Key Responsibilities1. Front Desk Management Welcome clients warmly upon arrival, assisting with check-in procedures, appointment scheduling, and any necessary documentation. Handle incoming calls and emails, addressing inquiries, scheduling appointments, and providing information about clinic services. Manage the client waiting area, ensuring a comfortable and professional environment. 2. Administrative Support Assist with daily administrative tasks, including organizing client files, handling billing and payments, and managing inventory of office supplies. Maintain accurate and organized records of client information, appointments, and clinic transactions using clinic management software. Support clinic management in coordinating staff schedules, meetings, and training sessions. 3. Client Service & Communication Address client questions and concerns promptly, providing information about services, procedures, and aftercare instructions. Foster a welcoming atmosphere, ensuring clients feel comfortable and supported throughout their visit. Obtain and document client feedback to help improve service quality and client satisfaction. 4. Coordination & Team Support Work closely with the medical and aesthetic teams to ensure smooth clinic operations and client flow. Support marketing initiatives by sharing promotional materials and information with clients, as well as collecting client contact details for newsletters and follow-ups. Participate in team meetings, training, and development sessions to stay updated on clinic policies and service offerings. Qualifications & Skills Education : High school diploma or equivalent; additional certification in office administration or customer service is a plus. Experience : Previous experience in front desk operations or administrative roles, preferably in a clinical, wellness, or hospitality setting. Skills : Strong communication and interpersonal skills, with a customer-oriented approach. Proficiency in Microsoft Office Suite and familiarity with scheduling and CRM software. Exceptional organizational abilities and attention to detail. Ability to multitask effectively and remain composed in a fast-paced environment. Show more Show less
Job Title: Front Desk Executive Department: Sales Working Days: 6 Days a Week Working Hours: 11:00 am to 8 .00 pm Role Overview: The Assistant Sales Manager supports overall sales growth by converting leads, managing client relations, and overseeing front desk operations to ensure a premium client experience. Key Responsibilities Sales & Client Conversion Counsel clients on aesthetic treatments, packages, and services. Convert walk-ins, leads, and enquiries into confirmed appointments and procedures. Achieve monthly sales and revenue targets set by management. Conduct timely follow-ups for pending clients, missed appointments, and repeat clients. Maintain updated sales tracking sheets, CRM entries, and daily sales reports. Front Desk & Reception Management Welcome clients warmly and manage check-in/check-out smoothly. Schedule appointments and manage the doctor/therapist calendar efficiently. Handle billing, invoices, payment entries, and receipt issuance. Maintain client records, consent forms, and ensure proper documentation. Manage clinic communication channels: calls, WhatsApp, emails, and walk-ins. Ensure the reception area is clean, organised, and client-friendly at all times. Customer Service Excellence Provide personalised assistance and ensure a high-quality service experience. Address client questions and concerns professionally. Support client retention, follow-ups, and feedback processes. Operational & Administrative Support Coordinate with doctors, therapists, and staff for smooth client flow. Assist with daily reports: footfall, sales, conversions, and collections. Support basic inventory checks for front desk materials and forms. Ensure compliance with clinic protocols and client service standards. Required Skills & Qualifications 1–3 years’ experience in sales/front desk in the aesthetic, beauty, or healthcare industry. Strong communication, sales closing, and customer service skills. Good knowledge of aesthetic treatments (training will be provided). Proficiency in MS Office, CRM, and handling client communication.
Job Title: Front Desk Executive Department: Sales Working Days: 6 Days a Week Working Hours: 11:00 am to 8 .00 pm Role Overview: The Assistant Sales Manager supports overall sales growth by converting leads, managing client relations, and overseeing front desk operations to ensure a premium client experience. Key Responsibilities Sales & Client Conversion Counsel clients on aesthetic treatments, packages, and services. Convert walk-ins, leads, and enquiries into confirmed appointments and procedures. Achieve monthly sales and revenue targets set by management. Conduct timely follow-ups for pending clients, missed appointments, and repeat clients. Maintain updated sales tracking sheets, CRM entries, and daily sales reports. Front Desk & Reception Management Welcome clients warmly and manage check-in/check-out smoothly. Schedule appointments and manage the doctor/therapist calendar efficiently. Handle billing, invoices, payment entries, and receipt issuance. Maintain client records, consent forms, and ensure proper documentation. Manage clinic communication channels: calls, WhatsApp, emails, and walk-ins. Ensure the reception area is clean, organised, and client-friendly at all times. Customer Service Excellence Provide personalised assistance and ensure a high-quality service experience. Address client questions and concerns professionally. Support client retention, follow-ups, and feedback processes. Operational & Administrative Support Coordinate with doctors, therapists, and staff for smooth client flow. Assist with daily reports: footfall, sales, conversions, and collections. Support basic inventory checks for front desk materials and forms. Ensure compliance with clinic protocols and client service standards. Required Skills & Qualifications 13 years experience in sales/front desk in the aesthetic, beauty, or healthcare industry. Strong communication, sales closing, and customer service skills. Good knowledge of aesthetic treatments (training will be provided). Proficiency in MS Office, CRM, and handling client communication.