Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Join Kyndryl as a Asset Management Specialist and take charge of a dynamic role that puts you at the forefront of delivering exceptional IT services to our customers. As a specialist, you'll be responsible for ensuring timely and effective resolution of customer issues, coordinating and managing service requests, and maintaining constant communication with customers throughout the service process. At Kyndryl, you'll have the opportunity to work with other IT teams, end-users, and stakeholders across the organization to ensure that service delivery is aligned with the needs and expectations of the business. As a part of our team, you'll be instrumental in documenting and updating service management procedures and workflows, monitoring and reporting on service level agreements (SLAs), and ensuring that our ITSM systems are maintained and updated to support efficient and effective service delivery. Responsibilities Includes: Day to Day activities of Asset Management Function that include preparing and uploading reports. Generate non-compliance reconciliation reports (Weekly/Monthly) Manage enterprise-wide compliance with all software license agreements by monitoring and enforcing proper software usage policies and guidelines to ensure that there is no non-conformance Read and understand software licenses to ensure Company is complying; take corrective action if necessary Conduct internal software audits to identify variances between deployed and licensed software; ensure deployed software aligns with the quantity and licensing models purchased; rectify variances between deployed and licensed software. Oversee the purchase of all software licenses; ensure appropriate quantities and licensing models are purchased, determine contract requirements, ensure orders are placed and validate proper payment. Coordinate software license renewals with requesters/tower leads Procured and maintained Flexera license. Ensure retention of all proof-of-license documentation Contribute to the ITAM strategic plans and support projects related to it ServiceNow or Other Discovery Asset Management tools to meet the organization’s asset management needs. Continuously optimize the use of discovery tools to enhance asset management processes Manage and support the effective use of the CMDB and the supporting ITAM functions Prepare and present detailed asset performance reports to senior management and stakeholders. Managed software licensing and compliance (DTLT, Flexera vs. AR) Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Experience: Bachelor’s degree in computer science or information technology, or equivalent experience Minimum 4 years of experience in Asset management Overseeing end-to-end asset management across the organization. Deep understanding of software asset management, especially for knowing how to manage the IBM Software’s, VMware Software’s and Oracle Software, Red hat/SUSE Linux S/Ws, etc . Well versed in ILMT sub capacity reporting Service Now or Other Discovery Asset Management tools to meet the organization’s asset management needs. Preferred Technical and Professional Certification: Prior experience with one of the Big 4 audit firms conducting audits is a plus. Strong leadership and communication skills, with the ability to collaborate effectively in a global environment. In-depth knowledge of optimization strategies, and compliance requirements. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
