Senior Process Manager - Voice/ CHAT Eclerx

10.0 - 18.0 years

3 - 4 Lacs

navi mumbai, maharashtra, india

On-site

Roles and Responsibilities Maintains and improves operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades Accomplish human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counselling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures Prepares performance reports by collectin...

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Process Manager - Margins Eclerx

2.0 - 6.0 years

3 - 4 Lacs

mumbai, maharashtra, india

On-site

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