135 Capgemini Jobs - Page 4

Hi We are looking forward to hire Customer/Technical Support Associates for Teleperformance Gurgaon and Jaipur. Please go through the JD and Apply. We shall call back the relevant profiles. A Technical Support Associate job description typically focuses on providing technical assistance to customers, troubleshooting issues, and ensuring customer satisfaction . They handle customer inquiries, diagnose problems, and offer solutions via phone, email, or in-person. The role involves a blend of technical skills and customer service abilities, including communication, problem-solving, and the ability to learn new technologies. Here's a more detailed breakdown of common responsibilities and skills Responsibilities: Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.). Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems. Problem-Solving: Identifying the root cause of problems and implementing solutions. Documentation: Keeping records of customer interactions, issues, and solutions. Escalation: Knowing when to escalate complex issues to more experienced technicians or managers. Customer Satisfaction: Ensuring customers are satisfied with the level of support provided. Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware. Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing. Teamwork: Collaborating with other support team members and internal departments. Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs. Skills: Technical Skills: Proficiency in computer systems, software, and hardware. Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers. Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process. Communication Skills: Clear and concise communication, both written and verbal. Technical Documentation: Ability to create and maintain technical documentation. Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware. Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively. Analytical Skills: Ability to analyze technical problems and identify root causes. Teamwork and Collaboration: Ability to work effectively with team members and internal departments.

Hi We are looking forward to hire Customer/Technical Support Associates for Teleperformance Jaipur/Gurgaon. Please go through the JD and Apply. We shall call back the relevant profiles. A Technical Support Associate job description typically focuses on providing technical assistance to customers, troubleshooting issues, and ensuring customer satisfaction . They handle customer inquiries, diagnose problems, and offer solutions via phone, email, or in-person. The role involves a blend of technical skills and customer service abilities, including communication, problem-solving, and the ability to learn new technologies. Here's a more detailed breakdown of common responsibilities and skills Responsibilities: Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.). Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems. Problem-Solving: Identifying the root cause of problems and implementing solutions. Documentation: Keeping records of customer interactions, issues, and solutions. Escalation: Knowing when to escalate complex issues to more experienced technicians or managers. Customer Satisfaction: Ensuring customers are satisfied with the level of support provided. Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware. Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing. Teamwork: Collaborating with other support team members and internal departments. Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs. Skills: Technical Skills: Proficiency in computer systems, software, and hardware. Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers. Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process. Communication Skills: Clear and concise communication, both written and verbal. Technical Documentation: Ability to create and maintain technical documentation. Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware. Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively. Analytical Skills: Ability to analyze technical problems and identify root causes. Teamwork and Collaboration: Ability to work effectively with team members and internal departments.

Hi, We are hiring for the Leading ITES Company for Pre Payroll (UK) Profile. Overview Pre-Payroll involves preparing and validating employee data and payroll inputs to ensure accurate and timely payroll processing. The role requires experience with HR systems, understanding data flows, and managing payroll-related processes such as leave administration, eligibility checks, and compliance with tax and labor regulations. Familiarity with US payroll, statutory requirements (e.g., National Insurance, tax laws, sick/maternity pay), and ERP tools is essential. Strong analytical skills, confidentiality, and attention to detail are key, along with ensuring adherence to SLAs and quality standards. Key Skills: a) Minimum 1 year of experience in HR & Payroll domain is must b) Knowledge of US Payroll c) Understanding of National Insurance and Tax legislation d) Any Graduate Job Description: Preferred Experience and Competencies required : Minimum 4 years of experience with minimum 1 year in HR & Payroll domain is must, prior experience in Global payroll management preferred. Initiate Process Controls, Quality plans and Risk Mitigation Initiatives. Managing processes and the metrics on a day to day basis. Understanding of HR systems including interfaces/ data flow in and out and issues that arise from that. Knowledge of US Payroll process and system, Employee eligibility requirements, understanding of payroll processing and associated tools. Knowledge of Employee Document Services, Policies and Tools. Knowledge of Leave Administration, data management tools, disability management system and pay practices. Extensive knowledge of leading ERP and Data Maintenance Practices. Knowledge of HR process administration. Ability to create/present HR training materials. Analytical Skills The primary task is to ensure all Payslips are generated accurately and on time. efficient and timely HR transactional services in line with agreed SLA's (including Payroll Schedules), Regulatory guidelines and Statutory / Legal requirements. Process-specific Responsibilities Experience of handling a wide range of diverse, sensitive and confidential activities within a customer facing environment. An understanding of National Insurance and Tax legislation. An understanding of Statutory Sickness and Maternity pay. An understanding of manual payroll calculations

Hi We are looking to hire for the profile of SCM Logistics, Please go through the JD and Apply. Overview SCM: Pre-Sales Logistics focuses on supporting sales and solutioning for logistics outsourcing and transformation engagements. The role involves conducting due diligence, assessing process maturity, responding to RFPs/RFIs, and creating value-driven logistics solutions. It includes FTE estimation, transition planning, and participating in solution defense. The position requires expertise in logistics processes, hands-on knowledge of ERP systems (like SAP/Oracle), and familiarity with automation, RPA, and process mining tools (e.g., Signavio, Celonis). Strong communication, analytical skills, and experience in integrated solutioning across global teams are essential. Main Skills: Experience of 8-12 years working in a pre-sales solutioning role Graduate/Post Graduate/Certification in Supply Chain Management Experience in solutioning, designing and implementing Supply chain Logistics services is important Experience in SCM logistics modules in SAP /Oracle or other major ERPs Problem resolution skills, Good Analytical skills, Positive attitude Team Player, Go getter & fast learner, Creativity, Working in multi-cultural, global and diverse teams Knowledge and hands on Experience in SCM logistics modules in SAP /Oracle or other major ERPs will be an added advantage Experience in Automation, RPA, Digitalization, Analytics &Knowledge of process mining tools like Signavio or Celonis will be an added advantage Hands on experience in MS Office tools (PowerPoint, Word, Excel, Project, Visio etc.) To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Mumbai ) Type : Job Code # 350 b) To Apply for above Job Role ( Bangalore ) Type : Job Code # 351 Responsibilities : Minimum 8 to 15 years of experience in Pre-sales and Solutioning of Supply Chain Logistics assessment/outsourcing engagements Conduct due diligence and process maturity assessments by engaging with customers and internal stakeholders at customer location (domestic or international locations) to develop compelling business cases for outsourcing. Create responses for RFPs/RFIs and creating value propositions and winning theme for legal process services (Supply Chain Logistics) Prepare and participate in Solution defense with customers in a convincing manner Create FTE estimation, Location strategy, Transformation roadmap, transition plan, support in creation of SOW and contract negotiation. Hand over to delivery and hand hold where required till the project is on steady state. Participate in Knowledge sharing, Learning and Development activities by conducting training session as per requirement (including creation of training modules) Participate in analyst interactions to enhance brand value and market positioning of company as per requirement. Work collaboratively in integrated deals along with other service lines to create integrated value proposition Thought Leadership with a good understanding of the market trends and industry nuances

Hi, We are hiring for the Leading ITES Company for HRO Presales/Solution Architect Profile. Overview HRO: Presales/Solution Architect is responsible for supporting HR outsourcing sales by crafting tailored HR solutions, participating in RFP/RFI responses, and conducting client workshops and due diligence. The role involves showcasing HR service capabilities, building strong client and internal relationships, developing sales collateral, and leveraging HR technology tools like Workday, Oracle, or SAP. The ideal candidate combines deep HR domain knowledge (especially in Talent Acquisition) with presales expertise and strong communication, commercial, and collaboration skills. Key Skills: a) Minimum 10 years experience in HR Talent Acquisition b) Minimum 4 years experience in HR sales / pre-sales c) Experience on HR applications like Workday, Oracle or SAP d) Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Mumbai ) Type : Job Code # 531 b) To Apply for above Job Role ( Pune ) Type : Job Code # 532 Job Description : Should have 10-15 years work experience in HR with 4-5 years experience in sales / pre-sales Duties & Responsibilities: Participate in responding to HR Solutions received in RFx Showcase each of the service propositions in a manner that specifically addresses the identified client need and creates excitement amongst the client teams about the product Builds trusted relationships with sales teams and client accounts, such that they can leverage their domain and/or business/industry expertise to help increase revenue or sales for existing and new accounts Working with the Pre-Sales Manager and the Business teams to ensure that all sales documentation and collateral is kept up to date and relevant Participate in Client workshops, Due Diligence and Process studies for the client including creation of documentation Work with technology and sales teams to develop internal tools to help improve the processes Create and manage content and repository reusable content, case studies, standard sales /capability presentation Skills Communication. Especially, ability to communicate professionally in written responses Good commercial acumen Excellent organizational and collaboration skills Should have worked on any of the leading HR applications like Workday, Oracle or SAP Should have experience or understanding of latest HR technologies in the market Understanding of industry processes /domain at least one of Retail, Consumer Good and Manufacturing industry Education : Bachelor's or Master's degree in any discipline preferably Human Resources, Business & Organization Management, Arts or Commerce

Hi, We are hiring for the Leading ITES Company for UK Taxation Profile. Overview The UK Taxation role is focused on managing end-to-end VAT compliance and reporting processes, primarily within a SAP environment. It involves extracting and reconciling VAT payable and receivable data, posting tax-related journals, and preparing, filing, and submitting VAT returns across European jurisdictions. The position requires close coordination with internal teams, external tax consultants, auditors, and government authorities to ensure accurate VAT reporting and adherence to compliance standards. Additional responsibilities include month-end reconciliations, supporting VAT audits, ensuring SOX compliance, and driving continuous process improvements. Proficiency in SAP ECC, financial reporting tools, and Microsoft Excel is essential, along with strong analytical, organizational, and people management skills. Key Skills : a) Minimum 2 years of experience in UK Taxation Role b) Experience in Preparation, filing and payment of VAT returns c) Hands on experience in SAP ECC ERP system d) Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Chennai ) Type : Job Code # 555 Job Description : Extraction of VAT payable and receivable data from SAP. Preparing and posting VAT/Tax related Journals in SAP. transfer the balance of VAT sub ledger balance into final VAT account. Preparation, filing and payment of VAT returns. VAT packages for Tax consultant as well as for Tax authority (government). Responsible to manage month end VAT/Tax job stream/Batch run. Responsible for Reconciling month end VAT/Tax accounts. Performing monthly/quarterly VAT compliance tasks for European countries. Work with regional and global controllers, senior finance, Corporate Tax and other members globally on all VAT-related matters. Provide VAT audit support and work with in-house VAT team based in various locations for VAT compliance for Europe region. Coordination with auditors and tax authorities. Liaison with internal and external VAT auditors. Ability to deal with international indirect tax issues and projects in a multi-tasking environment and multi-national organization. Invoices and other documentation reviews to check the correct VAT treatment. Ensure continuous improvement of controls and management of VAT risks. Provide Audit support and explanation of significant variances on monthly financials. Well-versed in creating process maps, SOPs, SIPOC, FMEA & process controls. Hands on experience in SAP ECC ERP system (Mandatory) Responsible to perform Pre-validations before final submission into HFM tool and resolve all blockings if any. Confidence in using financial reporting systems, with proficiency in Microsoft Excel to extract analyse and reconcile data and work with IT where needed. Provide audit support and coordination with auditors. Need to have calls with Financial controllers to discuss the potential issues if any. Month end decks need to be prepared on time. Prepare the most complex of the journals and balance sheet recs. Should have working knowledge of the process and able to support and guide the team in right direction. Through review and a continuous improvement approach, proactively identify areas for improvement, automation and streamlining. Capable of responsibilities and skills in people management and development.

Hi, We are hiring for the Leading ITES Company for Customer Service Profile. Overview A Customer Support Specialist , also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Key Skills : a) Any Graduate b) Minimum 1 year International Customer Voice Support experience is required To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Hyderabad ) Type : Job Code # 556 Job Description : Minimum one year experience in Customer Voice Support is required Performing customer surveys on inbound and outbound calls. Independent, flexible and open for new tasks, builds individual knowledge base based on experience from interactions with customers, shares knowledge with colleagues, willing to provide great customer service to the customers, spots and reports errors and customer feedback about needed improvements. Responding to customer requests and contacting customers by email and/or phone based on language skills about card and customer account maintenance, advising about company campaigns, answering general company and its products-related questions, taking complaints and cash claims, issue registration and resolution in SNOW. Ability to learn quickly, task and system understanding. Ability to switch between different tasks rapidly

Hi , We are hiring for the ITES Company for Workforce Management. Overview A Workforce Manager is a professional responsible for planning, forecasting, scheduling, and managing staffing resources to ensure that a company especially in call centers, BPOs, customer service, or retail operations can meet its operational and service goals efficiently. To ensure that the right number of people are scheduled at the right times to handle customer demand without overstaffing or understaffing, balancing cost efficiency with service quality. Key Skills: a) Need Experience in Forecasting, Scheduling, Capacity Planning b) Min 1 Year of WFM Lead Experience c) Any Graduate d) Min 3 Years International BPO Experience To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Kolkata ) Type : Job Code # 196 b) To Apply for above Job Role ( Chennai ) Type : Job Code # 553 Job description: Overall 6 years of experience with minimum 3 years experience of Customer Service & Operations Management in ANZ Utilities & Voice / Blended Operations Will execute capacity ramp up and ramp down across all LOBs Drive productivity and cost efficiency by systematically challenging operations teams across multiple geographies. Should possess a strong analytical background that enables him/her to analyze and standardize workflow activities across his/her team. Will experience a wide range of problem-solving situations, ranging from short term to strategic to decisions requiring use of data collection and analysis. Should have a track record of successful relationship management, with experience generating and managing plans, reports, and analyses. Mitigate capacity risks by identifying dependencies across multiple operating units and sites. Clearly communicate dependencies and manage/track expectations. Manage the analyses of daily, weekly, and monthly reporting of site performance via Key Performance Indicators. Competencies/Skills: Excellent knowledge of Excels & Macro Understanding of latest industry wide known WFM practices for both Voice/Non Voice & BO operations Good communication, interpersonal skills Multi Tasking

Hi , We are hiring for the ITES Company for Procurement Analyst Role. Overview A Procurement Analyst is a professional who supports an organizations purchasing and supply chain functions by analyzing data, evaluating supplier performance, and helping to improve procurement strategies. Their goal is to ensure that the company gets the best value for its money when buying goods and services. Required Skills : Bachelors Degree with minimum one year experience in Purchasing, Accounting, or general Administrative experience. A successful candidate with a minimum of 1 year Procurement experience. Client-server software applications experience. Ideally Software Skills in MS Office , Excel, ERP Systems - SAP, E-Matrix. To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Chennai ) Type : Job Code # 154 ***Minimum 1 year experience in Procurement Analyst is mandatory.*** Job Description: Manages portfolio of agreements and new requests, enabling efficient and effective purchase of goods and services (from purchase to pay) with a focus on business value, on-time delivery, and cycle time. Negotiates contract pricing and terms & conditions directly with suppliers while working with internal stakeholders, seeking the lowest total system costs and appropriate mitigation of supply and legal risk. Ensures contract compliance and utilization - monitors supplier performance, troubleshoots issues. Track Purchasing activity and measurements against the project schedule. Identifies business value and other opportunities within the portfolio. Develops and maintains internal and external relationships to meet business line expectations. Provide data sheets, drawings, and specifications to the site and subcontractors in a timely manner to ensure correct support and services are available for installation. Issue equipment to installers complete with installation data sheets, drawings and specifications. Provides fit-for-risk process improvements. Influences development and implements Category strategic and commercial guidance People leadership- May lead and be responsible for direct reports. Leads development, recommendation/presentation, and implementation leadership of category sourcing strategies and ensures alignment, compliance and delivery of business requirements/needs. Collaborates with Supplier Relationship Managers to support their needs from a strategic sourcing perspective.

We Are Hiring For Leading IT MNC in Kolkata For International Voice Process. Please go through the JD and Apply Through Naukri. We shall Call Back Relevant Profiles. Overview A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Key Skills: a) Any Graduate b) Min 1 Year experience in International Voice Process-Customer Support c) Excellent Verbal communication skills To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Kolkata ) Type : Job Code # 244 Job description: Any Graduate with a Minimum of 1 year of experience in Customer Service & Operations Management in ANZ Utilities is mandatory. Responsible for handling both outbound & in-bound calls from customers or authorized third parties regarding all process & contingency situations arising due to any issues Handle customer complaints during peak time and resolve the issues & advise the best resolution available Responsible for prompt and accurate responses to customer's needs and requests Ability to compare and evaluate possible customer service solutions, and decide which to recommend to customers to best meet their needs and circumstances. Input data and verify information as it pertains to related systems as and when required Properly document each customer interaction in the servicing systems as defined by the process Ensure successful customer support through the resolution of back-office tasks whenever not on calls Understanding of utilities and associated market participants The results of the analysis can be used to design targeted marketing campaigns, for example: 1. Sales Fulfilment : Retaining existing customers (antonym: customer attrition) & Gaining new customers 2. Information : Providing timely and regular information to customers Other examples of the applications of analyses include: 3. Evaluating and improving customer satisfaction 4. Risk assessment and management 5. Data collection and analysis are viewed as a continuing and iterative process. Ideally, business decisions are refined over time, based on feedback from earlier analyses and decisions. Identify factors important to clients Handle customer complaints Ensure customer-based quality parameters are measured and tracked Manage Vulnerable/Priority customer tasks/processes in the realm of the process Ensure privacy is for the customer-related information/assets Person Specification Knowledge/Experience : To be able to perform the following functions: Exceptional conversation skills Proficient in active listening skills Strong language skills; ability to articulate clearly and to be understood Demonstrated ability to adapt to diverse conversational styles Strong ownership skills Experience in managing ownership of issues and overall customer experience Demonstrate the ability to negotiate and properly handle objections with customers Ability to stay current on company policies, procedures Demonstrate ability to set proper expectations

Hi , We are hiring for the ITES Company for Workforce Management. Overview A Workforce Manager is a professional responsible for planning, forecasting, scheduling, and managing staffing resources to ensure that a company especially in call centers, BPOs, customer service, or retail operations can meet its operational and service goals efficiently. To ensure that the right number of people are scheduled at the right times to handle customer demand without overstaffing or understaffing, balancing cost efficiency with service quality. Key Skills: a) Need Experience in Forecasting, Scheduling, Capacity Planning b) Min 1 Year of WFM Lead Experience c) Any Graduate d) Min 3 Years International BPO Experience To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Kolkata ) Type : Job Code # 196 Job description: Overall 6 years of experience with minimum 3 years experience of Customer Service & Operations Management in ANZ Utilities & Voice / Blended Operations Will execute capacity ramp up and ramp down across all LOBs Drive productivity and cost efficiency by systematically challenging operations teams across multiple geographies. Should possess a strong analytical background that enables him/her to analyze and standardize workflow activities across his/her team. Will experience a wide range of problem-solving situations, ranging from short term to strategic to decisions requiring use of data collection and analysis. Should have a track record of successful relationship management, with experience generating and managing plans, reports, and analyses. Mitigate capacity risks by identifying dependencies across multiple operating units and sites. Clearly communicate dependencies and manage/track expectations. Manage the analyses of daily, weekly, and monthly reporting of site performance via Key Performance Indicators. Competencies/Skills: Excellent knowledge of Excels & Macro Understanding of latest industry wide known WFM practices for both Voice/Non Voice & BO operations Good communication, interpersonal skills Multi Tasking

Hi, We are hiring for the ITES Company for the Webcrawler Role. Overview A web crawler, spider, or search engine bot downloads and indexes content from all over the Internet. The goal of such a bot is to learn what (almost) every webpage on the web is about, so that the information can be retrieved when it's needed. Search engines use these bots to find relevant pages to display in search results. The bots are called "web crawlers" because crawling is the technical term for automatically accessing a website and obtaining data via a software program. Key Skills: a) Good to have the course completion/certification in any of the web development languages b) Minimum of 2 years of experience in working in website technologies c) Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Chennai ) Type : Job Code # 74 Job Description Minimum of 2 years of experience in working in website technologies Website research to identify the newsworthy information Identify the URLs and setup the robot via client tool based on the guidelines Identify the coding/design of the website and then need to utilize on robot setup. Previous experience in Website Research, website technologies Writing small scripting to overcome the website issues in client tool while setting up the robot. Knowledge of using browser tools to work and understand the website design and html tags. Able to identify the html tags of the website content and need to utilize it while setting up robot. Communicate to the customer and understand the requirement of the customer before setting up the robot and answering any queries raised by the customer Ability to handle the ticketing system of the process. Good Planning and Decision making skills Ability to learn things and technologies quickly and adopt to it Ability to prioritize task Ability to meet deadlines Ability to work under pressure Time Management Competencies/Skills: • Good communication skills- Both verbal and written • Excellent comprehension and problem-solving skills. • Flexible to work in shifts as required by the business. • Team player and work in different teams. • Good skills in internet browsing and website technologies. • Good skills in MS Office. • Good to have the course completion/certification in any of the web development languages

Hi We're hiring for Leading ITES Company for EDC (Veeva Programmer) Role Experience in EDC & Veeva is Must. Job Description : Create eCRF specifications, design, develop and unit test and functionally validate clinical trial setup process Create edit check specifications and program or modify checks at study level within EDC Setup different instances of study URL (e.g.: UAT (User Acceptance Testing), production, testing etc.,)) Setup and configure user accounts for study teams Setup and manage blinded and unblinded study configurations Be the SME (Subject Matter Expert) for all database related activities Setup, configure, unit test and functionally validate and integrate other modules within the EDC ecosystem such as coding, integration of IRT, safety system, local labs etc., Familiar with custom functions within EDC systems Work closely with EDC vendors regarding any tool related issues in the system Ability to troubleshoot database setup as per study needs Prepare, test and implement postproduction changes as per study needs Archive and retire the study URL after database lock Partner with appropriate team members to establish technology standards and governance models Establish and support business process SOPs. Oversee system delivery life cycle in collaboration with appropriate partners including Clinical Operations, Clinical Supplies, IT (Information Technology), and Quality organizations Be a primary change agent to ensure adoption of new capabilities and business process Be the contact for Clinical Technology vendors to ensure established milestones are met with the highest degree of quality. Work with leaders to resolve issues affecting the delivery of clinical trials Collaborate with standards team in creating standard CRF libraries for study level consumption Work closely with data engineers and data management programmers at study level integration and delivery Lead technology vendor oversight activities. Be a process expert for operational and oversight models. Partner with appropriate team members, technology vendors, and CRO partners to avoid and resolve risks. Confirm archival and inspection readiness of all Clinical Technology Trial Master File (TMF) documents Participate in preparing function for submission readiness and may represent Clinical Information Operations (CIO) group in a formal inspection or audit. Track study deliverables and evaluate study metrics to mitigate risk for major data management deliverables. Adaptable to new ways of working using technology to accelerate clinical trial setup Education and Experience Requirements: Bachelor's degree or related experience. Knowledge of drug development process. Minimum of 4+ years experience in Data Management, Programming, Clinical IT, or other Clinical Research related fields. Hands-on experience with at least one EDC system (e.g.: Medidata Rave, Inform, Veeva etc.,) Experience programming in CQL, working with JSON format and/or C# is preferred Experience integrating other clinical trial modules (e.g.: lab, safety, IRT, coding etc.,) with the EDC system Understanding of industry standard technologies to support Clinical Development needs (e.g., CTMS, SAS, R or Python, Data Warehouses, SharePoint) To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Mumbai ) Type : Job Code # 181 b) To Apply for above Job Role ( Pune ) Type : Job Code # 182 c) To Apply for above Job Role ( Bangalore ) Type : Job Code # 183

Hi We are Hiring for the job role of Medical Writer Job Description: Prepare and review clinical documents that are part of regulatory submission including but not limited to Protocol, Clinical Study Pharmacology Report, Clinical Study Report, Narratives, and Post Approval Documents across the Therapeutic Areas. Quality check of the clinical documents that are part of regulatory submission including but not limited to Protocol, Clinical Study Pharmacology Report, Clinical Study Report, Narratives, Clinical Summary of Safety, Clinical Summary of Efficacy and Common Technical Document Modules. Initiate start up meetings with the Study Teams related to the creation and development of the clinical document for regulatory submission, if required. To work in coordination with all the members in the study team- internal and external for the development of clinical documents. Share project timelines amongst the study team for the development of document. Prepare Clinical Documents according to the Standard Operating Procedures, Document Standards and Guidance document. Review statistical analysis plans and table/figure/listing, when required. Ensure uniformity and consistency in the scientific content of the regulatory documents Preparation of documents in the scope and other Medical Writing documents that may be required for domestic and international regulatory submissions to the US, European, and other regulatory agencies. Prepare Medical Writing documents within established timelines that are of high quality for scientific content, organization, clarity, accuracy, format, and consistency, with adherence to regulatory guidelines and applicable standards, styles, guidelines, and processes. Perform peer review and quality control review of the documents within established timelines with adherence to applicable guidelines, and processes, using appropriate checklists. Take an active role on assigned projects with respect to planning of content, format, and timing of documents, report scheduling/tracking, etc. Provide support to the assigned clinical development or project team to ensure that project needs, and department standards are met, while completing reports within established schedules/timelines. Plan and organize project and non-project meetings, as and when required To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Mumbai ) Type : Job Code # 56 b) To Apply for above Job Role ( Pune ) Type : Job Code # 57

Hi, We are hiring for Leading ITES Company for Record to Report - Fixed Assets Profile. Job Description Minimum 1 years of experience in Record to Report - Fixed Assets. Seamless delivery of R2R scope of services and ensure SLAs are exceeded. Strong domain knowledge in Finance in Accounting is a must. Strong end-to-end knowledge in General ledger Accounting, Fixed Assets Accounting, Lease Accounting, Inventory accounting & reporting, Balance sheet and P&L reconciliations, etc. Having a fair understanding of US GAAP and IFRS in these areas is an added advantage. Experience in General ledger books close support is a must. Drive regular governance meetings and act as an escalation point. Collaborate with senior client stakeholders and strengthen relationships. Maintain and grow the scope of services, focus on CSAT and NPS scores. Drive continuous improvements in both process and technology. Develop & mentor middle-level leadership, including deployment of people practices. Deliver the contractual commitments. Work in a collaborative manner with all support functions. Manage revenue, margin as per plan, work on contractual documents & changes. In-depth knowledge of Record to Reporting is mandatory. Excellent articulation, communication skills and work in matrix structure. Possess customer satisfaction skills & ability to lead dialogue with senior-level clients. Strong, decisive leader with effective interpersonal skills. Ability to lead large teams and coach/mentor team leaders. Key Skills: a) In-depth knowledge of Record to Reporting is mandatory b) Minimum 1 years of experience in Fixed asset accounting c) Having a fair understanding of US GAAP and IFRS in these areas is an added advantage d) Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Pune )Type : Job Code # 153

Hi We are looking forward to hire a Lead-HRO Transformation for our client. Please go through the JD and apply. Roles : Minimum 14 years of experience in HRO Outsourcing industry of which at least 10+ years in managing large Transformation initiatives Lead the customer engagement, design and change process with customers that meet and exceed their business requirements and enable the successful build and implementation of Digital solutions Experience of working in large organizations have matrixed structure Demonstrates a breadth and depth understanding of operational service delivery management expertise, preferably in an international environment, and domain knowledge. End-to-End conceptualization and delivery of all HRO Transformation solutions for clients encompassing formulation and deployment of Digital Assets and Analytics solutions and Creating / proposing a transformation road map for existing clients /processes Digital Initiatives across following primary impact areas; Infusion of Digital Technologies within Multiple domains to differentiate processing capabilities (Customer Experience) from Contact to Contract to Renewal - delivering business outcomes Bring Business and Industry Insights, evaluate partnerships to continuously evolve our offerings, co-innovate, and lead the transformation agenda with clients. Be a thought leader and have HR domain expertise and a trusted advisor to our clients. Develop measures of success to track progress towards Transformation goals. Identify potential issues and risks and develop mitigation strategies. Recommend enhancements to the current projects to delivery greater value Build and own governance around HRO transformation projects delivery and realization Establish a strong transformation measurement framework along with ways of working Experience in Client Relationship Management key client stakeholders, understanding their requirements and Outsourcers ability to meet them Should have led large strategic project end to end including conceptualization, implementation, and realization Addon Requirements : Demonstrated proactive, positive conflict resolution skills. Excellent analytical and problem-solving skills Excellent communicator at all levels Intellectual curiosity, appetite to do things better and proactive nature. Operating model design, Value chain mapping and business process reengineering, end-customer experiences, new technologies, intelligent automation and robotics, data and analytics, platform business models, straight through operations processes, AI and ML, and other traditional and digitally related transformation activities which deliver significant improvements to business efficiency and effectiveness. Good-to-Have: 1. MBA HR qualification/Relevant HR Qualification 2. Understanding of Technology and various ERPs being used in the HR world 3. PMP Certifications/ Certifications in RPA/AI/ML DOMAIN 4. Lean Six Sigma Certification 5. Agile methodology Key Skills: a) Minimum 8 years in managing large HR Transformation initiatives. b) Lean Six Sigma Certification c) Experience in Workday, SuccessFactors To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Bangalore )Type : Job Code # 340 b) To Apply for above Job Role ( Mumbai )Type : Job Code # 476

Hi We are looking to hire an Onboarding Manager for a Leading ITES Company. Please go through the JD and Apply Key Responsibilities: 1. Workday System Administration & Support : Oversee and manage the Workday onboarding process for new hires across multiple global locations. Ensure new employees are properly set up in Workday, including completing necessary documentation, benefits enrollment, and tax forms. Provide guidance to new hires on how to navigate Workday for self-service tasks, such as updating personal information, viewing paystubs, and managing benefits. 2. Global Onboarding Coordination : Work closely with local HR teams to ensure that global compliance requirements are met within Workday for each region (i.e., tax laws, work permits, benefits offerings). Customize and configure Workday onboarding templates, workflows, and notifications for various countries to ensure a consistent yet region-specific experience. Ensure timely completion of onboarding tasks and that all required documents are submitted and properly stored in Workday. 3. Cross-Functional Collaboration : Partner with HR, IT, Legal, and other departments to ensure a seamless onboarding experience for new employees. Collaborate with the Learning and Development team to ensure that relevant training modules are assigned to new employees within Workday. Liaise with IT to ensure new hires have the necessary technology and access to relevant systems, including Workday, before their start date. 4. Employee Experience & Engagement : Develop and implement strategies to improve the global onboarding experience, ensuring that new hires feel welcomed, informed, and prepared for their first day. Provide virtual orientations or webinars on how to use Workday and other systems. Monitor feedback from new hires regarding the onboarding process and Workday experience to continuously improve the onboarding journey. 5. Reporting & Analytics : Utilize Workday reporting tools to track and measure the success of onboarding programs, providing insights to HR leadership for continuous improvement. Create regular reports on onboarding progress, compliance, and completion rates for global teams. Analyze global onboarding metrics to identify trends, gaps, and areas for improvement in the onboarding process. 6. Continuous Process Improvement: Stay updated on the latest Workday features, enhancements, and best practices. Recommend process improvements to streamline and enhance the onboarding experience, leveraging Workday capabilities to drive efficiency. Test and implement new Workday features or updates related to the onboarding process. Qualifications: Bachelors degree in Human Resources, Business Administration, Information Systems, or a related field (preferred). 10+ years of experience working with Workday, specifically in onboarding or HRIS administration (preferred). Strong understanding of Workday onboarding modules and functionalities. Knowledge of global HR and compliance standards, including payroll, benefits, and labor laws in multiple regions. Excellent communication skills, with the ability to provide clear and detailed instructions to employees from diverse backgrounds. Strong organizational skills with attention to detail and the ability to manage multiple onboarding projects simultaneously. Proficiency with MS Office Suite and reporting tools; experience in Workday reporting is a plus. Experience in cross-functional collaboration and working with remote teams. To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Chennai )Type : Job Code # 357 b) To Apply for above Job Role ( Kolkata )Type : Job Code # 358

Hi, We are hiring for the Leading ITES Company for HRO - Learning and Development Profile. Job Description: Knowledge & Experience: Working Experience of 1-5 years in Learning and development Excellent understanding of core process step and impact thereof Excellent process knowledge of Employee life cycle, L&D, C&B & PMS within organizations. Ability to properly research, identify, and document a system defect Ability to understand :- o the client administrative environment o the various Systems being used to process a participant issue o Workflow Management Basic understanding of MIS Behavioral Attributes Good interpersonal, verbal and written communication skills. Logical and efficient, with keen attention to detail. Strong customer service orientation. Ability to work in a team-oriented, collaborative environment. Effective Troubleshooting skills. Learning agility Good researching skills Core Role Responsibilities: Entering data in the HRIS related modules Identify training needs, keep track, and share the analysis with the business. Coordinating learning sessions Creating and updating content Analyze training effectiveness. Run the performance management activities such as Goal Setting, Mid Year, Year End & Talent review etc. Updates information in the scheduling systems, performs analysis to determine impact to available resources for the day. Runs Daily routine report that is provided to the HR Ops Team. Complete Mass uploads for data changes: Terms, Seniority Dates, and Minimum Wage. Understands customer requests and seeks clarifications in required situations Key Skills: a) Minimum 1 year Working Experience in Learning and Development b) Excellent of Employee life cycle, L&D c) Hands on experience of Updating information in the scheduling systems d) MIS Knowledge e) Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Kolkata )Type : Job Code # 425 b) To Apply for above Job Role ( Mumbai )Type : Job Code # 489

Hi, We are hiring for the ITES Company for Fare Filing Distribution Role. Job description: Minimum 1-year experience in a Fare Filing Distribution Role is mandatory. Possess knowledge of filing and updating fares in the ATPCO system based on the information provided. Possess knowledge of filing and updating rule conditions such as Eligibility, Date/Time, Seasonality, Flight Application, Combinations, Advance Purchase, Negotiated Fares, Surcharge, Blackout, Automated Changes and Cancellation, Fare By Rule, Footnote, Routing Map, etc. in the ATPCO system based on the information provided. Possess knowledge of special fare filing activities such as YQ/YR, Optional and Ancillary services, Branded Fares, Chart 1 & 2. Possess knowledge of performing quality assurance checks in the Global Distribution Systems (GDS) such as Amadeus, Galileo, Sabre, etc. Should be well conversant with all the fare pricing and troubleshooting entries in the GDS such as Amadeus, Galileo, Sabre, etc. Good knowledge of World Geography, Fare Construction, etc. Validate fares and rules data for accuracy, completeness, and consistency. Identify fare and rule inconsistencies in the ATPCO and GDS systems. Stay updated with industry trends and changes in ATPCO procedures Preferred Skills: a) Minimum 1-year experience in a Fare Filing Distribution b) Experience of fare pricing and troubleshooting entries in the GDS such as Amadeus, Galileo, Sabre, etc c) Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: Click on Start option to Apply and fill the details Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Pune )Type : Job Code # 393 b) To Apply for above Job Role ( Gurgaon )Type : Job Code # 394 Or For Position in Gurgaon Search: Copy and Paste the link below https://outpace.in/job/fare-filing-and-distribution-3/

We Are Hiring For Customer Support Role With Leading ITES Company. ( Immediate Joining) Job Location : Chennai Pls Apply Through Naukri, We Shall Call Back The Relevant Profiles Language: Proficient in English (Read + Write + Speak ) Roles and Responsibilities Provide exceptional customer service to clients through phone, email, or chat support. Handle international voice process calls with a focus on resolving customer queries efficiently. Work in a fast-paced environment with multiple priorities and deadlines. Collaborate with team members to achieve daily targets and goals. Maintain accurate records of all interactions with customers using CRM software. To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Sr Associate Position in Chennai Search : Customer Support Chennai (Job Code # 60) b) For Associate Position in Chennai Search : Customer Support Chennai (Job Code # 59)

We Are Hiring For Customer Support Role With Leading ITES Company. ( Immediate Joining) *Pls Apply Through Naukri and We Shall Call Back The Relevant Profiles* Language : Proficient in English (Read + Write + Speak ) Roles and Responsibilities Provide customer support through phone calls, emails, or chats to resolve customer queries and concerns. Handle international voice process for various clients across different industries (BPO). Utilize excellent communication skills to effectively address customer issues and provide solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with team members to achieve daily targets and goals. To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Sr Associate Position in Chennai Search : Customer Support Chennai (Job Code # 60) b) For Associate Position in Chennai Search : Customer Support Chennai (Job Code # 59)

We Are Hiring For Customer Support Role With Leading ITES Company. ( Immediate Joining) Language : Proficient in English (Read + Write + Speak ) Roles and Responsibilities Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner. Provide accurate information about products/services to customers through various communication channels (phone, email, chat). Identify customer needs and escalate complex issues to senior team members when necessary. Maintain records of all interactions with customers using CRM software. Meet performance targets set by the company for quality metrics such as first call resolution rate, handle time, abandon rate etc. To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Sr Associate Position in Chennai Search : Customer Support Chennai (Job Code # 60) b) For Associate Position in Chennai Search : Customer Support Chennai (Job Code # 59)

Hi We are hiring for Leading ITES Company for Collection Process (Accounts Receivable) Key skills- a) Any Graduate b) Minimum 1 year Collections Experience c) B2B Collections Experience is Preferred d) Excellent Communication Skills Job Description- 1. Should have prior experience in collections (preferably B2B collections) 2. Accounting knowledge would be an added advantage 3. Excellent interpersonal skills 4. Excellent communication Skills (verbal and written) with an inclination towards achieving customer satisfaction. 5. Working knowledge of SAP system/environment would be preferable 6. Working knowledge of MS Office products (Excel & Word) Reviewing list of accounts allocated and strategize accordingly. Review and Analyze customer account and prepare an excel spreadsheet statement before contacting the customer. Contact Customer through available mediums (phone calls/ emails etc) Achieve daily customer contact/collection targets as per defined performance metrics Ensure adherence to service quality procedures when performing collection activities To Apply for Collection Role in Gurugram. Click the below link https://outpace.in/job/associate-sr-associate-collections/ To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: > Click on Start option to Apply and fill the details > Select the location as Other and Type : Job Code # 34

Hi, We are hiring for the Leading ITES Company for HR Manager Profile. Job Description: Minimum 10 years of experience in India HR domain. Knowledge of India process and system, starting from Hire to Retire cycle Knowledge to follow policies and procedures, advice on tax Exposure in forming Global Capability Center Take ownership to validate and approve HR, Recruitment, Workforce Admin, Payroll, Tax etc. Complete Hire to Retire cycle Ability to audit and provide reports timely Process-specific Responsibilities Experience in India HR area Helpdesk Experience of handling a wide range of diverse, sensitive and confidential activities within a customer facing environment. An understanding of India taxation, Statutory compliance (PF, ESI, PT etc.) An understanding of manual calculations Technical Experience MS Office tools (i.e. Excel, Word, Powerpoint) Experience in HR, Payroll tools and Application tracking systems Required Competencies and Levels Analytical skills and attention to detail- The Payroll specialist should have the skill to look at complex numbers and try to find disparities and cost-saving areas. Communication Skills - The Payroll specialist will need good listening and communication skills when working with clients, listening to issues, and acting in the right/ accepted manner will be most important. Organizational Skills - Working gets hectic during peak times as per nature of work. Knowing about every document and client will be of great help. BPS : Taking Ownership - Accountable for integrity systems, coherence of strategic choice & wisdom of policies/ accountability for results and tasks. Academic Qualification: MBA preferred Skills : a)Minimum 10 years of experience in HR domain. b) Experience in HR, Payroll tools and Application tracking systems c) Understanding of India taxation, Statutory compliance (PF, ESI, PT etc.) d) Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: Click on Start option to Apply and fill the details Select the location as Other ( to get multiple location option ) To Apply for above Job Role ( Chennai ) Type : Job Code # 535

Hi, We are hiring for the Leading ITES Company for HRO - Learning and Development Profile. Job Description: Knowledge & Experience: Working Experience of 1-5 years in Learning and development Excellent understanding of core process step and impact thereof Excellent process knowledge of Employee life cycle, L&D, C&B & PMS within organizations. Ability to properly research, identify, and document a system defect Ability to understand :- o the client administrative environment o the various Systems being used to process a participant issue o Workflow Management Basic understanding of MIS Behavioral Attributes Good interpersonal, verbal and written communication skills. Logical and efficient, with keen attention to detail. Strong customer service orientation. Ability to work in a team-oriented, collaborative environment. Effective Troubleshooting skills. Learning agility Good researching skills Core Role Responsibilities: Entering data in the HRIS related modules Identify training needs, keep track, and share the analysis with the business. Coordinating learning sessions Creating and updating content Analyze training effectiveness. Run the performance management activities such as Goal Setting, Mid Year, Year End & Talent review etc. Updates information in the scheduling systems, performs analysis to determine impact to available resources for the day. Runs Daily routine report that is provided to the HR Ops Team. Complete Mass uploads for data changes: Terms, Seniority Dates, and Minimum Wage. Understands customer requests and seeks clarifications in required situations Key Skills: a) Minimum 1 year Working Experience in Learning and Development b) Excellent of Employee life cycle, L&D c) Hands on experience of Updating information in the scheduling systems d) MIS Knowledge e) Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: Click on Start option to Apply and fill the details Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Kolkata )Type : Job Code # 425 b) To Apply for above Job Role ( Mumbai )Type : Job Code # 489