464 Case Management Jobs - Page 3

Position Summary: As the Head of Offshore AML/KYC & Screening Operations, you will lead a team responsible for conducting screening processes across sanctions, Anti-Money Laundering (AML), and Know Your Customer (KYC) operations. This role requires a strong operational mindset, the ability to drive change, and experience in adapting to digital transformation. You will work closely with technology, legal, and transformation teams to ensure maximum compliance with internal and external regulatory standards. The role would need you to be influencing in your interactions, driving the right behaviors and educating on the right compliance postures. Key Responsibilities: Lead and manage an offshore...

What this job involves: Work effectively across a variety of communication channels (Case, Emails, MS Team) with a strong focus on creating a positive customer experience. Demonstrate high proficiency in HR processes and standard operating procedures. Resolve Tier 1 and Tier 2 queries and transactions related to core HR business processes. Ensuring quality responses to all queries and complaints; maintaining and adhering to quality standards as outlined in SOPs and operational framework. Following first time right approach in providing accurate resolution and reducing re-opening of cases Communicate and direct employees to appropriate documentations or procedures needed to resolve the query/...

What this job involves: Work effectively across a variety of communication channels (Case, Emails, MS Team) with a strong focus on creating a positive customer experience. Demonstrate high proficiency in HR processes and standard operating procedures. Resolve Tier 1 and Tier 2 queries and transactions related to core HR business processes. Ensuring quality responses to all queries and complaints; maintaining and adhering to quality standards as outlined in SOPs and operational framework. Following first time right approach in providing accurate resolution and reducing re-opening of cases Communicate and direct employees to appropriate documentations or procedures needed to resolve the query/...

About JLL JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people and our communities. What this job involves: Resolve Tier 1 queries and transactions related to core HR processes Maintaining data in Workday pertaining to employee life cycle such as Promotion, Transfer, Contract extension, Title change, Probation & other job change transactions Managing Employee On boarding & Exit formalities Provide query resolution ...

About The Role Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Business Interlock Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processThe practice of training and learning material between an instructor and learners, either individuals or groups. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners. What are we lookin...

What this job involves: Resolve Tier 1 queries and transactions related to Workday Learning module Creating/Modifying Offerings and Sessions Updating Rosters post evaluating & analyzing the source data Managing publishing/modification of digital courses, Video interactions, blended courses etc. Creating and managing Campaigns in Workday Learning Managing Workday Learning cases and queries like transcript and training issues from users Managing Standalone test creation and edit activities in Questions Bank application Managing Programs and Audience in Workday Learning including creation and edit activities Demonstrate good proficiency in HR processes and standard operating procedures Communic...

Job Description:- (a) Response, diagnosis, resolution and tracking by phone, email, chat of customer support queries; (b) Maintain response and resolution speed as defined by Service Level Objective (SLO/s”); (c) Keep high customer satisfaction scores and follow quality standards in 90% of cases; (d) Use existing knowledge base to provide a customer facing root cause assessment; and (e) Provide customer facing bug progress summary using available tools and platforms. Mandatory Skills Good Comm skill(verbal /Written) Typing skill (typing skills (Min 60 to 80 WPM)) Troubleshooting Experience: diagnosing, and resolving complex issues with SOP documents Support Experience: Familiarity with suppo...

Job Title: Credit Card Dispute Resolution Analyst Locations: Offshore - Mumbai | Bangalore | Chennai | Pune (Onsite presence required in gulf countries on a need basis) Experience Required: 5 to 10 Years No. of Openings: 03 Salary Range: 10 LPA to 25 LPA (based on experience and expertise) About the Role: We are seeking experienced Credit Card Dispute Resolution Analysts to join our dynamic Fraud & Disputes Operations team. This role involves investigating, resolving, and managing credit card disputes in compliance with internal policies, network regulations, and customer expectations. You will play a critical role in safeguarding customer trust, ensuring timely resolution of chargebacks, an...

You will be responsible for providing comprehensive technical and transactional support to clients and internal partners through phone and email communication. Your role as a Transmission Support Specialist will involve resolving inquiries in a timely manner, accurately documenting all interactions, and ensuring exceptional client experiences while advocating for client needs. Additionally, you will be expected to escalate issues promptly, provide support to JP Morgan Access users, monitor email inquiries, and collaborate with various stakeholders to resolve client issues and support policy development. In this position, strong communication skills are essential for delivering information cl...

You will be responsible for developing and delivering software requirements to achieve business goals at Bank of America. Your role involves ensuring that the software meets functional, non-functional, and compliance requirements. This includes coding solutions, conducting unit tests, and integrating solutions into the overall application/system with clear, robust interfaces. Your familiarity with the bank's development and testing practices is crucial, as you will contribute to story refinement and defining requirements. You will estimate work necessary for realizing a story/requirement and perform spike/proof of concept activities as needed. Additionally, you will code solutions, conduct u...

Job Title: Senior PEGA BPM Consultant / Developer (8-10 Years Experience) Job Location: [Pune/Mumbai] Job Summary: We are seeking an experienced PEGA BPM Consultant/Developer with 8-10 years of expertise in designing, developing, and implementing scalable and robust business process management (BPM) solutions using PEGA. The ideal candidate will have a deep understanding of PEGA PRPC architecture, strong problem-solving skills, and the ability to lead complex projects from inception to delivery. Key Responsibilities: Lead and manage the design, development, and deployment of PEGA BPM applications. Collaborate with business analysts and stakeholders to gather and analyze business requirements...

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you passionate about solving complex problems Do you thrive in a fast-paced environment Then there's a good chance you will love being a part of our Software Engineering - Development team at Kyndryl, where you will be able to see the immediate value of your work. As a Software Engineering - Developer at Kyndryl, you will be at the forefront...

Job Title - GN - SONG - C&S - Salesforce Pharma - Senior Manager Management Level: 06/Senior Manager Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills: Salesforce Good to have skills: CRM Transformation Job Summary : You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. Areas of Work: Salesforce Business Analyst/Functional Consultant - SFDC Roles & Responsibilities: As part of these, you will drive the following Serve as CRM solution consultant and if required, perform hands-on delivery of customer interaction solution (Service Cloud, Einstein Analytics, Sales ...

We are hiring for Analyst role in Mortgage- Case management profile. Location:- Ghansoli Shifts:- UK Transport:- One way Work from office ( 5 Days) Role & responsibilities Taking ownership and being accountable of mortgage applications, from initial submission through to offer, delivering a seamless service to brokers and partners • Reviewing and screening residential owner occupied and buy to let (in both individual names and trading companies names) mortgage applications to understand the customer and application type, ensuring the correct packaging requirements are set • Applying a future thinking, holistic approach by anticipating the need of the underwriter, this will be done through: o...

Serve as contact for external customers by answering technical support telephone calls, chats, and emails. Own Tier 2 AvaTax and related Connector technical issues through resolution. Attain intermediate/experienced proficiency in the primary functions and technical workings for AvaTax and related Connectors, and all Avalara services. Comprehend technical interoperability for products in Avalara Portfolio. Manage personal ticket workload to meet department SLAs and CSAT goals, with expected clarity and quality of documentation. Collaborate with Tier 1/2 teams and the department QA team for process improvement and training. Set up test environments to verify reported software bugs and record ...

Job Description: As a member of the team at Sutherland, you will be responsible for providing exceptional customer service by addressing and resolving customer issues and exploring upselling opportunities over the phone within a growing customer base. Your role will involve identifying and understanding various customer needs and scenarios, and offering cutting-edge solutions in a friendly, confident, and knowledgeable manner. By showcasing new products, you will contribute to strengthening customer branding, increasing customer revenue, and enhancing productivity. Keeping abreast of client and industry processes, technology applications, utilities, and products will be crucial in delivering...

The ES Data Specialist is a member of the Workday & Onboarding Data Operations team and provides operational support to employees across all regions, acting as a trusted partner for the business to ensure an exceptional employee experience. This role reports to the Manager - Workday & Onboarding Data Operations and plays a critical role in the success of employees at Salesforce. You should possess strong organizational skills with a keen attention to detail, exceptional time management, and communication skills. Your commitment to providing exceptional customer support and ability to build relationships at all levels of the organization is crucial. It is important that you are comfortable ha...

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself and a better working world for all. You will help clients determine the best way to design and develop state-of-the-art applications to optimize business processes leveraging the Pega Development platform. Your key responsibilities include working effectively as a team lead, sharing responsibility, providing support, maintaining communication, and updating managers on the progr...

As a support representative for Microsoft products, your primary responsibility will be to interact with customers in order to troubleshoot and resolve technical issues efficiently. You will be required to engage with customers via phone, chat, or email, actively listening to their concerns, asking relevant questions, and empathizing with their situations. It is essential to communicate technical concepts clearly to non-technical users and guide them on utilizing self-help resources effectively. Developing expertise in the Microsoft ecosystem, including Windows, Office, Microsoft 365, and Surface devices, is crucial for this role. Staying informed about product updates, patches, and known is...

Need Immediate to 15 days joiners only Total Experience : 4+ yrs Minimum two years in Servicenow ITSM & platform Minimum 3 years experience working in HRSD module. strong in scripting, and Service Catalogs Strong knowledge in following areas HR Profiles, Case management, HR Tasks, Record producers, Knowledge Management, Onboarding LIfe cycle Should have good experience in working/ Supporting on customization in HRSD module Certifications - HRSD Certified ( Mandatory ) CSA, CAD ( Good to have )

The Team: The Compliance team dedicated to the S&P Global Market Intelligence division serves in an advisory capacity to the organization on the design and execution of strategy, making riskbased decisions, and evaluating opportunities while ensuring adherence to S&P Globals policies and procedures. TheRole: The successful candidate will be supporting the implementation and monitoring of the Compliance Program for S&P Global Market Intelligence, with a focus on enhancement of data loss protection initiatives and sanction compliance. The role involves a range of activities, including providing: (i) compliance advisory services, (ii)monitoring, investigation and disposition of compliance alert...

Duties and Responsibilities: Effectively and accurately update client tax rates and frequencies in the appropriate database. Complete assigned project tasks and cases related to any client's data changes. Maintain and update cases in a timely manner, addressing any concerns and maintaining effective communication with clients and partners. Conduct an analysis of customer tax filing requirements needed for tax filing set-ups Ensure required legal and Payment Services forms are signed and filed with the appropriate authority. Prepare and file appropriate client tax agency EFT registrations, Federal E-file registrations, and reporting agent authorizations. Partner with Support and internal team...

About The Role Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Business Interlock Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in mo...

About The Role Job Title - GN - SONG - C&S - Salesforce Auto - Senior Manager Management Level: 06/Senior Manager Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills: Salesforce Good to have skills: CRM Transformation Job Summary : You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. Areas of Work: Salesforce Business Analyst/Functional Consultant - SFDC Roles & Responsibilities: As part of these, you will drive the following Serve as CRM solution consultant and if required, perform hands-on delivery of customer interaction solution (Service Cloud, Einstein Anal...

About The Role Skill required: Talent & HR - SAP Talent & HR Designation: Measurement & Report Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countri...