234 Case Management Jobs - Page 10

Required Experience 6 - 8 Years Skills PEGA, Pega Case Management img {max-height240px;} Must Have : Min 6 Years of hands-on Pega application design & development experience, Min 5+ years of Pega Case Management (CJCM) is a must. Hands on experience in performance analysis & code reviews using various Pega tools and performance improvement related development is a must. Issue Triaging & Log analysis capabilities (Kibana), also Flow Design understanding a must. Experience in integrating Pega applications with 3 rd party applications (CMS, Payment Systems, Other e-commerce systems) is a must. Pega, CSA, CSSA, PRPC, Case management, REST integration, Job scheduler, Queue Processor, Kafka, Agile Implement Pegas marketing solution, with a focus on outbound, inbound and real-time interactions etc. Working technical knowledge of integration (SOAP & REST) strategies, including web services Create marketing campaign functional requirements (such as segment identification, campaign steps, control groups, and contact frequencies) Good-to-Have : PEGA- CPDC Pega Decisioning (DCH HUB) experience a plus Pega RPA experience is a plus. Pega ML Studio experience is a plus. Verizon experience will be an Add-on. Sign in to apply Share this job

About The Role : Job Title- Client Implementation Analyst Location- Mumbai, India Role Description The Client Implementation Analyst (Documentation) supports the efficient delivery of implementation & documentation tasks and will act as a support resource throughout the project, working under the direct supervision of the Client Implementation Manager(s). Key tasks include (but not limited to) document generation, electronic banking system setups, performing & creating testing, supporting the resolution of client queries and issues. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Liaise and work with onshore implementation and service team on all documentation that covers new/sub-account opening, signatory updates including KYC, EBICS setup, account closure, account mandate updates, account amendments, as well as setup on Cash management Products. Manage implementation, maintenance related documentation requirements including signature verification, digitized document archival. Ensure timely and efficient delivery of required document package to onshore requestor with quality Work closely with implementation and product management on procedures/workflow concerning product documentation eg. CIS, CSA. Coordinate with internal parties to ensure all related setups are in place. Distribute documents to other DB branches/department if needed Escalate issues with respective L2 support teams Be able to provide Bank letters based on template and procedure defined Tasks being performed by the team to be documented and up-to-dated using Adonis Manage each cases using internal case management tool Your skills and experience The person required for the above position should have the following profile: Proficiency in German speaking B2, C1 and C2 and writing; able to communicate in German with clients. Language skillsfluency in German (1-3 years of experience) 1-3 years of handling client facing role. 1 year of experience in handling Cash Management products is preferred. Experience in IT systems administration/Networking will be an advantage Strong communication and inter-personal skills in German. How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

Pega Consultant Skill-Pega Platform,Pega Customer Service, Pega System, React, Implementation,AWS ,Azure,Telecom Exp Exp-1-3Yrs, PKG Upto-7.5LPA Exp-3-5Yrs, PKG Upto-12LPA Loc-Gurgaon NP-Imm-30Days Ritika-8587970773 ritikab.imaginators@gmail.com Required Candidate profile Skill-Pega Platform, Pega Customer Service, developing, integrations, Pega best practices, React ,Implementation, Technical Lead, Java, AWS ,Azure, Pega Consillation, Data Migration, Telecom Exp

The Global Network SONG Practice | Platforms Microsoft Dynamics 365 CRM Join our team of GN SONG consultants who solve customer facing challenges at clients spanning service, marketing and sales to accelerate business change. Practice: GN SONG Platforms MS Dynamics CRM (Customer Service) I Areas of Work: Microsoft Business Analyst/Functional Consultant MS D365 Customer Service Marketing, Service module | Level: Consultant | Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad,| Years of Exp: 5-10Years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challengesDo you want to design, build and implement strategies to enhance business performanceDoes working in an inclusive and collaborative environment spark your interest Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy Consultings Global Network SONG practice. The practice is aligned to the Global Network Practice of Accenture and works with clients across their service, marketing and sales functions. As part of the team, you will work on transformation services driven by key offerings like Advanced Customer Engagement, Marketing Transformation and Commerce Sales. These services help our clients become living businesses by optimizing their customer service, marketing and sales strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following:- Serve as CRM solution consultant and if required, perform hands-on delivery of customer interaction solution (Microsoft Dynamics 365 Customer Service, Marketing Sales modules) Requirements Gathering: Collaborate with stakeholders to understand their business needs and objectives. Elicit, document, and analyze business requirements and processes. Process Mapping: Create detailed process maps and workflows to illustrate current and future state processes. Identify bottlenecks and areas for optimization. Prepare clear and concise documentation, including business requirements documents, use cases, and user stories. Solution Design: Work with cross-functional teams to design and propose solutions, including software enhancements, process improvements, and organizational changes. Process Optimization: Analyze and redesign business processes to maximize efficiency and effectiveness. Recommend and implement improvements in collaboration with client teams. Deploy understanding of detailed MS Dynamics CRM configuration: Use customization and MS Dynamics 365 CRM architecture landscape Use prior experience with MS Dynamics 365 CRM configuration : Apply thorough knowledge hands-on experience of MS Dynamics Customer Service, Marketing and Sales modules as well as Power Platform expertise. Work with the client and implementation team : to conduct design sessions, requirement gathering sessions, drive backlog grooming sessions, create user stories and acceptance criteria, give regular working demos to all stakeholders during sprint reviews, functional testing, solution design and implementation activities. Be a member and/or lead the project delivery workstream across phases. Extensive Microsoft D365 Customer Service, Marketing Sales Implementation experience and developing enhancements: Across life cycle with multiple geographies and work as a CRM solution consultant. Provide best practices direction and implement approach based on MS Dynamics 365 CRM standards. Develop innovative, fact-based, and achievable strategies and operating models after evaluation of multiple strategic options. Develop knowledge of prevailing trends , financials, and operating drivers across multiple industry segments. Participate in pre-sales activities including response to RFPs, creating Proof of Concept (POC), creating effective presentations, demonstrating solutions during client orals, effort, and cost estimation process, etc. Participate in practice-specific initiatives including creating Point of View, creating reusable assets on industry wise Sales Life cycle, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Participate in growing the MS Dynamics practice Bring your best skills forward to excel at the role: Leverage expertise in designing key tools: Apply the 5-6 years of expertise in MS Dynamics CRM 365 Customer Service, Marketing and Sales, Case Management, Telephony Integration, Omni-Channel Routing, Service Analytics, Sales and Service Process, D365 Marketing features and Automation. Enable MS Dynamics 365 CRM solution: Apply this to facilitate solution build on MS Dynamics CRM ecosystem (Customer Service, Marketing, Sales, etc.). Apply key business Analysis skills: Focus on process analysis and designing/redesigning Customer Service and Marketing processes with the purpose of resolving process bottlenecks and pain areas. Hands-on with MS Dynamics 365 Customer Service, Marketing, Sales Power Platform knowledge Good to Have. Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, marketing and campaigning processes, operations and functional needs. Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project. Project management experience, including the ability to manage multiple projects simultaneously. Familiarity with project management methodologies (e.g., Agile, Waterfall). Ability to articulate the business value of recommendations/plans/strategies. Excellent analytical and problem-solving skills. Strong understanding of business processes, workflows, and systems. Thorough understanding of MS Dynamics CRM Framework and integration with internal and external components. Technical implementation experience not mandatory but good to have. Maximize deep skills to manage stakeholder expectations: Engage in resolving issues and risks for the success of the project and MS Dynamics 365 CRM Framework and integration Deep dive with MS Dynamics 365 CRM certification: Certification in one or more these focused solution areas- Service/Marketing/Sales Functional Consultant.

Qualifications - Good knowledge on managing Tax Related profiles, leveraging the agency portals. - Possess good understanding of Taxes and State & Federal laws. - Hands on knowledge on agency portal and related work. - Strong problem-solving skills -Self-starter who seeks out what they need rather than waiting for it to be delivered -Excellent oral and written communication skills -Excellent customer services skills -Proficient with Microsoft Office applications -Ability to exercise judgment within broadly defined practices and policies in selecting methods and techniques for obtaining solutions Preferred Qualifications: -General understand of payroll and payroll tax industry experience -Experience with data auditing, case management experience, and data control -Previous experience with SaaS based customer data profiling, configuration, and data updates -Experience working directly with customers -Process/operational excellence experience is a plus -Bachelors degree in Business, Accounting, or related field or equivalent work experience

Role & responsibilities Conceptualizing and implementing process-based solution (BPM) in banking domain using Pega • Writing complex programming logic, doing impact analysis, program debugging, defect management, troubleshooting production issues, performance tuning, providing sign-offs for Test Recommendation Reports and SIT plan coverage as the domain SME, design and development of technical solutions for complex software modules and environments and create solution architectures and technical specifications to integrate them • Working with the upstream and downstream systems to understand the data transfer methodology and the connectivity challenges and providing feasible technical solutions. • Involve in all Software Development cycles and providing inputs in various phases of the project. Certifications: • CSA/CSSA Preferred candidate profile

Qualifications and Skills: Bachelors degree in Business Administration, Information Technology or related field. 5+ years of experience as a Business Analyst, including 2+ years with ServiceNow and at least 1+ year focused on CSM. Solid understanding of ServiceNow CSM features including Case Management, SLAs, AWA (Advanced Work Assignment) and Knowledge Management. Experience creating business process documentation, user stories and acceptance criteria. Familiarity with Agile/Scrum methodologies. Strong communication and interpersonal skills to work effectively with both business and technical stakeholders. ServiceNow Certified System Administrator (CSA). ServiceNow Certified Implementation Specialist – CSM (preferred). Experience in customer support or customer service operations. Exposure to integration projects involving CRM, CTI or portal technologies.

Associate Eng –Pega Min 1 yr – 3 yrs on Pega Platform experience - upto 8L Fixed+ Var Pls Call Vikas 8527840989 vikasimaginators@gmail.com NO PAN INDIA CANDIDATES ONLY CANDIDATES FROM DELHI/NCR, GURGAON TO APPLY FOR THESE ROLES Required Candidate profile Pega Platform / Pega Customer Service (CS) Sr Engineer 3-5yrs exp in developing applications using Pega, knowledge of case management, integrations, and Pega best practices -Upto 12L Fixed + Var

Job Objectives: We are seeking an experienced IBM BAW/Navigator Developer to join our team for critical development projects. The ideal candidate will have a strong background in IBM FileNet, BPM technologies, and web application development using Java and JavaScript frameworks. Key Responsibilities: Understand business and technical requirements to deliver robust solutions. Analyze, design, develop, and troubleshoot IBM Case Manager and Java-based applications. Develop and customize widgets and plugins using Dojo . Design and implement Business Process Definitions (BPDs) and service flows in IBM BPM . Develop backend components and REST APIs using Java and Spring. Create unit test suites and ensure code quality. Document technical designs and implementation plans. Work independently and in collaboration with cross-functional teams. Follow best practices, coding standards, and design principles. Communicate effectively with stakeholders and provide technical consulting as needed. Adapt quickly to existing widget frameworks and support ongoing enhancements. Key Skills: IBM FileNet 5.x IBM BAW (including Case Management & BPM) IBM Content Navigator Java, J2EE, Spring Framework RESTful Services Oracle Database SQL & PL/SQL JavaScript, Dojo