Cargowise One Administrator

As an IT System Administrator and Security Compliance Coordinator at the company, your role will involve providing system support and administration for the CargoWise One (C1) Application and managing Security Group Compliance functions within the system. You will collaborate with various departments such as Information Technology, Global Process Compliance, Human Resources, Accounting, Finance, and Operations to ensure smooth operations. **Key Responsibilities:** - Create and maintain security groups, monitor activity, and manage membership assignments - Train regional and local administrators on System Administration and related topics - Document system settings and changes, and monitor user training - Maintain a listing of approved global positions and job descriptions - Handle user administration tasks such as setting up and maintaining employee records, deactivating terminated employees, creating new profiles, and revising rights as needed - Audit staff profiles and security groups, and communicate any changes to stakeholders - Maintain HR information systems within C1, and generate reports as required - Assist in setting up Client and Agent Organizations, configuring branches, companies, and agents, as well as handling address changes and branch mapping - Collaborate with local IT resources to assist in warehouse setup and import products from legacy systems - Provide support for various tasks including import of IATA rates, vessel upload, data management, and HR system setup during Go-Live implementations - Coordinate workflow and procedures between Global HR, Compliance, and the IT department - Review, troubleshoot, and resolve C1 incidents, assign criticality, monitor open tickets, and ensure resolution with end users - Assist in printer setup within the C1 application, manage printer assignments, and monitor customer service tasks queue - Provide end user support, communicate system changes, and manage Process Controller Service tasks - Perform Champion user and INTTRA setup for subsidiaries, assign Bank Accounts to General Ledger, and confirm with the International Finance Department - Confirm authority setup as per matrix with the Accounting Authority, and work with the VP of Accounting Compliance for specific changes or issues **Qualifications Required:** - Solid understanding of the Freight Forwarding Industry, C1 Application, and the company's organizational structure and processes - Excellent written and verbal communication skills - Ability to establish and maintain strong relationships - Flexibility, adaptability, and problem-solving skills - Strong working knowledge of Microsoft Office Suite and CargoWise One In addition to the above, a Bachelor's degree in a related field, experience in Freight Forwarding, and as a system/software trainer would be advantageous. The job will be performed in a climate-controlled office environment under normal office conditions, with various physical requirements such as sitting, standing, walking, and lifting weights up to 13kgs.,