Product Manager - Post Order CX and Last Mile Logistics Styli

4.0 - 8.0 years

0 Lacs

Bengaluru, Karnataka, India

On-site

Role: Product Manager - Post Order CX and Last Mile Logistics Location: Bangalore About STYLI STYLI is an e-commerce brand founded in 2019 by Landmark Group, emerging as one of the largest fashion and beauty platforms in the GCC and India. With a strong focus on trendy, affordable fashion and beauty products, STYLI brings over 40,000 styles to men, women, kids, and beauty enthusiasts, offering them the latest global trends delivered directly to their doorsteps. Our vision is to be the most aspirational value fast fashion and lifestyle destination, delivering seamless service excellence. We aim to create personalized experiences, engaging customers across all touchpoints, and continually expanding our curated selection to meet their evolving need states. STYLI has quickly become a leading player in the e-commerce fashion space across the GCC - Saudi Arabia, UAE, Bahrain, and Kuwait and in India. Role Purpose & Impact Deliver a world-class post-purchase journeyorder tracking, delivery notifications, returns, refunds, CXthat reduces anxiety, drives loyalty, and lowers operational costs. Key Responsibilities Integrate carrier APIs to surface real-time shipment statuses and predictive ETAs; continuously improve on-time promise accuracy with ML models. Design self-serve return & refund flows that capture structured return reasons; feed insights back to Merchandising to cut return rates. Automate refund triggers (instant for prepaid, COD post-pickup) and track average refund time as a north-star. Deploy multi-channel support tools (in-app chat, IVR, WhatsApp bots) to resolve >40 % queries without agent hand-off and lower contact rate. Identify & mitigate RTO patterns using data (zip codes, payment types, SKUs); pilot address verification, locker drop-offs, open-box delivery. Build and own dashboards for Delivery SLA, Contact Rate, Return-to-Origin losses; conduct weekly root-cause reviews with Ops & CX leadership. Drive continuous improvement culture (Lean/DMAIC) within the squadexperiment, learn, iterate rapidly. Align cross-functional teams Logistics, Warehouse, Finance, CX, Data Sciencearound shared OKRs and transparent reporting. Act as the post-order customer champion , grounding every decision in NPS, CSAT, and verbatim feedback loops. Balance marketplace economics by reducing costly cancellations and returns while preserving an exceptional buyer experience. Ideal Profile 4-8 years in post-order, logistics tech, or ops-heavy product roles in e-commerce or food/grocery delivery. Hands-on with carrier integrations, OMS/WMS, and communication stacks (Twilio, MoEngage). Strong continuous-improvement mindset. Track record aligning Ops, CX, and Tech on a single set of OKRs. Storytelling chopsyou turn complex supply-chain jargon into insights the C-suite acts on Show more Show less

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NetSuite SCM Functional Consultant ennVee India

3.0 - 7.0 years

0 Lacs

chennai, tamil nadu

On-site

You should have 3 to 7 years of experience in NetSuite SCM Functional consultancy. You must possess 2 to 3 implementation and good support project experience. It is essential to have domain expertise in Material Handling, Inventory, Manufacturing, and Retail functionalities. Your experience should include working with NetSuite General Ledger, Procurement, Sales, Order Management, Shipment, Inventory, Product Management, and CRM modules. Proficiency in implementing and maintaining P2P, O2C, and Manufacturing cycles in NetSuite is required. Knowledge in areas such as Advanced Procurement, MRP/Demand Planning, WMS, and Advanced Manufacturing is a plus. Familiarity with Logistics and carrier Integrations in NetSuite is necessary. Having additional experience in another Oracle or non-Oracle ERP tool would be beneficial. You should be skilled in developing custom solutions within NetSuite and have expertise in NetSuite Suite Flow, Saved Searches, Reporting, and Dashboards, preferably Suite Analytics. Excellent communication skills and the ability to handle clients directly are important. Knowledge of Hindi is preferred.,

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Title NetSuite SCM Functional Consultant ennVee India

3.0 - 7.0 years

0 Lacs

chennai, tamil nadu

On-site

You should have 3 to 7 years of experience in NetSuite SCM Functional consultancy, including 2 to 3 implementation and support projects. Your domain experience should cover Material Handling, Inventory, Manufacturing, and Retail functionalities. You must be well-versed in NetSuite General Ledger, Procurement, Sales, Order Management, Shipment, Inventory, Product Management, and CRM. Additionally, you should have a strong background in implementing and maintaining P2P, O2C, and Manufacturing cycles in NetSuite, along with expertise in Advanced Procurement, MRP/Demand Planning, WMS, and Advanced Manufacturing. Knowledge of Logistics and carrier Integrations in NetSuite is essential. Ideally, you should also possess experience with another Oracle or non-Oracle ERP tool. Your skills should extend to developing Custom solutions within NetSuite and working with NetSuite Suite Flow, Saved Searches, Reporting, and Dashboards, with a preference for Suite Analytics. Excellent communication skills and the ability to handle clients directly are crucial. Proficiency in Hindi is preferred.,

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