781 Case Management Jobs - Page 11

Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Business Interlock Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boost...

As a strategic partner to the Mobility Leadership and Extended Leadership Team, the role leads the reporting agenda establishing standards and quality governance and enables leadership discussions and direction by turning business requirements into actionable outcomes and decision grade insights, supported by a single source of truth for workforce planning, ROI measurement, and policy decisions. Strategic Reporting Leadership Governance Collaborate with the Mobility Leadership and Extended Leadership team to co design the strategic direction for mobility reporting, establishing standards, controls, and a roadmap aligned with EY s global talent strategy. Lead a team that delivers high quality...

will be responsible to build, test, implement, monitor and document the business configurable aspects of PEGA applications captured in form of user stories in Rally will be responsible to analyze user requests to assess feasibility and effort to meet customer needs through participating in discussions around project requirements Will prepare the appropriate documentation of process/system flow involved in the Business rules according to user requirements. Will convert project specifications into Business Rules driven logic in Pega. Will assist to solve/debug problems as reported from Live/Test regions , recreating steps taken by user to locate source of problems and reconfigure business rule...

HR Services Specialist serve as the initial point of contact for our employees, interacting with them on a daily basis assisting with a multitude of general HR needs and helping with a standard set of HR service offerings. This position also supports the broader HR community and leaders with transactional and administrative activities. This position requires a professional demeanor, exceptional customer service, a sense of urgency; the ability to organize and prioritize. Primary responsibilities include, but are not limited to the following: Be a source of expert advice on Workday, case management, ticketing the HR Portal and all associated tools Manage all in country compliance tools and sy...

Marsh McLennan India is seeking candidates for the following position based in the Pune office: This is a hybrid role that has a requirement of working at least three days a week in the office. Associate Director Regional HR (Grade F) What can you expect? The People Services function is responsible for the deployment of HR programs and initiatives at the enterprise, regional and local country levels. People Services provides advice and supports transactional and service delivery in the following areas: People Services works closely with the COEs to understand and lead the effective rollout of talent programs, ensuring that the local market perspective is considered while driving for enterpri...

Role Overview: You will be responsible for collecting, compiling, and organizing evidence and legal documentation for attorney review. Additionally, you will research case-related factual issues using in-house files and outside reference sources, such as laws, regulations, and legal decisions and articles. Your role will involve assisting with the preparation, filing, and service of contracts, filings, and pleadings. You will also be conducting interviews with clients, witnesses, and experts, acting as a liaison among all parties for scheduling and sharing information. Furthermore, organizing and managing documents, including creating spreadsheets and retrieval systems, will be part of your ...

As a Client Account Specialist (CAS) at First Advantage, your primary responsibility will be to liaise with Small Business accounts and internal departments such as Sales, Operations, Service, Product, and Billing. You will establish and maintain effective customer relationships, ensuring that client satisfaction remains a competitive advantage for First Advantage. Your key responsibilities will include: - Timely Case Management & Inquiry Resolution: Completing all case management-related inquiries within the Salesforce platform while adhering to service levels. - Salesforce Account Monitoring & Maintenance: Monitoring, updating, and closing Salesforce Accounts, Files, and/or Case records to...

As an Access Case Manager, your main role is to coordinate person-centered services for vulnerable individuals, helping them navigate complex systems to access necessary treatment. Your key responsibilities include: - Conducting brief biopsychosocial assessments to determine fit in programming and level of care. - Building rapport with referred clients and community stakeholders for an optimal customer experience. - Assisting prospective clients in accessing necessary services. - Verifying funding for client admissions and determining financial responsibility. - Planning and arranging service initiation for prospective clients. - Maintaining ongoing communication with clients regarding refer...

As a CRM workflow SME at Innovecture, you will play a crucial role in designing, configuring, and deploying automated workflows within the CRM system for banking operations. Your responsibilities will involve collaborating with stakeholders to optimize existing processes through workflow automation, ensuring seamless integration with core banking systems, and implementing role-based access controls and approval hierarchies. You will work on various tasks such as customer onboarding, account maintenance, KYC, loan processing, and service request automation while ensuring compliance with banking regulations and data security policies. Leveraging AI-powered automation and predictive analytics, ...

Role Overview: You will be joining the Customer Decision Hub (CDH) team at Pega, which is responsible for personalizing billions of interactions for some of the world's largest organizations. As a Senior Software Engineer on the CDH product team, you will design, implement, and validate new features using Pega Infinity. Your role will involve collaborating with a passionate team to deliver high-quality features efficiently, contributing to end-to-end design and development, taking ownership of development activities, understanding and addressing customer needs, identifying enhancements to Pega Infinity, and actively participating in Agile/Scrum processes. Key Responsibilities: - Collaborate ...

As a Student Guidance & Admissions Counselor, you will play a crucial role in guiding high-school students and their parents through the complexities of undergraduate education in India. Your responsibilities will include: - Conducting structured 1:1 sessions with students and parents to identify their interests, strengths, and constraints, and align them with suitable courses, colleges, and career paths in India. - Providing detailed information on entrance exam eligibility, patterns, timelines, and setting realistic target scores for exams such as JEE, NEET, CUET, NID/NIFT, CLAT, IPMAT, and state CETs. - Offering comprehensive support to students in completing end-to-end applications, incl...

Job Description Job Title:Account Lead Operations Location:Whitefield, Bangalore Job Type:Full-Time Experience:35 Years Apply at:[HIDDEN TEXT] Job Overview We are seeking a proactive and client-focusedAccount Lead Operationsto join our Support Operations team. In this role, you will oversee end-to-end client relationship management, resolve operational issues, and ensure timely case deliveries within defined Turnaround Time (TAT). You'll be the primary point of contact between clients and internal departments. Key Responsibilities 1.Client Relationship Management Build and nurture strong, long-term relationships with clients. Understand client objectives, expectations, and operational needs....

Job Purpose "This position is open with Bajaj finance limited" Managing the collections unit in a particular area and monitoring the collection of the amount due to the organization, while ensuring that cases are handled appropriately according to the company guidelines Duties and Responsibilities 1. Portfolio Management Analyses trend of incremental portfolios Chalks out loss projection based on the portfolio 2. Case Management Works out changes in allocation patterns along with Area/Cluster Managers - tracks impact on collection efficiency Engages with the Risk / Credit teams to get sufficient KYC inputs for Skip Tracing; Regularly reviews delay in closures / non-resolution cases / Custome...

Job Purpose "This position is open with Bajaj finance limited" Managing the collections unit in a particular area and monitoring the collection of the amount due to the organization, while ensuring that cases are handled appropriately according to the company guidelines Duties and Responsibilities 1. Portfolio Management Analyses trend of incremental portfolios Chalks out loss projection based on the portfolio 2. Case Management Works out changes in allocation patterns along with Area/Cluster Managers - tracks impact on collection efficiency Engages with the Risk / Credit teams to get sufficient KYC inputs for Skip Tracing; Regularly reviews delay in closures / non-resolution cases / Custome...

Job Details: Skills: OFSAA/FCCM Experience: 4+ Years Location: PAN INDIA Job type: Contract to Hire Work Model: Hybrid Job Description:- 1. OFSAA/FCCM Primary Skills are : OFSAA , FCCM suite of product specializing on Enterprise case management(ECM). Hands on Experience in ECM Correlation. Hands on experience in running batch through OFSAA RRF. Familiar in ECM Security Attributes and configuration Understanding of ECM Integration with Third Party Applications Job Description: Should have minimum 3 to 5 years of total experience, of which the resource should have worked on OFSAA project for minimum 1 years or worked with OFSS for minimum 1-3 years in his career Working Knowledge in FCCM suite...

Good communication skills Must have skills --- Pega CSSA (preferred)/CSA, Cloud architecture, Azure Kubernetes Services, Gitlab Good to have skills --- Production support experience, Integration, application upgrade, cloning and deployment experience Pega Certification: Pega Certified Senior System Architect (CSSA) Minimum of 6-8 years of hands-on experience in Pega application development. Proficiency in Pega PRPC (Pega Rules Process Commander) version X or later. Strong understanding of business process modelling and design. Experience with Pega's Smart BPM methodology. Knowledge of database concepts and SQL. Experience with Pega decisioning and customer engagement frameworks is a plus. Fa...

Job Purpose The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts. Duties and Responsibilities Achieve collections target by visiting customers/agency Monitor performance against set parameters and provide regular updates and providing proper guidelines Milestone reviewing and tracking Ensure legal guidelines are complied with while repossessing products Travelling with the RO's To do timely allocation of the cases of the team members Should be Profecient in excel Daily tracking of the performance of the team members Maintain accurate records of customer interactions and transactions Handle escalations pr...

What you will be doing: Design, implement, and configure ServiceNow solutions to meet business requirements. Develop complex workflows, scripts, and integrations between ServiceNow and third-party systems, using REST, SOAP, and MID Server. Customize ServiceNow modules such as Case Management, Change Management, Problem Management, Service Catalog, and Knowledge Management. Develop responsive UI components using ServiceNow s UI Framework, widgets, and scripting for Service Portal. Collaborating with cross-functional teams to deliver high-quality solutions, improve processes, and provide technical support. Support the development of ServiceNow APIs and integration tools, ensuring scalability a...

You will be working in a hybrid remote/in-office role with Experian, a global data and technology company, reporting to the Director of Enterprise Management. Your responsibilities in this managerial role include providing technical guidance to the internal SNOW team, managing 3rd party vendors, and offering operational support. You will be tasked with creating technical specifications, solutions, and development efforts for internal projects. Engaging with decision makers to align project delivery with organizational objectives will be crucial. Additionally, you will provide guidance, training, and mentorship to team members and stakeholders on ServiceNow operations, upgrades, and developme...

As a HomeCare Coordinator at Horizon Life Line Private Limited, you will play a crucial role in overseeing and managing home care services for patients in Kolkata. Your responsibilities will include: - Coordinating care and managing cases for patients receiving home care services - Scheduling health care services at patients" homes - Communicating effectively with medical staff and patients to ensure seamless care delivery - Providing a high level of customer service to all patients - Collaborating closely with healthcare providers to meet the needs of patients To excel in this role, you should meet the following qualifications: - Experience in Care Coordination and Case Management - Strong ...

We are seeking a highly skilled Salesforce Developer with extensive expertise in Field Service Lightning (FSL), Service Cloud, and enterprise-grade integrations to join our dynamic team. The ideal candidate will play a key role in designing, developing, and implementing scalable Salesforce solutions that streamline field and contact center operations, drive automation, and seamlessly integrate with critical enterprise systems in large-scale environments. Key Responsibilities Design and configure core FSL components: Service Territories, Work Types, Work Orders, Service Appointments, Skills, and Resources. Implement Scheduling Policies, Optimization Rules, and Dispatcher Console configuration...

We are looking for a skilled ServiceNow HRSD Lead Developer/Senior Developer with 3-12 years of experience to join our team in Pune, Mumbai, Bangalore, Hyderabad, Gurgaon, Noida, and Chennai. The ideal candidate will have expertise in ServiceNow HRSD module, HR integrations, web APIs, Data Integrations/ETL, Relational Databases, LDAP, VPN, SSL, SSO, Employee Center, Employee Journey management, HR onboarding, HR case management, HR Agent Workspace, and Performance Analytics for HRSD. Roles and Responsibility Develop and implement solutions in client environments using ServiceNow HRSD module. Design and integrate HR systems with other applications using web APIs and Data Integrations/ETL. Man...

About The Role Skill required: Employee Services - Workday Talent Management Designation: HR Service Delivery Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case management Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting. Resilience and ability to work under pressure Good organizational, prioritization and multi-tasking skills to deliver t...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Sprinklr Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a highly skilled Sprinklr Architect to lead the design, implementation, and optimization of Sprinklr solutions that align with our business goals. The ideal candidate will have deep expertise in the Sprinklr platform, strong technical skills, and experience architecting social media management, customer experience, and digital engagement soluti...

Drafting and sending legal documents (Dunning Letters, Demand Notices, Loan Recall Notices, Sec-138 Notices) to delinquent borrowers, maintaining records, ensuring follow-up, and initiating legal actions such as litigation when required.