772 Case Management Jobs - Page 10

Job Title - GN - SONG - Service - Microsoft CRM - Senior Manger Management Level 06/Senior Manager Location Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills Microsoft Dynamics 365 Customer Relationship Management (CRM) Functional Good to have skills Contact Centre Platform Experience Minimum 1 3 + year s of experience is required Educational Qualification MBA/PGDM from tier 1 or 2 Job Summary You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. Areas of Work Microsoft Business Analyst/Functional Consultant MS D365 Customer Service & Marketing, Service module Roles & Res...

Position Summary: We are seeking a seasoned Employee Relations Supervisor to join HR Shared Services Centre (HRSSC) with responsibility for leading and overseeing the delivery of employee relations (ER) case management and advisory services through ServiceNow case management system . This role ensures fair, consistent, and compliant handling of employee concerns, investigations, grievances, and disciplinary matters. The ER Supervisor acts as an escalation point for complex cases, provides guidance to their service teams, and partners closely with Local HR and Legal to drive a positive employee experience while mitigating risk. This senior-level role requires deep expertise in employment legi...

Job Title - GN - SONG - C&S - MS Dynamics - Consultant Management Level: 09/ Consultant Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills: Microsoft Dynamics 365 Customer Relationship Management (CRM) Good to have skills: Digital Transformation Areas of Work: Microsoft Business Analyst/Functional Consultant MS D365 Customer Service & Marketing, Sales module Job Summary : You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance Roles & Responsibilities: As part of these, you will drive the followingServe as CRM solution consultant and if required, perform hands-on de...

Role Description: Techno-functional manager who owns design, development, delivery and support of Case Management and NBX applications. Accountable for planning, designing, implementing and continuous improvement of Pega decisioning projects in line with the highest industry standards and evolving client business needs. This person contributes to bookings growth and customer success through technical leadership in business teams. This person provides thought leadership to fellow team members, builds business processes, framework features and supporting functions based upon identified business requirements and use cases. The person also functions in Scrum teams with other professionals focuse...

Job ID: 40608 | Location: Airoli, Maharashtra, India To provide result-driven, detail-oriented support in problem solving and project execution, while quickly adapting to Clariant's business and processes. The role demands strong business orientation, ethical conduct, and the ability to work independently with minimal supervision. Responsibilities Draft, review, and finalize commercial contracts for India and global regions. Oversee end-to-end execution of CDAs (Confidential Disclosure Agreements) and NDAs (Non-Disclosure Agreements) across geographies. Ensure efficient, consistent, and compliant agreement management as per legal and organizational standards. Advise and support Business Unit...

Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called Mega Banks of Japan. MGS was established in the year 2020 as part of Mizuho's long-term strategy of creating a captive global processing center for remotely handling banking and IT related operations of Mizuho Bank's domestic and overseas offices and Mizuho's group companies across the globe. At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGS's development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the b...

Responsibilities: * Collaborate with HR on service delivery projects * Assist with case management & knowledge sharing * Contribute to ITIL processes improvement initiatives

Role Overview: You will be leading the end-to-end process of managing whistleblower complaints, ensuring timely, fair, and confidential investigations. Your role is critical to upholding the Company's integrity, ethical standards, and compliance with global whistleblower protection laws. Key Responsibilities: - Governance & Oversight: - Co-ordinate with Whistleblower Investigation Committee (WBIC) and Principal Director Governance to ensure adherence to the company's global whistleblower policy. - Collaborate with the Chief Ombudsperson, CHRO, Legal Counsel, and Audit teams to ensure robust governance. - Case Management: - Receive, acknowledge, and triage whistleblower complaints. - Oversee ...

Responsibilities: Collaborate with interdisciplinary team on case management Conduct assessments, develop treatment plans & provide therapy sessions

Investigate payment fraud and financial crime in a banking context Operate transaction monitoring, case management, KYC/CDD/EDD, sanctions and PEP screening Use GenAI to accelerate narrative drafting, adverse media summarisation, and typology mapping; leverage anomaly detection and graph/link analysis to surface networks Prepare SAR/STR filings, coordinate with legal/compliance, and ensure alignment with FCA/JMLSG, FATF, 5AMLD/6AMLD, and OFAC programs Transaction monitoring and alert triage; rules + model-based approaches KYC/CDD/EDD, sanctions & PEP screening; escalation workflows GenAI for case narratives, adverse media summaries, and typology checks Graph/link analysis (Neo4j or equivalen...

You will be responsible for the following role and responsibilities: - Understanding the business requirements of the user stories - Interacting with Business Analysts (BAs), Quality Analysts (QAs), and Lead System Architects (LSA) to clarify business/design questions - Creating design documents and ensuring the team follows the design principles - Conducting code reviews for team members to maintain high code quality - Writing Pega unit test cases and suites using the Pega framework - Implementing and unit testing the user stories - Ensuring the team follows best practices and maintains a good guardrail score - Collaborating with QAs and BAs to achieve story acceptance - Participating in sc...

As a Compliance Head at a Global Pharmaceutical company in Pune, your role will involve the following responsibilities: - Working knowledge of UCPMP is Mandatory. - Strong understanding of Pharma Compliance - Acting as the main contact for all Compliance-relevant questions, concerns, and issues, providing support and advice to local management and employees in the Legal Entity - Ensuring the effective implementation and continuous improvement of Company's CMS while adhering to relevant minimum standards - Fostering a culture of integrity and speak-up culture through training and communication campaigns - Responsibility for policy management and ensuring effective implementation of relevant G...

Role Overview: As a Medical Health Counselor at our company in Delhi, India, you will be responsible for providing counseling services, developing treatment plans, and conducting individual and group therapy sessions. Your role will also involve relationship counseling, case management, and ensuring clients receive appropriate mental health treatment. Additionally, you will conduct assessments and document client progress. Key Responsibilities: - Provide counseling services - Develop treatment plans - Conduct individual and group therapy sessions - Perform relationship counseling - Manage cases and ensure clients receive proper mental health treatment - Conduct assessments and document clien...

Job Description: As a Junior Advocate at our company located in Kurnool, your role will involve assisting in legal research, preparing legal documents, and representing clients in court. Your responsibilities will include client consultations, case documentation, and staying updated on legal developments. Additionally, you will collaborate with senior advocates, attend court hearings, and ensure adherence to legal standards. Key Responsibilities: - Assist in legal research - Prepare legal documents - Represent clients in court - Conduct client consultations - Document cases - Stay informed about legal developments - Collaborate with senior advocates - Attend court hearings - Ensure complianc...

VP Employee Relations Employee Relations , ER experience Policy & Procedure Oversight Case Management - Oversight, Governance etc. Litigation Management - End to End Business Change - End to End - Governance Employment Law Advisory - Business / HR Teams Understanding of Industrial Relations

Responsibilities A day in the life of an Infoscion As part of the Infosys Delivery team, you will work on implementing designs, developing high quality programs and systems, partnering with our clients to ensure high quality deliverables. You will create technical artifacts and be the first point of contact in responding to production issues and conducting any technical analysis to arrive at solutions You will share your learnings from projects through knowledge management initiatives and leverage knowledge from other projects to drive high efficiency and effectiveness You will be a key contributor to building efficient programs/systems and if you think you fit right in to help our clients n...

Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Business Interlock Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boost...

As a strategic partner to the Mobility Leadership and Extended Leadership Team, the role leads the reporting agenda establishing standards and quality governance and enables leadership discussions and direction by turning business requirements into actionable outcomes and decision grade insights, supported by a single source of truth for workforce planning, ROI measurement, and policy decisions. Strategic Reporting Leadership Governance Collaborate with the Mobility Leadership and Extended Leadership team to co design the strategic direction for mobility reporting, establishing standards, controls, and a roadmap aligned with EY s global talent strategy. Lead a team that delivers high quality...

will be responsible to build, test, implement, monitor and document the business configurable aspects of PEGA applications captured in form of user stories in Rally will be responsible to analyze user requests to assess feasibility and effort to meet customer needs through participating in discussions around project requirements Will prepare the appropriate documentation of process/system flow involved in the Business rules according to user requirements. Will convert project specifications into Business Rules driven logic in Pega. Will assist to solve/debug problems as reported from Live/Test regions , recreating steps taken by user to locate source of problems and reconfigure business rule...

HR Services Specialist serve as the initial point of contact for our employees, interacting with them on a daily basis assisting with a multitude of general HR needs and helping with a standard set of HR service offerings. This position also supports the broader HR community and leaders with transactional and administrative activities. This position requires a professional demeanor, exceptional customer service, a sense of urgency; the ability to organize and prioritize. Primary responsibilities include, but are not limited to the following: Be a source of expert advice on Workday, case management, ticketing the HR Portal and all associated tools Manage all in country compliance tools and sy...

Marsh McLennan India is seeking candidates for the following position based in the Pune office: This is a hybrid role that has a requirement of working at least three days a week in the office. Associate Director Regional HR (Grade F) What can you expect? The People Services function is responsible for the deployment of HR programs and initiatives at the enterprise, regional and local country levels. People Services provides advice and supports transactional and service delivery in the following areas: People Services works closely with the COEs to understand and lead the effective rollout of talent programs, ensuring that the local market perspective is considered while driving for enterpri...

Role Overview: You will be responsible for collecting, compiling, and organizing evidence and legal documentation for attorney review. Additionally, you will research case-related factual issues using in-house files and outside reference sources, such as laws, regulations, and legal decisions and articles. Your role will involve assisting with the preparation, filing, and service of contracts, filings, and pleadings. You will also be conducting interviews with clients, witnesses, and experts, acting as a liaison among all parties for scheduling and sharing information. Furthermore, organizing and managing documents, including creating spreadsheets and retrieval systems, will be part of your ...

As a Client Account Specialist (CAS) at First Advantage, your primary responsibility will be to liaise with Small Business accounts and internal departments such as Sales, Operations, Service, Product, and Billing. You will establish and maintain effective customer relationships, ensuring that client satisfaction remains a competitive advantage for First Advantage. Your key responsibilities will include: - Timely Case Management & Inquiry Resolution: Completing all case management-related inquiries within the Salesforce platform while adhering to service levels. - Salesforce Account Monitoring & Maintenance: Monitoring, updating, and closing Salesforce Accounts, Files, and/or Case records to...

As an Access Case Manager, your main role is to coordinate person-centered services for vulnerable individuals, helping them navigate complex systems to access necessary treatment. Your key responsibilities include: - Conducting brief biopsychosocial assessments to determine fit in programming and level of care. - Building rapport with referred clients and community stakeholders for an optimal customer experience. - Assisting prospective clients in accessing necessary services. - Verifying funding for client admissions and determining financial responsibility. - Planning and arranging service initiation for prospective clients. - Maintaining ongoing communication with clients regarding refer...

As a CRM workflow SME at Innovecture, you will play a crucial role in designing, configuring, and deploying automated workflows within the CRM system for banking operations. Your responsibilities will involve collaborating with stakeholders to optimize existing processes through workflow automation, ensuring seamless integration with core banking systems, and implementing role-based access controls and approval hierarchies. You will work on various tasks such as customer onboarding, account maintenance, KYC, loan processing, and service request automation while ensuring compliance with banking regulations and data security policies. Leveraging AI-powered automation and predictive analytics, ...