This is a full-time on-site role located in Gurgaon for a Reservation/Operations Executive - Car Rental at Ally Car Rental. The role involves handling day-to-day operations related to car rentals, managing reservations, coordinating with clients, ensuring customer satisfaction, and optimizing fleet utilization.Responsibilities and Skills:
Reservations Management:Handling incoming reservation requests (phone, online, in-person).Accurately entering and managing reservation details.Providing quotes and information to potential customers.Managing booking changes and cancellations.Day-to-Day Operations:Coordinating vehicle dispatch and returns.Ensuring vehicles are clean and maintained.Managing vehicle availability and allocation.Handling paperwork and documentation related to rentals.Client Coordination:Communicating with clients to confirm bookings and provide updates.Addressing client inquiries and resolving issues.Providing excellent customer service.Customer Satisfaction:Ensuring a smooth and positive rental experience for customers.Handling customer complaints and feedback effectively.Building and maintaining customer relationships.

More Jobs at Ally Car Rental

Car Rental -Operations Executive

gurugram

2.0 - 4.0 yrs

INR 3 - 3 Lacs

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Car Rental -Operations Executive