229 Case Management Jobs - Page 5

Candidate having 7+ years of experience in below mentioned areas - Experience in ServiceNow ITSM Development Incident Management development and support Case Management - working on cases assigned Service Request management - creation of catalog item Load data through import set and transform map - understanding of data source, import set table and transform map. ServiceNow support activity - incident, cases and catalogue task Story creation - related to defect raised by customer, need to create story with all the required details Email Notification - development and troubleshot Troubleshot script by using log. Agile Methodology - understanding the development process and scrum call Mandatory Skills: ServiceNow Development and support Keywords to search in Resume: ServiceNow Development and Support, Agile project management Skills: ServiceNow, Agile Project Management, JavaScript Phone -: 9584022831 Email -: Mayank@axiomsoftwaresolutions.com

Role & responsibilities Candidate having 7+ years of experience in below mentioned areas - Experience in ServiceNow ITSM Development Incident Management development and support Case Management - working on cases assigned Service Request management - creation of catalog item Load data through import set and transform map - understanding of data source, import set table and transform map. ServiceNow support activity - incident, cases and catalogue task Story creation - related to defect raised by customer, need to create story with all the required details Email Notification - development and troubleshot Troubleshot script by using log. Agile Methodology - understanding the development process and scrum call Mandatory Skills: ServiceNow Development and support Keywords to search in Resume: ServiceNow Development and Support, Agile project management Skills: ServiceNow, Agile Project Management, JavaScript Proposed Vendor Rate/hr:Rs.1500 to Rs.1700/hr only Location: Mumbai/Pune/Chennai/bangalore

Roles & Responsibilities IMATCH Import/matching engine, ITRACS knowledge, case management, and ISUITE knowledge Cash mananagment + SWIFT + Stored procedure + Crystal report + batch processing + Control-m Full Stack Development experience windows/Linux platform usage knowledge ETL DB2 knowledge Competencies: BFS : Cash Reconciliation Asset Management Mandatory Competencies Python - Python Database - SQL Database - Mongo DB Beh - Communication

You are a results-driven Sales Operations Analyst responsible for supporting end-to-end sales operations throughout the entire Go-To-Market (GTM) lifecycle. Your primary focus will be collaborating with U.S.-based stakeholders to provide operational support, data insights, and process enhancements aimed at boosting revenue growth, pipeline health, and execution efficiency. It is essential for you to be comfortable working during U.S. Eastern Time hours and engaging with global teams in a fast-paced and dynamic environment. Your role includes supporting both prospect (new business) and customer (retention and expansion) motions within the Sales Operations Across the GTM Lifecycle. This involves playing a crucial role in pipeline management, territory planning, forecasting, reporting, and opportunity lifecycle governance. Additionally, you will partner with Sales leadership to ensure accurate forecasting, territory modeling, and quota planning by analyzing stage progression, win rates, deal velocity, and pipeline hygiene to identify trends, risks, and opportunities. Your responsibilities also entail collaborating with U.S.-based sales and GTM teams, translating high-level or ambiguous requests into structured, actionable operational outputs. You will lead or contribute to sales operations initiatives and transformation projects, design, document, and scale sales processes, and maintain process governance by enforcing data quality standards and validating field inputs. Moreover, you will manage and resolve Sales Operations support cases with accuracy and timeliness, conduct regular pipeline and sales data analysis, and work closely with cross-functional teams to ensure alignment on revenue processes, metrics, and automation initiatives. As a Sales Operations Analyst, you will build and maintain performance reports to offer visibility into pipeline, revenue, and customer health. Your role will involve creating stakeholder-ready presentations and reporting packages for leadership teams, monitoring KPIs, forecast accuracy, and performance metrics to derive actionable insights. Your shift timings will be from 6 PM IST to 3 AM IST. Qualifications: - A bachelor's degree in business, Finance, Economics, Engineering, or a related field. - Excellent verbal and written communication skills. - Proficiency in Salesforce, including creating reports and dashboards. Experience with Tableau/ Power BI, Looker, or Clari is advantageous. - Strong Excel/Google Sheets skills, including pivot tables, lookups, data validation, etc. - Experience in managing opportunity lifecycle processes, quote approvals, and deal desk workflows. - Familiarity with supporting sales compensation processes, including quota allocation and performance tracking. - Exposure to CPQ systems, Gainsight, Clari, Gong, or similar GTM platforms. - Ability to work independently in globally distributed teams and communicate effectively across different time zones.,

Pearson VUE is seeking dedicated Customer Service Technical Support Administrators to deliver a first-class level of customer service to our candidates and clients. Our teams prioritize empathy and focus on addressing candidate concerns, fostering an environment of real-time feedback and continuous development to meet our overarching team, department, and company goals. Primary Responsibilities Technical Support and Troubleshooting Respond to candidate issues by analyzing the situation and performing necessary actions to reach a resolution, utilizing internal processes and critical thinking skills. Actively demonstrate the application of concepts and guidelines . Use an internal case management system to complete tasks and find optimal solutions for candidates, adhering to client policies and internal procedures. Collect essential and relevant information to highlight trends , sharing findings with internal stakeholders to drive solutioning. Follow through on commitments and take responsibility for results, effectively prioritizing tasks . Identify and propose solutions for barriers to leadership. Deliver First-Class Customer Service Understand the expectations of a test taker and adapt your communication style to meet the needs of a conversation, delivering service that exceeds customer needs within department guidelines. Provide clear and concise directions to live candidates while troubleshooting, and/or explaining policies and/or testing procedures. Anticipate candidate needs, identify, and resolve issues that impact the delivery of quality service. Use active listening to understand candidate concerns, demonstrating comprehension through probing questions, supportive directions, and empathetic reassurance during high-stress situations. Ability to research, analyze, interpret, and document candidate interactions . Exhibit a positive can-do attitude and approach to tasks; meet new challenges and changes with an open mind; demonstrate commitment to the role and supporting candidates. Background Requirements Education and Experience: Minimum High School Diploma or equivalent. Customer service experience preferred. Basic technical troubleshooting experience preferred. Key Characteristics We Are Looking For Passion for customer service and finding joy in helping others succeed. Possesses a patient, positive, compassionate, and friendly demeanor . Thrive working with a team and technology . Eagerness to learn and willingness to adapt to situations as business needs change and demand for service grows. Proficient in standard technology including Windows, Microsoft 365 (OneDrive, Excel, Word), and other related applications. Conflict management skills ; diplomatic and sees feedback as an opportunity for growth. Time management skills ; can quickly and effectively adapt to changes. Ability to deal with ambiguity and overcome objections . Strong attention to detail .

Pearson VUE is looking for a Test Center Support Professional to join our Channel Care team. As a Channel Care Associate, you will provide essential non-technical customer service support to Pearson VUE test centers. Your primary focus will be on proactive engagement, quality management, and developing strong relationships to ensure a positive exam delivery experience for our clients candidates. You'll monitor quality, security, customer satisfaction, compliance, and training, working closely with Program Coordinators, Channel Sales, and Test Center Personnel. This role requires you to be based within commuting distance of our Noida office, with shift work to support global business across SE Asia, UK, and USA time zones. Duties Include Operations Perform regular (bi-weekly) outbound calls to both Select Pearson VUE Test Centers and regular Pearson VUE Test Centers (PVTC) to build relationships, offer support and training, and request capacity or expansion. Create and manage cases for these calls, summarizing discussions, actions, and follow-ups. Maintain a comprehensive understanding of test center policies and procedures and exam sponsor requirements for test delivery. Work in accordance with departmental Key Performance Indicators (KPIs). Collaborate with other departments on new site applications, reviewing, guiding, and providing feedback as needed. Engage with test centers on any reported quality issues, creating case reports and determining retraining actions based on the issues. Case Management Manage incoming calls during scheduled department hours. Respond to incoming inquiries from test centers and regional managers via phone, cases, and e-mail in a timely, professional, and efficient manner. Monitor unassigned voicemails, cases, and e-mails in shared mailboxes, responding or re-assigning accordingly. Ensure a case is created, correctly assigned, prioritized, and updated for every test center or candidate issue (including those not assigned directly to you). Follow up on assigned cases to resolution, ensuring complete and accurate documentation of issues, escalations, decisions, and outcomes. Exercise judgment in prioritizing and reclassifying cases and tasks to address important issues promptly. Document and follow up on complaints registered against test centers. Promptly escalate security incidents and other critical issues. Audit Proactively monitor test center compliance with policy, procedure, and performance requirements. Audit test center log sheets and other records to ensure operational compliance. Review test center report cards, integrity shopper reports, and other reports to identify areas requiring improvement, re-training, or corrective action. Corrective Action Work with test centers performing below standards to implement corrective action plans. Participate in test administrator training initiatives. Handle the suspension and closure of PVTCs and PVTC Selects as directed. Essential Experience and Qualifications Vocational experience in a similar environment. Ability to follow detailed procedures and ensure a high level of accuracy in documentation and data. Ability to take responsibility for actions; a self-starter who can work well in a dynamic and busy environment. Prioritization skills and experience managing multiple projects in a structured way. Experience in a customer-facing environment, where ensuring high levels of customer satisfaction is essential. Ability to establish rapport and interact effectively with people at varying levels, both internally and externally. Excellent English communication skills, both written and oral. Ability to work effectively in a team structure. Sound working knowledge of the Microsoft Office Suite and associated packages, including Word, Excel, PowerPoint, Outlook, Access, and Internet packages. Required Competencies Excellent English skills, both written and oral. Collaborative Working. Commitment to Improving quality of service. Customer Focus. Effective Communication.

As an Occupational Health Nurse, you will play a crucial role in corporate occupational health practices, utilizing your extensive experience in corporate settings, with a preference for some hospital exposure. Your educational background in GNM, along with ACLS & BLS training, will be essential for this role. Proficiency in handling Excel, PowerPoint, Word, and other basic software is required. You should be prepared to provide support at various project sites, demonstrating your ability to independently manage Occupational health centers. Collaboration across departments is a key aspect of this role, requiring you to establish and maintain effective working relationships. Fluency in both Hindi and English, encompassing reading, writing, and speaking, is necessary. Your responsibilities will include an active role in managing pandemic situations, as well as being open to shift duties. Your experience should encompass case management for injuries, focusing on prompt and efficient care aligned with medical protocols. Risk reduction and harm prevention, health education sessions, preventative health strategies, counseling, crisis intervention, and health screening will all fall under your purview. Confidentiality of employees" health information is paramount, and you must ensure compliance with ethical codes, regulatory requirements, and legal standards. Implementing and monitoring procedures for confidentiality, maintaining necessary documentation, and evaluating employees for job placement based on health considerations will be part of your routine tasks. Your adherence to Siemens" requirements and legal mandates is essential for success in this role.,

NTT DATA is looking for a Salesforce Admin - Digital Solution Consultant Senior Consultant to join their team in Hyderabad, Telangana (IN-TG), India. As a Salesforce Administrator at NTT DATA, you will play a crucial role in ensuring that the digital technology solutions provided to clients are valuable, intuitive, and impactful. Your responsibilities will include creating, configuring, and maintaining custom reports and dashboards, managing users, permissions, profiles, list views, and groups, as well as developing and maintaining Salesforce training materials. You will also be involved in editing and maintaining data quality, account, and contact information, creating and customizing page layouts, and supporting the creation and migration of new development features. To qualify for this role, you should have at least 2 years of Business Systems Analysis experience, including configuring Salesforce by creating and managing profiles, roles, custom fields, complex formulas, validation rules, workflows, and approval processes. It is also required that you are currently SFDC Admin 201 Certified. Additionally, having an understanding of CRM-related business processes such as Sales Forecasting, Campaign Management, Lead Management, Partner Program and Relationship Management, Pipeline Management, Order Management, Account Management, and Case Management would be a preference. The ideal candidate for this role should possess an excitement for learning and developing their skill sets as a Salesforce admin. You should also be motivated to actively support the project as a valuable team member. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. Committed to helping clients innovate, optimize, and transform for long-term success, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is dedicated to helping organizations and society move confidently and sustainably into the digital future.,

As a Medical Doctor, you will be responsible for processing health claims in accordance with the standard operating procedures and guidelines provided. Your primary focus will be on achieving daily productivity targets while upholding quality standards. Your role will involve identifying potential fraud triggers and areas of possible leakage. It is essential for you to have a comprehensive understanding of health claims processing, staying updated on the latest regulations and their implications. Adherence to the specified turnaround times for each category is crucial. Your role will also require a solid foundation in medical knowledge and clinical efficacy of treatment protocols. You should possess the ability to analyze medication information in relation to the diagnosis, as well as a clear understanding of ICD and procedure codes. Case management skills will be necessary in situations where there is a risk of inflation or abuse. Additionally, you will need to interpret product wordings to make appropriate claims decisions.,

As a Mental Health Specialist at Tulasi Healthcare, you will play a crucial role in providing mental health care, psychology services, case management, and crisis intervention at our esteemed establishments in Gurugram. Your responsibilities will involve addressing the diverse needs of individuals seeking mental health support on a daily basis. Your expertise in mental health care, psychology, and crisis intervention will be instrumental in delivering high-quality services to our clients. Utilizing your experience in case management and mental health, you will work towards ensuring comprehensive care and support for individuals dealing with psychiatric disorders and substance abuse. To excel in this role, you must possess strong interpersonal and communication skills that will aid in effectively engaging with individuals in need of mental health services. Your ability to collaborate with a multidisciplinary team comprising experienced professionals will be essential in providing integrated preventive and therapeutic mental healthcare. Ideally, you should hold a Master's degree in Psychology, Social Work, Counseling, or a related field to demonstrate your academic foundation in mental health care. Additionally, a certification in Mental Health Counseling would be advantageous in showcasing your commitment to professional development and expertise in the field. Join us at Tulasi Healthcare and contribute to our mission of offering exceptional mental health services to individuals in need. Your dedication and skills as a Mental Health Specialist will make a significant impact on the well-being of our clients and the community at large.,

Role Purpose The purpose of the role is Senior Appian Developer Key Result Area: 1. Expertise in implementing BPM solutions for case Management and process simplification using BPM for financial domain. 2. Good knowledge of the product including BPM Fundamentals, Architecture Components, Technical Features such as Designer Features, Configurations in Appian etc. 3. Should have good experience in design and development in Appian BPM including components such as Tempo, Mobility Features, Forums, SAIL, Plugin development, Smart Services, Reports, Deployment etc. 4. Expertise in business Integration deployment and human task management using Appian 7.X versions. 5. Expertise in building rules engine to support processes. 6. Experience in designing the integrations based on SOA, which allows different applications to exchange data with one another. 7. Exceptional Communication skills. 8. Good experience in BPEL (Business Process Execution language) to create process and flows. 9. Good experience with developing Business Orchestration base interacting with Web services using Appian. 10. Development experience of Micro flows, Long Running BPEL Services and Human Task/Workflow Development 11. Strong knowledge in Object Oriented concepts 12. Added advantage to have experience on Web APIs, Sites, Process Model as a Service, Admin Console, Document Management, and Integration Smart Services. 13. Appian Analyst Certification on recent Appian versions is must. Senior developer is good to have. 14. Knowledge of webservices and integration would be preferred. 15. Prior work experience in development of SOAP and Restful webservices and integration would be preferred.

: Job TitleCash & Trade -Implementation (German) Corporate TitleAVP LocationBangalore, India Role Description Client Implementation is responsible for highly complex client account openings and product set up requests (including new, changing or expanding requirements). Work includes Implementing top-tier solutions for corporate clients and financial institutions. Delivering seamless product(s)/service(s) setup and streamlined installation processes in compliance with internal and external policies and regulations. Monitoring and evaluating product performance and client feedback to generate new product ideas and identify product/service features that need to be changed to meet client needs. Liaising with other areas of the bank to implement these changes What well offer you , 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Liaise and work with onshore implementation and service team on all documentation that covers new/sub-account opening, signatory updates including KYC, EBICS setup, account closure, account mandate updates, account amendments, as well as setup on Cash management Products. Manage implementation, maintenance related documentation requirements including signature verification, digitized document archival. Ensure timely and efficient delivery of required document package to onshore requestor with quality Work closely with implementation and product management on procedures/workflow concerning product documentation eg. CIS, CSA. Coordinate with internal parties to ensure all related setups are in place. Distribute documents to other DB branches/department if needed Escalate issues with respective L2 support teams Be able to provide Bank letters based on template and procedure defined Tasks being performed by the team to be documented and up-to-dated using Adonis Manage each cases using internal case management tool Your skills and experience The person required for the above position should have the following profile: Proficiency in German speaking and writing (Preferably B2 and above); able to communicate in German with clients. Language skillsfluency in German (5-6 years of experience) 5-8 years of handling client facing role. 4-5 year of experience in handling Cash Management products is preferred. Experience in IT systems administration/Networking will be an advantage Strong communication and inter-personal skills in German. How well support you . . . . About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

Your Impact: Fortify on Demand is an end-to-end platform for all your AppSec needs. We are the only application security provider to offer SAST, SCA, DAST, IAST, and MAST as a service. We help our customers to achieve fast remediation throughout the software lifecycle with robust assessments by a team of security experts. Experience in Production Operations (or Support), driving Incident management calls for escalations are a must. What it takes: This is a Principal technical support engineer role in the Fortify on Demand team, with a goal to provide the highest level of customer satisfaction. As an Enterprise Support Engineer, you will act as a single point of contact your assigned customers, providing technical support on the Fortify on Demand offering. The role is to provide expert technical support guidance to customers for the Application Security needs, working proactively to avoid issues and ensuring rapid incident resolution when problems occur. As a Technical Account Manager, you will conduct troubleshooting, gather diagnostics, reproduce problems, diagnose faults and escalate software change requests to Fortify Product Engineering. The goal is to become a trusted support advisor and ensure that customers are successful in their use of their FoD service. What you need to succeed: Technical University or Bachelor's degree preferred. Typically 8-10 years experience in technical support and/or consulting. Experience in AppSec desired Experience with AppSec tools (Fortify SCA, Fortify WebInspect or equivalent tools) Excellent verbal and written communication skills in English Knowledge of German and/or French would be a plus Advanced troubleshooting skills in a technical environment. Advanced proficiency with case management databases and tools. Superior customer service skills. Phone and remote support experience. Knowledge and resolution ability. Ability to solve and document solutions for usage of other technicians and customers. Ability to train peers on solutions. Ability to take ownership for resolution with escalated customers. Ability to lead technical action plans. Lead or provide expertise to teams or projects. Good To Have Knowledge of cloud platforms AWS, Azure, Google Pipelines Jenkins, Azure DevOps Containers Docker, Kubernetes Git/Version control/SCCM CEH or equivalent certification DevOps Open-source platforms

The Money Recovery Manager role at MoneyGuard in Surat is a full-time on-site position where you will be tasked with managing debt recovery cases. Your responsibilities will include consulting with clients, coordinating with recovery agencies and legal professionals, and utilizing technology to streamline the recovery process. To excel in this role, you should have experience in debt recovery, financial management, and case management. Strong negotiation and communication skills are essential, along with knowledge of legal aspects related to debt recovery. The ability to work in a fast-paced, dynamic environment, attention to detail, and strong analytical skills are also crucial. As a team player, you should be capable of both leading and collaborating effectively. If you are looking to join a tech-driven partner for debt recovery and leverage your skills in a challenging yet rewarding environment, this role at MoneyGuard on Ghod dod Road could be the perfect fit for you.,

The Opportunity As a core part of the newly formed Employee Relations Centre of Excellence , youll partner with Regional HR leadership across India and APJ. This role provides strategic guidance and hands-on support on ER matters like performance management, investigations, grievances, policy compliance, accommodations, and offboardingall with a strong focus on applicable labor laws in India and the Philippines. What Youll Do Provide coaching to leaders and HR on performance improvement, feedback delivery, disciplinary action, and exitsensuring fairness and proper documentation Lead investigations : assemble teams, collect data, interview relevant parties, and present objective findings and recommendations Collaborate with Global ER to customize international policies and tools for the regional context Handle emotionally sensitive cases with neutrality and discretion , including mediation between employees Advise on HR legal issues , including accommodations and policy compliance in consultation with Legal teams Apply your expertise in India and Philippines labor laws for ER case resolution and risk mitigation Use active listening, critical questioning, and analysis to help leaders normalize challenging situations Prepare monthly/quarterly reports on ER metrics, identifying trends and recommending improvements Maintain strict confidentiality and integrity in managing sensitive employee data and cases What It Takes A bachelors degree (HR, Law, or equivalent professional experience) 8+ years of experience in Employee Relations, with strong IR case management skills Proven ability to conduct neutral and timely investigations Excellent communication, listening, and mediation abilities Strong judgment with the capability to handle multiple cases in a fast-paced environment Deep knowledge of India and Philippines employment legislation High ethical standards and the ability to build trust at all levels Experience mentoring HR partners or ER specialists.

About The Role Job Title - Management Level: 9-Team Lead/Consultant Location: Delhi, Gurgaon, Mumbai, Bengaluru, Chennai, Pune, Hyderabad Must-have skills: MS dynamics CRM 365, Functional Exp, Service Module Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following:- Serve as CRM solution consultant and if required, perform hands-on delivery of customer interaction solution (Microsoft Dynamics 365 Customer Service, Marketing & Sales modules) Gathering: Collaborate with stakeholders to understand their business needs and objectives. Elicit, document, and analyze business requirements and processes. Process Mapping: Create detailed process maps and workflows to illustrate current and future state processes. Identify bottlenecks and areas for optimization. Prepare clear and concise documentation, including business requirements documents, use cases, and user stories. Solution Design: Work with cross-functional teams to design and propose solutions, including software enhancements, process improvements, and organizational changes. Process Optimization: Analyze and redesign business processes to maximize efficiency and effectiveness. Recommend and implement improvements in collaboration with client teams. Deploy understanding of detailed MS Dynamics CRM configuration: Use customization and MS Dynamics 365 CRM architecture & landscape Use prior experience with MS Dynamics 365 CRM configuration :Apply thorough knowledge & hands-on experience of MS Dynamics Customer Service, Marketing and Sales modules as well as Power Platform expertise. Work with the client and implementation team :to conduct design sessions, requirement gathering sessions, drive backlog grooming sessions, create user stories and acceptance criteria, give regular working demos to all stakeholders during sprint reviews, functional testing, solution design and implementation activities. Be a member and/or lead the project delivery workstream across phases. Extensive Microsoft D365 Customer Service, Marketing & Sales Implementation experience and developing enhancements: Across life cycle with multiple geographies and work as a CRM solution consultant. Provide best practices direction and implement approach based on MS Dynamics 365 CRM standards. Develop innovative, fact-based, and achievable strategies and operating models after evaluation of multiple strategic options. Develop knowledge of prevailing trends , financials, and operating drivers across multiple industry segments. Participate in pre-sales activities including response to RFPs, creating Proof of Concept (POC), creating effective presentations, demonstrating solutions during client orals, effort, and cost estimation process, etc. Participate in practice-specific initiatives including creating Point of View, creating reusable assets on industry wise Sales Life cycle, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Participate in growing the MS Dynamics practice Bring your best skills forward to excel at the role: Leverage expertise in designing key tools: Apply the 5-6 years of expertise in MS Dynamics CRM 365 Customer Service, Marketing and Sales, Case Management, Telephony Integration, Omni-Channel Routing, Service Analytics, Sales and Service Process, D365 Marketing features and Automation. Enable MS Dynamics 365 CRM solution: Apply this to facilitate solution build on MS Dynamics CRM ecosystem (Customer Service, Marketing, Sales, etc.). Apply key business Analysis skills: Focus on process analysis and designing/redesigning Customer Service and Marketing processes with the purpose of resolving process bottlenecks and pain areas. Hands-on with MS Dynamics 365 Customer Service, Marketing, Sales Power Platform knowledge Good to Have. Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, marketing and campaigning processes, operations and functional needs. Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project. Project management experience, including the ability to manage multiple projects simultaneously. Familiarity with project management methodologies (e.g., Agile, Waterfall). Ability to articulate the business value of recommendations/plans/strategies. Excellent analytical and problem-solving skills. Strong understanding of business processes, workflows, and systems. Thorough understanding of MS Dynamics CRM Framework and integration with internal and external components. Technical implementation experience not mandatory but good to have. Maximize deep skills to manage stakeholder expectations: Engage in resolving issues and risks for the success of the project and MS Dynamics 365 CRM Framework and integration Deep dive with MS Dynamics 365 CRM certification: Certification in one or more these focused solution areas- Service/Marketing/Sales Functional Consultant. Professional & Technical Skills: - Relevant experience in the required domain.- Strong analytical, problem-solving, and communication skills.- Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects.- Career growth and leadership exposure.Qualification Experience: 5 years Educational Qualification: MBA or Big 4

As a Health Counsellor at OpenDG in Hyderabad, you will play a crucial role in providing effective counseling services to clients. Your responsibilities will include case management, psychology, training, mental health support, and family therapy. To excel in this role, you should possess case management and psychology skills, along with training in mental health support and family therapy. Strong interpersonal and communication skills are essential, as well as empathy and understanding of client needs. Ideally, you should have experience in providing counseling services and hold a Master's degree in Psychology, Counseling, or a related field. Join OpenDG, an ISO Certified Digital Marketing Agency with over 9 years of trusted service and a track record of successful brand strategies.,

Req ID: 317987 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Associate Software Analyst to join our team in Hyderabad, Telangana (IN-TG), India (IN). Why the Role Is Important: Our Salesforce Administrators are fundamental to ensuring the digital technology and related services that NTT DATA builds for our clients are valuable, intuitive, and impactful. The work of Salesforce Administrators provides our clients and team with support, leadership, and direction to make sure projects are executed well and to deliver the engagement as promised. Once You Are Here, You Will: Daily activities include but not limited to: Creating, configuring, and maintaining custom reports and dashboards Managing users, permissions, profiles, list views and groups Creating and customize page layouts Editing and maintaining data quality, account, and contact information Developing and maintaining Salesforce training materials Creating and managing workflows/process builder Supporting creation and migration of new development features Qualifications: Required: 2+ Years of Business Systems Analysis experience, including configuring Salesforce by creating and managing profiles, roles, custom fields, complex formulas, validation rules, workflows, and approval processes Currently SFDC Admin 201 Certified Preference Qualifications: Understanding of CRM related business processes like Sales Forecasting, Campaign Management, Lead Management, Partner Program and Relationship Management, Pipeline Management, Order Management, Account Management, and Case Management Ideal Mindset: Excitement. You are excited to learn and develop your skillsets in becoming a Salesforce admin. Motivated. You are motivated to be an active team member supporting the project. About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ,

Job Description Job Title: Associate Channel Quality Analyst (Customer Service Agent) Location: Noida, India Job Type: Full Time, Permanent Shift Timing : Night Shift (7:15 PM IST - 3:45 AM IST, Corresponding to US Business Hours) Work Schedule: Hybrid This position requires to be within commuting distance to the Pearson VUE Noida office, however the role offers the flexibility to work primarily from home, Monday through Friday, on a shift start time in the late evening ending in the overnight hours schedule to accommodate the Americas region business hours. The Customer Service Agent, Channel Quality is responsible for providing customer service support to Pearson VUEs test centres in the Americas region through account maintenance, quality management, developing and maintaining effective relationships in order to influence a positive exam delivery, quality, security, and customer satisfaction, and compliance monitoring and training. Working closely with various teams like the Program Coordinators, Channel Care, Channel Sales, and Test Centre Personnel. The Channel Quality Specialist works assigned channel quality tasks to ensure satisfactory internal and external customer service. Duties include - Case Management Log in to the phone system to receive calls during scheduled department hours. Respond to incoming inquiries from test centres and regional managers via phone, cases, and e-mail in a timely, professional, and efficient manner. Monitor unassigned voicemails, cases and e-mails coming into the shared mailboxes and respond or re-assign accordingly. Ensure a case is created, correctly assigned, prioritized, and updated for every test centre or candidate issue brought to the departments attention (including those not assigned directly to you) Follow up on assigned cases through to resolution, ensuring complete and accurate documentation of issues, escalations, decisions, and outcomes. Exercise judgment in prioritizing and reclassifying cases and tasks, to ensure more important issues are addressed ahead of less time-sensitive cases/tasks. Document and follow up on complaints registered against test centres. Promptly escalate security incidents and other critical issues Audit Proactively monitor test centre compliance with policy, procedure, and performance requirements Audit test centre log sheets and other records to ensure operational compliance. Review test centre report cards, integrity shopper reports, and other reports to identify areas requiring improvement, re-training, or corrective action. Corrective Action Work with test centres that are performing below standards to implement corrective action plans. Participate in test administrator training initiatives. Handle the suspension and closure of PVTCs as directed. Operations Maintain a comprehensive understanding of test centre policies and procedures and exam sponsor requirements for test delivery. Meet departmental key performance indicators (KPIs) Essential Experience And Qualifications Vocational experience in a similar environment. Ability to follow detailed procedures and ensure a high level of accuracy in documentation and data. Ability to take responsibility for actions, a self starter who can work well in a dynamic and busy environment. Prioritization skills and experience of dealing with multiple projects in a structured way. Experience in a customer facing environment, where ensuring high levels of customer satisfaction is essential. Ability to establish rapport and deal with people at varying levels, both internally and externally. Excellent English communication skills, both written and oral. Ability to work in night shift (7:15 PM IST - 3:45 AM IST, Corresponding to US Business Hours) Ability to work in a team structure. Sound working knowledge of the Microsoft Office Suite and associated packages including Word, Excel, PowerPoint, Outlook, Access and Internet packages. Required Competencies Collaborative Working Commercial Awareness Commitment to Improving Quality Customer Focus Performance Maximization Effective Communication. Who We Are At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. Job: TESTING CENTER Organization: Assessment & Qualifications Schedule: FULL_TIME Workplace Type: Hybrid Req ID: 19207,

: Job TitleCash & Trade -Implementation (Japanese/Mandarin Proficient) Corporate TitleAnalyst LocationMumbai, India Role Description The Client Implementation Analyst supports the efficient delivery of cash management projects and acts has a project coordinator implementation of cash products. Key tasks include (but not limited to) project management, client interactions, documentation, trainings and system setups (if-any). The Client Implementation analyst participates in regular implementation calls and specific technology calls (with Technology) if required during the implementation. What well offer you , 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities The Client Implementation Analyst supports the efficient delivery of cash management projects and acts has a project coordinator implementation of cash products. Key tasks include (but not limited to) project management, client interactions, documentation, trainings and system setups (if-any). The Client Implementation associate participates in regular implementation calls and specific technology calls (with Technology) if required during the implementation. Task Details Liaise and work with onshore implementation and service team on all documentation that covers new/sub-account opening, account closure, account mandate updates, account amendments, as well as setup on Cash/trade Products. Manage implementation, maintenance related documentation requirements including signature verification, digitized document archival. Ensure timely and efficient delivery of implementation projects assigned. Coordinate with internal parties to ensure all related setups are in place. Distribute documents to other DB branches/department if needed Escalate issues with respective L2 support teams Manage each cases using internal case management tool Your skills and experience The person required for the above position should have the following profile: Proficiency in Japanese/mandarin speaking and writing; able to communicate in Japanese/Mandarin with clients. 3-7 years of handling project management in a client facing role. 2-5 years of experience in handling Cash Management products is preferred. Experience in IT systems administration/Networking will be an advantage Strong communication and inter-personal skills in Japanese/Mandarin. Analytical capabilities and logical thinking Strong team playerbe part of a global/regional team, communicating, managing and cooperating closely on a local/regional/global level EducationUniversity degree or equivalent professional experience Language skillsfluency in Japanese/Mandarin (3-5 years of experience) How well support you . . . .

Must have 4 to 12 years hands on experince developing Case Manager solutions Should have good experience on IBM FileNet 5.X. Should have good expertise on IBM Case Manager 5.X. Strong in JAVA and DOJO. Should have Good Knowledge of Java and Spring boot. Good in SQL query design and optimization. PCF or cloud app development knowledge is Good to Have. Should have experience using automation testing tools Should have good understanding handling application security and vulnerabilities. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Primary Skills IBM Case Manager, DOJO,SQL, shell scripting Skills (competencies) Verbal Communication

Managing the day-to-day operations of the CBM project backlog including assigning tasks, setting priorities, and monitoring progress. Ensuring that projects are completed on time, within budget, and to the required quality standards. Developing and implementing strategies to improve the efficiency and effectiveness of the project management process. Managing relationships with clients, stakeholders, and other project team members to ensure that projects are delivered in accordance with organizational policies and procedures. Ensuring compliance with legal and regulatory requirements related to project management. Developing and maintaining a database of projects and related documentation. Reviewing and approving project plans, budgets, and schedules. Monitoring and controlling project risks, issues, and changes. Providing training and professional development opportunities to project managers. Provide regular update to the region s management on projects progress and challenges Provide commercial and technical project support to region s Sales and CBM AE when needed to increase success and winning chances of new projects Collaborating with other departments within the organization to ensure that projects are aligned with overall business objectives. Keeping up to date with industry trends and best practices related to project management. Performing other duties as assigned by senior management. BS degree in Electrical Engineering, Computer Engineering or related field is required. MS degree is preferred. Skills & Experience The successful candidate will be able to demonstrate the following skills and experience: Minimum of 5 years experience, ideally with expertise in technical customer service/ commercial operations role. Preference will be given to those with knowledge and experience working or serving the utility Transmission, Distribution or Power Generation industries. Excellent organizational and leadership skills, strong attention to detail, and the ability to work effectively in a fast-paced environment. Good understanding of IT and communication protocols, comfortable around instrumentation and using basic programming tools where necessary. Proven track record on how to influence, engage and motivate colleagues and customers to seek out the right solutions Excellent communication skills and the ability to build and maintain strong relationships with clients and stakeholders are also essential. Problem solving and advanced troubleshooting skills in technical and process related issues Experience with CRM case management e.g. Salesforce.com and Oracle is preferred.

Managing the day-to-day operations of the CBM project backlog including assigning tasks, setting priorities, and monitoring progress. Ensuring that projects are completed on time, within budget, and to the required quality standards. Developing and implementing strategies to improve the efficiency and effectiveness of the project management process. Managing relationships with clients, stakeholders, and other project team members to ensure that projects are delivered in accordance with organizational policies and procedures. Ensuring compliance with legal and regulatory requirements related to project management. Developing and maintaining a database of projects and related documentation. Reviewing and approving project plans, budgets, and schedules. Monitoring and controlling project risks, issues, and changes. Providing training and professional development opportunities to project managers. Provide regular update to the region s management on projects progress and challenges Provide commercial and technical project support to region s Sales and CBM AE when needed to increase success and winning chances of new projects Collaborating with other departments within the organization to ensure that projects are aligned with overall business objectives. Keeping up to date with industry trends and best practices related to project management. Performing other duties as assigned by senior management. BS degree in Electrical Engineering, Computer Engineering or related field is required. MS degree is preferred. Skills & Experience The successful candidate will be able to demonstrate the following skills and experience: Minimum of 5 years experience, ideally with expertise in technical customer service/ commercial operations role. Preference will be given to those with knowledge and experience working or serving the utility Transmission, Distribution or Power Generation industries. Excellent organizational and leadership skills, strong attention to detail, and the ability to work effectively in a fast-paced environment. Good understanding of IT and communication protocols, comfortable around instrumentation and using basic programming tools where necessary. Proven track record on how to influence, engage and motivate colleagues and customers to seek out the right solutions Excellent communication skills and the ability to build and maintain strong relationships with clients and stakeholders are also essential. Problem solving and advanced troubleshooting skills in technical and process related issues Experience with CRM case management e.g. Salesforce.com and Oracle is preferred.

Description We are seeking an experienced Immigration Consultant to join our team in India. The ideal candidate will have 1-4 years of experience in immigration consulting, providing expert advice and support to clients navigating the immigration process. Responsibilities Conduct consultations with clients regarding immigration options and processes. Prepare and submit visa applications and supporting documents on behalf of clients. Stay updated on immigration laws and policies to provide accurate advice to clients. Assist clients in understanding their rights and obligations under immigration law. Communicate with government agencies and other relevant stakeholders regarding client cases. Maintain detailed records of client interactions and case progress. Skills and Qualifications Bachelor's degree in Law, International Relations, or a related field. Strong knowledge of immigration laws and regulations in India and other countries. Excellent communication and interpersonal skills. Proficiency in preparing legal documents and forms related to immigration. Ability to conduct detailed research and analysis of immigration policies. Strong attention to detail and organizational skills. Experience with case management software is a plus.

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP ABAP Development for HANA Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the solutions align with business objectives. You will also engage in testing and troubleshooting to enhance application performance and user experience, while continuously seeking opportunities for improvement and innovation in application development. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application specifications and user guides.- Engage in code reviews to ensure quality and adherence to best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP ABAP CRM.- Good To Have Skills: Experience with SAP Fiori and SAP UI5.- Strong understanding of object-oriented programming principles.- Experience in developing and customizing SAP applications.- Familiarity with integration techniques between SAP and other systems.- Implementation and customization of SAP CRM 7.x (WebUI, BSP, BAdIs, Action Profiles) within Utilities (IS-U) environments.-Customize Interaction Center (IC), Service, Contract Management, Case Management, and Billing processes using ABAP, WebUI, BSP, BOL/GENIL.-Create technical specs, test scripts, release notes-Strong ABAP skills:diagnostics, BAdI/BAPI enhancements, WebUI, BSP, BOL/GENIL frameworks-Prior engagement with S/4HANA Customer Management-Strong knowledge on BSP component Workbench-ERMS, Navigation bar Profile, Transaction launcher-One Order Framework, Business Partners -API Endpoints, ODATA services Additional Information:- The candidate should have minimum 3 years of experience in SAP ABAP CRM.- This position is based at our Mumbai office.- A 15 years full time education is required. Qualification 15 years full time education