Role & responsibilities Oversee day-to-day operations of the workshop, ensuring smooth workflow, timely delivery, and high-quality service standards. Manage and lead a team of technicians, painters, denters, washers, and support staff; ensure proper delegation and productivity. Supervise job card opening, repair estimation, vehicle diagnosis, execution of work, and final inspection before vehicle delivery. Maintain strong coordination between service, bodyshop, insurance, parts, and front office teams. Ensure exceptional customer experience by maintaining transparency, timely communication, and consistent service quality. Monitor workshop KPIs such as job turnaround time (TAT), labor efficiency, repeat job ratio, and customer satisfaction index (CSI). Implement and maintain workshop SOPs, safety protocols, and compliance standards. Close new vendor tie-ups and negotiate better purchasing rates for consumables, spares, and equipment to enhance operational efficiency. Keep the workshop infrastructure, tools, and equipment up to date and in top working condition. Work towards positioning CREW as the most trusted and premium multi-brand workshop in North Bengal . Conduct regular training and performance reviews for workshop staff to ensure continuous skill and service improvements. Preferred candidate profile Minimum 3 to 8 years of experience in automotive service operations, preferably in a multi-brand or dealership workshop. Strong leadership and team management skills with a hands-on approach to problem-solving. Solid understanding of mechanical repairs, bodyshop processes (denting & painting), and workshop KPIs. Knowledge of DMS or workshop management software is an added advantage. Excellent communication and interpersonal skills to coordinate with team members and customers. Ability to work under pressure, manage workloads, and ensure high standards of service quality. Candidates from Siliguri/North Bengal or willing to relocate will be preferred.