1456 Capacity Planning Jobs - Page 2

As the person responsible for overseeing the outbound call center operations consisting of 700 seats, your primary objective will be to ensure high productivity levels by efficiently controlling, monitoring, analyzing, and reviewing the system. You will play a key role in determining operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses. Your input will be valuable in defining user requirements, establishing technical specifications, and setting production, productivity, quality, and customer service standards. Additionally, you will provide essential information and analysis for organizational strategic plans and reviews. Your duties will include developing call center systems such as customer interaction and voice response systems, as well as voice networks. You will be involved in designing user interfaces, developing and executing user acceptance test plans, and overseeing implementations. It will be your responsibility to maintain and enhance call center operations by monitoring system performance, identifying and resolving issues, and preparing action plans. You will conduct system audits and analyses, manage system and process improvement initiatives, and quality assurance programs, including the installation of upgrades. In addition to operational tasks, you will be entrusted with achieving human resource objectives for the call center. This will involve recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees. You will administer scheduling systems, communicate job expectations, monitor and appraise job contributions, and review compensation actions while enforcing policies and procedures. Furthermore, you will be required to prepare performance reports for the call center by collecting, analyzing, and summarizing data and trends. Your role will be pivotal in ensuring the efficiency and effectiveness of the call center operations while driving towards high productivity and quality standards.,

We are currently seeking a Workforce Management Analyst 2 to become a valuable member of our team, responsible for managing all WFM tasks within our service center. The ideal candidate should possess a solid understanding of workforce management principles and practices, with expertise in planning, scheduling, attendance management, and performance reporting. You should be capable of working both independently and collaboratively as part of a team, demonstrating exceptional communication and customer service skills. As a Workforce Management Analyst 2 at our organization, you will be tasked with various responsibilities to ensure the smooth operation and optimization of workforce management processes. These include preparing timely reports on staff attendance and performance, sharing findings with management for necessary actions, reconciling daily attendance with timesheets, monitoring real-time performance metrics for each Line of Business (LOB), and communicating effectively with the management and operations team to ensure compliance with company standards. Furthermore, you will be expected to analyze PTO submissions, approve or deny them based on operational impact, submit schedule trade requests, manage process modifications and scheduling events, and utilize accurate schedule measurements to drive continuous improvement. Your role will also involve working closely with staff members, management, Human Resources, and Accounting to maintain staff lists, HC reports, and Master Roster updates. The ideal candidate for this position should have at least 4 years of experience in workforce management, including capacity planning, service level analysis, and performance reporting. Proficiency in Excel and other MS Office products is essential, along with a proven track record in a service center environment, preferably in a BPO setting. Experience with WFM Applications such as Teleopti/Calabrio, NICE IEX, Aspect, Verint, or Genesys would be advantageous, as well as advanced Excel knowledge and familiarity with general scheduling practices. Additionally, the successful candidate should possess strong problem-solving skills, conflict resolution abilities, numerical and analytical proficiency, and exceptional attention to detail. Professional fluency in English, both written and oral, is a requirement for this role. At our organization, we are committed to diversity, equity, and inclusion, and believe in providing fair employment opportunities without discrimination based on gender, ethnicity, socio-economic background, disability, marital status, or veteran status. We celebrate and champion our drive towards building an equitable opportunity environment, and our employees join us in embracing these values. We do not request or require any sensitive personal data to be shared with us during the application process.,

You will be working for our client, Masai, in a dynamic and fast-paced environment. As a qualified candidate, you should possess an AWS Certification and have a strong foundation in networking and cloud computing. Additionally, we are looking for individuals who are set to graduate in 2024 or 2025. Your primary responsibilities will include monitoring the availability and performance of production environments, with a focus on enhancing the efficiency and reliability of SaaS services. You will be tasked with optimizing cloud infrastructure capacity planning, which is entirely hosted on AWS. In case of incidents, you will be responsible for managing emergency responses, ensuring prompt mitigation of issues with high quality. Root cause analysis of incidents and execution of preventive actions will be essential tasks, along with collaborating with DevOps, InfoSec, and Engineering teams to improve the performance, reliability, and operability of various applications and services. You will work extensively with tools like NewRelic, Grafana, Loggly, PagerDuty, Site24x7, FreshService, Kibana, AKAMAI, AWS services like RDS, ESS, ECS, EC2, VPCs, Redis, Lambda, etc., to enhance observability and monitoring. Addressing customer concerns regarding infrastructure availability, performance, and security will also be part of your role. To qualify for this position, you should hold a degree in Computer Science or a related field. A solid understanding of observability, AWS cloud services (EC2, RDS, Elasticsearch, Redis, SQS, API Gateway, Lambda, etc.), and monitoring tools is necessary. You should be capable of monitoring a multi-tenant SaaS environment, including web applications, database services, APIs, and backend jobs. Previous experience in handling live production incidents, debugging/troubleshooting applications and infrastructure issues, following SRE best practices, and analyzing performance metrics is highly valued. Strong documentation and interpersonal communication skills are essential, along with a proactive approach to problem identification, performance improvement, and bottleneck resolution. The ability to work effectively in a diverse, team-focused environment with DevOps and engineering teams, as well as thriving in a rapidly changing environment, is crucial. Programming skills in languages like Python and AWS/ITIL certification would be advantageous. Key Skills: redis, saas environment, networking, AWS, incident management, problem identification, reliability, EC2, engineering, cloud computing, programming skills, documentation, ITIL certification, root cause analysis, monitoring, cloud, interpersonal communication, infosec, troubleshooting, observability, monitoring tools, SaaS, capacity planning, communication skills, performance metrics analysis, AWS certification, debugging, availability, Python, DevOps, infrastructure.,

You are a dedicated professional who thrives on designing new technologies, diving into data, optimizing digital experiences, and continuously improving ways to achieve results. You are seeking to be part of a performance-driven culture that focuses on creating technology with a meaningful impact. Your ideal work environment promotes sustainability, inclusion, wellbeing, and opportunities for career development. By joining this role, you will contribute to enhancing healthcare for billions of individuals globally, and it all begins with you. As part of your responsibilities, you will coach and guide teams in embracing the Agile mindset and practices. Your scope includes supporting new teams, providing ongoing coaching to project and product teams, whether they follow Scrum, Kanban, or a hybrid approach. You will serve as the primary coaching resource, offering hands-on guidance to Scrum Masters, Product Owners, and Agile teams. Additionally, you will provide personalized coaching to Product Owners on various aspects such as backlog management, release planning, user story development, sprint planning, and user acceptance testing. You will also coach Scrum Masters on effectively serving their teams, Product Owners, and the organization. Your role will involve assisting teams in implementing Agile methodologies, capacity planning, estimation techniques, backlog refinement, velocity measurement, and continuous improvement initiatives. You will create training materials and modules for Product Owners, Scrum Masters, Agile Teams, and Leadership, and deliver hands-on training sessions both in physical classrooms and virtual settings using collaboration tools like Mural or Miro. Furthermore, you will coordinate and facilitate agile community activities to foster shared learning across the organization and contribute to the Agile Center of Excellence by rolling out best practices and metrics. Your experience in scaling multi-team products/projects and transitioning from a project-centric to a product-centric organization will be valuable in providing insights and guidance to IT leadership. By observing teams and assessing their Agile maturity, you will contribute to improvement roadmaps and drive the adoption of Agile methods among leadership and their teams. About Us: You will be part of Kimberly-Clark, a company known for its legendary brands such as Huggies, Kleenex, and Cottonelle. Millions of people worldwide rely on Kimberly-Clark products daily, and your contributions as a talented professional are essential to our continued success and innovation. At Kimberly-Clark, you will collaborate with a top-tier team dedicated to driving growth, innovation, and impact, leveraging over 150 years of market leadership to explore new avenues for excellence. About You: You are a high-performing individual who thrives in a performance-driven culture that values authenticity and care. You are passionate about contributing to a company that prioritizes sustainability, inclusion, employee wellbeing, and professional development. Your work is driven by a desire to make a meaningful difference, and at Kimberly-Clark, you will have the opportunity to explore new approaches to achieving impactful results. Flexibility in work arrangements, such as hybrid models, will empower you to collaborate effectively and align your work with business objectives. Qualifications: To excel in this role, you will need: - Bachelor's or Master's degree in a relevant field (Advanced degree preferred) with at least 12 years of professional experience, including a minimum of 4 years in Information Technology. - 5-7 years of IT delivery experience, with over 5 years in an Agile Software Delivery Environment and 3 years in coaching Agile Teams. - Experience with Agile Project Teams, Scrum Teams, Kanban teams, and Product Teams, including coaching globally dispersed teams. - Strong training skills in both physical and virtual settings using collaboration tools like Mural or Miro. - Familiarity with Agile Life Cycle Management Tools such as JIRA or AzureDevops. - Excellent virtual meeting facilitation, communication, negotiation, and presentation skills. - Prior experience in designing and implementing scrum of scrums for global products with regional delivery. - Proficient in problem-solving and leading groups through problem-solving methodologies. - Product Management and Product Owner experience, along with IT application services delivery experience, Scrum-Master Certification, and Product Owner Certification. - Experience in developing and implementing new methodologies and working with organizations transitioning to a product-centric approach. To Be Considered: Click on the Apply button to complete the online application process. Our recruiting team will review your application and contact you if you are deemed a suitable fit for this role. Meanwhile, you can explore career opportunities on our website. Please note that the statements provided are a general overview of the role's responsibilities and requirements and are not exhaustive. Employment is contingent upon the successful completion of pre-screening tests, which may include drug screening, background checks, and DMV checks. Primary Location: IT Centre Bengaluru GDTC Worker Type: Employee Worker Sub-Type: Regular Time Type: Full-time,

The role of Senior Virtualization Engineer requires expertise in VMware virtualization technology, Compute Hardware, and Public Cloud. As a candidate in this role, you must possess advanced skills in the installation, configuration, support, troubleshooting, and business continuity for virtualization server technologies on a global scale. Your advanced hardware knowledge should cover various hardware platforms and bare metal technologies. Your expertise should also extend to the installation, troubleshooting, and support of various Server Operating Systems, with the ability to support a Global 24x7 operation. Your responsibilities will include the installation, maintenance, configuration, and ongoing support of Virtual infrastructure. You will be expected to provide advanced support, administration, maintenance, and configuration of Cisco Unified Computing System (UCS), HP, and Dell Blade Server infrastructures. Expertise in the installation, configuration, and maintenance of VMWare vSphere technologies such as vCenter and ESXi is crucial. You will also be responsible for implementing and administering VMWare hosting environments, as well as supporting, configuring, and maintaining Cloud assets in AWS and Azure. In this role, you will need to resolve complex enterprise system hardware and hypervisor problems by collaborating with peer teams and vendors to coordinate solutions. You will analyze system requirements, recommend actions for performance tuning, and assist in capacity planning of existing systems. Developing and maintaining installation and configuration procedures, coordinating support escalation communication, and managing ticket requests in the Virtualization Queue will also be part of your responsibilities. Additional responsibilities include having experience in virtualization system engineering in mid to large Enterprise Level Data Centers. You should possess solid System Engineering skills in VMware and Windows server, with expertise in supporting Vcenter and ESXi. Configuration experience in HA, Vmotion, and DRS Cluster environment, as well as advanced Storage configuring and diagnostics & troubleshooting of ESXi server environment, are essential. Experience in Disaster Recovery methodologies, VMware Horizon, Cloud technologies, VMWare vSphere Power CLI Scripting, and automation is preferred. Advanced knowledge in configuration and troubleshooting of vSphere replication, vRealize Automation, Orchestration, SRM, and NSX is considered an added advantage. Familiarity with Storage protocols, Kubernetes/Tanzu, containers, MS Window server products, Linux server products, and IP-related protocols is also required. Qualifications: - Bachelor's degree required Minimum Experience Requirements: - 7+ years of progressively responsible experience in related roles Other Requirements: - Preferred certifications required: VCAP - Excellent customer service skills - Strong written and oral communication skills - Ability to work well in a collaborative environment - Excellent organization, problem-solving, analytical, and multitasking skills,

The ideal candidate for this position should possess experience in using the Calabrio WFM tool. Your communication skills, both verbal and written, should be strong as this role involves regular interaction with end clients. It is essential to have a solid foundation in WFM with at least 8-10 years of experience, particularly in areas such as capacity planning, scheduling, and forecasting. Previous experience in client handling and working with WFM in a contact center environment will be beneficial for this role.,

The supply planning function is responsible for managing the supply-demand balance at an optimal cost, meeting customer service level goals, minimizing inventory, prioritizing shipping, and mitigating shortages. This role involves working closely with commercial teams, business groups, and the rest of the supply chain/factory teams to achieve business and financial goals. To excel in this role, you should be analytical, nimble, and action-oriented. Demonstrating entrepreneurial spirit, creative problem-solving skills, data analysis proficiency, and exceptional strategic, execution, and leadership abilities are crucial. Collaboration across functions to support business goals and mission, as well as effective engagement with external stakeholders, are essential. The scope of activities for this role includes supply-demand balancing, developing FG & component safety stock strategies, planning and executing product phase in & phase out strategies, and exception management. Key responsibilities include creating and maintaining production schedules using capacity plan, material constraints, and demand, owning the World Wide Capacity Review process with JDM/ODM partners, building statistical models for safety stock projections and capacity needs, analyzing change factors such as seasonality and promotions, applying advanced analytics to establish inventory planning parameters and policies, evaluating trade-offs between inventory, air freight, capacity, etc., monitoring inventory levels to meet demand, proposing changes to supply chain master data, developing allocation plans, refining tools for ongoing business support, and demonstrating decision-making prowess in uncertain situations. Key Qualifications: To be considered for this role, you should possess the following minimum skills and attributes: - Bachelor's or Masters Degree in Business, Operations Management, Supply Chain Management, or a related field with 4-6 years of work experience - Experience in participating in the S&OP processes and end-to-end supply chain planning - Proficiency in planning tools, material planning processes (MRP, Simulation, Product BOMs, Safety stock theory, inventory management), ERP systems (Oracle or SAP) - Working knowledge of SQL/Python and BI reporting tools such as Tableau, Power BI, or Looker - Excellent communication and presentation skills By adhering to these qualifications, you can contribute effectively to our team and help drive the success of our supply planning function.,

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of a Consultant Specialist In this role, you will: Be expected to define and contribute at a high-level to many aspects of our collaborative Agile development process: Big Data development, automated testing of new and existing components in an Agile, DevOps and dynamic environment Working with data delivery teams to setup new Hadoop users. This job includes setting up Linux users, setting up Kerberos principals and testing HDFS, Spark, and MapReduce access for the new user Executes the review / acceptance / tuning and ensures environment availability 24x7 General operational excellence. This includes good troubleshooting skills, understanding of system s capacity and bottlenecks. Must Haves: Strong problem-solving skills and adaptability to a complex environment Providing technical support and design Hadoop Big Data platforms (preferably Cloudera distributions like Hive, Beeline, Spark, HDFS, Kafka, Yarn, Zookeeper etc. ), handle and identify possible failure scenario (Incident Management), respond to end users of Hadoop platform on data or application issues, report and monitor daily SLA that identifies vulnerabilities and opportunities for improvement. Hands-on experience with large scale Big Data environment builds, capacity planning, performance tuning and monitoring, including end-to-end Cloudera cluster installation. Handling Hadoop security activities using Apache Ranger, Knox, TLs, Kerberos and Encryption zone management. Expertise in software installation and configuration, orchestration, and automation with tools such as Jenkins/Ansible. Improve the current estate by incorporating the use of centralized S3 data storage (VAST) throughout the platform processing stack 5+ years experience in engineering solutions in a Big Data on-prem or cloud environment. Requirements Forward thinking, independent, creative, and self-sufficient; who can work with limited documentation, has exposure testing complex multi-tiered integrated applications. Ability to work with minimal supervision on own initiative and on multiple tasks simultaneously. Develop shell scripts, LINUX utilities & LINUX Commands within the Hadoop system management context. Experience in monitoring and diagnosing Apache Spark jobs, including performance tuning and optimization for large-scale data processing. Implement and manage CI/CD pipelines using Jenkins and Ansible to automate deployment processes and infrastructure provisioning. Collaborate with Spark processing designers to build more efficient data processing at a large/massive scale. Exposure to Agile Project methodology but also with exposure to other methodologies (such as Kanban) .

About the Job We are changing the way people think about customer service, and we need your help! Were looking for a Resource Planner to join our Workforce Team, who supports IntouchCXs resource planning initiatives from a staffing point of view. This role is responsible for scheduling, tracking and assisting in the execution of intraday staffing management, ensuring staffing levels are sufficient to meet our overall performance goals. As Resource Planner, You Will Manage all day-to-day activities in Workforce Management Manage schedules, exceptions, data tracking and Service Levels Monitor daily Key Performance Indicators to diagnose emerging trends and adjust staffing as required Maintain employee information and its accuracy on an ongoing basis Plan and create new hire schedules while tracking shift availability Report by program as required As Resource Planner, You Have University or College Degree in a related discipline - Computer Science, Marketing, Communications or Business (a combination of work experience and education will be considered) Advanced knowledge of MS Word, MS Excel and Outlook Adaptability to learn a variety of software programs including Aspect, Teleopti and Genesys (prior experience in one of these platforms is considered an asset) High level of accuracy regarding data entry Strong analytical and problem solving skills Willingness to learn and adapt to working in a fast-paced environment The ability to multitask and self-manage the work day If Interested please share your CV on the given mail id : shubhangi.bhalerao@intouchcx.com

It s not every day that you consider starting a new career. We re RingCentral, and we re happy that someone as talented as you is considering this role. First, a little about us, we re the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. We re a $2 billion company that s growing at 30+% annually and we re expanding our Product Management Team to make sure we stay ahead of the competition. About the Role: We are looking for an energetic & experienced person to join the Global Voice cloud OPS team. This position requires in-depth knowledge of Indian VoIP, PSTN, Carrier Partners and the telco transport networks & operations in India This role is focused on expanding launched RC services in the Indian market with full PSTN telco with the RingCentral Cloud UCaaS and CCaaS experience Key responsibilities: Become SME of RC Cloud based UCAAS for Voice, Conferencing, Web Meetings Work directly with Indian Telco Carriers, Regulators and Inspectors be a Champion of RC architecture and compliant solutions Create and manage proof of concept and as implemented models & diagrams for new and existing carriers and trunks Lead and drive new and existing carriers and connections from NDA, MSA and Contract phases into live production in service Manage and assist to create Carrier Interconnection agreements Liaise with cross functional teams for validation of concepts with NetOps team, Telco SBC team, Numbers team, DBA s, Engineering, Product and sales teams Create & maintain pre & post implementation of carrier trunk configurations, diagrams and call flow expectations Design and grow HA carrier configurations with RC Telco Network Components & carriers and to grow and scale with the RingCentral VoIP Network Follow and design operational process and procedure documents and network change management records Join in planning sessions internal and external for all projects related to new and existing carriers trunking changes Identify and scope all steps and tasks needed for each project Create Epic, Master and sub tasks to manage them thru completed for all needed teams involved in task tracking systems Insure that all projects and initiatives are completed on time and on budget Provide administrative management to team of dev ops engineers Lead a team of number analysts Ideal Candidate must have: Knowledge of India telecommunications networks and environments Knowledge of India telecommunications licenses, regulations and laws Knowledge of India telecommunications lawful intercept services Experience and familiarity in PSTN & VoIP terminologies Experience in building and maintaining new and existing relations with carriers in the India market Experience and knowledge of KYC processes and services Working knowledge of India geographic telecom Circles, dial plans Working knowledge of India specific call flow limits related to PSTN and VoIP Partitioning with and without OSP Indian licensed network Experienced in Contract Negotiation & Voice and Data Transport Buying Experienced in sourcing NDA, MSA, Interconnect, Unilateral and Bilateral Agreements Experienced with Carrier/Vendor Invoice Reconciliation and Disputes Experience in measuring, monitoring and augmentations for Capacity Planning Experienced with MOU Usage Cost modeling, Past, Preset, Forecasting Experienced in Least Cost Routing principles for Domestic and Intl traffic Deep Experience with CDR Analysis and with Network Cost Analysis Experienced with methods of sip trunk topology - over www, over peer, over IPsec vpn, over private networks Strong analytical and troubleshooting skills Ability to handle multiple concurrent tasks and projects Experience in leading a technical team Ideal candidate should have: Demonstrated ability to work in a fast paced environment. We want candidates with the entrepreneurial spark! In depth knowledge of Voice PSTN networks and ability to grasp traffic flows in all directions An assertive attitude to take initiative in seeking out solutions for problems to optimize performance and quality Analytical approach to troubleshooting and problem solving that is strong in isolation, triage and correlation Team and cooperative work ethic and approach Explore solutions to problems with consideration of full sense of ownership Excellent email and verbal communications skills working with Vendors and external partners Using a system for creating and managing tickets for tracking and momentum A tenure of at least 5+ years in similar role Must have a high level of technical and analytical knowledge and the ability to handle multiple tasks simultaneously Must have a strong strategic thinking capacity, effective communication skills Existing knowledge of RC Core telephony components is an advantage Ability to create network & call flow diagrams Knowledge of the functional role of a trunk side SBC such as Sonus Networks platform experience with Ribbon Sonus EMS, Sonus SBC, Sonus PSX Advanced level understanding of SIP, RTP, RTCP and related In-depth understanding of MOS Score, Jitter, Delay, etc. and how to plan and consider the effects of these on network designs Location: Bangalore - Hybrid

Join our team as the expert you are now and create your future. As an RCM Team Lead, you will be responsible for team handling, work allocation, client interactions and generate, distribute RCM metrics reports to the leadership team. Excellent communication skills, attention to detail, and strong technical and problem-solving skills are essential aspects of this role. Experience in handling a team / group of 15 to 20 FTEs Thorough understanding of RCM processes like Billing, Cash Posting, Credit Balance, Accounts Receivables, Denial Management & Correspondence review Very good understanding of RCM metrics like Days in AR, Ageing above 90 days, Collections and bad debt Periodically review teams performance and recommend performance improvement plan wherever required Hands on in preparing daily, weekly & monthly operational metrics reports from the Practice Management/Billing System and workflow tool using MS-Excel Identify trends and patterns from the generated reports and initiate action plan to resolve the AR issues Responsible for work allocation / distribution to the team and monitor the team work Create and maintain daily operational scorecards to track and report KPI s; assist in volume forecast and capacity planning as required Generate and distribute management reports in accurate and timely manner Perform data analysis for generating reports on periodic basis including adhocs Establish a strong relationship with Team Managers by demonstrating the gaps, trends & patterns identified during the data/report compilation Suggest ways of improving the process using Lean Six Sigma methodology and suggesting automation of repetitive processes Able to interact with the client effectively Willing to work in night shift / US timings QUALIFICATIONS: 5+ years of industry experience 3+ year Experience in relevant billing functions is a must Proficient in MS Excel and creating Excel macros Strong ability to analyze raw data, draw conclusions and develop actionable recommendations Ability to handle multiple tasks of reporting simultaneously Ability to adapt quickly to new and changing technical environments as well as strong analytical, problem solving and quantitative abilities. Solid verbal and written communication skills are required. Education/Certifications: Graduate in any discipline. ABOUT HURON: At Huron, we re redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client s challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work together. Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into actionThen come discover Huron. Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues. Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements. The Company is fully committed to providing equal employment opportunity in recruitment, employment, compensation, benefits, promotions, transfers, education, and all other terms of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, national origin, religion, Vietnam era of veteran status, physical or mental disability, creed, citizen status or any other status protected by federal, state of local law. We endeavor to maintain a drug-free workplace. Position Level Associate Country India

Join our team as the expert you are now and create your future. As a RCM SME, you will be responsible for team handling, work allocation, client interactions and generate, and distribute RCM metrics reports to the leadership team. Excellent communication skills, attention to detail, and strong technical and problem-solving skills are essential aspects of this role. Experience in handling a team / group of 15 to 20 FTEs Thorough understanding of RCM processes like Billing, Cash Posting, Credit Balance, Accounts Receivables, Denial Management & Correspondence review Very good understanding of RCM metrics like Days in AR, Ageing above 90 days, Collections and bad debt Periodically review teams performance and recommend performance improvement plan wherever required Hands on in preparing daily, weekly & monthly operational metrics reports from the Practice Management/Billing System and workflow tool using MS-Excel Identify trends and patterns from the generated reports and initiate action plan to resolve the AR issues Responsible for work allocation / distribution to the team and monitor the team work Create and maintain daily operational scorecards to track and report KPI s; assist in volume forecast and capacity planning as required Generate and distribute management reports in accurate and timely manner Perform data analysis for generating reports on periodic basis including adhocs Establish a strong relationship with Team Managers by demonstrating the gaps, trends & patterns identified during the data/report compilation Suggest ways of improving the process using Lean Six Sigma methodology and suggesting automation of repetitive processes Able to interact with the client effectively Willing to work in night shift / US timings QUALIFICATIONS: 5+ years of industry experience 3+ year Experience in relevant billing functions is a must Proficient in MS Excel and creating Excel macros Strong ability to analyze raw data, draw conclusions and develop actionable recommendations Ability to handle multiple tasks of reporting simultaneously Ability to adapt quickly to new and changing technical environments as well as strong analytical, problem solving and quantitative abilities. Solid verbal and written communication skills are required. Education/Certifications: Graduate Any quality related certifications like Lean Six Sigma can be an added advantage Position Level Associate Country India

GroupM is the worldlargest media investment company and is a part of WPP. In fact, we are responsible for one in every three ads you see globally. We are currently looking for a Manager - Programmatic to join us. As part of the largest media agency in India, youll have the opportunity to leverage the scale that comes with the job, to develop products that suit the entire programmatic spectrum. Reporting of the role This role reports to the Associate Director - Programmatic 3 best things about the job: You will be the owner oftransforming the agencydigital media buying from manualinsertion order to data and technology-driven buying, generating higher ROI for clients and higher revenue/margin. ItProgrammatic. The world is moving in that direction. You will be charged with driving that for the largest media agency in India working across all the publishers, vendors and start-ups creating disruption to traditionalway of doing business Working with cross-functional teams to drive efficiency and automation at scale. In this role, your goals will be: In 3 months: Bed down and understand the programmatic setup across the business Build out a road-map for what is required to grow the programmatic buying business moving forward In 6 months: Participate in business proposals, leading the programmatic element and supporting in group pitches. Ensure that we offer a coordinated and integrated operation with the wider business Isolate new business prospects and help grow revenue for existing client In 12 months: Establish your position as a thought leader, with demonstrable thought leadership including a deep awareness of programmatic platforms and industry trends. Ensure at least one strategic win by secure the programmatic buying business for one of the key current clients What your day job looks like at GroupM: Develop strong relationships with counterparts in GroupM regional teams (Europe, U.S., Asia) Lead the training and growth of your local programmatic team Enforce DV360 and TrueView best practices with a focus on platform expertise, consistency, and quality of work delivery Be accountable for consistent work delivery to GroupM regional teams by ensuring a high quality of output Serve as point of escalation for your team and take ownership of resolving challenges Provide career development and coaching for your team Line manage 2-5 direct reports with as many as 10 indirect reports Provide timely and actionable feedback to the team to aid in their development, improvement, and progress. Provide awareness and recognition for jobs well done Provide support to in capacity planning & resource management for the team Present strong and effective communication across all level What youll bring: Working experience in Agency, Trading Desks or Programmatic Tech Partners Actual Campaign execution experience with most of the local programmatic players as well as measurement providers Familiar with DSP and exchange revenue streams and be able to negotiate trading benefits Existing relationships with publishers, programmatic product partners, as well as data providers in the local market Knowledge of different programmatic trading models and their implications to both advertiserinventory quality and publisher monetization strategies Being able to articulate difficult technical concepts to non-technical people such as explaining lookalike modeling and cookie mapping to the lay person Minimum qualifications: 3+yearsprofessional experience with digital media preferably within a media agency/trading desk Experience in Google Marketing Platform (DV360, CM, GA360). Experience in top AdTech & MarTech platforms. Experience in Client Decks, Programmatic Strategy, New Pitches, etc. Hands on experience and knowledge on programmatic platforms. Clear thought process & strategy to build on existing businesses. Competent in all Microsoft office software

Site Reliability Engineer 2 (SRE 2) Overview: As a Site Reliability Engineer 2 (SRE 2), you play a dual role of a senior technical contributor and a team leader within the SRE team. In addition to ensuring system reliability, scalability, and performance, you will manage shift schedules, guide SRE 1 engineers, and ensure compliance with ITSM processes. Your focus will be both technical execution and operational excellence, ensuring that the team delivers high-quality, consistent support and reliability across environments. Key Responsibilities: 1. Infrastructure Reliability and Technical Leadership Ensure high availability, scalability, and performance of systems through proactive monitoring, automation, and continuous improvement. Lead efforts in improving infrastructure observability using tools like Prometheus , Alertmanager , Grafana , and other telemetry systems. Serve as an escalation point for complex technical incidents and outages, providing guidance to SRE 1 engineers. 2. Team Oversight and Performance Management Provide technical and operational leadership to SRE 1 engineers, ensuring daily tasks are executed as per standards. Review SRE 1 work regularly to ensure adherence to best practices, SOPs, and incident response protocols. Mentor and train junior team members to enhance their technical skills and operational understanding. Conduct regular feedback sessions and contribute to performance evaluations. 3. Shift Management and 24/7 Coverage Design, implement, and manage rotating shift schedules to ensure optimal 24/7 support coverage. Monitor shift adherence, workload distribution, and overall team health. Ensure proper handovers between shifts with complete documentation and context sharing. 4. ITSM Process and Compliance Own and enforce ITSM processes, including Incident Management , Change Management , Problem Management , and Service Request Fulfillment . Ensure that all incidents, changes, and problems are logged, categorized, and resolved or escalated as per SLA. Continuously assess and improve ITSM processes in collaboration with internal stakeholders and audit teams. 5. Incident and Problem Management Lead major incident investigations and coordinate response efforts across teams. Oversee root cause analysis and implementation of long-term fixes for recurring issues. Maintain detailed incident logs and postmortem reports for high-priority incidents. 6. Change and Maintenance Oversight Review and approve change requests initiated by SRE 1 or other team members. Ensure execution of maintenance tasks adheres to predefined SOPs and does not impact system stability. Track and analyze impact of changes to continuously improve reliability metrics. 7. Reporting and Stakeholder Communication Create and present weekly/monthly reports on SRE metrics, team performance, incident trends, and capacity planning. Collaborate with cross-functional teams, including engineering, QA, support, and product, to align operational goals. Provide updates to leadership on key incidents, system health, and team productivity.

BizOps Engineer II Our Purpose: We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team one that makes better decisions, drives innovation and delivers better business results. About our program: Payment Enablement Program offers a suite of value-added switching services supporting Digital, Commercial and Authorization products by managing PAN attributes in the Account Catalog Platform (formerly AMS/SSI) and providing cryptography validation on Switching transactions through the Switching Security Services Platform (formerly Crypto-Services Platform (CSP)). Our program charter is to offer existing and new services that are scalable, resilient, and deployable anywhere in any environment (on-prem or cloud); supporting localization needs, increasing our global reach and allowing us to touch more switched transactions on the network to drive incremental revenue for Mastercard. About the role: - The Business Operations Organization is the production readiness steward for Mastercard products. As a Business Operations Site Reliability Engineers, we are responsible for ensuring that our platform is stable and healthy. We break down barriers to run our products by fostering run ownership and empowering engineers to build resilient products. We support our developers during the application build phase in software run principals that includes operational design, automation, capacity planning, monitoring that leads to fault-tolerant, scalable products. We see the big picture and help create and enforce operations standards while facilitating an agile and learning culture. - We are passionate about software run, automation, learning and participating in dynamic day to day work. We will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. A Business Operations SRE brings in curiosity, site reliability mindset and entrepreneurial spirit to build, deploy and run our products while being an advocate for change and standards throughout the development, quality, release, and product organizations. - We support daily operations with a hyper focus on triage, root cause by understanding the business impact of our products and subsequently performing blameless post-mortems. The goal of every Business Operations team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications. Business Operations teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A Business Operations SRE focus is also on streamlining and standardization of traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders. - Ultimately, the role of Business Operations is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications. Team Specific Skills: It is not expected that any single candidate would have expertise across all these areas, but a Biz Ops engineer will spend a bit of time throughout their career with all of these aspects of the role: - Operational Readiness Architect: 1. Serve as the primary contact responsible for the overall application health, performance, and capacity 2. Support services before they go live through activities such as system design consulting, capacity planning and launch reviews. 3. Partner with the development and product team of a new application to establish the right monitoring and alerting strategy and create the framework to achieve zero downtime during deployment. - Site Reliability Engineering: 1. Serve as the primary contact responsible for ensuring application scalability, performance, and resilience. 2. Practice sustainable incident response and blameless post-mortems while taking a holistic approach to problem solving and optimizing time to recover. 3. Automate data-driven alerts to proactively escalate issues. Work with development teams to establish SLOs and improve reliability. - DevOps/Automation: 1. Tackle complex development, automation, and business process problems. Engage in and improve the whole lifecycle of services from inception and design, through deployment, operation, and refinement. 2. Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices. 3. Increase automation and tooling to reduce toil and manual intervention - ITSM Practices: 1. Analyses ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns Role Qualifications: The ideal candidate will have experience in many of these areas (related buzzwords in bracket): - Experienced individual with an exposure to global operations or equivalent team. - Deliver time-saving process improvements that will be repeatable, maintainable, valuable, and fit into MasterCard s Business Operations vision (Automation, Toil reduction, CI/CD, XLR). - Understanding of event driven architectures (AXON, NGFT, Event Gateway). - Have experience in Mainframe to Cloud migration projects (COBOL, JCL, SAR, Cloud) - Should have good understanding of monitoring a logging best practices (Splunk, Dynatrace, App Logging standards). - Well versed in ITSM terminologies (CRQs, PBIs, INCs, WOs, PLL, ICRB). - Should have great communication skills. - Should be a team player who would share application knowledge and mentor team members.

STARTEK is looking for Specialist - WFM to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes

Assist in configuring and managing firewalls, VPNs, and other network security appliances. Monitoring network engineering performance and ensure system availability and reliability. Configuring and installing various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS). Performing network maintenance and system upgrades including service packs, patches, hot fixes and security configurations. Monitor performance and ensure system availability and reliability. Monitor system resource utilization, trending, and capacity planning. Collaborate with senior engineers in troubleshooting and resolving network/security issues. Stay updated on the latest security threats, trends, and technologies. Requirements Bachelors degree in Computer Science, Information Technology, or a related field. Good understanding of basic networking concepts TCP/IP, OSI Model, Routing & Switching. Familiarity with firewalls, IDS/IPS, and endpoint security (certifications like CCNA, or Fortinet NSE1-2 are a plus). Basic knowledge of cybersecurity principles and practices. Strong analytical and problem-solving skills. Willingness to learn and adapt quickly in a fast-paced environment. Good written and verbal communication skills.

Hands on experience in budgeting and forecasting and align with Business stakeholders Reviewing business performance with key stakeholders Involvement in Capacity planning Variance analysis and reporting Business partner for driving KPI performance with cross functional team. Price and margin management Inventory monitoring and control Cost center accounting and controlling Fixed cost analysis Checking of Compliance with the calculation guideline PPC analysis and financial viability analysis for Localization / Capex projects Contribute as Team-player in common topics Qualifications CA / ICWA with 4-6 year of relevant Experience

Job Title : Senior DevOps Engineer Infrastructure & Platform Specialist Department : Product and Engineering Location : Remote / Kolkata, WB (On-site) Job Summary: A Senior DevOps Engineer is responsible for designing, implementing, and maintaining the operational aspects of cloud infrastructure. Their goal is to ensure high availability, scalability, performance, and security of cloud-based systems. Key Responsibilities Design and maintain scalable, reliable, and secure cloud infrastructure.Address integration challenges, data consistency. Choose appropriate cloud services (e.g., compute, storage, networking) based on business needs. Define architectural best practices and patterns (e.g., microservices, serverless, containerization). Ensure version control and repeatable deployments of infrastructure. Automate cloud operations tasks (e.g., deployments, patching, backups). Implement CI/CD pipelines using tools like Jenkins, GitHub Actions, GitLab CI, etc Design and implement cloud monitoring and alerting systems (e.g., CloudWatch, Azure Monitor, Prometheus, Datadog, manage engine). Optimize performance, resource utilization, and cost across environments. Capacity planning of resources.- Resource planning and deployment (HW, SW, Capex). Financial forecasting. Tracking and Management of allotted budget. Cost optimization with proper architecture and open source technologies . Ensure cloud systems follow security best practices (e.g., encryption, IAM, zero-trust principles,VAPT). Implement compliance controls (e.g., HIPAA, GDPR, ISO 27001). Conduct regular security audits and assessments . Build systems for high availability, failover, disaster recovery, and business continuity. Participate in incident response and post-mortems. Implement and manage Service Level Objectives (SLOs) and Service Level Indicators (SLIs). Work closely with development, security, and IT teams to align cloud operations with business goals. Define governance standards for cloud usage, billing, and resource tagging. Provide guidance and mentorship to DevOps and engineering teams. Keep updating infrastructure/deployment documents . Interacting with prospective customers in pre-sales meetings to showcase architecture and security layer of the product and answering questions. Key Skills & qualifications : Technical Skills VM provisioning and infrastructure ops on AWS, GCP, or Azure. Experience with API gateways (Kong, AWS API Gateway, NGINX). Experience managing MySQL and MongoDB on self-hosted infrastructure. Operational expertise with Elasticsearch or Solr. Proficient with Kafka, RabbitMQ, or similar message brokers. Hands-on experience with Airflow, Temporal, or other workflow orchestration tools. Familiarity with Apache Spark, Flink, confluent/devezium or similar streaming frameworks. Strong skills in Docker, Kubernetes, and deployment automation. Experience writing IaC with Terraform, Ansible, or CloudFormation. Building and maintaining CI/CD pipelines (GitLab, GitHub Actions, Jenkins). Experience with monitoring/logging stacks like Prometheus, Grafana, ELK, or Datadog. Sound knowledge of networking fundamentals (routing, DNS, VPN, TLS/SSL, firewalls). Experience designing and managing HA/DR/BCP infrastructure. Bonus Skills Prior involvement in SOC 2 / ISO 27001 audits or documentation. Hands-on with VAPT processes especially working directly with clients or security partners. Scripting in Go, in addition to Bash/Python. Exposure to service mesh tools like Istio or Linkerd. Experience: Must h ave 7+ years of experience as DevOps Engineer OTHER DETAILS Engagement : Full Time No. of openings : 1 About SuperProcure SuperProcure is transforming Indian logistics with its next-generation Transportation Management System (TMS) that streamlines and digitizes the entire logistics value chain from vehicle sourcing to freight accounting. SP platform enables seamless collaboration among multiple enterprises, delivering real-time visibility and transparency to all stakeholders. Trusted by Fortune 500 clients like Tata Chemicals, Tata Consumer, ITC, Asian Paints, etc. SuperProcure is solving India s logistics inefficiency responsible for nearly 14% of the GDP by automating manual processes and breaking down operational silos. Backed by IndiaMart, Caret Capital, and IIM Calcutta, and recognized as one of Asia s top TMS providers, we re on a bold mission to save 1% of India s GDP in logistics costs, making Indian industries more competitive globally while simplifying and empowering logistics teams every day. Life @ SuperProcure SuperProcure operates in an extremely innovative, entrepreneurial, analytical, and problem-solving work culture. Every team member is fully motivated and committed to the companys vision and believes in getting things done. In our organization, every employee is the CEO of what he/she does; from conception to execution, the work needs to be thought through. Our people are the core of our organization, and we believe in empowering them and making them a part of the daily decision-making, which impacts the business and shapes the companys overall strategy. They are constantly provided with resources, mentorship, and support from our highly energetic teams and leadership. SuperProcure is extremely inclusive and believes in collective success. Looking for a bland, routine 9-6 job? PLEASE DO NOT APPLY. Looking for a job where you wake up and add significant value to a $180 Billion logistics industry every day? DO APPLY. . Culture: All challenges and fun associated with start-ups. Competitive salary, responsibilities, flat hierarchy, daily challenges, long working hours, delivery pressure, and a fun workplace.

About the Job We are changing the way people think about customer care, and we need your help! Were seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a dedicated IntouchCX program. We’re looking for a leader who has the vision, experience and passion to contribute to our culture and the success of our programs. As Workforce Manager, You Will Work closely with Operations to ensure all team members are focused on the delivery of company goals and objectives of our partners Interact with external partners and develop long term relationships Assist in analyzing partner metrics and staffing on a consistent basis Make recommendations for efficiencies on programs Actively manage, support, motivate and retain members of the Workforce team Participate in Sales meetings and requests for information Maintain awareness of emerging industry tools As Workforce Manager, You Have A University or College Degree in a related discipline (Computer Science, Marketing, Communications, Business) Experience working with Aspect software (considered an asset) Strong analytical, problem-solving, technical, information-management and decision-making skills Demonstrated strong interpersonal and communication skills Superior organizational skills and the ability to follow through Ability to work in a fast-paced, hectic & changing environment Ability to effectively interact with employees at all levels and people from diverse backgrounds Ability to think strategically Ability to plan and monitor for results

Role & responsibilities: * Production plan issuance * Checklist review and adherence * Capacity report formation * Despatch sheet updating * Export marketing and despatch coordination Preferred candidate profile: Any Graduate

Your Role Monitor and analyzemainframe system performanceusing tools likeRMF, SMF, and other performance monitoring utilities. Conductcapacity planningby forecasting future resource needs based on usage trends and business growth. Performperformance tuningby optimizing system configurations and implementing best practices. Generate and presentregular reportson system performance, capacity utilization, and trends, with actionable recommendations. Collaborate withapplication developers, infrastructure engineers, and other IT teams to resolve performance issues and implement enhancements. Your Profile 4-12 years of experience in mainframe performance and capacity planning, especially with IBM z/OS systems. Proficient in usingRMF, SMF, and other performance and capacity planning tools. Stronganalytical and problem-solving skillsto identify and resolve performance bottlenecks. Excellentcommunication skillsto collaborate effectively with technical and non-technical stakeholders. What will you love working at Capgemini Work onenterprise-scale mainframe environmentssupporting mission-critical operations. Gain exposure toadvanced performance monitoring and capacity planning tools. Clear career progression fromoperations to architecture and leadership roles. Be part ofhigh-impact projectsthat ensure system reliability, scalability, and performance. Location - Kolkata,Mumbai,Noida,Pune,Tiruchirapalli,Bengaluru,Chennai,Coimbatore,Gandhinagar,Gurugram,Hyderabad

Conduct performance analysis and tuning activities for Mainframe systems , including CPU utilization , memory management , I/O throughput , and response times . Monitor system performance metrics and analyze performance data to identify bottlenecks, trends, and areas for optimization. Collaborate with development teams, system administrators, and architects to design, implement, and tune Mainframe applications and subsystems for optimal performance. Develop and execute performance testing plans, including workload modeling , benchmarking , and capacity planning , to ensure systems can handle expected loads and peak demands. Implement performance monitoring tools and automated processes to proactively detect and address performance issues before they impact users or business operations. Provide recommendations and solutions for improving system performance, scalability, and reliability based on performance analysis findings. Work closely with vendors and support teams to troubleshoot and resolve performance-related issues in Mainframe software , hardware, and network components. Document performance tuning activities, best practices, and guidelines for internal reference and knowledge sharing. Stay current with emerging technologies, tools, and techniques in Mainframe performance engineering and share knowledge within the team. Required Experience: Minimum of 5+ years of experience in Mainframe performance engineering . Required Skills Mainframe, Performance Tuning,CPU, Memory, I/O Tuning & Capacity Planning, Omegamon, Sysview, Mainview

Responsibilities: Monitor the team inbox consistently and acknowledge incoming emails within defined SLAs Thoroughly review each job request to understand client requirements; proactively seek clarification when needed Confirm realistic deadlines with clients based on the current job queue and available resources Assign jobs to designers based on individual skill sets and address any queries they may have Track job progress closely to ensure on-time delivery, maintaining high-quality standards at all times Perform a final quality check to verify that all client requirements have been fulfilled before delivery Actively participate in process improvement initiatives and contribute innovative ideas to support organizational growth Eligibility Criteria: Strong multitasking abilities and a commitment to following established processes Excellent written and verbal communication skills in English High attention to detail and accuracy Positive attitude and enthusiasm for working in a dynamic, fast-paced environment Collaborative mindset with the ability to work effectively with team members Flexible, dependable, and approachable demeanor Strong client orientation with a willingness to go the extra mile Ability to work independently and take full ownership of assigned responsibilities Proficiency in Microsoft PowerPoint, Word, and Excel (experience in PowerPoint design is a plus) Strong comprehension and problem-solving skills Bachelors degree in any discipline Experience Required: 2 to 3 years of experience in a similar role Prior experience in professional services firms such as McKinsey, Ernst & Young, RRD, or similar organizations is preferred

Description The Registration & Compliance (R&C) organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the 'ill-intentioned' Protecting the interests of the end users is our top priority, balancing being compliant and giving a great customer experience Our team achieves this objective through a combination of automated and manual investigations of the seller transactions on our marketplace We are looking for a exceptional leader who is passionate about the Customer Experience, who thinks/acts globally, and who has the ability to contribute major new innovations in the industry to join us as Workforce Program Manager, Lead various projects for WFM and Ops which has direct impact on cost, sla and SX, Primary responsibility for functions within R&C owning end to end Service level delivery and Headcount utilization Provide a blended leadership support of multiple programs by looking into inhouse cross flexing, outsourcing opportunities, managing tool migrations ,etc Clearly communicate dependencies and partner with teams on changes or deviations to plan Participate in wider R&C projects and initiatives, Coordinate with Operations, Training, Vendors, Capacity Planning, Forecasting and Finance teams to meet the project timelines with right level of approval mechanisms Fully leverage existing technology, including global standardization of reporting Root cause analysis and corrective action plan for variances in vendor operational performance Proven track record of sound decision making, taking ownership, and delivering results in a leadership role, Track record of having earned the trust of leadership by challenging norms, upgrading team performance, enabling growth, and improving efficiency, Ability to dive deep into data, existing processes, people, and technology challenges in order to identify risks and opportunities, Basic Qualifications 5+ years of program or project management experience 5+ years of working cross functionally with tech and non-tech teams experience Experience defining program requirements and using data and metrics to determine improvements Experience defining program requirements and using data and metrics to determine improvements Bachelors Degree in a quantitative field (engineering, economics, math, statistics) Experience of 5+ years in leading a workforce planning team and outsourcing projects, Experience building capacity models using various statistical tools for forecasting and optimization, Preferred Qualifications Masters Degree in a quantitative field (engineering, economics, math, statistics) Experience in Aspect or equivalent eWFM platform Experience in advanced data analytics, relevant to WFM and Ops metrics Experience in managing multi-geography based teams Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, amazon jobs / content / en / how-we-hire / accommodations for more information If the country/region youre applying in isnt listed, please contact your Recruiting Partner, Company ADCI BLR 14 SEZ Job ID: A3037108 Show