1451 Capacity Planning Jobs - Page 3

We are looking for a Lead Database Developer-Oracle to join our technology team at Clarivate. As the Lead Database Developer, you will oversee the design, development, and maintenance of high-performance databases utilizing Oracle and PostgreSQL. You should have a Bachelor's degree in computer science, Information Technology, or a related field, or equivalent experience. A minimum of 8 years of experience in Oracle database environments and PostgreSQL is required, along with expertise in database performance tuning, query optimization, and capacity planning. Additionally, you should have at least 4 years of experience in cloud-based database services like AWS RDS. A solid understanding of data security, backup, and recovery procedures is necessary, along with knowledge of relational database concepts such as primary/foreign keys, many-to-many relationships, and complex join operations. Experience in system analysis, design, problem-solving, support, and troubleshooting is also expected. Familiarity with cloud database platforms such as AWS RDS and Azure Cloud would be advantageous. It would be beneficial if you have an in-depth understanding of database architecture and data modeling principles, as well as good knowledge of No-SQL database solutions, AWS, and Azure Db solutions and services. In this role, you will collaborate with the development team to design and implement efficient database structures that meet the organization's requirements. You will develop and maintain database schemas, tables, views, stored procedures, and functions. Monitoring and analyzing database performance to identify and resolve bottlenecks or performance issues will be a key responsibility. You will optimize queries, indexes, data schemas, and database configurations to enhance system performance and ensure data security and integrity by implementing and maintaining database security measures. Additionally, you will develop and maintain data integration processes, including Extract, Transform, and Load (ETL) workflows, and create comprehensive documentation for database environments. Working with DevOps, you will develop and maintain database backup and recovery strategies to ensure data integrity and availability. You will be part of a Database performance team that operates horizontally across the Intellectual Property pillar at Clarivate. The team works with various database genres, both in the cloud and on-premise, and encourages the support and deep knowledge of other specialist databases. Collaboration with cross-functional teams, including developers, system administrators, and business stakeholders to understand their database requirements and provide technical support is essential. This is a full-time opportunity with Clarivate, requiring 9 hours of work per day, including a lunch break. Clarivate is committed to providing equal employment opportunities for all qualified individuals with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment, ensuring compliance with applicable laws and regulations governing non-discrimination in all locations.,

You will be responsible for installing and maintaining all server hardware and software systems, as well as administering server performance to ensure availability. Your duties will include maintaining system backups, assisting in restoration procedures, and providing necessary training to users. Additionally, you will design and maintain system tools for scripts and automation processes, monitor capacity planning, and integrate required software across various technologies. In this role, you will be required to evaluate documents based on system requirements, design and conduct tests on development activities, and manage complex methodologies. You will also develop an infrastructure to support business requirements, troubleshoot system issues regularly, and monitor the availability of server resources on a daily basis, specifically focusing on Linux servers. Furthermore, you will assist in configuring and deploying virtual machines, as well as installing and providing backup for configuration procedures. This is a full-time position located in Nashik.,

The employee in this role will have the responsibility of coordinating with school authorities and identifying the gap between capacity and confirmed seats. They will also oversee ATL and BTL activities. In terms of the admission process, the individual will be tasked with conducting parent orientation programs, following up with parents, and preparing MIS reports to support the smooth operation of the admissions team. Building a robust community network, organizing school events, managing social media platforms, and efficiently executing all assigned duties to enhance school admissions will also fall under their purview.,

The End-to-End Supply Network Planning Manager drives network supply, optimizes inventory, and ensures demand completeness, accuracy, and stability within the tactical and strategic horizon for finished product through from strategic raw materials. Key Responsibilities: - Implement and maintain product parameters across the network to drive replenishment and resulting inventory at decoupling points and in markets based on product segmentation and configuration guidance. - Define and ensure global consistency of planning master data and optimal use of SAP for demand and supply planning. - Integrate life-cycle planning assumptions within the tactical planning horizon, particularly launches, site transfers, production changes, divestment, and pruning. - Responsible for defining the bridging stock required to support a life cycle event as a member of the Supply Support Teams. - Ensure completeness, accuracy, and stability of finished product net requirements across the portfolio. - Consolidate demand from all forecasting entities and pass resulting net requirements to all sites. - Coordinate site tactical planners in creating site supply plans and drive alignment of production networks. - Lead Supply Scenario Analysis and propose decisions on costs versus inventory assessments. - Monitor supply and capacity performance and deviations versus budget at site and network levels. - Responsible for projecting and controlling inventory across the entire supply network. - Optimize supply and inventory plans throughout the network to support agreed service levels and strategies. - Manage supply escalation and risk analysis within the assigned product portfolio. - Coordinate supply and capacity bottleneck management to minimize stock out risks. - Drive pipeline lead time improvements within the supply network. - Assure availability and accuracy of demand for strategic planning projects. - Support strategic projects and ensure process adherence across functions and sites. Essential Requirements: - Customer Service Level - Backorder - On-time In Full (OTIF) for DS, DP, and FP - Capacity Load Profiles - Material Master Data Accuracy - Demand Forecast Accuracy for DP and DS - Inventory target adherence - Safety Stock adherence - Brand TpT target adherence - Write off target per category and site Minimum Requirements: - BS/BA in life science, engineering, business, or relevant experience. MBA preferred. - Excellent command of English with a second/third language preferred. - Minimum 10 years of relevant professional experience in pharmaceutical or similar industries. - People management experience preferred. - Strong communication, presentation, and project management skills. - Ability to work in ambiguous environments and lead in complex situations. - Excellent knowledge of supply chain processes within the pharmaceutical industry. - APICS certification and SAP APO experience preferred. Financial Responsibilities: - Highly visible position impacting end-to-end supply chain performance. - Portfolio dependent-inventory target up to approx. USD 150 million. Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.,

Ninety1 Global Consulting is honored to be partnering with a reputed client that is a leading name in Soft-skills training. We are currently seeking a Chief Operating Officer (COO) for this client, based in Gurugram. As the COO, you will be responsible for overseeing the operations of a 700-seat outbound call center, ensuring high productivity through control, monitoring, analysis, and system review. You will be tasked with determining operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses. Additionally, you will define user requirements, establish technical specifications, and set production, productivity, quality, and customer service standards. Your insights and analyses will contribute to organizational strategic plans and reviews. In this role, you will develop call center systems by designing customer interaction and voice response systems, voice networks, and user interfaces. You will also be responsible for developing and executing user acceptance test plans and overseeing implementations. Monitoring system performance, identifying and resolving issues, preparing action plans, conducting system audits, and managing improvement and quality assurance programs are key aspects of maintaining and enhancing call center operations. As the COO, you will lead the human resource initiatives of the call center by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees. You will administer scheduling systems, communicate job expectations, evaluate job contributions, review compensation actions, and ensure compliance with policies and procedures. Furthermore, you will prepare performance reports by collecting, analyzing, and summarizing data and trends to drive continuous improvement and operational excellence. **Work Experience:** 13 years - 20 Years **Industry Exposure Required:** - Hands-on experience in domestic outbound sales process - Experience in outbound call center sales process - Minimum 6-8 years of experience - Minimum number of agents handled: 200+ **Salary:** 20-25 LPA,

Job Title: Plant head-Sheet Metal Components Location: Kuranwala, Dera Bassi Company: Fine Finish (manufacturer of spare parts of vehicles) Employment Type: Full-time Fine Finish is seeking a highly skilled and motivated Plant head with a hand on knowledge of VDA 6.3 to drive quality assurance and process improvement. Key Responsibilities: Core Skills: 1. Thorough Understanding of VDA 6.3: • In-depth knowledge of the seven process elements (P1 to P7) of VDA 6.3. • Capable of conducting internal process audits or preparing for customer audits. • Familiar with the VDA scoring system and audit documentation. 2. Automotive Quality Standards Expertise: • Hands-on experience with IATF 16949, ISO 9001, APQP, PPAP, FMEA, SPC, MSA. • Understanding of customer-specific requirements (CSR). 3. Process Engineering & Manufacturing Knowledge: • Deep understanding of metal insert manufacturing, sheet metal fabrication, tooling, press operations, welding, and surface treatments. • Strong grasp of lean manufacturing, Kaizen, Poka-Yoke, TPM, 5S, and OEE improvement. 4. Production Planning & Control (PPC): • Experience with MRP/ERP systems. • Strong knowledge of capacity planning, line balancing, and resource allocation. Quality & Audit Skills: 5. Internal Auditor Experience: • Certified or trained in VDA 6.3 Process Auditing. • Able to lead Layered Process Audits (LPA), manage non-conformities, and implement corrective and preventive actions (CAPA). 6. Problem-Solving & Root Cause Analysis: • Expertise in 8D, 5-Why, and Ishikawa (fishbone diagram). • Ability to drive cross-functional teams toward a zero-defect culture. Leadership & Communication Skills: 7. Team Management: • Strong leadership of production, quality, maintenance, and logistics teams. • Proficient in managing workforce discipline, KRA/KPI tracking, and training matrices. 8. Cross-Functional Coordination: • Acts as the key liaison between customer quality teams, top management, suppliers, and shopfloor staff. 9. Customer Handling: • Comfort in dealing with German, Japanese, and Indian OEMs/Tier-1s. • Ability to handle audit findings, technical discussions, and escalations effectively. Other Technical Skills: 10. Data-Driven Decision-Making: • Strong command of MS Excel, Power BI, and production dashboards. • Understanding of KPI metrics such as rejection rates, downtime, and productivity. 11. Documentation & Compliance: • Skill in preparing control plans, work instructions, inspection standards, and audit trails. Bonus Skills (Highly Preferred): • Certified VDA 6.3 Auditor (training from recognized institutes like TV SD, DQS, etc.) • Familiarity with SAP/ERP systems used in manufacturing • Exposure to QMS digitalization tools * Required Skills & Experience: 1. Sound knowledge of IATF 16949 & VDA 6.3 Documentation. 2. Hands-on experience in Customer Handling, Customer Complaints (8D), and Customer Audits. 3. Strong command of 7QC Tools. 4. Proficiency in PPAP (CP, FMEA, PFD, MSA, SPC). 5. Practical knowledge of Stamping and Welding Processes. Preferred Skills: * Exposure to APQP, ISO 9001, and internal quality audits. * Familiarity with CMM, micrometers, calipers, and other measuring tools. * Understanding of GD&T, Statistical Process Control, and control charts. * Experience in 5S, Kaizen, and Lean Manufacturing. * Working knowledge of MS Excel, Word, and Quality Management Systems. Education & Experience: * Diploma or Degree in Mechanical / Production / Industrial Engineering. * 10-15 years of hands on experience in a relevant quality engineering role sheet metal industry. What We Offer: * Competitive salary based on experience and skills. * A professional work environment with opportunities for growth. * A chance to be part of a dynamic and quality-driven team. How to Apply: Email your resume to: finefinish981@gmail.com Contact: 9872048948

Role and Key Responsibilities: Understanding of Capacity Plan, scheduling and rostering. Skill-Based Scheduling for in-house agents Define agents according to skills and proficiencies Compares over/under staffing with total staffing hours. Measures the effectiveness and quality of scheduling. Review the projected performance for the sites on a near term basis. i.e. weekly/ fortnightly. Build, review and plan requirements based on forecasting information for production headcount by day by interval for the supported time frame (requirements base don KPI such as in and out of office shrinkage. Review the projected scheduled performance and review over/ under. Take corrective action on the over/ under analysis and make recommendation on schedule changes, reskilling, realignment of agents across sites Review DOW and Intraday Patterns and Support VTO/OT/PTO requests AHT profiling Assumption Management and Support admin features of schedules tools to include rules. Key Skills and knowledge: Knowledge of Advanced Excel to work on data and create reports; Knowledge of VBA will be an added advantage Graduate with Contact Center experience and good communication skills. People management experience. Proficiency in multi-tasking and engaging multiple stake holders at a time in a multiskilling environment. Strong process and mathematical orientation Root Cause Analysis, proactive management & data presentation Analytical bent of mind and strong process and mathematical orientation Knowledge of Contact Centre methodologies and operational principles. Complete understanding of overall operational activities including phone, email, chat, community and social media support. Effective communication skills. Advanced knowledge of MS products, particularly Excel, PowerPoint. Proficiency with computers Willingness to work in a 24*7 shift environment Drive for self-learning and knowledge enhancement Ability to simplify complex operations into repeatable processes Comfortable in a fast-paced environment Ability to make decision in time sensitive ambiguous situations Since this is a supervisory and client-facing position, the candidate must be able to communicate effectively. Avaya CMS is required, and Verint is preferred. Team Handling experience is mandatory. Must understand Billing & Invoicing. Advanced Excel knowledge to deal with data and develop reports; knowledge of VBA and PowerBI will be an advantage. Qualification : Graduation in any stream

About the Job We are looking for a dynamic and analytical Senior Capacity Planner with strong client-facing skills to join our Workforce Management team. This role will play a key part in driving operational efficiency through precise capacity planning while also serving as a strategic partner to external clients. The ideal candidate will possess a deep understanding of workforce dynamics, strong forecasting and planning capabilities, and the communication skills necessary to translate insights into impactful client conversations. As Senior Capacity Planner, You Will Develop short, mid, and long-term capacity plans in line with forecasted demand, productivity, attrition, and hiring inputs. Serve as the primary WFM point of contact for client interactions, presenting plans, reports, and recommendations regularly. Collaborate with client-side and internal stakeholders to align on forecast assumptions, business changes, and service level expectations. Present capacity models and staffing strategies during client governance calls, QBRs, or ad hoc reviews. Partner with internal teams (HR, Operations, Recruitment, Finance) to ensure seamless execution of capacity plans. Build robust what-if scenarios to model the impact of changes in demand, headcount, and shrinkage. Identify operational gaps or risks and proactively escalate with clear data-backed insights. Maintain high standards of reporting accuracy and transparency in all client-facing documentation and presentations. As Senior Capacity Planner, You Need Bachelor''s degree in Mathematics, Statistics, Business, Engineering, or related fields (Masters preferred). BPO Experience of 4-5 years minimum. 2 to 3 years experience working as a front-line Capacity Planner - Voice, Email, Chat, and SMS channel. Proficiency utilizing NICE IEX Workforce software. Working Knowledge of AWS, Salesforce preferred. Experience with analytics platforms or languages (SQL, Tableau, Power BI, R, Python) is considered an asset. Excellent communication and presentation skills to effectively articulate findings and recommendations to stakeholders at various levels. Ability to work independently and manage multiple projects simultaneously. Excellent analytical, problem-solving, and communication skills. High attention to detail with the ability to manage multiple priorities in a fast-paced environment. Strong stakeholder management and the ability to translate data into actionable insights.

Dear Applicants, Job description RTA is responsible for managing and ensuring that the service level agreements for various programs are met. Main Responsibilities: Manage the call volume, daily attendance and program break schedules to ensure the correct number of agents at the right time. Assist with creation if metrics and targets for services Responsibilities and scope of work Collect information for RTM Collect relevant program information about KPIs/ Productivity (Expectations) Collect information about What if Scenarios/Alert mechanisms/Escalation guideline for the account Queue management ( within the interval) Manage skills Situation management, BCP situations: Down me, System issues , etc. •Routing issues (Sitel/client side) •Volume allocation (Load balancing Sitel/client side) Intraday management ( throughout the day) • Planned to delivery governance (Service KP Is, Handling capacity, Shrinkage, Handle time, Line adherence) • Send Staffing Outlook for present day +1 day at the start of shi to share projected plan• Midday reforecast to share plan vs actual delivery and revised O/U (Over /Understaffing) based on trends and run rate Schedule Adherence (Agent level) Update shrinkage segments in WFM systems • Flagging agents out of adherence via Chat rooms/ extensions/radiosPhone/Email Reporting • Shrinkage reports Skill/Account level Interval report Agent level report RCA (RootCauseAnalysis) report Schedule adherence reports Feedback to Capacity Planning & scheduling Evaluate adherence and take immediate action to improve performance. Facilitates real-time discussions with necessary stakeholders. Responsible in processing the hourly, daily, weekly, monthly schedule adherence reports administers volume contingency action plans as deemed necessary and appropriate. assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position. Assist with creation if metrics and targets for services Work closely with the operations team to analyze and help improve their delivery processes Generate ideas for process and service improvement planning Use trends and reports to forecast requirements Assist with projects and other duties as requested or assigned Basic Qualifications At least college degree, any field Previous international call center experience required Attention to detail and high level of accuracy Knowledge and experience in queue management, forecasting and scheduling is advance Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail With working experience creating MS excel reports and templates Strong organizational skills and with good analytical skills Able to communicate professionally - oral and written Organized with the ability to quickly and effectively adapt to change Excellent attendance record Interested applicants can mail your resume to Lakshmi.Gopi@omegahms.com or contact @9901340050 ( Timing 12.00 Pm to 4 PM )

APO Number of Openings 1 (JL 4) ECMS ID in sourcing stage YTC Assignment Duration 6 months (can be extended further) Total Yrs. of Experience 4+ Relevant Yrs. of experience 4+ Detailed JD (Roles and Responsibilities) Job Title: SAP PPDS Consultant We are seeking an experienced SAP APO PPDS Consultant to join our team. The ideal candidate will bring deep expertise in SAP PPDS, strong familiarity with CIF (Core Interface) integration. Preference will be given to candidates with experience in SAP S/4HANA environments and a solid understanding of manufacturing and supply chain operations. Key Responsibilities: Detailed hands-on / Customizing knowledge of SAP PPDS preferably in S/4 Hana. Experience in Block planning, Setup matrix, Campaign planning, MRP areas, External procurement relationships, Planning heuristics, DS heuristics & Optimizer. Configure, implement, and support SAP PP/DS solutions, including Heuristics, Optimization, and Detailed Scheduling strategies. Knowledge and experience of master data distribution of Work centers / Resources, Production versions/PDS, Capacities, Time-streams, CIF-ing between ECC and APO. Knowledge of working with Process orders/Planned orders, Material Master, BOM, Routing, Work Centers, Production Version. Specifically, MRP, Configurations like Planning board, DS board, Different profiles, PPDS Subcontracting process, Alerts configuration monitoring. Analyze and optimize planning processes (MTS, MTO), production planning strategies, and scheduling parameters. Collaborate with cross-functional teams to align PPDS configuration with business requirements. Assist with or support activities related to SAP Demand Planning (DP) as needed. Conduct workshops, system testing, user training, and provide post-implementation support during Hypercare. Develop functional specifications and work closely with technical teams for custom developments and enhancements. Required Qualifications: Minimum 4 years of hands-on experience in SAP PPDS, including configuration, integration, and support. Experience with SAP S/4HANA Embedded PPDS, APO PPDS. Strong working knowledge of CIF (Core Interface) and its role in master data and transaction data transfer. Basic understanding or exposure to SAP Demand Planning (DP) processes & BW. Solid understanding of manufacturing execution, capacity planning, MRP, and supply chain processes. Proven ability to troubleshoot issues across integrated systems and provide efficient resolutions. Preferred Skills: Experience in Process Manufacturing environments. Familiarity with PP/DS on S/4HANA embedded systems. Effective communication and stakeholder management skills. Ability to work independently and in a team-oriented, collaborative environment. Preferred S/4HANA Certification Sufficient ABAP, Fiori, Technical know-how to co-ordinate better with technical teams. Personal High analytical skills A high degree of initiative and flexibility High customer orientation High quality awareness Excellent verbal and written communication skills Mandatory skills Desired/ Secondary skills - Domain SAP Max Vendor Rate in Per Day (Currency in relevance to work location) 9000 to 10000 INR/day (Can be extended for proficient candidate) Delivery Anchor for tracking the sourcing statistics, technical evaluation, interviews and feedback etc. Satish_Kedia@infosys. com Work Location given in ECMS ID Chandigarh , Pune , Nagpur, Hyderabad, Bangalore, , Chennai, BG Check (Before OR After onboarding) Pre onboarding

About Us At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio. Role Accountability Execute collection strategy for the site, track performance and give inputs to PM Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM & NM / any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as well as Field referral, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e. g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts--Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Resolution Rate Normalisation Rate Roll back rate KP targets PLI penetration Money collected NFTE productivity Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate/Graduate in any discipline Preferred Industry Credit Card

About the company At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for: wing-to-wing management of the sales complaints resolution process. wing-to-wing management of the Refuse to Accept Retention Process. Escalation Management & resolution process for Sales Issues Ensuring transactions & BFD calls are monitored to ensure accuracy and feedback to agents for errors Role Accountability Manage Sales customer complaint resolution, ensuring effective resolution to provide a great customer experience Conduct capacity planning basis trend analysis of inflow volumes to ensure appropriate staffing of agents across processes managed Coordinate with CS for getting Sales complaints data for the CCRP Process ensuring that the cases where backcheck call logs are received from sales are accurately validated within TAT Identify Back Check Call Defect, No Back check Call, Miscommunication Feature SR cases for BFD Process ensuring adequate attempts are made for contact as per process before resolving this as a NC case and final remarks are updated in Cardone before closing Analyze customer calling processes to identify conversion opportunities from manual dialing to dialer-based processes for enhanced efficiency Conduct comprehensive Product refresher training for internal card one calling ensuring that the right product information in passed on to the customer Coordinate with stakeholders on customer concerns on issues Like:-- CPP Cancelation, Card upgradation / Degradation Related Issues & Annual Fee related issues Ensure process documentation and compliance adherence Measures of Success SR TAT Burst TAT Adherence Agent Productivity Process Accuracy % Process Adherence as per MOU Technical Skills / Experience / Certifications Excellent understanding of Credit Card Sales & Operations process / audit and compliance policies Competencies critical to the role Stakeholder management Analytical ability Detail Orientation Strategic Orientation Qualification Graduate in any discipline Preferred Industry FSI

Responsibilities & Key Deliverables 1. Material Procurement and Planning for Casting and Forging parts required in Vehicle and Aggregates viz. Engine, TM, Axle, Foundry 2. Use of IT tools -DBM /LTP/MRP 3. Supplier Capacity Planning wrt material requirement and timely escalations in case of gaps 4. Inventory Management 5. Change management - EN process 6. Cost Savings - Packaging / Material / Logistics 7. Co-ordination of Packaging Cost / Logistics Savings for the Department. Experience 3 - 5 years of relevant Work Experience Industry Preferred Qualifications B E (Mechanical / Production / Automobile) General Requirements

Career Category Information Systems Job Description Join Amgen s Mission of Serving Patients At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas Oncology, Inflammation, General Medicine, and Rare Disease we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Specialist IS Bus Sys Analyst - Demand Management What you will do Let s do this. Let s change the world. This senior-level individual contributor will be responsible for leading demand intake, prioritization, and stakeholder communications across service delivery and automation initiatives. This role will work closely with platform owners, delivery teams, and service stakeholders to ensure the smooth coordination, tracking, and visibility of incoming requests and project communications. A core part of this role involves developing and handling structured communication plans to support change readiness, adoption, and awareness of product enhancements and process improvements. The ideal candidate will have solid experience in demand and portfolio management, communication planning, and product delivery alignment in complex, multi-functional environments. Serve as the primary Demand Manager for the ServiceNow and Service Desk product teams, leading demand intake, triage, prioritization, and status reporting processes. Develop and run communication strategies and materials for platform releases, enhancements, and change impacts across a global audience. Partner with Product Owners, Business Analysts, and key customers to track work intake, clarify scope, and align requests to product roadmaps and capacity. Maintain and enhance the demand intake process and tooling, ensuring visibility and clarity of work in progress, backlog, and capacity. Facilitate customer engagement meetings, status updates, and portfolio reviews to communicate roadmap alignment, risks, and decisions. Develop and maintain change readiness content, including release notes, customer communications, user guides, and FAQs. Support process improvement initiatives related to demand management, customer feedback integration, and key partner alignment. Collaborate with service owners, developers, and ITSM process leads to ensure demand aligns with automation and service delivery performance goals. Monitor delivery performance metrics (e. g. , demand aging, throughput, alignment to priorities) and use them to drive improvements in work intake and delivery planning. Ensure demand-related governance processes are followed, with appropriate documentation, prioritization workflows, and approvals. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Amgen is seeking a Specialist IS Bus Sys Analyst to serve as the Demand Manager and Communications Specialist for the ServiceNow and Global Service Desk product teams. Basic Qualifications & Skills: Doctorate degree / Masters degree / Bachelors degree and 8 to 13 years of experience in Computer Science, IT or related field Demand Management Experience: Solid understanding of demand intake and prioritization processes across IT product teams. Stakeholder Engagement & Communications: Skilled in drafting and delivering stakeholder-facing communication strategies, especially in support of IT system and process changes. Work Intake & Portfolio Planning: Experience handling or coordinating product backlogs, requests, and capacity planning activities using tools like ServiceNow, JIRA. Product Alignment: Ability to connect requests and customer needs to team roadmaps, delivery landmarks, and strategic objectives. Preferred Qualifications & Skills: ITSM & ServiceNow Knowledge: Familiarity with ServiceNow platform functions and the types of enhancements common to Service Desk and ITSM teams. Change Management Awareness: Experience supporting or performing organizational change and readiness activities in a large enterprise environment. Reporting & Metrics: Ability to create and interpret dashboards, demand reports, and communications effectiveness metrics. Agile & SAFe Experience: Understanding of Agile delivery models and the role of demand management within Agile/SAFe portfolios. Professional Certifications: ITIL v3/4 Foundation Certification (preferred) SAFe Product Owner/Product Manager (preferred) ServiceNow Fundamentals or Certified System Administrator (preferred) Project or Portfolio Management Certifications (e. g. , PMP, PPM) (nice to have) Soft Skills: Attention to Detail: Careful and thorough in documenting and tracking process activities, with a solid focus on accuracy and completeness in data entry, validation, workflows, and testing. Effective Communication: Clearly and confidently communicates with both technical and non-technical audiences across diverse, multi-functional teams, influencing without direct authority when needed. Analytical & Problem-Solving: Skilled in interpreting data, identifying root causes, and developing practical, data-driven solutions to complex issues, including resolving data inconsistencies and driving process improvements. Initiative & Accountability: Highly self-motivated and proactive self-starter who works independently, handles priorities, and demonstrates strong ownership and follow-through on tasks and initiatives. Collaboration & Teamwork: Works effectively within global, multi-functional teams, actively supporting colleagues and contributing constructively to shared goals and process integrity. Adaptability & Flexibility: Maintains productivity and composure in dynamic environments with shifting priorities, evolving systems, and partner expectations, while ensuring high-quality outcomes. Time & Task Management: Handles multiple concurrent responsibilities efficiently, balancing priorities to consistently meet deadlines and deliver quality results. Process-Oriented Thinking: Demonstrates attention to detail with a structured, methodical approach to process analysis, improvement, and documentation. User & Customer Focus: Keeps key customer and end-user needs central when evaluating, designing, or enhancing processes and tools, with a focus on usability, integrity, and value. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers. amgen. com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. .

I) JOB CONTENT: To plan for FSL Range of Products required for fulfilling customer orders on time with optimal level of inventory & Capacity utilization. II) Essential: Strong analytical and organizational skills. Proficiency in SAP (MRP, PR generation) and production planning tools. Strong understanding of production processes, capacity management, and lead time optimization. Familiarity with S&OP and inventory control techniques Close coordination with customer support, engineering and operations to expedite the customer commitments. Excellent communication and coordination abilities. III) JOB CONTENT: 1. Production Planning & Scheduling - Develop comprehensive monthly manufacturing plans in alignment with customer orders, budget constraints, and operational capacity. - Prepare daily, weekly, and monthly production schedules, factoring in On-Time Delivery (OTD) expectations, priority/rush orders, and available resources. Use Daily Equated Loading (DEL) techniques to evenly distribute workloads and maximize plant and manpower utilization across all shifts. 2. Load Management - Freeze weekly load charts for each production cell or machine, targeting 90% capacity utilization and sharing the finalized plan with concerned teams every Friday of the preceding week. - Maintain a disciplined approach to order closure by closely monitoring all open production orders that are pending for over a week, ensuring timely completion before new job releases. 3. Material Planning & Coordination - Generate and release the Material Requirement Plan (MRP) through SAP in line with the monthly production plan. - Liaise with the materials and procurement teams to ensure timely availability of raw materials to avoid production delays. - Raise Purchase Requisitions (PRs) for subcontracted or bought-out items based on supplier lead time and planned production load. 4. Monitoring & Execution - Track the entire production cyclefrom machining to assembly to dispatchto ensure adherence to committed timelines, maintain zero customer complaints, and secure OTD performance. - Periodically review and adjust production schedules after each phase (machining, assembly, inspection) to accommodate real-time progress and prevent bottlenecks. 5. Dynamic Plan Adjustments - Revise plans proactively to accommodate workload imbalances, capacity constraints, and changes in other value streams. - Implement schedule changes in response to unforeseen disruptions such as machine breakdowns or urgent orders. 6. Inventory Management - Continuously review and maintain planning master data, updating inventory level settings based on usage forecasts and supplier lead times. - Maintain and optimize safety stock levels to support demand volatility. - Identify and promote alternate usage for free stock or slow-moving inventory to reduce holding costs and improve inventory turnover.

Job Position: PPC Sr.Manager/Manager Job Location: Bhiwandi, District Thane, Maharashtra. Role & responsibilities Develop & execute production schedules in line with delivery timelines Coordinate with Design, Procurement, Stores & Production to ensure smooth workflow Monitor and manage material availability, bottlenecks & resource allocation Optimize inventory and reduce wastage using Lean/Kaizen principles Track progress against targets, and drive timely job closures Prepare MIS reports, production dashboards & analyze TAT metrics Ensure adherence to quality, safety, and compliance standards Preferred candidate profile 10+ years of hands-on experience in PPC from electrical panel or allied industries Strong knowledge of MRP systems, production lifecycle & resource planning Excellent coordination, leadership & analytical skills Familiarity with ISO documentation and ERP environments Self-driven with the ability to lead cross-functional teams under tight timelines Compensation: Salary as per industry standards we value your experience and skills! Immediate joiners preferred! Send your resume to: ashishb@technocrafts.net Call/WhatsApp: +91 9820719199

5+ yrs exp in AWS Ecosystem – EKS, EC2, DynamoDB, Lambda Should have worked with Observability team having Dynatrace experience Monitoring Site, trend analysis, log analysis, implement capacity planning strategies. Good Devops practices.

An exciting digital journey @ Sidel Sidel is embarking on an exciting digital transformation journey to build the capabilities to support the ambitious business strategy objectives over the coming years. At the heart of this transformation is the implementation of a digital core based on the SAP S4 Hana technology bringing consistency and transparency. Surrounding this core the company will be investing in technologies that will enhance the business processes across the value chain to ultimately drive exceptional customer experiences with our products. The Digital and Technology team are at the heart of driving this transformation from envisioning the digital roadmaps through to ensuring adoption and value realization. This is an exciting time to join Sidel and play a part in building the digital capabilities for the future that will drive the company into the next era of growth. You can have real impact As Sidel invests in the technology portfolio, the effective and efficient performance of the IT function will be key to ensure investments deliver the expected business value and impact. To support the digital journey of Sidel, a new SAP core is being implemented, and the role of SAP Platform Director will play a key role managing the key SAP platforms such SAP S4 Hana and SAP B1. The role reports directly to the Global CIO and plays an essential role as part of the IT leadership team. Your Mission What is expected of you As SAP Platform Director, you are accountable for the stable, secure, and future-ready operation of Sidel s global SAP platforms, ensuring they enable business performance today while evolving toward tomorrow s digital ambitions. Run - Ensure stable and compliant operations Platform Management: Own the end-to-end lifecycle of the SAP landscape, including S/4HANA, ECC 6.0, BW, Central Finance, and SAP B1, across on-premise and cloud environments (SAP RISE). System Integrity & Performance: Ensure platform stability, availability, scalability, and security across development, test, and production systems. Governance & Compliance: Enforce IT and regulatory standards through structured processes for patching, backup, disaster recovery, and audit readiness. Vendor & Team Leadership: Manage internal SAP Basis and platform support teams, as well as external service providers and integrators. Grow - Drive continuous improvement Service Evolution: Embed a continuous improvement mindset into SAP platform operations, including proactive problem management, performance tuning, and automation opportunities. Collaboration: Act as a strategic partner to SAP functional leads and business stakeholders, ensuring that platform capabilities align with evolving business needs. Cost & Value Management: Monitor and manage platform-related spend, contributing to cost transparency, optimization, and measurable business value realization. Transform - Lead SAP evolution and innovation Architecture & Roadmap: Define and maintain a scalable, modular SAP platform architecture aligned with Sidel s enterprise architecture and business strategy. Program Leadership: Lead major technical SAP initiatives such as version upgrades, cloud migrations (e.g., RISE with SAP), integrations (e.g., PI/PO, SAP BTP), and landscape simplifications. Innovation & Strategy: Keep the platform ahead of the curve by monitoring technology trends and introducing innovations that improve agility, user experience, and strategic business capabilities. Your Profile What you bring to Sidel Bachelor s degree in Computer Science, Information Systems, or related field (Master s preferred) 7+ years of experience in SAP Basis/Platform roles, with at least 3 years in a managerial or lead capacity. Hands-on experience managing S/4HANA systems and cloud-based SAP environments (e.g., SAP BTP, RISE with SAP) Experience of SAP ERP landscape transformations and embedding a SAP platform team within an IT operating model, Proficiency in system performance tuning, capacity planning, and troubleshooting in complex SAP landscapes. Strong understanding of SAP architecture, integration (PI/PO, BTP), and infrastructure (on-premise and cloud). Excellent leadership, team leadership, communication, and project management skills Experience working with senior leadership, and comfort operating in high-visibility environments. A proactive, collaborative, and outcomes-driven approach to your work. Relevant industry experience is appreciated. Fluency in English. Additional languages, in particular Italian and French, are appreciated. Travel Sidel is a global business, and teams are geographically spread with the Digital & Technology team primarily located in Italy, France, Poland and India. Travel should be expected at 20% of the time.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Workforce Planner will be responsible to assist in the building of a forecasting and workforce model that will build a competency around forecasting demand and translating that demand into necessary workforce supply for long / medium and short term. This will include managing a capacity planning model that performs sensitivity analysis on historical data to compare staffing levels and build supply scenarios to meet future demand in a predictive manner. Theywill participate in developing a long-range strategy for the function to address future needs with data models, data consumption tools, predictive modeling and emerging technologies. In addition, theywill have accountability for supporting the design, development and interpretation of workforce reports and dashboards including identifying key trends, opportunities and problem areas. Positions in this function are responsible for all planning, scheduling, real-time monitoring and management of staffing levels and adjusting as necessary. Responsible for analyzing, implementing and monitoring workforce planning initiatives to optimize and scale the evolving workforce with short and long-range plans. Collaborates with business leaders, Finance and other stakeholders to review existing and future workforce needs and ensure alignment with business objectives and financial goals. Collects, interprets and evaluates workforce metrics to provide data driven insights for internal and external talent pool assessments, headcount reviews, forecasting and business scenario planning. Delivers value through actionable insight addressing operation workforce risks and opportunities. Primary Responsibilities: Analyzes and investigates Provides explanations and interpretations within area of expertise Serve as a subject matter expert on the identification and interpretation of trends and insights with respect to the overall operational effectiveness of the business with respect to workforce planning Develop actionable, proactive metrics that drive forecasting capabilities and strategic insights. Perform statistical analyses and forecasting techniques and glean critical insights and trends. Design reports, scorecards, dashboards and ad hoc analysis that deliver workforce insights and KPIs. Present relevant data trends and analysis findings in clear, succinct reports to key stakeholders and demonstrate the implications of those trends on the business Effectively manage internal and external relationships with HR Business partners, as well as Finance and Operations management and act as a credible and consultative partner who understands both business objectives and HR strategies. Highlight key organization trends and collaborate with leadership and business partners to identify causes, costs and potential interventions/solutions Proactively manage internal and external vendor/partner relationships to ensure technology and process outcomes meet stated expectations Provide high quality analyses to support evidence-based decision making. Proactively provide data-based insights and analyses that support leaders in making decisions that positively impact their business Implement processes and procedures to support, streamline and in some cases, automate analytic and measurement strategies Be part of the annual budgeting exercise with the finance and business Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: BS or BA in related field, preference for MBA or MS in related field such as Operations Research, Statistics, Quantitative Methods, etc. 5+ years of experience in workforce analytics, planning, forecasting and/or workforce management with a large global call center Experience with forecasting and multi-variant statistical techniques and modeling including linear regression, multi-variant regression, etc. Experience with labor modeling (e.g. productivity modeling, task timing and task variance impacts) Solid understanding of WFM fundamentals. Proven experience in the design, development and implementation of strategic workforce planning with a very strong focus and ability to execute in a diverse/matrixed organizational environment Proven solid Excel skills with preferred experience in or knowledge of third party capacity planning tools Proven solid quantitative, qualitative, analytical, presentation and communication skills that foster the communication of succinct, actionable insights, trends and data. Ability to filter large amounts of complex data and research findings to identify interdependencies and meaningful patterns and trends Proven effective oral, written, presentation and interpersonal communications skills including the ability to present complex data in a logical, concise manner. Proven ability to connect tactical deliverables with enterprise objectives and strategies Proven highly developed interpersonal skills with the ability to establish and maintain positive working relationships with stakeholders and clients at all levels including people of different cultures Proven highly developed project management skills and proven ability to deliver organizational projects within designated timelines Proven well-developed analytical and written communication skills Demonstrated ability to manage priorities and workflow in a fast-paced environment. Ability to work autonomously and on teams and to lead large-scale projects in complex, global, matrix organizations At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone of every race, gender, sexuality, age, location and income deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission. #SSWFM #NJP

Solve complex problems related to infrastructure cloud services and build automation to prevent problem recurrence. Design, write, and deploy software to improve the availability, scalability, and efficiency of Oracle products and services. Design and develop designs, architectures, standards, and methods for large-scale distributed systems. Facilitate service capacity planning and demand forecasting, software performance analysis, and system tuning. Work with Site Reliability Engineering (SRE) team on the shared full stack ownership of a collection of services and/or technology areas. Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services. Responsible for the design and delivery of the mission critical stack, with focus on security, resiliency, scale, and performance. Authority for end-to-end performance and operability. Partner with development teams in defining and implementing improvements in service architecture. Articulate technical characteristics of services and technology areas and guide Development Teams to engineer and add premier capabilities to the Oracle Cloud service portfolio. Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack. Demonstrate clear understanding of automation and orchestration principles. Act as ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs). Utilize a deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations. Understand and explain the affect of product architecture decisions on distributed systems. Professional curiosity and a desire to a develop deep understanding of services and technologies.

Global Solutions & Risk Compliance (GSRC) team is looking for a Sr Program Manager, Workforce Management who will be responsible for drive headcount planning and steer decisions on optimal workforce allocation The GSRC Workforce Management (WFM) organization owns the end-to-end workforce planning and execution of Amazon's network of 13 sites with 3500+ employees globally We are looking for an experienced professional with excellent analytical skills and strong business acumen to join our team As a planning Analyst, you will be responsible for reducing gaps between demand and supply for program by managing trade-offs between customer experience/service levels, employee experience, and cost effectiveness You will need to collaborate effectively with internal stakeholders and cross-functional teams to analyze variances, understand and mitigate variance drivers, identify opportunities to improve operational efficiencies, and deliver successfully against high organizational standards This is a high impact role with goals that directly impacts the bottom line of the business Build WW short-term planning/WFM team framework Create short-term execution plans for business by managing trade-offs between Customer Experience/Service Levels, Employee Experience, and Cost Effectiveness Mitigate capacity risks by managing dependencies across multiple operating units Clearly communicate dependencies and manage/track expectations Manage the analysis of daily, weekly, and monthly reporting of GSRCs performance via Key Performance Indicators Key Stakeholder/Business Owner for workforce management decision support systems capabilities Guide senior leaders on every aspect of short-term supply and demand topics Analyze drivers of forecast misses to continuously improve forecasting Ensure optimum resource utilization About The Team Amazon strives to be the worlds most customer-concentric company, where customers can research and purchase anything they might want We set big goals and are looking for people who can help us reach and exceed them The mission of our Amazon Global Solutions & Risk Compliance (GSRC) team is to provide services through people, processes and technology to protect our customers, partners, and associates from unsafe products or processes, enabling safe, compliant, and efficient operations and supply chains cost effectively We deliver on our mission through a network of 13 sites located across Americas, Asia and Europe with 3500+ employees globally Basic Qualifications 5+ years of program or project management experience Experience using data and metrics to determine and drive improvements Experience owning program strategy, end to end delivery, and communicating results to senior leadership Advanced MS Excel skill and SQL skill Preferred Qualifications 2+ years of driving process improvements experience Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

About The Role Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Responsible for developing and managing accurate mid to short -term Capacity planning models. These forecasts inform staffing, budgeting, and operational decisions across multiple business units and channelsDesign and implement strategies to assist our clients in their strategies to grow and acquire customers. What are we looking for Develop and maintain comprehensive capacity plans that align workload forecasts with staffing. Analyze historical run rates, efficiency assumptions, and shrinkage to model capacity needs across multiple lines of business. Ensure all product outlooks are understood and reflect expectation based on detailed knowledge of the product area, ensure that this is clearly articulated both verbally and in writing to all Stakeholders Conduct scenario modelling analysis to assess the impact of different business strategies, operational changes, or unexpected events. Partner closely with Forecasting, Scheduling, Cross functional interfacing teams to align capacity plans with hiring timelines, training schedules, and budget constraints. Translate capacity models into actionable headcount and hiring plans, ensuring service level targets and efficiency goals are met. Build and enhance capacity planning models and tools using advanced Excel, IEX Identify and escalate capacity risks and constraints; propose mitigation strategies and drive cross-functional decision-making. Identify gaps in supply versus demand and manage actions to mitigate ensuring communication with other planning teams and operational stakeholders. 1-2 years of experience in workforce management Capacity planning, preferably in a contact center or service/sales/retail operations environment. Strong proficiency in Excel (e.g., pivot tables, charts, formulas). Experience with Capacity planning models, workforce management systems like NICE IEX, Geneys) Basic understanding of contact center KPIs (e.g., AHT, shrinkage, service level, occupancy) and their impact on capacity models. Real sense of ownership and accountability to deliver against plan. Good analytical and problem-solving skills, with attention to detail and accuracy. Ability to forge positive, objective relationships with Client, Operations and Support teams. Adapt, thrive and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities. Must demonstrate perceptive, thorough and decisive approach to problem solving.Strong business acumen and ability to link workforce metrics to operational and financial outcomes. Excellent verbal and written communication skills; ability to translate complex data into actionable insights for non-technical stakeholders. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Creation of short-term planning packs to produce 30 min interval Supply vs Demand and ABR projections by product type Provide executive-level reports and presentations with clear narratives, assumptions, and recommendations. Mentor and support junior planners and analysts within the Planning team. Provide guidance to the schedulers to help them place off phone time in the best place and optimize schedules to minimize customer impact Work closely with the forecasting team to understand the demand planning and the impact on Capacity planning Create process maps, standard working instructions for the areas they are responsible for. Qualification Any Graduation

About The Role Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Responsible for developing and managing accurate mid to short-term forecasting models Design and implement strategies to assist our clients in their strategies to grow and acquire customers. What are we looking for Assist in generating and updating mid-term and short-term volume forecasts using historical data, trend analysis, and business inputs Develop, maintain, and continuously improve forecasting models (volume, workload, and shrinkage) using historical data, trends, and predictive analytics. Analyze daily, weekly, and monthly patterns to support dynamic staffing recommendations and capacity planning. Forecast mid to short term visit demand and job times for field mobility workforce, using historical propensities and commercial drivers. Forecast mid to short term contact demand and call handling time (AHT) for service contact center, using historical propensities and commercial drivers Collaborate with internal teams (Operations, WFM Scheduling, HR, and Finance) to gather relevant business intelligence (e.g., marketing campaigns, seasonality, product launches). Create scenario planning models to simulate and present impacts of potential business changes or disruptions. Communicate forecasts and insights to stakeholders through clear visualizations, reports, and presentations. Monitor actual performance against forecasts, perform variance analyses, and refine forecasting methods accordingly Python (Programming Language)1-2 years of experience in workforce management forecasting, preferably in a contact center or service operations environment. Proficient in Microsoft Excel (including pivot tables, formulas, and charts). Basic knowledge of data analysis tools such as SQL, R, Python, or Excel-based VBA is an asset. Experience with WFM software like NICE IEX will be an added advantage Basic understanding of forecasting methodologies (time series, regression, weighted average) Real sense of ownership and accountability to deliver against plan. Exceptional analytical and problem-solving skills, with attention to detail and accuracy. Ability to forge positive, objective relationships with Client, Operations and Support teams. Adapt, thrive and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities. Proficiency in basic arithmetic and statistical concepts Must demonstrate perceptive, thorough and decisive approach to problem solving.Strong attention to detail and accuracy in data handling. Solid problem-solving skills with a curious, data-driven mindset Demonstrated ability to manage multiple priorities and deadlines Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Work closely with the Capacity planning team and communicate the changes in demand proactively to be baked in the capacity planning team. Create process maps, standard working instructions for the areas they are responsible for. Qualification Any Graduation

About The Role Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with Client and stakeholders with the intent of achieving contractual objectives and corporate goals.Design and implement strategies to assist our clients in their strategies to grow and acquire customers. What are we looking for Lead a highly engaged team that drives data and insight lead resourcing with a fit to future workforce strategy The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. Build and maintain effective client relationships in Planning. Understand their mission, vision and goals, changes, and improvements, and help them achieve these goals. Build and maintain effective relationships with Stakeholders for the sites/products that you are responsible for, ensuring constant communication and collaboration. Identify gaps in supply versus demand and manage actions to mitigate ensuring communication with other planning teams and operational stakeholders. Share Client objectives with planning teams to identify support opportunities and resolve conflicts. Ensure team outputs are compelling, accurate, relevant, and consistent. Enhance performance by improving processes and maximizing resources. Continuously expand industry, commercial, and business knowledge both internally and externally. 10+ years of experience in end-to-end Workforce management Strong sense of personal stake and urgency in day-to-day management. Ability to forge positive, objective relationships with Client, Operations and Support teams. Adapt, thrive and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities. Appetite for challenges; driving projects, improvement opportunities, maturity models Proficiency in basic arithmetic and statistical concepts and strong logical ability desired with strong mathematical calibration skill. Must demonstrate perceptive, thorough and decisive approach to problem solving. Should possess excellent communication and negotiation skills in coordinating with different functional heads / teams. This would include the Client planning team, Operations team, Commercial teams and other functions for all transactional and strategic requirements. POWER APPS Visual Basic Data Analysis Power Query Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Participates in the action and strategic planning process that establishes annual objectives and goals for an organization Work closely with the planning coordinators from client side Responsible for delivery on all contracts / SLAs Manages internal and external audit with processes and controls. Responsible for the development of resources under his/her span Qualification Any Graduation

About The Role Skill required: Marketing Operations - Digital Project Management Designation: Digital Mktg Advisory Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designOverseeing the planning, execution, and delivery of projects that primarily rely on digital tools and technologies. It encompasses managing tasks, resources, timelines, and communication channels to ensure successful project outcomes in the digital realm. What are we looking for Deep understanding of client business goals and ability to align delivery strategies accordingly.Experience leading global client conversations, handling governance, escalations, and solutioning.Comfortable driving strategic improvement plans, automation proposals, and new business enablement.Proven success in turning around challenged engagements or stabilizing new transitions.Bachelors or Masters degree in Business, Marketing, Technology, or Management.Preferred certifications:PMP, ITIL, Six Sigma, Agile/Scrum Master, or Lean Operations.10+ years of professional experience, with at least 35 years in delivery management or operations leadership.Demonstrated ability to manage cross-functional delivery teams across geographies.Strong expertise in content operations, marketing production, creative workflows, or digital transformation initiatives.Excellent understanding of SLA-driven models, forecasting, capacity planning, and P&L impact.Proficiency in delivery and tracking tools such as Workfront, Smartsheet, JIRA, Microsoft Suite, Power BI.Exceptional communication, stakeholder engagement, and problem-solving skills. Roles and Responsibilities: Lead delivery execution across assigned portfolios including creative production, marketing operations, content syndication, digital services, or technology enablement.Oversee project governance, workflow prioritization, resource utilization, and financial health of the account.Build and maintain strong relationships with global and regional client stakeholders through regular engagement, MBRs, QBRs, and ad hoc escalation support.Monitor and ensure compliance to SLAs/KPIs:turnaround time, quality, defect rates, utilization, and productivity targets.Drive a culture of accountability, outcome ownership, and team performance.Enable talent development through coaching, performance tracking, succession planning, and upskilling.Collaborate with internal transformation, automation, and capability teams to drive innovation, efficiency, and cost reduction.Prepare and present executive dashboards, risk logs, and value addition metrics to senior leadership and clients.Act as the primary point of escalation for operational and delivery challenges, ensuring swift and structured resolution. Qualification Any Graduation