Location: Kolkata Job Type: Full-time, On-site Reporting to: Management About Us: We are a fast-growing healthcare technology organization dedicated to delivering reliable, patient-centric solutions. As we continue to expand, we’re looking for a proactive and organized HR & Administrator to manage core HR operations and administrative functions for our team. Key Responsibilities: Human Resources Management Oversee employee onboarding and offboarding processes Maintain and update employee records and databases Manage attendance, leave, and payroll inputs coordination Draft HR letters (offer, confirmation, experience, relieving, etc.) Organize employee engagement activities and internal events Handle employee grievance management and provide administrative support Coordinate with the accounts team for statutory compliances (PF, ESI, etc.) Office Administration Manage day-to-day office operations and facility management Oversee procurement and inventory of office supplies and equipment Maintain vendor relationships and service contracts (housekeeping, IT, stationery, etc.) Handle travel arrangements, bookings, and logistics for employees Ensure smooth communication and coordination between departments Other Responsibilities Maintain internal documentation and filing systems Support management with ad hoc tasks and confidential matters Ensure adherence to company policies and office discipline Skills & Qualifications: Graduate/Postgraduate in Human Resources or related field min. 3+ years of experience in HR and administration roles Excellent communication and interpersonal skills Strong organizational and multitasking abilities Proficient in MS Office (Excel, Word, Outlook) Knowledge of statutory compliance will be an added advantage Show more Show less

Role: ORM Team Lead Location: Chennai We're seeking a dynamic and proactive ORM Team Lead to join our leading Health Insurance Company. This pivotal role involves spearheading our online reputation management efforts, overseeing our brand's online presence, expertly handling customer grievances across digital platforms, and significantly contributing to a positive brand perception. You'll lead an in-house ORM team, ensuring seamless management of our company and brand's perception online. Key Responsibilities:  Lead and mentor an in-house ORM team, fostering a collaborative and high-performing environment.  Develop and implement comprehensive social listening strategies to monitor and analyze brand mentions across social media platforms, forums, review sites, and news portals.  Oversee the real-time tracking, logging, and categorization of customer complaints, queries, and feedback, ensuring accuracy and efficiency.  Drive cross-functional collaboration with Customer Care, Claims, and Operations teams to guarantee timely and accurate responses to customer concerns.  Approve and refine responses to customer issues, ensuring alignment with brand tone, sensitivity, and company guidelines.  Proactively identify and flag potential crises, escalating issues that may impact brand reputation with urgency and strategic foresight.  Supervise the creation of insightful weekly and monthly sentiment and performance reports, providing actionable intelligence to stakeholders.  Analyze recurring themes in customer feedback to identify opportunities for continuous improvement in customer experience and product offerings.  Champion positive brand engagement by identifying and amplifying positive stories, customer testimonials, and success metrics. Requirements:  5-6 years of progressive experience in Online Reputation Management (ORM), customer service, or social media monitoring, with demonstrated leadership experience.  Proven expertise in utilizing social listening tools and analytics platforms.  Exceptional written and verbal communication skills in English, with a keen eye for detail and brand consistency.  Demonstrated ability to remain calm, professional, and strategic in high-pressure and crisis situations.  Strong leadership qualities with a proven ability to motivate, develop, and manage a team effectively.  Excellent collaboration and interpersonal skills, with a track record of building strong relationships across departments. Show more Show less

Location: Kolkata (Work from Office) Job Type: Full-Time Employment (FTE) Experience Level: Mid-Level (5–7 Years) About the Role: We are looking for a results-driven Python Developer with solid experience in API development, working knowledge of AWS services, and a sound understanding of SQL and raw query writing. The ideal candidate should also possess a basic understanding of backend architecture and system design concepts. This is a work-from-office role based in Kolkata. Key Responsibilities: - Design, build, and maintain efficient and scalable APIs using Python. - Write clean and effective Python scripts to support business logic and data operations. - Create and optimize raw SQL queries for data retrieval and transformation. - Work with solution architects to translate system requirements into backend components. - Develop and maintain cloud-native applications using AWS services such as Lambda, EC2, API Gateway, S3, RDS, IAM, etc. - Ensure application performance, security, and reliability in production environments. - Manage CI/CD workflows and participate in deployments. - Collaborate with cross-functional teams in Agile development cycles. Required Skills and Qualifications: - 5–7 years of hands-on experience in Python backend development. - Strong knowledge of writing Python scripts and working with APIs. - Solid command of SQL, including writing complex raw queries. - Familiarity with system design principles and backend architectural patterns. - Practical experience with core AWS services (Lambda, EC2, S3, API Gateway, IAM, RDS, CloudWatch). - Experience with version control (Git) and collaborative workflows. - Understanding of API security concepts (e.g., authentication, authorization, token-based access). - Good problem-solving and debugging skills. - Effective communication and collaboration within a team. Preferred Qualifications: - Exposure to infrastructure automation and deployment tools (CI/CD pipelines). - Experience with containerization technologies like Docker. - Familiarity with Agile/Scrum methodologies. - Awareness of performance optimization and error handling in distributed systems. What We Offer: - Competitive compensation aligned with experience and market standards. - Collaborative and growth-driven work environment. - Opportunities to work on impactful backend and cloud projects. - Office located in central Kolkata with modern infrastructure.

Carpplix seeks a Quality System Specialist join this exciting start-up that is changing the face of mobile health. In this role, you will be responsible for the hands-on, day-to-day support of Careplix’s Quality Management System (QMS) to ensure compliance to company procedures, FDA QSR, ISO 13485, EUMDR and other regulatory standards. Main duties include the processing and maintenance of all QMS-related documents and records, related to product design history files, CAPAs/NCs, training, external standards, suppliers, audits, and calibration. Additional responsibilities include supporting internal and external audits and quality improvement initiatives. This role requires the candidate to be based out of our office in Kolkata, India. Responsibilities:  Support the Quality Systems Manager in the management of Careplix’s QMS  Maintain the efficiency of Careplix document control process and compliance to Careplix and regulatory standards  Manage creation, revision, and obsolescence of SOPs, Work Instructions (WRKs), and forms in accordance with document control procedures and assist Careplix team members with processing of urgent documents, reminders, and status updates, as needed  Assist in compiling and organizing design inputs, risk management files, verification/validation reports, and other technical documentation.  Support new product development teams in maintaining robust design controls by verifying that Design History Files (DHFs) accurately reference the current document numbers, revisions and associated Quality Records.  Manage training records and assignments for quality-controlled procedures, including coordinating document revisions, running overdue training reports, sending overdue reminders, administering quizzes, facilitating password resets, and maintaining records per retention policies.  Assist CAPA and NC owners with ensuring completeness of records. Prepare monthly meeting metrics, maintain logs, and send reminders for required activities (i.e. due dates and effectiveness checks)  Manage and maintain the Approved Supplier List (ASL), ensure documentation is up- to-date for all suppliers, and coordinate activities related to supplier qualification, periodic re-evaluation, and audits in accordance with the Supplier Control procedures.  Assist in the preparation of documents/metrics for Management Review meetings and maintain meeting records  Support internal, supplier, and regulatory audits by ensuring documentation readiness, process adherence, compiling required deliverables, and tracking post- audit findings through to timely corrective action and closure.  Maintain comprehensive calibration logs, coordinate timely calibration activities with internal teams or external metrology vendors, ensure accurate documentation of all measuring and monitoring equipment, and proactively verify compliance with established calibration schedules and quality standards.  Support the integration of new requirements into the Quality Management System and applicable procedures to ensure ongoing compliance.  Coordinate, manage, and lead programs related to quality improvement or business objectives as assigned by Quality System Manager and assist other functional areas, as needed Requirements:  Bachelor’s degree in Science or Engineering  3+ years of document control, QMS management, supplier management, and/or training administration function in the medical device or other regulated industry  Working knowledge of FDA QSR (21 CFR 820), ISO 13485, EUMDR and applicable standards (ISO 14971, IEC 62366, etc.).  Knowledgeable of Good Documentation Practices to perform and execute job responsibilities with a high level of accuracy  Demonstrated ability to communicate effectively with internal and external customers and develop expertise to provide improved assistance  Have good communication skills, both written and verbal. Strong editorial and technical writing skills a plus  Excellent organisational skills along with strong attention to detail  Ability to work both independently and collaboratively with small, cross-functional teams

Location: Kolkata (Work from Office) Job Type: Full-Time Employment (FTE) Experience Level: Mid-Level (5–7 Years) About the Role: We are looking for a results-driven Python Developer with solid experience in API development, working knowledge of AWS services, and a sound understanding of SQL and raw query writing. The ideal candidate should also possess a basic understanding of backend architecture and system design concepts. This is a work-from-office role based in Kolkata. Key Responsibilities: - Design, build, and maintain efficient and scalable APIs using Python. - Write clean and effective Python scripts to support business logic and data operations. - Create and optimize raw SQL queries for data retrieval and transformation. - Work with solution architects to translate system requirements into backend components. - Develop and maintain cloud-native applications using AWS services such as Lambda, EC2, API Gateway, S3, RDS, IAM, etc. - Ensure application performance, security, and reliability in production environments. - Manage CI/CD workflows and participate in deployments. - Collaborate with cross-functional teams in Agile development cycles. Required Skills and Qualifications: - 5–7 years of hands-on experience in Python backend development. - Strong knowledge of writing Python scripts and working with APIs. - Solid command of SQL, including writing complex raw queries. - Familiarity with system design principles and backend architectural patterns. - Practical experience with core AWS services (Lambda, EC2, S3, API Gateway, IAM, RDS, CloudWatch). - Experience with version control (Git) and collaborative workflows. - Understanding of API security concepts (e.g., authentication, authorization, token-based access). - Good problem-solving and debugging skills. - Effective communication and collaboration within a team. Preferred Qualifications: - Exposure to infrastructure automation and deployment tools (CI/CD pipelines). - Experience with containerization technologies like Docker. - Familiarity with Agile/Scrum methodologies. - Awareness of performance optimization and error handling in distributed systems. What We Offer: - Competitive compensation aligned with experience and market standards. - Collaborative and growth-driven work environment. - Opportunities to work on impactful backend and cloud projects. - Office located in central Kolkata with modern infrastructure.