229 Case Management Jobs - Page 2

So, what’s the role all about? We are seeking a highly skilled and motivated Automation QA Engineer to join our dynamic X-Sight R&D Engineering team in Pune, focused on building scalable compliance solutions for financial markets. Take ownership of the development, implementation, and execution of automated testing strategies. As a senior member of the QA team, you will work closely with software engineers, product managers, and other stakeholders to ensure our software meets the highest quality standards. You will play a key role in shaping the quality of our applications and maintaining a seamless customer experience by identifying issues early and reducing manual testing efforts. How will you make an impact? Develop & Maintain Test Automation Framework : Design, implement, and maintain automation frameworks and test scripts to improve software testing efficiency. Ensure test automation coverage is adequate for new features and regression tests. Collaborate with developers to define clear automation goals and ensure proper testability of code. Test Execution & Analysis : Execute automated test scripts in continuous integration and continuous delivery (CI/CD) pipelines. Perform functional, regression, and performance testing using automated tools. Analyze test results, report defects, and provide detailed feedback to the development team. Collaboration & Mentorship : Work closely with developers to integrate test cases into the development pipeline and improve test automation processes. Mentor and provide guidance to junior automation engineers, ensuring best practices in test automation are followed. Conduct code reviews for test scripts and frameworks. Quality Advocacy : Be a champion for quality within the organization and advocate for the adoption of automated testing techniques. Provide insights into improving test coverage and enhancing the reliability of software. Continuously explore new tools, technologies, and techniques to improve the quality assurance process. Reporting & Documentation : Create and maintain detailed documentation for automation scripts, frameworks, and test cases. Provide clear and concise reports on testing progress, test results, and quality metrics. Have you got what it takes? Key Technical Skills: Knowledge and hands-on experience in Selenium, Rest Assured & Playwright Framework Strong Java Automation & API Testing using Rest-Assured. Strong in coding Proven experience working at highly scalable and containerized cloud solution Experience working in SaaS based on Kubernetes / Kafka, cloud-based product Experience with API & GUI automation tools like Selenium/Postman/Rest-Assured/ Playwright. Experience in behaviour-driven framework design and development for QA automation using Java (Windows / Linux environment) Good familiarity with Cloud technologies, especially AWS Experience with NFR testing and related tools – Performance - JMeter, Resilience, Security Testing Experience with monitoring tools like Coralogix, Grafana Requirement gathering and Defect management using tools like QC and JIRA Experience working on Actimize solutions or Anti Money Laundering, Case Management or Fraud Detection product will be an added advantage Self-motivated and fast learner with a strong sense of ownership and drive Good interpersonal and communication skills; friendly disposition; work effectively as a team player Ability to work independently and collaboratively Good to Have: Experience with CI/CD & Jenkins, Artifactory Experience in financial markets compliance domain Qualifications: BS/MS in CS or equivalent degree 4-5 years of experience in Automation testing What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NICE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7629 Reporting into: Tech Manager Role Type: Individual Contributor

Represent our clients on various projects by performing data entry and case processing of forms. Manage day-to-day activities related to patient and healthcare provider support requests and deliverables through multiple communication channels such as fax, chat, and email. Conduct intake of cases and accurately capture all relevant information in the Case Management system. Ensure all support requests are documented within the Case Management system and directed to the appropriate next step using decision tools and reference guides. Guarantee timely and precise processing of requests by reviewing source documentation. Escalate complex cases when necessary. Maintain high-quality standards for all client programs and comply with program requirements and guidelines. Accurately transcribe and document information received via forms into client databases. Reporting to the Call Center Supervisor and Operations Manager, you will be responsible for maintaining excellent quality standards for all client programs and accurately transcribing and entering data required by individual programs into specific databases. Adhere to all company policies and Standard Operating Procedures. Exhibit flexibility within the department to maximize efficiency. Demonstrate proficient transcription and data entry skills, meeting or exceeding productivity expectations. Ensure patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA). The ideal candidate should possess excellent English verbal, written, and listening communication skills. A Bachelor's degree is preferred, or equivalent work-related experience, especially for final year pharmacy, biotech, or physiotherapy graduates. Knowledge of reimbursement mechanisms for medical and pharmacy benefits, patient access processes, and patient assistance programs is advantageous. Proficiency in reviewing intake documents thoroughly and entering information in databases with minimal errors is required. Proficiency with Word and Excel is essential. Strong analytical thinking, problem-solving, and decision-making skills are necessary. Ability to multitask and manage multiple projects simultaneously with excellent time management skills is a must. Location: The job requires the candidate to be based in Gurgaon. Our values at Ashfield highlight the importance of Partnership, Customer Focus, Teamwork, Ingenuity, Quality, Energy, Expertise, and Accountability. We believe in building relationships based on trust, integrity, and transparency. Upholding responsibilities and obligations for internal and external customers, maintaining high ethical standards, and putting the customer first are key aspects of our values. We encourage teamwork, valuing diverse perspectives and experiences, and fostering excellent interpersonal and communication skills. We are committed to problem-solving through resourceful thinking, innovation, and creativity. Quality is at the core of everything we do, striving for excellence and continuous improvement in all aspects of work. At Ashfield, we are dedicated to building a diverse, inclusive, and authentic workplace. If you are excited about this role but do not meet every job requirement, we encourage you to apply anyway. We believe that you may be the right fit for this role or others within our organization.,

NTT DATA is looking for a Salesforce Admin - Digital Solution Consultant Sr. Analyst to join their team in Hyderabad, Telangana (IN-TG), India (IN). As a Salesforce Administrator at NTT DATA, you play a crucial role in ensuring that the digital technology and services provided to clients are valuable, intuitive, and impactful. Your responsibilities include creating, configuring, and maintaining custom reports and dashboards, managing users and permissions, creating and customizing page layouts, maintaining data quality, and developing training materials for Salesforce. To excel in this role, you should have at least 3 years of Business Systems Analysis experience, with a focus on configuring Salesforce by creating and managing profiles, roles, custom fields, formulas, workflows, and approval processes. Additionally, you should hold the SFDC Admin 201 certification. An understanding of CRM-related business processes such as Sales Forecasting, Campaign Management, Lead Management, and Pipeline Management is preferred. The ideal candidate for this position should be excited to learn and develop their skillsets as a Salesforce admin and be motivated to actively support project initiatives. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, NTT DATA offers diverse opportunities and a robust partner ecosystem. If you are looking to be part of an inclusive, adaptable, and forward-thinking organization, apply now and join NTT DATA in driving innovation and long-term success. Visit us at us.nttdata.com.,

As a Technical Support Advocate, you will be the frontline representative for Microsoft's consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. You'll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: Customer Interaction: Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. Effective Communication: Clearly explain technical concepts to non-technical users. Product Knowledge: Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. Updates and Patches: Stay informed about product updates, patches, and known issues. Self-Service Guidance: Guide customers on using self-help resources and online documentation. Issue Resolution: Tiered Support: Escalate complex issues to higher tiers when necessary. Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. Case Management: Document interactions, solutions, and follow-up actions in the support system. Customer Feedback: Collect feedback and identify areas for improvement. Collaboration: Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. Key Skills Required: Accounts and Billing Skills: Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. Billing Management: Understand billing processes and assist customers with billing-related inquiries. Sign-In Assistance: Help customers with sign-in or sign-up processes. Refunds and Purchases: Assist with refunds and guide customers through product purchases. Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. Customer Service Skills: Download, Install, and Activate (DIA) Skills: Assist with download, install, and activation of M365 and Windows products and services. Assisting with updating/upgrading products or services across platforms. Assisting with purchasing a product or recommending one appropriately. Technical Support Skills: Assisting with delivering appropriate post-install technical support. Troubleshooting post-install software issues (Windows, Office, etc.) across platforms. Assisting with Device Network & Connectivity Issues (Internet, Browse, etc.) across platforms. Addressing How To questions. QUALIFICATION: Bachelor's degree or equivalent practical experience in a technical support role.

As a PEGA Senior/Lead Developer with CDH/Decisioning experience, you will be responsible for leveraging your expertise in Pega PRPC and CDH implementations on the cloud. Your role will involve designing and developing Business Process Management (BPM) and Business Rules Engines (BRE) applications using Pega Platform Infinity 8.x. Additionally, you will lead and deliver projects related to CDH, Case Management, and BPM, demonstrating your proficiency in NBA/decisioning applications by defining decision architecture, solutions, and designs for Pega Decisioning and Pega Marketing. You will be expected to implement Pega Decisioning rules, Strategies, engagement policies, constraints, and channel configuration while also having experience in data flows, segmentation, AI concepts, and implementing changes to these modules. Collaboration with solution architects and the PEGA COE to ensure compliance with architecture guidelines, security requirements, and design and development standards will be a key aspect of your role. Your strong analysis and design skills will be crucial in developing products and services that require front-end and back-end integration. The desired certifications for this position include Pega Certified System Architect (CSA), Pega Certified Senior System Architect (CSSA), Pega Certified Decisioning Consultant (CPDC), Pega Certified Senior Marketing Consultant (PCSMC), Pega Certified Data Scientist, and Pega Certified Lead System Architect (PCLSA). As a PEGA Senior/Lead Developer with CDH/Decisioning experience, your role falls under the IT/ Computers - Software industry type within the IT-Software functional area. This is a full-time, permanent position with a role category of Information Technology. Key skills required for this position include being a Lead Developer with CDH expertise. If you are ready to take on this challenging and rewarding role, please refer to the job code GO/JC/21417/2025 and reach out to the recruiter SPriya to explore this opportunity further.,

You are urgently seeking a final year law student or a law graduate from an English medium background who is enthusiastic about learning Corporate and Litigation work. Your responsibilities will include drafting cases, conducting legal research, managing cases, handling filing work, and other related tasks. It is essential for the candidate to have a basic understanding of MS Office, legal research, writing, and interpersonal skills. If you are interested in gaining exposure to different courts in Delhi, you are encouraged to apply for this position. Please note that the selected candidate will receive a stipend. This is a full-time position suitable for freshers or interns, with a contract length of 12 months. The working schedule is during the day shift. The preferred educational qualification is a Bachelor's degree. The work location is in person, and the expected start date for this role is 01/08/2025.,

You will be working as a SalesForce Business Analyst at Innova ESI in Chennai, focusing on Salesforce.com Administration, Business Analysis, and optimizing Business Processes to drive digital transformation and enhance business operations. Your role will involve gathering Business Requirements, creating data flow diagrams, facilitating Business Process Optimization/Transformation, supporting the design of training materials, conducting internal training sessions for business users, and ensuring a smooth transition to newly implemented Salesforce processes. Key responsibilities include advising on the best use of Salesforce features, emphasizing out-of-the-box functionality, configuration building on the Salesforce platform, eliciting requirements under Agile and Waterfall methods, preparing functional prototypes and wireframes, collaborating with delivery teams, engaging with business product owners, and translating technical terms into business-friendly language. You should have a strong understanding of the Salesforce Platform, exposure to Banking & Finance domain, excellent communication skills, ability to analyze & design data models, user interfaces, business logic, and security for custom applications. Hands-on experience with Sales/Service Cloud, Salesforce Administrator Certification, Technology Change Management expertise, and familiarity with Agile/Waterfall projects are essential. Desirable skills include organizational skills, Salesforce certifications, and previous project experience in Salesforce. You must have at least 6+ years of relevant experience, and the role is based in Pune, Chennai, or Bangalore. Immediate joiners are preferred. If you meet the requirements, please share your resume with kanchan.arya@innovaesi.com for consideration.,

About The Role : Job Title- FileNet Developer, AS Location- Pune, India Role Description This role is within the DWS Global Technology team and will interact with the various business groups globally, e.g. Global Client Group, Trading, Risk, Compliance and Finance. The developer will be responsible for delivering the technology projects with focus on the DWS Strategic projects and changes driven by upcoming regulatory milestones. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities As a FileNet Engineer will be working in a team of highly motivated technical experts delivering various challenging high visibility projects. Ability to adapt to fast pace development model is crucial. Working experience in Agile Methodology Participate in design meetings and design decisions. Develop System Monitoring tools. Contribute to operational and risk remediation activities. Your skills and experience 7-8 years of FileNet development experience. Asset Management Domain Knowledge 7-8 years of experience in FileNet Document Management business applications. Knowledge in Banking domain, especially Asset Management preferred. Technical Skills FileNet Engineer 5+ years of experience in developing, troubleshooting and implementation of large and complex ECM solutions using IBM FileNet Content Manager. Case Manager/BAW development and customization experience. Experience in IBM Content Collector for SAP/Files. Experience working in Unix and Windows server environments. Experience in External Data Service (EDS) framework. Experience in ICN plugin framework, and how to develop and deploy ICN plugins. Experience in developing and deploying FileNet server-side extensions (Subscriptions, Events). Experience in deploying FileNet based web apps in WebSphere application server. Experience in deploying FileNet assets using FileNet Deployment Manager (FDM). Experience in implementing workflow using IBM Content Navigator (ICN). Knowledge of FileNet API. Knowledge of ICN Java/JS API. Basic knowledge of SQL queries. Nice to have skills Experience with Datacap. Experience working in FileNet running on Container environment. Working experience in Agile methodology. Experience in setting up and configuring IBM Enterprise Records (IER). Soft Skills Ability to partner with Business Analyst to interpret functional specifications Ability to multi-task in a high-pressure environment Ability to pick up new product and technical knowledge quickly Ability to quickly learn new and complex processes Self-starter, able to set own targets and timelines and manage delivery expectations with users. Excellent communication skills; fluent in English (written and verbal) How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We at DWS are committed to creating a diverse and inclusive workplace, one that embraces dialogue and diverse views, and treats everyone fairly to drive a high-performance culture. The value we create for our clients and investors is based on our ability to bring together various perspectives from all over the world and from different backgrounds. It is our experience that teams perform better and deliver improved outcomes when they are able to incorporate a wide range of perspectives. We call this #ConnectingTheDots.

About The Role Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementManage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights. What are we looking for Candidates with case management experience.Candidates with strong case management skillset. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

We are currently hiring for a Salesforce Admin/Service Cloud Consultant Required Skills & Experience: 8+ years of experience as a Salesforce Administrator or Consultant, with a strong focus on Service Cloud. Demonstrated expertise in Service Cloud capabilities including Case Management, Email-to-Case, automation with Flows, and configuration best practices. Proficient in Salesforce declarative tools: Profiles, Roles, Sharing Rules, Validation Rules, Page Layouts, Record Types, Formula Fields, Reports & Dashboards. Strong experience with Salesforce Flows for complex business automation. Familiarity with mobile optimization within Salesforce Lightning Experience. Hands-on experience with data loading and migration tools (e.g., Data Loader, Data Import Wizard). Ability to create intuitive and insightful dashboards and reporting to measure case metrics. Experience working in Agile/Scrum delivery environments. Salesforce Service cloud certification Mandatory Excellent communication and interpersonal skills for working with business users and IT teams. Trailblazer link, Sales Cloud Certifications is mandatory. Location of Work - Pune/ Mumbai/ Hyderabad/ Bangalore . Please share an updated profile to kavitha@simpliigence.com Phone : 74839 25904

We are currently hiring for a Salesforce Admin/Service Cloud Consultant Required Skills & Experience: 8+ years of experience as a Salesforce Administrator or Consultant, with a strong focus on Service Cloud. Demonstrated expertise in Service Cloud capabilities including Case Management, Email-to-Case, automation with Flows, and configuration best practices. Proficient in Salesforce declarative tools: Profiles, Roles, Sharing Rules, Validation Rules, Page Layouts, Record Types, Formula Fields, Reports & Dashboards. Strong experience with Salesforce Flows for complex business automation. Familiarity with mobile optimization within Salesforce Lightning Experience. Hands-on experience with data loading and migration tools (e.g., Data Loader, Data Import Wizard). Ability to create intuitive and insightful dashboards and reporting to measure case metrics. Experience working in Agile/Scrum delivery environments. Salesforce Service cloud certification Mandatory Excellent communication and interpersonal skills for working with business users and IT teams. Trailblazer link, Sales Cloud Certifications is mandatory. Location of Work - Pune/ Mumbai/ Hyderabad/ Bangalore . Please share an updated profile to kavitha@simpliigence.com Phone : 74839 25904

You should have a minimum of 6-9 years of development experience in Pega, and having Pega CSSA certification is mandatory. Your hands-on implementation experience should be strong, leveraging Enterprise class Structure, Data Modelling, Application structure design, specialization & extensibility, Inheritance and Rule Resolution Concepts. Your implementation experience of integrations (SOAP, REST, File Listener, etc.) and its exception handling should be excellent. You should also have strong development experience in Data Pages, Reports, Activities, Data Transforms, Declarative & Decision rules, Functions, Function Alias & libraries, and Correspondence features. A good hands-on experience in Case Management, User Interface, Authentication & Authorization concepts is required. Experience in Asynchronous background Processing which includes Agents, Job Schedulers, Queue Processors & SLA's is also necessary. Knowledge on Ruleset management, Branches, Skimming, Debugging, and Deployment process is important. Hands-on experience with the usage of App studio and knowledge of Admin Studio are also expected. Exposure to debugging & resolving performance issues in Pega (leveraging Admin Studio/SMA, Key Alerts & Exceptions, PDC/AES) will be an added advantage. Working Knowledge on one of either of Customer Service, SI, SD, CLM/KYC, or healthcare solutions is also an added advantage. Involvement in any Pega application Upgrade/Modernization implementation experience is an added advantage. Good knowledge of the latest Pega Features on v8.X & Infinity 23 is necessary. Strong communication, presentation skills, and familiarity with Agile Methodologies and Practices are also required.,

The Associate position at Sachan Law Associates OPC Pvt. Ltd., based in Kanpur, is a full-time on-site role where you will be tasked with a variety of responsibilities. Your duties will include conducting legal research, drafting legal documents, managing cases, consulting with clients, and representing the firm in court. Working closely with senior attorneys, you will also be responsible for maintaining case files, ensuring timely client follow-ups, and managing court proceedings efficiently. To excel in this role, you will need to possess strong legal research and drafting abilities, along with experience in case management and client consultations. Excellent written and verbal communication skills are essential, as is the capability to handle multiple tasks simultaneously and meet deadlines. Proficiency in courtroom procedures and court appearances is a plus, and the ability to work independently as well as part of a team is crucial. Ideally, you should hold a degree in Law (LLB) or an equivalent qualification. Previous experience in a legal role or a law firm would be advantageous. If you are a proactive individual with the requisite skills and qualifications, this opportunity at Sachan Law Associates OPC Pvt. Ltd. could be the next step in your legal career.,

You are a detail-oriented and proactive Executive / Senior Executive - Legal Operations with 2-4 years of experience in legal operations or administrative legal support. You will be joining IndoBevs, a fast-growing organization in the beverage sector known for its commitment to excellence and innovation. Your responsibilities will include utilizing advanced Excel functions for data management, report generation, and legal team support. You will also be responsible for maintaining and tracking ongoing legal cases, organizing agreements and contracts, managing documents, and providing support for court procedures. To succeed in this role, you need to have a graduate degree in any field/domain, strong command of Microsoft Excel, good organizational and communication skills, attention to detail, and the ability to manage sensitive information discreetly. By joining IndoBevs, you will have the opportunity to be part of a dynamic and growing organization, work in a collaborative and professional environment, and gain exposure to diverse legal and corporate functions.,

About You You are a proactive and experienced Salesforce operations professional who thrives at the intersection of business and technology. With a strong technical foundation and a passion for process improvement, you enjoy working with cross-functional teams to simplify, scale, and automate CRM workflows that drive measurable business impact. Role and Responsibilities: Lead the day-to-day operations, administration and maintenance of the Salesforce platform from a business outlook. Partner with Sales Ops, Marketing and IT to implement scalable processes and automation across the CRM ecosystem. Own data hygiene, deduplication, enrichment processes and help maintain a high level of CRM data quality. Manage user roles, permissions, profiles and license usage in line with compliance and security standards. Collaborate with cross-functional teams to support GTM initiatives like lead lifecycle, opportunity management, forecasting etc. Lead UAT, deployment, and change management for enhancements and fixes. Mentor junior admins or support teams and help build internal documentation and best practices. Professional Expertise and Must-Have Skills: 8-10 of Salesforce Administration including configuration of objects, fields, page layouts, record types, validation rules and flows Knowledge of Account and Contact management best practices, including data segmentation, enrichment, deduplication, and hierarchy management. Exposure to Revenue Operations workflows such as territory management, pipeline coverage and quota tracking. Ability to translate technical concepts into clear business terms and vice versa. Proactively identifies bottlenecks in processes and proposes practical, scalable solutions. Deep expertise in day-to-day Salesforce operations, including user management, data governance, process automation and system configuration. Led and optimized core operational processes such as lead routing, case management, segmentation, territory assignments, and data hygiene. Proven track record of implementing automation and workflow efficiencies that reduced manual tasks, improved CRM usability and increased team productivity. Acted as the operational point of contact for Sales, Marketing and RevOps teams, ensuring smooth execution of GTM processes and high data quality standards. Education: Bachelors degree in computer science, Information Systems, or a related field

NetSuite Functional Consultant1 Job Responsibilities: Configure/customize NetSuite application to meet customers business requirements. Conduct personalization sessions and document with meeting minute summaries. Demonstrated experience in participating and translating customer business requirements into Business solutions, either as a software solution or a re-engineering initiative Collaborate with technical team member(s) to help guide the development of customized solutions, or data extracts using SQL queries Identify test scenarios, establish test cases and support SIT, UAT with core client stakeholders to ensure system configuration objectives have been met Create training/support documentation, and drive end-user training to promote user adoption Documentation of requirement, Process and User documentation Design business process and application configuration for application based on industry best practices. Support the Go Live deployment processes, ensuring a seamless software launch and continuity of business operations during cutover Responsible for owning and delivering complex solutions using Oracle NetSuite platform. Software-testing and Conduct testing of all kinds and prepare test cases of the modules implemented and developed. Suggest process improvements based on application capability and industry best practices. Responsible for NetSuite Setups Customer, Vendor, and Item Department, Class, Locations NetSuite Processes Order to Cash Procure to Pay Bank Reconciliation Accounting Advanced Revenue management Fixed Asset Intercompany Management Call to Resolution (Case Management) Form Customizations & Fields Creation Custom Records CSV Imports Work-Flows setup Saved Searches & Report Customization Integration process mapping Skills & Experience Required: 8+ yrs of hands on experience in NetSuite Implementation & Enhancement projects Thorough knowledge of NetSuite functionalities and architecture Hands-on experience on NetSuite Integration with 3rd party applications. Should have min 4 end to end implementation experience. Strong communication skills to Work closely with customers and partners to gather requirements and design solutions. Strong NetSuite ERP Knowledge and experience. Setups and Configurations, Saved Searches and reports. The mandatory requirement is to have functional experience in Receivables, Order Management ,case management and billing operations within NetSuite Excellent command on flowcharts, Data flow Diagrams Strong analytical and problem-solving skills, Good team player and collaborate with other team Ready to be on-call on a rotational basis. Excellent command on google sheet, google apps, word, excel, PowerPoint.

The company is guided by core values of Inclusion, Innovation, Collaboration, and Wellness to ensure working together as a global team with customers at the center of operations. The values also emphasize taking care of oneself, each other, and communities. In this role, you will be responsible for conducting end-to-end reviews of potential illegal or suspicious activities, ensuring thoroughness and accuracy in all investigations. You will perform timely and detailed analyses of instances of potential Anti-Money Laundering (AML) activities and suspicious financial transactions across diverse jurisdictions, adhering to local and international compliance standards. Additionally, you will evaluate customer profiles and analyze large datasets to confirm that activities align with expected norms, ensuring compliance with Acceptable Use Policies and Know Your Customer (KYC) regulations. Utilizing both internal data and various open-source research platforms, you will investigate potentially illicit activities to support informed investigative decisions. It will be your responsibility to document findings in a narrative format within manual and automated case management systems and prepare comprehensive reports for management as required. You are expected to consistently exercise sound judgment in making decisions and recommendations related to case investigations, ensuring alignment with global best practices and regulatory requirements. The minimum qualifications for this role include a minimum of 2 years of relevant work experience and a Bachelor's degree or equivalent experience. To learn more about our culture and community, visit [our website](https://about.pypl.com/who-we-are/default.aspx). We are committed to diversity and inclusion. If you believe you have the skills for this position, we encourage you to join our Talent Community. We understand that the confidence gap and imposter syndrome can hinder exceptional candidates. Therefore, please do not hesitate to apply. Thank you for your interest in joining our team.,

The role of Lawyer based in Rewa is a full-time on-site position that entails providing legal advice, representing clients in court cases, preparing legal documents, and conducting legal research. Your responsibilities will include meeting with clients, handling legal transactions, drafting and filing legal documents, and maintaining case files. You will also be tasked with interpreting laws and regulations, negotiating settlements, and ensuring compliance with legal procedures. To excel in this role, you must possess strong legal research and analytical skills, as well as the ability to provide sound legal advice, handle client relationships effectively, and communicate clearly both in writing and orally. You should also demonstrate proficiency in analysis, negotiation, and problem-solving, and be capable of working both independently and collaboratively within a team. Experience in litigation and court procedures is essential, along with a Bachelor's degree in Law (LLB) and active membership in the Bar Council. Familiarity with legal software and case management tools would be advantageous. If you are a dedicated Lawyer with a passion for delivering high-quality legal services and ensuring the best outcomes for clients, we encourage you to apply for this challenging and rewarding opportunity.,

Educational Requirements Bachelor of Engineering Service Line Digital Experience Responsibilities A day in the life of an Infoscion As part of the Infosys Delivery team, you will work on implementing designs, developing high quality programs and systems, partnering with our clients to ensure high quality deliverables. You will create technical artifacts and be the first point of contact in responding to production issues and conducting any technical analysis to arrive at solutions You will share your learnings from projects through knowledge management initiatives and leverage knowledge from other projects to drive high efficiency and effectiveness You will be a key contributor to building efficient programs/systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Analytical abilities Logical thinking Awareness of latest technologies and trends Technical and Professional Requirements: Primary skills:Enterprise Content Management-IBM Filenet (Filenet) Preferred Skills: Technology-Enterprise Content Management-IBM FileNet

The role: Should have handled the employee life cycle management (Hire to Retire) Demonstrate good proficiency in HR processes and standard operating procedures Managing & Coordinating queries on Case management tool Liaising with employees, Managers, and other HR colleagues Working closely with the HR Community and COE s Proactively contributing to improvements within the department Provide first-level support to employees on HR-related queries, such as benefits. Administer HR processes, such as onboarding, employee data management, and benefits enrolment. Ensure accurate and timely completion of HR-related tasks, such as preparing and maintaining personnel files, processing employee changes. Excellent written and verbal communication skills Ability to work under pressure and meet tight deadlines What youll bring: Graduate/ MBA with a minimum of 4 years of relevant experience. Experience, preferably in a HR Shared Services function. Preference will be given to candidates with experience and knowledge on Workday and Service Now Applications Excellent IT skills, particularly MS Word, Power point, Excel.

Job Title - GN - SONG - C&S - MS Dynamics - Senior Manager Management Level: 06/Senior Manager Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills: Microsoft Dynamics 365 Customer Relationship Management (CRM) Good to have skills: Customer Service Life Cycle Job Summary : You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. Areas of Work: Microsoft Business Analyst/Functional Consultant MS D365 Customer Service & Marketing, Service module Roles & Responsibilities :As part of these, you will drive the following:- Serve as CRM solution consultant and if required, perform hands-on delivery of customer interaction solution (Microsoft Dynamics 365 Customer Service, Marketing & Sales modules) Requirements Gathering: Collaborate with stakeholders to understand their business needs and objectives. Elicit, document, and analyze business requirements and processes. Process Mapping: Create detailed process maps and workflows to illustrate current and future state processes. Identify bottlenecks and areas for optimization. Prepare clear and concise documentation, including business requirements documents, use cases, and user stories. Solution Design: Work with cross-functional teams to design and propose solutions, including software enhancements, process improvements, and organizational changes. Process Optimization: Analyze and redesign business processes to maximize efficiency and effectiveness. Recommend and implement improvements in collaboration with client teams. Deploy understanding of detailed MS Dynamics CRM configuration: Use customization and MS Dynamics 365 CRM architecture & landscape Use prior experience with MS Dynamics 365 CRM configuration: Apply thorough knowledge & hands-on experience of MS Dynamics Customer Service, Marketing and Sales modules as well as Power Platform expertise. Work with the client and implementation team: to conduct design sessions, requirement gathering sessions, drive backlog grooming sessions, create user stories and acceptance criteria, give regular working demos to all stakeholders during sprint reviews, functional testing, solution design and implementation activities. Be a member and/or lead the project delivery workstream across phases. Extensive Microsoft D365 Customer Service, Marketing & Sales Implementation experience and developing enhancements: Across life cycle with multiple geographies and work as a CRM solution consultant. Provide best practices direction and implement approach based on MS Dynamics 365 CRM standards. Develop innovative, fact-based, and achievable strategies and operating models after evaluation of multiple strategic options. Develop knowledge of prevailing trends, financials, and operating drivers across multiple industry segments. Participate in pre-sales activities including response to RFPs, creating Proof of Concept (POC), creating effective presentations, demonstrating solutions during client orals, effort, and cost estimation process, etc. Participate in practice-specific initiatives including creating Point of View, creating reusable assets on industry wise Sales Life cycle, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Participate in growing the MS Dynamics practice Professional & Technical Skills: Leverage expertise in designing key tools: Apply the 5-6 years of expertise in MS Dynamics CRM 365 Customer Service, Marketing and Sales, Case Management, Telephony Integration, Omni-Channel Routing, Service Analytics, Sales and Service Process, D365 Marketing features and Automation. Enable MS Dynamics 365 CRM solution: Apply this to facilitate solution build on MS Dynamics CRM ecosystem (Customer Service, Marketing, Sales, etc.). Apply key business Analysis skills: Focus on process analysis and designing/redesigning Customer Service and Marketing processes with the purpose of resolving process bottlenecks and pain areas. Hands-on with MS Dynamics 365 Customer Service, Marketing, Sales Power Platform knowledge Good to Have. Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, marketing and campaigning processes, operations and functional needs. Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project. Project management experience, including the ability to manage multiple projects simultaneously. Familiarity with project management methodologies (e.g., Agile, Waterfall). Ability to articulate the business value of recommendations / plans / strategies. Excellent analytical and problem-solving skills. Strong understanding of business processes, workflows, and systems. Thorough understanding of MS Dynamics CRM Framework and integration with internal and external components. Technical implementation experience not mandatory but good to have. Maximize deep skills to manage stakeholder expectations: Engage in resolving issues and risks for the success of the project and MS Dynamics 365 CRM Framework and integration Deep dive with MS Dynamics 365 CRM certification: Certification in one or more these focused solution areas- Service/Marketing/Sales Functional Consultant. Additional Information: Your experience counts! Minimum 13 -18 years of experience working on a CRM platform (Preferably Microsoft Dynamics 365 / Nice to have exposure to Salesforce CRM) / Digital transformation / Experience design / Business analysis including understanding of Customer Service, Marketing or Sales as a function. Good to have MS CRM Technical experience also. Worked on IVR, Contact Centre Platforms also Good to have Salesforce CRM experience. Must have Certification MS Dynamics 365 CRM Customer Service and knowledge of power BI Must have worked on Proposals and contributed to business development work and must have experience in Sales Pitches and presales activities. Good to have managed small teams and support the growth of new offering and capability. Must have worked as Product Owner in implementation projects for MS Dynamics 365 Customer Service, Marketing & Sales transformational project. Must have worked in implementation of Case management, Routing, Entitlements, SLA, Knowledge Management (Full Customer Service Life Cycle), Marketing Campaigns, designing Customer Journeys, social media channel marketing, Lead to Quote, etc. in MS Dynamics 365 Customer Service, Marketing and Sales platforms Must have experience in defining user stories, refining them in Jira/Dev Ops to make them ready for development team. Strong oral and written communication skills, including presentation skills Has an inquisitive nature with a strong desire to learn At least delivered 6 to 7 CRM transformation program both in onsite and offsite client facing roles, and MBA is preferred. Good to have experience in North America/Canadian/European projects Qualification Experience: Minimum 12+ year(s) of experience is required Educational Qualification: MBA/PGDM from a tier 1 or 2

You are a proactive and experienced Salesforce operations professional who thrives at the intersection of business and technology. With a strong technical foundation and a passion for process improvement, you enjoy working with cross-functional teams to simplify, scale, and automate CRM workflows that drive measurable business impact. Lead the day-to-day operations, administration, and maintenance of the Salesforce platform from a business outlook. Partner with Sales Ops, Marketing, and IT to implement scalable processes and automation across the CRM ecosystem. Own data hygiene, deduplication, enrichment processes, and help maintain a high level of CRM data quality. Manage user roles, permissions, profiles, and license usage in line with compliance and security standards. Collaborate with cross-functional teams to support GTM initiatives like lead lifecycle, opportunity management, forecasting etc. Lead UAT, deployment, and change management for enhancements and fixes. Mentor junior admins or support teams and help build internal documentation and best practices. Professional Expertise And Must-Have Skills - 8-10 years of Salesforce Administration including configuration of objects, fields, page layouts, record types, validation rules, and flows - Knowledge of Account and Contact management best practices, including data segmentation, enrichment, deduplication, and hierarchy management - Exposure to Revenue Operations workflows such as territory management, pipeline coverage, and quota tracking - Ability to translate technical concepts into clear business terms and vice versa - Proactively identifies bottlenecks in processes and proposes practical, scalable solutions - Deep expertise in day-to-day Salesforce operations, including user management, data governance, process automation, and system configuration - Led and optimized core operational processes such as lead routing, case management, segmentation, territory assignments, and data hygiene - Proven track record of implementing automation and workflow efficiencies that reduced manual tasks, improved CRM usability, and increased team productivity - Acted as the operational point of contact for Sales, Marketing, and RevOps teams, ensuring smooth execution of GTM processes and high data quality standards Education - Bachelor's degree in computer science, Information Systems, or a related field BMC's culture values its people and encourages diversity and inclusion. The company offers a supportive environment where employees can thrive and grow. If you are excited about BMC and this role, even if you are unsure about meeting all the qualifications, we encourage you to apply. The salary listed is one component of BMC's compensation package, which includes additional rewards and benefits based on location and performance.,

The Customer Experience roles within Maersk involve providing services to customers once they have been onboarded in the Maersk environment. This includes activities such as customer channel management, case management, customer onboarding and relationship management, contract and dispute management, and more. In addition to this, the Administrative stream consists of individuals who primarily support others by carrying out skilled technical, administrative, or operational tasks. The roles within this stream vary from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with in-depth technical or practical knowledge in specific areas. These individuals are capable of executing specialized work to support operations effectively. At the top level of this career stream, employees work independently and follow established standards while also having the flexibility to deviate from established processes to resolve issues. Individuals at this level handle tasks of limited scope and complexity, exercise independent judgment within defined boundaries and guidelines, and typically work under supervision. They possess skills that have been developed through job-related training and on-the-job experience within a specific job discipline. Colleagues within this stream are knowledgeable about standardized work routines and methods, as well as general facts and information. However, they may need to escalate non-routine problems to a more experienced colleague or supervisor when necessary. The job requirements include having a basic level of job and business knowledge at the time of hiring. We are committed to providing support for any adjustments you may require during the application and hiring process. If you need special assistance or accommodation to use our website, apply for a position, or perform a job, please feel free to contact us at accommodationrequests@maersk.com.,

The GeoSpatial Sr. Analyst MAP role involves leveraging Pega Application Development Case Management and Work Model skills to enhance business processes. With 6 to 8 years of experience, you will work in a hybrid model during day shifts. This position does not require travel, focusing on optimizing workflows and improving efficiency. You will be responsible for developing and implementing Pega-based solutions to streamline business processes and enhance operational efficiency. Collaborating with cross-functional teams, you will gather requirements and design Pega applications that meet business needs. Analyzing existing workflows, you will identify opportunities for improvement using Pega Case Management tools. Your technical expertise in Pega Application Development will be crucial to ensure high-quality deliverables. Monitoring and evaluating the performance of Pega applications, you will make necessary adjustments to optimize functionality. Troubleshooting and resolving issues related to Pega applications will be part of your responsibilities to maintain seamless operations. Documenting and maintaining comprehensive records of Pega application configurations and changes is essential. You will also train and support team members in using Pega tools effectively to maximize productivity. Ensuring compliance with industry standards and best practices in Pega Application Development is key. You will contribute to the development of strategic plans for Pega application enhancements and upgrades. Utilizing Pega Work Model, you will create efficient workflows that align with organizational goals. Engaging in continuous learning to stay updated with the latest Pega technologies and methodologies is expected. Your role will support the company's mission by improving processes that positively impact society. Qualifications: - Possess strong expertise in Pega Application Development demonstrating the ability to create robust solutions. - Have extensive experience in Pega Case Management showcasing skills in optimizing workflows. - Exhibit proficiency in Pega Work Model ensuring efficient and effective process design. - Display excellent analytical skills to identify and address process inefficiencies. - Demonstrate strong communication skills to collaborate effectively with diverse teams.,

As the Senior Director of Product Management at Zinnia, you will play a pivotal role in leading the vision, development, and delivery of cutting-edge platforms tailored for the Banking, Financial Services, and Insurance (BFSI) industry. Your responsibilities will include owning product strategy and portfolio direction, driving innovation with emerging technologies, providing end-to-end product leadership, leading high-performing cross-functional teams, and collaborating across functions to deliver scalable, customer-centric solutions. Your role will involve defining and driving the product strategy, vision, and multi-year roadmap for Case Management, Event Processing, and AI/Automation-led solutions in alignment with organizational goals. You will champion the integration of AI/ML, event-driven architectures, and automation to revolutionize core processes within the BFSI ecosystem. Additionally, you will oversee the entire product lifecycle, from market research and ideation to execution, go-to-market strategies, and customer adoption. To excel in this role, you should possess 15+ years of experience in product management, with a minimum of 5 years leading teams in the BFSI or enterprise SaaS sector. Your track record should demonstrate proven expertise in building and launching digital products within financial services, insurance, or fintech industries. Hands-on experience with Case Management, Digital Event Processing, and Process Automation will be essential, along with strong leadership skills in scaling and mentoring cross-functional product teams. You must have a history of driving innovation through AI, automation, and event-driven technologies in regulated environments. Your proficiency across the full product lifecycle, from strategy and roadmap development to delivery and adoption, will be crucial for success in this role. Additionally, your ability to navigate complex stakeholder environments and align with business, compliance, and tech teams will be key to driving business growth and operational transformation within a highly regulated space. In return, this role offers you the opportunity to be at the forefront of shaping the future of the BFSI industry, working with a dynamic team, and contributing to Zinnia's mission of simplifying the experience of buying, selling, and administering insurance products for individuals to protect their financial futures.,