7 Case Handling Jobs

Role Overview: As a Coordinator in HR Shared Services at MongoDB, you will be an integral part of the team in India, responsible for transitioning work smoothly and ensuring that all relevant Service Level Agreements (SLAs) are met. Your role will involve learning and executing newly established processes, eventually gaining expertise in the field. You will be encouraged to propose innovative practices, programs, and policies that align with both interpersonal and strategic business needs. It is crucial to maintain a high level of proficiency in critical metrics and SLAs while assisting in creating and managing a Knowledge Base for Case Management. Providing consistent, high-quality service ...

As an Immigration Consultant (Sales) at WeAbide Immigration Service Pvt Ltd, you will play a crucial role in engaging with prospective clients, recommending appropriate immigration services, and ensuring a smooth onboarding experience for individuals seeking migration opportunities. Your passion for client service and understanding of immigration pathways and policies will be key to your success. **Key Responsibilities:** - Engage with prospective clients via calls, emails, in-person consultations, and digital platforms - Assess client needs and recommend appropriate immigration services - Present WeAbides offerings clearly and confidently to drive conversions - Follow up on leads and nurtur...

Role Overview: As an External Member on the Internal Committee (IC) of client organizations, your primary responsibility will be to ensure compliance with the guidelines of the POSH Act, 2013. You will bring an independent and third-party perspective to the IC, guiding the client and their IC on the legal framework of the POSH Act and related laws. Your expertise will play a crucial role in managing timelines, providing legal insights, and drafting necessary documents and reports. Key Responsibilities: - Serve as an External Member on the Internal Committee (IC) of client organizations - Ensure compliance with the POSH Act, 2013, and related laws - Provide legal guidance, insights, and draft...

ZoomInfo is seeking an experienced Customer Solutions Analyst II who thrives in communication, presence, and confidence. In this role, you will play a crucial part in ensuring the success of every customer. Your responsibilities will include building relationships with customers, driving value based on customer-defined goals, and delivering exceptional customer experiences through friendly, efficient, and accurate service. You will focus on handling support inquiries for our strategic, up-market customers outside of standard business hours as part of our Platinum Support motion. **Shift Details:** - Saturday - Wednesday, EU Shift (1pm - 10pm IST) - Saturday - Wednesday, AU Shift (5am - 2pm I...

As a Team Leader, your role is crucial in ensuring efficient case handling, developing TSR skills, and fostering a collaborative team environment to enhance customer satisfaction and operational excellence. It is your responsibility to make sure that each case is managed following established procedures and best practices. Your key responsibilities include: - Reviewing all cases in your team at least once a week to ensure compliance with correct practices. - Monitoring escalated cases daily and ensuring agents take timely actions to de-escalate them. - Ensuring no cases remain without updates for more than 24 hours in IPGS status. - Reviewing and noting the FMR based on the FMR process. - Ve...

Ability to understand and analyze complex data, including accessing cases in Argus, and coding and entering data. Competency in performing all steps within case-handling processing. Ensure compliance with global and local procedural documents and local implementation of Patient Safety objectives, policies, processes, and procedures. Responsible for follow-up procedures. Contribute to the development and implementation of new safety-related systems, processes, and procedures within the process. Support a performance-driven culture. Desired Skills: Pharmacovigilance Desired Candidate Profile: Qualifications: Bachelor of Pharmacy, Bachelor of Science (B.Sc), Master of Pharmacy

Responsibilities: * Manage legal cases from start to finish * Ensure compliance with laws & regulations * Conduct thorough research & analysis * Prepare legal documents & petitions * Represent clients in court proceedings