111 Capgemini Jobs - Page 4

Hi, We are hiring for the ITES Company for Fare Filing Distribution Role. Job description: Minimum 1-year experience in a Fare Filing Distribution Role is mandatory. Possess knowledge of filing and updating fares in the ATPCO system based on the information provided. Possess knowledge of filing and updating rule conditions such as Eligibility, Date/Time, Seasonality, Flight Application, Combinations, Advance Purchase, Negotiated Fares, Surcharge, Blackout, Automated Changes and Cancellation, Fare By Rule, Footnote, Routing Map, etc. in the ATPCO system based on the information provided. Possess knowledge of special fare filing activities such as YQ/YR, Optional and Ancillary services, Branded Fares, Chart 1 & 2. Possess knowledge of performing quality assurance checks in the Global Distribution Systems (GDS) such as Amadeus, Galileo, Sabre, etc. Should be well conversant with all the fare pricing and troubleshooting entries in the GDS such as Amadeus, Galileo, Sabre, etc. Good knowledge of World Geography, Fare Construction, etc. Validate fares and rules data for accuracy, completeness, and consistency. Identify fare and rule inconsistencies in the ATPCO and GDS systems. Stay updated with industry trends and changes in ATPCO procedures Preferred Skills: a) Minimum 1-year experience in a Fare Filing Distribution b) Experience of fare pricing and troubleshooting entries in the GDS such as Amadeus, Galileo, Sabre, etc c) Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: Click on Start option to Apply and fill the details Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Pune )Type : Job Code # 393 b) To Apply for above Job Role ( Gurgaon )Type : Job Code # 394 Or For Position in Gurgaon Search: Copy and Paste the link below https://outpace.in/job/fare-filing-and-distribution-3/

We Are Hiring For Customer Support Role With Leading ITES Company. ( Immediate Joining) Job Location : Chennai Pls Apply Through Naukri, We Shall Call Back The Relevant Profiles Language: Proficient in English (Read + Write + Speak ) Roles and Responsibilities Provide exceptional customer service to clients through phone, email, or chat support. Handle international voice process calls with a focus on resolving customer queries efficiently. Work in a fast-paced environment with multiple priorities and deadlines. Collaborate with team members to achieve daily targets and goals. Maintain accurate records of all interactions with customers using CRM software. To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Sr Associate Position in Chennai Search : Customer Support Chennai (Job Code # 60) b) For Associate Position in Chennai Search : Customer Support Chennai (Job Code # 59)

We Are Hiring For Customer Support Role With Leading ITES Company. ( Immediate Joining) *Pls Apply Through Naukri and We Shall Call Back The Relevant Profiles* Language : Proficient in English (Read + Write + Speak ) Roles and Responsibilities Provide customer support through phone calls, emails, or chats to resolve customer queries and concerns. Handle international voice process for various clients across different industries (BPO). Utilize excellent communication skills to effectively address customer issues and provide solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with team members to achieve daily targets and goals. To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Sr Associate Position in Chennai Search : Customer Support Chennai (Job Code # 60) b) For Associate Position in Chennai Search : Customer Support Chennai (Job Code # 59)

We Are Hiring For Customer Support Role With Leading ITES Company. ( Immediate Joining) Language : Proficient in English (Read + Write + Speak ) Roles and Responsibilities Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner. Provide accurate information about products/services to customers through various communication channels (phone, email, chat). Identify customer needs and escalate complex issues to senior team members when necessary. Maintain records of all interactions with customers using CRM software. Meet performance targets set by the company for quality metrics such as first call resolution rate, handle time, abandon rate etc. To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Sr Associate Position in Chennai Search : Customer Support Chennai (Job Code # 60) b) For Associate Position in Chennai Search : Customer Support Chennai (Job Code # 59)

Hi We are hiring for Leading ITES Company for Collection Process (Accounts Receivable) Key skills- a) Any Graduate b) Minimum 1 year Collections Experience c) B2B Collections Experience is Preferred d) Excellent Communication Skills Job Description- 1. Should have prior experience in collections (preferably B2B collections) 2. Accounting knowledge would be an added advantage 3. Excellent interpersonal skills 4. Excellent communication Skills (verbal and written) with an inclination towards achieving customer satisfaction. 5. Working knowledge of SAP system/environment would be preferable 6. Working knowledge of MS Office products (Excel & Word) Reviewing list of accounts allocated and strategize accordingly. Review and Analyze customer account and prepare an excel spreadsheet statement before contacting the customer. Contact Customer through available mediums (phone calls/ emails etc) Achieve daily customer contact/collection targets as per defined performance metrics Ensure adherence to service quality procedures when performing collection activities To Apply for Collection Role in Gurugram. Click the below link https://outpace.in/job/associate-sr-associate-collections/ To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: > Click on Start option to Apply and fill the details > Select the location as Other and Type : Job Code # 34

Hi, We are hiring for the Leading ITES Company for HR Manager Profile. Job Description: Minimum 10 years of experience in India HR domain. Knowledge of India process and system, starting from Hire to Retire cycle Knowledge to follow policies and procedures, advice on tax Exposure in forming Global Capability Center Take ownership to validate and approve HR, Recruitment, Workforce Admin, Payroll, Tax etc. Complete Hire to Retire cycle Ability to audit and provide reports timely Process-specific Responsibilities Experience in India HR area Helpdesk Experience of handling a wide range of diverse, sensitive and confidential activities within a customer facing environment. An understanding of India taxation, Statutory compliance (PF, ESI, PT etc.) An understanding of manual calculations Technical Experience MS Office tools (i.e. Excel, Word, Powerpoint) Experience in HR, Payroll tools and Application tracking systems Required Competencies and Levels Analytical skills and attention to detail- The Payroll specialist should have the skill to look at complex numbers and try to find disparities and cost-saving areas. Communication Skills - The Payroll specialist will need good listening and communication skills when working with clients, listening to issues, and acting in the right/ accepted manner will be most important. Organizational Skills - Working gets hectic during peak times as per nature of work. Knowing about every document and client will be of great help. BPS : Taking Ownership - Accountable for integrity systems, coherence of strategic choice & wisdom of policies/ accountability for results and tasks. Academic Qualification: MBA preferred Skills : a)Minimum 10 years of experience in HR domain. b) Experience in HR, Payroll tools and Application tracking systems c) Understanding of India taxation, Statutory compliance (PF, ESI, PT etc.) d) Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: Click on Start option to Apply and fill the details Select the location as Other ( to get multiple location option ) To Apply for above Job Role ( Chennai ) Type : Job Code # 535

Hi, We are hiring for the Leading ITES Company for HRO - Learning and Development Profile. Job Description: Knowledge & Experience: Working Experience of 1-5 years in Learning and development Excellent understanding of core process step and impact thereof Excellent process knowledge of Employee life cycle, L&D, C&B & PMS within organizations. Ability to properly research, identify, and document a system defect Ability to understand :- o the client administrative environment o the various Systems being used to process a participant issue o Workflow Management Basic understanding of MIS Behavioral Attributes Good interpersonal, verbal and written communication skills. Logical and efficient, with keen attention to detail. Strong customer service orientation. Ability to work in a team-oriented, collaborative environment. Effective Troubleshooting skills. Learning agility Good researching skills Core Role Responsibilities: Entering data in the HRIS related modules Identify training needs, keep track, and share the analysis with the business. Coordinating learning sessions Creating and updating content Analyze training effectiveness. Run the performance management activities such as Goal Setting, Mid Year, Year End & Talent review etc. Updates information in the scheduling systems, performs analysis to determine impact to available resources for the day. Runs Daily routine report that is provided to the HR Ops Team. Complete Mass uploads for data changes: Terms, Seniority Dates, and Minimum Wage. Understands customer requests and seeks clarifications in required situations Key Skills: a) Minimum 1 year Working Experience in Learning and Development b) Excellent of Employee life cycle, L&D c) Hands on experience of Updating information in the scheduling systems d) MIS Knowledge e) Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: Click on Start option to Apply and fill the details Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Kolkata )Type : Job Code # 425 b) To Apply for above Job Role ( Mumbai )Type : Job Code # 489

Hi, We are hiring for the Leading ITES Company for CEM Transformation Profile. Job Description: Atleast 10 to 15 Years with at least 8 to 9 years in managing contact centers, Customer Life Cycle journey; leading transformation solutions across Customer touch points Responsibilities Understand client digital transformation needs and consult / provide customized solutions. Create compelling transformation pitches to promote value based selling specific to verticals. Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions. Develop and manage digital offerings across verticals including ENU, Retail, Telecom, Healthcare, etc. Work on the transformation solution commercials, create business for the opportunity and handle client presentations, solution defense and visits. Create crisp and appealing report outs (based on assessment), client presentations, solution defense deck, capabilities deck and marketing content. Create industry specific white papers, point of view and case studies. Perform analytics on operations data to build financially visible solutions. Skills Excellent written and oral communication skills (ability to articulate key messages) Experience with leading contact centre technologies i.e., have extensively worked on technology solutions which includes IVR, Chat/Chatbots, GenAI based solutions, CCaaS, Augmented Reality, RMs, etc. Operations and customer experience data analytics (should be good with excel. Experience in any other analytical tool will be an added advantage). Excellent with MS Office (must have good PowerPoint skills) Key Asks Continuously upgrade in the customer experience transformation space (specific to technologies). Ability to learn fast and deliver against stringent timelines. Readiness to travel as and when required on short notice. Required to work long hours on need-basis (especially during large deals submission). Should be able to work independently with minimum inputs and in ambiguous scenarios. Key Skills: a) 10+ Years with at least 5 years in managing contact centers, customer Life cycle journey b) Worked on technology solutions which includes IVR, Chat/Chatbots, GenAI based solutions, CCaaS, Augmented Reality, CRMs c) Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions. d) Any Graduate To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Mumbai Search : Job Code # 539

Hi, We are hiring for the ITES Company for US Taxation Role. Job Description Extraction of VAT payable and receivable data from SAP. Preparing and posting VAT/Tax related Journals in SAP. transfer the balance of VAT sub ledger balance into final VAT account. Preparation, filing and payment of VAT returns. VAT packages for Tax consultant as well as for Tax authority (government). Responsible to manage month end VAT/Tax job stream/Batch run. Responsible for Reconciling month end VAT/Tax accounts. Performing monthly/quarterly VAT compliance tasks for European countries. Work with regional and global controllers, senior finance, Corporate Tax and other members globally on all VAT-related matters. Provide VAT audit support and work with in-house VAT team based in various locations for VAT compliance for Europe region. Coordination with auditors and tax authorities. Liaison with internal and external VAT auditors. Ability to deal with international indirect tax issues and projects in a multi-tasking environment and multi-national organization. Confidence in using financial reporting systems, with proficiency in Microsoft Excel to extract analyse and reconcile data and work with IT where needed on VAT flows. Invoices and other documentation reviews to check the correct VAT treatment. Ensure continuous improvement of controls and management of VAT risks. Excellent analytical, conceptual thinking and creative problem-solving skills, Good organizational skills, with the ability to prioritize time effectively to manage multiple business requests and assignments with a high degree of autonomy and accountability for results. Provide Audit support and explanation of significant variances on monthly financials. Well-versed in creating process maps, SOPs, SIPOC, FMEA & process controls. Hands on experience in SAP ECC ERP system (Mandatory) Responsible to perform Pre-validations before final submission into HFM tool and resolve all blockings if any. Confidence in using financial reporting systems, with proficiency in Microsoft Excel to extract analyse and reconcile data and work with IT where needed. Provide audit support and coordination with auditors. Using knowledge of Sarbanes Oxley (SOX) laws and compliance, coordinate the controls in place in corporate finance and ensure they are adhered to Need to ensure all Metrics, KPIs and SLA are green and without any noise from the customer. Need to have calls with Financial controllers to discuss the potential issues if any. Month end decks need to be prepared on time. Prepare the most complex of the journals and balance sheet recs. Should have working knowledge of the process and able to support and guide the team in right direction. Should be able to coach and guide the people and helpful for career growth. Challenge the status quo, with a drive for continuous improvement and the ability to implement change. Through review and a continuous improvement approach, proactively identify areas for improvement, automation and streamlining. Capable of responsibilities and skills in people management and development. Key Skills a) Minimum 2 years of experience in UK Taxation Role with the Preparation, filing and payment of VAT returns b) Any Commerce Graduate For Position in Noida Search : Copy and Paste the link below https://outpace.in/job/us-taxation-2/

Hi , We are hiring for the ITES Company for Record to Report (RTR) Taxation Role. *Note - CA & CPA Qualified will be added Advantage Job description: Minimum 3-5 years of experience in taxation *Tax Compliance*: Prepare and lodge individual and corporate tax returns, fringe benefits tax returns, and goods and services tax returns. *Tax Planning*: Provide tax planning advice to clients, including advice on tax-effective structures and strategies. *Tax Advisory*: Provide technical tax guidance and support to clients on various tax matters, including income tax, capital gains tax, and stamp duty. *Client Management*: Develop and maintain strong relationships with clients, identifying opportunities to provide additional services and grow revenue. *Team Collaboration*: Work closely with other team members to deliver taxation services and contribute to the growth and development of the team. Requirements *Qualifications*: Bachelor's degree in Commerce, Accounting, or related field; CA or CPA. *Technical Skills*: Strong knowledge of Australian taxation laws and regulations; proficiency in tax softwares *Soft Skills*: Excellent communication, analytical, and problem-solving skills; ability to work effectively in a team environment. To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Chennai Search : Job Code # 267

Hi, We are hiring for the Leading ITES Company for OTC Role. Job Description: Need Minimum 1 year in OTC - Billing (Accounts Receivable) Processing of Billing, ERP exposure, Sales, Credit Card, Chargeback and refunds processing Account Reconciliations Passing of JVs in Client System Day to day query resolution and timely process escalations Month Closing and Meeting SLA Handling Client Calls Handling Escalation process Measuring KPIs Quality Initiatives Provided comprehensive cataloguing expertise to ensure pro-ducts were correctly listed and represented across platforms Successfully completed projects ahead of deadline, earning recognition from managers. Responsibilities included: managing cataloguing projects; ensuring accuracy of product data; resolving customer enquiries; researching product information; creating product descriptions; streamlining processes for improved efficiency; and generating reports for management. Excellent communication Domain knowledge / Excellent skills in MS Office, especially MS Excel MS Visio (Process Maps) Customer Centricity / Effective delegation / Time management Commitment for excellence /Team handling. Key Skills: a) Minimum 1 year in OTC (Accounts Receivable) b) Hands on experience of Billing and Refunds Processing c) Any Graduate To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Chennai Search : Job Code # 407

Hi, We are hiring for the ITES Company for Order to Cash Role. Job Description Minimum 2- 3 years of experience in FnA domain in R2R OTC Activities Ownership of O2C Functions as Cash Allocation, Collection back office, timely highlight challenges/ issues for guidance, daily reporting. Functional working experience in ERPs like SAP / S4 Hana preferred Good Analytical Skills Skills a)Experience in O2C Processing b)MS office skills c)Basic communication skills Key Skills a) Minimum 1 year experience in RTR - OTC Processing b) Working experience in ERPs like SAP / S4 Hana c) Experience of Cash Allocation, Collection back office d) Any Graduate WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Chennai Search : Job Code # 390

Hi, We are hiring for the Leading ITES Company for Order To Cash (OTC) Profile. Job Description: Minimum 1 year of relevant F&A operations BPO experience will be an advantage Verify pricing data & discounting Enter orders into tracking system for reporting needs Actively assess and verify the creditworthiness of potential clients/customers Create customer invoices; contract and non-contract Setup customer by data entry in system Raising of Manual Invoices Processing of Billing, Sales , Credit Card, Chargeback and refunds processing Processing Cash Applicalation Account Reconciliations Passing of JVs in Client System Day to day query resolution and timely process escalation Month Closing Month end Accruals posting based on information from Business Team Creation and Maintenance of Customer Master data Booking and records maintenance for Regulatory Cost Monitoring Daily closing in Money Collection System of collection received Monitoring of reconciliation of deposits V/s sales recorded in systems in Money Collection System Retrieval of sales reports Retrieval of bank statements for cross verification of money deposited against sales Preparation of Template for posting entries Assist in processing of customer refund (raising PR based on report from call center and obtaining required approvals for payment) Manage disputes and Reporting Support Internal and External Audit Skills: Exposure to IT and security solutions industry accounting. Good understanding of ERPs and related softwares Excellent communication, team player. Domain knowledge / Excellent skills in MS Office, especially MS Excel / MS Visio (Process Maps) / Implementing Process specific improvements / Customer Centricity / Effective delegation / Time management / Commitment for excellence Oracle exposure Key Skills: a) Minimum 1 year experience in RTR - OTC Processing b) Working experience in ERPs like Oracle c) Any Graduate To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Bangalore Search : Job Code # 500

Hi, We are hiring for the ITES Company for Order To Cash (OTC) - Billing Role. Job Description Need Minimum 1 year in OTC - Collection Voice Process (Accounts Receivable) Processing of Billing, ERP exposure, Sales, Credit Card, Chargeback and refunds processing Account Reconciliations Passing of JVs in Client System Day to day query resolution and timely process escalations Month Closing Meeting SLA Dashboard Reports Handling Client Calls Handling Escalation process Measuring KPIs Quality Initiatives Provided comprehensive cataloguing expertise to ensure pro-ducts were correctly listed and represented across platforms. Successfully completed projects ahead of deadline, earning recognition from managers. Responsibilities included: managing cataloguing projects; ensuring accuracy of product data; resolving customer enquiries; researching product information; creating product descriptions; streamlining processes for improved efficiency; and generating reports for management. Skills Required • Excellent communication • Domain knowledge / Excellent skills in MS Office, especially MS Excel • MS Visio (Process Maps) • Customer Centricity / Effective delegation / Time management • Commitment for excellence /Team handling. Key Skills a) Minimum 1 year in OTC - Collection Voice Process Experience b) Any Graduate For Position in Noida Search : Copy and Paste the link below https://outpace.in/job/order-to-cash-otc-billing/

Hi, We are hiring for the ITES Company for Order to Cash (OTC) - Cash Applications Role. Job Description Manage cash application processes to ensure accurate and timely posting of payments. Support the overall order-to-cash cycle, enhancing operational efficiency and customer satisfaction. Apply cash receipts accurately to customer accounts. Conduct daily reconciliations and resolve discrepancies. Generate and analyze cash application reports for insights. Serve as a contact for customer payment inquiries, delivering excellent service. Identify and implement process improvements for efficiency. Ensure compliance with company policies and maintain organized documentation. Minimum 2 years of experience in cash application or accounts receivable. Strong understanding of the order-to-cash process and relevant software. Proficiency in Microsoft Excel and ERP systems (e.g., SAP, Oracle). Excellent analytical skills and attention to detail. Strong communication and interpersonal abilities. Ability to manage multiple priorities in a fast-paced environment. Key Skills a) Minimum 1 Year experience in Order to Cash Cash Application b) SAP Proficiency is preferred c) Any Graduate For Position in Noida Search : Copy and Paste the link below https://outpace.in/job/order-to-cash-otc-cash-applications/

Hi, We are hiring for the Leading ITES Company for OTC Billing Role. Job Description: Need Minimum 1 year in OTC - Billing (Accounts Receivable) Processing of Billing, ERP exposure, Sales, Credit Card, Chargeback and refunds processing Account Reconciliations Passing of JVs in Client System Day to day query resolution and timely process escalations Month Closing and Meeting SLA Handling Client Calls Handling Escalation process Measuring KPIs Quality Initiatives Provided comprehensive cataloguing expertise to ensure pro-ducts were correctly listed and represented across platforms Successfully completed projects ahead of deadline, earning recognition from managers. Responsibilities included: managing cataloguing projects; ensuring accuracy of product data; resolving customer enquiries; researching product information; creating product descriptions; streamlining processes for improved efficiency; and generating reports for management. Excellent communication Domain knowledge / Excellent skills in MS Office, especially MS Excel MS Visio (Process Maps) Customer Centricity / Effective delegation / Time management Commitment for excellence /Team handling. Key Skills: a) Minimum 1 year in OTC - Billing (Accounts Receivable) b) Hands on experience of Billing and Refunds Processing c) Any Graduate To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Chennai Search : Job Code # 407

Hi, We are hiring for the Leading ITES Company for OTC Billing Lead Role. Job Description: Minimum 8+ yrs of overall experience in OTC - Billing with minimum 1 year of experience as a Lead. Processing of Billing, ERP exposure, Sales, Credit Card, Chargeback and refunds processing Account Reconciliations Passing of JVs in Client System Day to day query resolution and timely process escalations Month Closing and Meeting SLA Handling Client Calls Handling Escalation process Measuring KPIs Quality Initiatives Provided comprehensive cataloguing expertise to ensure pro-ducts were correctly listed and represented across platforms. Successfully completed projects ahead of deadline, earning recognition from managers. Responsibilities included: managing cataloguing projects; ensuring accuracy of product data; resolving customer enquiries; researching product information; creating product descriptions; streamlining processes for improved efficiency; and generating reports for management. Excellent communication Domain knowledge / Excellent skills in MS Office, especially MS Excel MS Visio (Process Maps) Customer Centricity / Effective delegation / Time management Commitment for excellence /Team handling. Key Skills: a) Minimum 8+ yrs of experience in OTC - Billing b) Minimum 1 year exp as Lead Role b) Knowledge of OTC Cycle c) Any Graduate To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Chennai Search : Job Code # 408

Hi We are hiring for the ITES Company for the OTC Billing Role. Job Description Responsible for assisting with day- to-day calls/queries relating to billing processes Responsible for follow up with field location team for necessary supporting documents required for billing Day-to-day reporting of activities and progress reports to senior. Resolve inquiries/queries related to Billing, Adhere to the policy guidelines for billing. Commerce Graduate with Masters degree an added advantage Minimum 2 years of experience in billing. Basic knowledge of tools and systems (JDE, MS Office) Basic understanding of Billing and invoicing Conversant of various online tools and systems Good analytical and communication skills High energy, self-motivation with a high degree of accountability Oral and written communications skills in English Capability to work under time pressure in a dynamic business environment Computer literate in various tools Key Skills: a) Minimum 2 years of experience in Billing and Invoicing b) Basic knowledge of tools and systems like JDE, MS Office c) Commerce Graduate (Bcom-Mcom-BBA-MBA Finance) To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Bangalore Search : Job Code # 6

We Are Hiring For Customer Support Role With Leading ITES Company. ( Immediate Joining) Job Location : Chennai Pls Apply Through Naukri, We Shall Call Back The Relevant Profiles Language: Proficient in English (Read + Write + Speak ) Roles and Responsibilities Provide exceptional customer service to clients through phone, email, or chat support. Handle international voice process calls with a focus on resolving customer queries efficiently. Work in a fast-paced environment with multiple priorities and deadlines. Collaborate with team members to achieve daily targets and goals. Maintain accurate records of all interactions with customers using CRM software. To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Sr Associate Position in Chennai Search : Customer Support Chennai (Job Code # 60) b) For Associate Position in Chennai Search : Customer Support Chennai (Job Code # 59)

We Are Hiring For Customer Support Role With Leading ITES Company. ( Immediate Joining) *Pls Apply Through Naukri and We Shall Call Back The Relevant Profiles* Language : Proficient in English (Read + Write + Speak ) Roles and Responsibilities Provide customer support through phone calls, emails, or chats to resolve customer queries and concerns. Handle international voice process for various clients across different industries (BPO). Utilize excellent communication skills to effectively address customer issues and provide solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with team members to achieve daily targets and goals. To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Sr Associate Position in Chennai Search : Customer Support Chennai (Job Code # 60) b) For Associate Position in Chennai Search : Customer Support Chennai (Job Code # 59)

We Are Hiring For Customer Support Role With Leading ITES Company. ( Immediate Joining) Language : Proficient in English (Read + Write + Speak ) Roles and Responsibilities Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner. Provide accurate information about products/services to customers through various communication channels (phone, email, chat). Identify customer needs and escalate complex issues to senior team members when necessary. Maintain records of all interactions with customers using CRM software. Meet performance targets set by the company for quality metrics such as first call resolution rate, handle time, abandon rate etc. To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Sr Associate Position in Chennai Search : Customer Support Chennai (Job Code # 60) b) For Associate Position in Chennai Search : Customer Support Chennai (Job Code # 59)

Greetings of the Day . Candidates who are residents of Hyderabad and are okay with Work From Office looking in a leading MNC ,we have a profile for you **KEY HIGHLIGHTS : Profile for WORLDS LARGEST IT MNC Customer Support Executive (Voice) Location: Hyderabad (Work From Office; Cabs Provided) Qualification : Graduate/ Undergraduate Good verbal communication skills in English Salary**: Upto Rs 4.75LPA 5 days working (Rotational Shifts) Minimum 6 months of experience is required in relevant field Profile - Customer Support Executive - (International Voice) Job location - Hyderabad (Hitech city) Qualification * Graduates & Undergraduates with Good Verbal --- communication skills in English Roles and Responsibilities in an International Voice Process BPO Customer Interaction: Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction. Issue Resolution: Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed. Adherence to Scripts: Follow predefined scripts and guidelines to maintain consistency and professionalism in all customer interactions. Adapt communication style to fit the customers needs while maintaining service standards. Quality Assurance Compliance:Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call.Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.). Performance Metrics: Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR). Continuously work towards improving personal and team performance through self-assessment and feedback. Handling Difficult Situations: Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges. Customer Relationship Building: Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention. Schedule your interview kindly call or drop your resume on the given numbers HR AREESHA 9628373763 HR DIVYA 9821182650 HR VANSHIKA 9628373762 HR SIYA 7565006262 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING H.R Team KVC CONSULTANTS LTD. NO PLACEMENT CHARGES

Hi We're hiring for Leading ITES Company for EDC (Veeva Programmer) Role Experience in EDC & Veeva is Must. Job Description : Create eCRF specifications, design, develop and unit test and functionally validate clinical trial setup process Create edit check specifications and program or modify checks at study level within EDC Setup different instances of study URL (e.g.: UAT (User Acceptance Testing), production, testing etc.,)) Setup and configure user accounts for study teams Setup and manage blinded and unblinded study configurations Be the SME (Subject Matter Expert) for all database related activities Setup, configure, unit test and functionally validate and integrate other modules within the EDC ecosystem such as coding, integration of IRT, safety system, local labs etc., Familiar with custom functions within EDC systems Work closely with EDC vendors regarding any tool related issues in the system Ability to troubleshoot database setup as per study needs Prepare, test and implement postproduction changes as per study needs Archive and retire the study URL after database lock Partner with appropriate team members to establish technology standards and governance models Establish and support business process SOPs. Oversee system delivery life cycle in collaboration with appropriate partners including Clinical Operations, Clinical Supplies, IT (Information Technology), and Quality organizations Be a primary change agent to ensure adoption of new capabilities and business process Be the contact for Clinical Technology vendors to ensure established milestones are met with the highest degree of quality. Work with leaders to resolve issues affecting the delivery of clinical trials Collaborate with standards team in creating standard CRF libraries for study level consumption Work closely with data engineers and data management programmers at study level integration and delivery Lead technology vendor oversight activities. Be a process expert for operational and oversight models. Partner with appropriate team members, technology vendors, and CRO partners to avoid and resolve risks. Confirm archival and inspection readiness of all Clinical Technology Trial Master File (TMF) documents Participate in preparing function for submission readiness and may represent Clinical Information Operations (CIO) group in a formal inspection or audit. Track study deliverables and evaluate study metrics to mitigate risk for major data management deliverables. Adaptable to new ways of working using technology to accelerate clinical trial setup Education and Experience Requirements: Bachelor's degree or related experience. Knowledge of drug development process. Minimum of 4+ years experience in Data Management, Programming, Clinical IT, or other Clinical Research related fields. Hands-on experience with at least one EDC system (e.g.: Medidata Rave, Inform, Veeva etc.,) Experience programming in CQL, working with JSON format and/or C# is preferred Experience integrating other clinical trial modules (e.g.: lab, safety, IRT, coding etc.,) with the EDC system Understanding of industry standard technologies to support Clinical Development needs (e.g., CTMS, SAS, R or Python, Data Warehouses, SharePoint) To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Mumbai Search : EDC Veeva & Inform Programmer Mumbai (Job Code # 181) b) For Position in Pune Search : EDC Veeva & Inform Programmer Pune (Job Code # 182) c) For Position in Bangalore Search : EDC Veeva & Inform Programmer Bangalore (Job Code # 183)

Hi, We are hiring for the Leading ITES Company for HRO - Learning and Development Profile. Job Description: Knowledge & Experience: Working Experience of 1-5 years in Learning and development Excellent understanding of core process step and impact thereof Excellent process knowledge of Employee life cycle, L&D, C&B & PMS within organizations. Ability to properly research, identify, and document a system defect Ability to understand :- o the client administrative environment o the various Systems being used to process a participant issue o Workflow Management Basic understanding of MIS Behavioral Attributes Good interpersonal, verbal and written communication skills. Logical and efficient, with keen attention to detail. Strong customer service orientation. Ability to work in a team-oriented, collaborative environment. Effective Troubleshooting skills. Learning agility Good researching skills Core Role Responsibilities: Entering data in the HRIS related modules Identify training needs, keep track, and share the analysis with the business. Coordinating learning sessions Creating and updating content Analyze training effectiveness. Run the performance management activities such as Goal Setting, Mid Year, Year End & Talent review etc. Updates information in the scheduling systems, performs analysis to determine impact to available resources for the day. Runs Daily routine report that is provided to the HR Ops Team. Complete Mass uploads for data changes: Terms, Seniority Dates, and Minimum Wage. Understands customer requests and seeks clarifications in required situations Key Skills: a) Minimum 1 year Working Experience in Learning and Development b) Excellent of Employee life cycle, L&D c) Hands on experience of Updating information in the scheduling systems d) MIS Knowledge e) Any Graduate To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Kolkata Search : Job Code # 425 a) For Position in Mumbai Search : Job Code # 489

Hi We are hiring for Leading ITES Company for Collection Process (Accounts Receivable) Key skills- a) Any Graduate b) Minimum 1 year Collections Experience c) B2B Collections Experience is Preferred d) Excellent Communication Skills Job Description- 1. Should have prior experience in collections (preferably B2B collections) 2. Accounting knowledge would be an added advantage 3. Excellent interpersonal skills 4. Excellent communication Skills (verbal and written) with an inclination towards achieving customer satisfaction. 5. Working knowledge of SAP system/environment would be preferable 6. Working knowledge of MS Office products (Excel & Word) Reviewing list of accounts allocated and strategize accordingly. Review and Analyze customer account and prepare an excel spreadsheet statement before contacting the customer. Contact Customer through available mediums (phone calls/ emails etc) Achieve daily customer contact/collection targets as per defined performance metrics Ensure adherence to service quality procedures when performing collection activities To Apply for Collection Role in Gurugram. Click the below link https://outpace.in/job/associate-sr-associate-collections/