points Ability to learn and navigate new software quickly English compulsory and other languages a plus

Should have experience with client handling and their escalation handling, immigration experience is a plus.

Job Title: Psychologist Company: XMAXO by Dr. Arora's Clinic Pvt. Ltd. Location: Mohali, Punjab Employment Type: Full-Time Work Hours: 10:00 AM – 7:00 PM (Monday to Saturday) About Us: XMAXO is a leading health and wellness organization specializing in sexual wellness, relationship counseling, and mental health services. Under the leadership of renowned sexologist Dr. Arora, we focus on a holistic, evidence-based approach to treat a wide range of psychological, psychosexual, and relationship-based challenges. Key Responsibilities: Conduct psychological assessments, diagnostic evaluations, and structured interviews. Provide individual, couples, or group therapy using evidence-based approaches. Monitor and document patient progress; adjust treatment plans as needed. Build rapport and trust with clients to foster a safe therapeutic environment. Maintain accurate and up-to-date clinical records in accordance with legal and organizational guidelines. Collaborate with a multidisciplinary team to ensure holistic care. Qualifications: Education: M.Phil. or Ph.D. in Clinical Psychology or Counseling Psychology from a recognized institution. Licensure: Valid license/registration with a recognized mental health authority or council (e.g., RCI in India). Experience: Minimum 2–3years of clinical experience after M.Phil. or Ph.D. Skills: Strong diagnostic and therapeutic skills, excellent interpersonal and communication abilities, proficiency in psychological documentation and case management. Preferred: Experience in treating sexual wellness concerns, including sexual dysfunction, psychosexual disorders, and relationship-based intimacy challenges. Note: Candidates with a minimum of 2–3 years of clinical experience post-M.Phil. or Ph.D. are preferred Job Type: Full-time Pay: ₹60,000.00 - ₹95,000.00 per month Schedule: Day shift Work Location: In person

Skill required: Talent & HR - SAP Talent & HR Designation: Measurement & Report Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent & HR processUnderstanding of SAP Talent & HR which can be used across operations and business process e.g. change and skilling, delivery, PMO, etc. Implement SAP solutions on Talent & HR Platform for effectiveness of HR processes. What are we looking for "8+ years of Client / stakeholder engagement in outsourcing environment"Good organizational, prioritization and multi-tasking skills in order to deliver to deadlines Data Analysis:Ability to interpret and analyze HR data to identify trends, patterns, and insightsAdvanced Analytical Skills: Ability to interpret complex data sets and identify trends and patterns that can impact business decisions.Proficiency with tools like Power BI, Power apps, Microsoft 365 , ERP, Zendesk or other visualization and case management software to present data in a clear and compelling manner.Automation Skills: Knowledge of automating report generation processes to save time and reduce manual effort.Communication Skills: Ability to present data and insights clearly and concisely, both in written and verbal formats.Knowledge of HR domainChange Management:Skills for implementing changes in reporting processes and tools."Advanced SQL:For more efficient querying and data extraction." Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Oracle CC&B (Customer Care & Billing) Experienced Techno Functional Consultant ( 5 to 10 Years ) Must have at least 2 CC&B implementation experience with end-to-end implementation experience in Power, Water, Gas domain Ability to understand requirements, documents & do discussions with client. Able to create External Design Document and conceptual solutions in CC&B with reference to . Sound knowledge in modules like billing, payments, meter read and meter management, collections, case management, new connections etc. Certification in Oracle Utilities Customer Care and Billing. Converting detailed design specifications into high quality working programs; maintain existing software enhancements and customer interfaces. Hands on development experience using OUAF (Oracle Utilities Application Framework) and Java. Can write effective custom programs, modify software enhancements and interfaces, debug issues and provide solutions on a timely manner. Experience in Config tool, Web-services for external systems, CC&B batches and algorithms. Ability to write unit-test cases, execute unit-test scripts, document expected and actual results within the allotted time frames. Understand and follow version control and coding standards. Ability to identify and articulate program design and performance risks. Provides recommendations for improved system performance. Revises existing custom solutions, providing release and maintenance documentation. Provide support to other team members when required.

Job Title: US Immigration Specialist Location: Visakhapatnam (Work from office) Work Timings: 6:30 PM to 3:30 AM Job Overview: We are seeking a highly skilled US Immigration Specialist to join our HR and Legal team. The ideal candidate will have 5+ years of experience in managing US immigration processes, including H-1B petitions, Green Card processing (PERM, I-140, I-485), and RFE management. The role involves working closely with both internal teams and external legal partners to ensure compliance with immigration laws and timely filing of applications. Key Responsibilities: Immigration Filings & Case Management: Manage and facilitate non-immigrant and immigrant visa processes, including H-1B, L-1, and Green Card applications (PERM, I-140, I-485). Oversee the H-1B petition lifecycle: filing, amendments, extensions, and transfers. Lead Green Card process management, including PWD, PERM, I-140, and I-485 filings. Prepare and review immigration documents (forms, letters, evidence) for accuracy and compliance. Communication & Coordination: Serve as the liaison between employees, external immigration attorneys, and internal HR and Legal teams. Communicate case updates, timelines, and document needs to employees and managers. Work with external vendors and legal teams to obtain necessary documents (e.g., client letters, vendor letters). Compliance & Legal Updates: Stay updated on immigration law changes to ensure compliance with USCIS, DOL, and other governmental agencies. Track immigration case status, including deadlines, budgets, and invoicing. Manage Labor Condition Application (LCA) filings, withdrawals, and amendments. RFE & Audit Management: Respond to Requests for Evidence (RFE) for H-1B, PERM, I-140, and other immigration-related cases. Assist with audit compliance and ensure all documents are filed correctly. Education: Degree in Law, MBA in HR, or a related field. Experience: Minimum of 5+ years in US immigration law, with hands-on experience in H-1B filings, Green Card process (PERM, I-140, I-485), and RFE management. Skills: Strong knowledge of US immigration laws and regulations. Ability to manage multiple cases and deadlines effectively. Exceptional communication skills for liaising with employees, legal teams, and external vendors. Detail-oriented with strong organizational and problem-solving skills. Why Join Us?: Competitive salary and benefits package. Opportunity to work in a dynamic, fast-paced environment. Collaborative team culture working with global professionals. Interested? Apply now by submitting your resume and cover letter. We look forward to reviewing your application!

Scope: HR Staff Services is connecting staff, managers and local HR teams to Amgen’s global HR programs and tools. For all global HR questions, we are the place to go to! You will be responsible for providing global HR service center support. Accountabilities: Ensure that inquiries are managed and customers are serviced according to service level agreements and local & global policies & procedures. Act as a dedicated point of contact for our customers (staff, managers and local HR). Ensure that HR transactions are processed according to global processes and compliance. Act as designated subject matter expert on one or more of our expertise areas and be responsible for supporting to maintain our Knowledge base. Responsibilities: Provide excellent tier 1 customer experience to our stakeholders in accordance with Service Level Agreements on the initiation of HR transactions. Log and manage cases, escalations and triaging to tier 2/3 using the ServiceNow case management system. Represent HR Connect to all staff and provide, based on needs and requirements, training, presentations to staff/manager and HR. Provides support and answers to staff and managers on Global HR self service tools, HR processes, HR systems, and HR policies. Develop and maintain the knowledge database in close collaboration with the knowledge management team. Identify improvements and optimizations in Tier 0 knowledge articles. Be able to troubleshoot in more complex system inquiries and identify solutions. Support managers and HR on workday transactions, data audits and UAT support. Maintaining data confidentiality and governance. Create and run reports in Workday and Servicenow Suggest improvements on policies and procedures between service center sites and HR teams Represent HR Connect in HR (global, regional, local) Projects and system & process improvements linked to Workday, BRAVO!, MAP (performance cycle) etc. Building strong stakeholder relationships, collaborate and share best practices across Coe's and HR teams. Skills And Experience: 4 to 6 years experience in Tier 1 HR operations, case management and Workday data administration. Strong English verbal and written communication skills that are clear and concise Keen attention to detail and ability to accurately process transactions and data.