Sr. Analyst / Team Lead - WFM Capacity Planning Golden Opportunities

6.0 - 11.0 years

14 Lacs

bengaluru

Work from Office

We are seeking a highly skilled Senior Analyst/Team Lead to lead our Workforce Management (WFM) Capacity Planning team. The ideal candidate will have experience in capacity planning, workforce management, and resource planning, with a strong understanding of scheduling, shrinkage, and AHT (Average Handling Time) management. Responsibilities Develop and implement capacity planning models to optimize workforce utilization and improve efficiency Lead the WFM Capacity Planning team to achieve business objectives and improve customer satisfaction Collaborate with stakeholders to gather requirements and provide data-driven insights to inform business decisions Design and implement scheduling strat...

Posted 2 weeks ago

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Financial Crimes Senior Manager ( Executive Director) Wells Fargo

6.0 - 11.0 years

7 - 17 Lacs

Hyderabad

Work from Office

About this role: Wells Fargo is seeking a Financial Crimes Senior Manager (Executive Director) who will be responsible for product change management, operational performance management, capacity modeling and other cross-organizational support in Financial Crimes Risk Management group. In this role, you will: Manage and develop teams of individual contributors and managers in roles with moderate complexity and risk responsible for implementing and maintaining an effective financial crimes program for the company Engage and influence stakeholders, internal partners and peers Ensure execution and ongoing management of a risk based financial crimes program across the enterprise or large to mid-s...

Posted 2 months ago

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