4 Case Handling Jobs

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3.0 - 7.0 years

0 Lacs

karnataka

On-site

ZoomInfo is seeking an experienced Customer Solutions Analyst II who thrives in communication, presence, and confidence. In this role, you will play a crucial part in ensuring the success of every customer. Your responsibilities will include building relationships with customers, driving value based on customer-defined goals, and delivering exceptional customer experiences through friendly, efficient, and accurate service. You will focus on handling support inquiries for our strategic, up-market customers outside of standard business hours as part of our Platinum Support motion. **Shift Details:** - Saturday - Wednesday, EU Shift (1pm - 10pm IST) - Saturday - Wednesday, AU Shift (5am - 2pm I...

Posted 2 weeks ago

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4.0 - 8.0 years

0 Lacs

coimbatore, tamil nadu

On-site

As a Team Leader, your role is crucial in ensuring efficient case handling, developing TSR skills, and fostering a collaborative team environment to enhance customer satisfaction and operational excellence. It is your responsibility to make sure that each case is managed following established procedures and best practices. Your key responsibilities include: - Reviewing all cases in your team at least once a week to ensure compliance with correct practices. - Monitoring escalated cases daily and ensuring agents take timely actions to de-escalate them. - Ensuring no cases remain without updates for more than 24 hours in IPGS status. - Reviewing and noting the FMR based on the FMR process. - Ve...

Posted 2 weeks ago

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1.0 - 7.0 years

3 - 7 Lacs

Mumbai, Maharashtra, India

On-site

Ability to understand and analyze complex data, including accessing cases in Argus, and coding and entering data. Competency in performing all steps within case-handling processing. Ensure compliance with global and local procedural documents and local implementation of Patient Safety objectives, policies, processes, and procedures. Responsible for follow-up procedures. Contribute to the development and implementation of new safety-related systems, processes, and procedures within the process. Support a performance-driven culture. Desired Skills: Pharmacovigilance Desired Candidate Profile: Qualifications: Bachelor of Pharmacy, Bachelor of Science (B.Sc), Master of Pharmacy

Posted 2 months ago

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1.0 - 5.0 years

2 - 7 Lacs

Mumbai

Work from Office

Responsibilities: * Manage legal cases from start to finish * Ensure compliance with laws & regulations * Conduct thorough research & analysis * Prepare legal documents & petitions * Represent clients in court proceedings

Posted 3 months ago

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