231 Cap Jobs - Page 3

-Increasing Distribution through Coding of new Partners & increasing LA base -Pragati Promotion -SAP CAP Creation -Partner Promotion -Handhold & Coach Distribution for Recruitment -Minimum Distribution Criteria of 8:80Business Parameters -Meet the budgeted business numbers -Maintain minimum Persistency of 85% -Coach & Train Agency to work Independently & Digitally -Meet the CLA numbers -Initiatives to improve Partner Income -Periodic meeting of Partners & Las -Support Agency with all relevant report & MISPrimary Responsibilities External Relations Internal Relations Educational qualifications preferred CategoryBachelor's Degree

Position description: Recruitment Parameters -Increasing Distribution through Coding of new Partners & increasing LA base -Pragati Promotion -SAP CAP Creation -Partner Promotion -Handhold & Coach Distribution for Recruitment -Minimum Distribution Criteria of 8:80 Business Parameters -Meet the budgeted business numbers -Maintain minimum Persistency of 85% -Coach & Train Agency to work Independently & Digitally -Meet the CLA numbers -Initiatives to improve Partner Income -Periodic meeting of Partners & Las -Support Agency with all relevant report & MIS Primary Responsibilities: External Relations Internal Relations Educational qualifications preferred Category: Bachelor's Degree.

Designation Chief Managing Partner (Dist_Dep42 CMP) Position description Recruitment Parameters -Increasing Distribution through Coding of new Partners & increasing LA base -Pragati Promotion -SAP CAP Creation -Partner Promotion -Handhold & Coach Distribution for Recruitment -Minimum Distribution Criteria of 8:80 Business Parameters -Meet the budgeted business numbers -Maintain minimum Persistency of 85% -Coach & Train Agency to work Independently & Digitally -Meet the CLA numbers -Initiatives to improve Partner Income -Periodic meeting of Partners & Las -Support Agency with all relevant report & MIS Primary Responsibilities External Relations Internal Relations Educational qualifications preferred Category Bachelor's Degree

Designation: Senior Managing Partner (Dist_Dep42 SMP) Years of experience: 3 to 6 Position description: Recruitment Parameters -Increasing Distribution through Coding of new Partners & increasing LA base -Pragati Promotion -SAP CAP Creation -Partner Promotion -Handhold & Coach Distribution for Recruitment -Minimum Distribution Criteria of 8:80 Business Parameters -Meet the budgeted business numbers -Maintain minimum Persistency of 85% -Coach & Train Agency to work Independently & Digitally -Meet the CLA numbers -Initiatives to improve Partner Income -Periodic meeting of Partners & Las -Support Agency with all relevant report & MIS Primary Responsibilities: External Relations Internal Relations Educational qualifications preferred Category: Bachelor's Degree

Senior Managing Partner (Dist_Dep42 SMP)Position descriptionRecruitment Parameters -Increasing Distribution through Coding of new Partners & increasing LA base -Pragati Promotion -SAP CAP Creation -Partner Promotion -Handhold & Coach Distribution for Recruitment -Minimum Distribution Criteria of 8:80Business Parameters -Meet the budgeted business numbers -Maintain minimum Persistency of 85% -Coach & Train Agency to work Independently & Digitally -Meet the CLA numbers -Initiatives to improve Partner Income -Periodic meeting of Partners & Las -Support Agency with all relevant report & MISPrimary Responsibilities External Relations Internal Relations Educational qualifications preferred CategoryBachelor's Degree

Designation Branch Managing Partner - Kotak Agency - Field Sales, (L6) Experience5-8 yrs Position description Recruitment Parameters Increasing Distribution through Coding of new Partners & increasing LA base Pragati Promotion SAP CAP Creation Partner Promotion Handhold & Coach Distribution for Recruitment Minimum Distribution Criteria of 8:80 Business Parameters Meet the budgeted business numbers Maintain minimum Persistency of 85% Coach & Train Agency to work Independently & Digitally Meet the CLA numbers Initiatives to improve Partner Income Periodic meeting of Partners & Las Support Agency with all relevant report & MIS Primary Responsibilities External Relations Internal Relations Educational qualifications preferred Category Bachelor's Degree

Designation Chie f Managing Partner (Dist_Dep42 CMP) Position description Recruitment Parameters Increasing Distribution through Coding of new Partners & increasing LA base Pragati Promotion SAP CAP Creation Partner Promotion Handhold & Coach Distribution for Recruitment Minimum Distribution Criteria of 8:80 Business Parameters Meet the budgeted business numbers Maintain minimum Persistency of 85% Coach & Train Agency to work Independently & Digitally Meet the CLA numbers Initiatives to improve Partner Income Periodic meeting of Partners & Las Support Agency with all relevant report & MIS Primary Responsibilities External Relations Internal Relations Educational qualifications preferred Category Bachelor's Degree

Designation Chie f Managing Partner (Dist_Dep42 CMP) Position description Recruitment Parameters -Increasing Distribution through Coding of new Partners & increasing LA base -Pragati Promotion -SAP CAP Creation -Partner Promotion -Handhold & Coach Distribution for Recruitment -Minimum Distribution Criteria of 8:80 Business Parameters -Meet the budgeted business numbers -Maintain minimum Persistency of 85% -Coach & Train Agency to work Independently & Digitally -Meet the CLA numbers -Initiatives to improve Partner Income -Periodic meeting of Partners & Las -Support Agency with all relevant report & MIS Primary Responsibilities External Relations Internal Relations Educational qualifications preferred Category Bachelor's Degree

Designation Chief Managing Partner (Dist_Dep42 CMP) Position description Recruitment Parameters Increasing Distribution through Coding of new Partners & increasing LA base Pragati Promotion SAP CAP Creation Partner Promotion Handhold & Coach Distribution for Recruitment Minimum Distribution Criteria of 8:80 Business Parameters Meet the budgeted business numbers Maintain minimum Persistency of 85% Coach & Train Agency to work Independently & Digitally Meet the CLA numbers Initiatives to improve Partner Income Periodic meeting of Partners & Las Support Agency with all relevant report & MIS Primary Responsibilities External Relations Internal Relations Educational qualifications preferred Category Bachelor's Degree

Are you a seasoned medical professional with a passion for healthcare leadership and operational excellence ? Join a globally recognized healthcare organization with a world-class presence, multiple international offices, and prestigious accreditations, including ISO and CAP . As we continue to expand, we are seeking an Lab Director to oversee and manage multi-location medical center operations across countries , ensuring top-tier patient care and service efficiency. As a Lab Director , you will play a pivotal role in shaping and optimizing laboratory operations across multiple locations. This position is based at our Corporate Office , with opportunities for international travel as required. You will lead a team of laboratory professionals, drive quality control initiatives, and implement best-in-class operational strategies to support the organizations growth. Key Responsibilities: Oversee and manage laboratory operations across multiple locations Ensure compliance with ISO, CAP, and global healthcare regulations Lead quality control programs, accreditation processes, and policy development Supervise and mentor laboratory managers, technicians, and scientific staff Develop and implement new laboratory testing methodologies and protocols Manage budgeting, procurement, and strategic planning for lab operations Work closely with medical and corporate teams to integrate cutting-edge lab technologies Represent the organization in global laboratory forums, conferences, and accreditation bodies Qualifications MBBS/MD in Pathology from Govt College only Must have done SRShip Min 02 year of Exp

Designation Chie f Managing Partner (Dist_Dep42 CMP) Position description Recruitment Parameters -Increasing Distribution through Coding of new Partners & increasing LA base -Pragati Promotion -SAP CAP Creation -Partner Promotion -Handhold & Coach Distribution for Recruitment -Minimum Distribution Criteria of 8:80 Business Parameters -Meet the budgeted business numbers -Maintain minimum Persistency of 85% -Coach & Train Agency to work Independently & Digitally -Meet the CLA numbers -Initiatives to improve Partner Income -Periodic meeting of Partners & Las -Support Agency with all relevant report & MIS Primary Responsibilities External Relations Internal Relations Educational qualifications preferred Category Bachelor's Degree

Designation Chie f Managing Partner (Dist_Dep42 CMP) Position description Recruitment Parameters -Increasing Distribution through Coding of new Partners & increasing LA base -Pragati Promotion -SAP CAP Creation -Partner Promotion -Handhold & Coach Distribution for Recruitment -Minimum Distribution Criteria of 8:80 Business Parameters -Meet the budgeted business numbers -Maintain minimum Persistency of 85% -Coach & Train Agency to work Independently & Digitally -Meet the CLA numbers -Initiatives to improve Partner Income -Periodic meeting of Partners & Las -Support Agency with all relevant report & MIS Primary Responsibilities External Relations Internal Relations Educational qualifications preferred Category Bachelor's Degree

Designation: Senior Managing Partner (Dist_Dep42 SMP) Years of experience: 3 to 6 Salary Range: INR to (Annual) Position description: Recruitment Parameters -Increasing Distribution through Coding of new Partners & increasing LA base -Pragati Promotion -SAP CAP Creation -Partner Promotion -Handhold & Coach Distribution for Recruitment -Minimum Distribution Criteria of 8:80 Business Parameters -Meet the budgeted business numbers -Maintain minimum Persistency of 85% -Coach & Train Agency to work Independently & Digitally -Meet the CLA numbers -Initiatives to improve Partner Income -Periodic meeting of Partners & Las -Support Agency with all relevant report & MIS Primary Responsibilities: External Relations Internal Relations Educational qualifications preferred Category: Bachelor's Degree Field specialization: Degree: Academic score: Institution tier: Required Certification/s: Required Training/s: Required work experience Industry: Role: Years of experience: to Key Performance Indicators: Required Competencies: Required Knowledge: Required Skills: Required abilities Physical: Other: Work Environment Details: Specific requirements Travel: Vehicle: Work Permit: Other details Pay Rate: Contract Types: Time Constraints: Compliance Related: Union Affiliation:

JD for SAP BTP Developer. Key Responsibilities: Design, develop, and deploy applications using SAP BTP services including CAP, Node.js/Java, SAP Fiori/UI5, and SAP HANA Cloud. Build and extend SAP applications using BTP Extension Suite. Integrate SAP and non-SAP systems using SAP Integration Suite (Cloud Integration, API Management). Leverage SAP Business Application Studio and Web IDE for app development. Implement authentication/authorization using XSUAA and SAP Identity services. Optimize application performance and scalability in cloud environments. Collaborate with functional consultants and end-users to gather requirements and deliver business solutions. Stay updated with the latest SAP BTP tools, features, and best practices.

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP ABAP Development for HANA, SAP ABAP Cloud, ABAP RAP (RESTful Application , CAP Modelling Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. Your typical day will involve collaborating with team members to develop innovative solutions and enhance application functionality. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Develop and implement SAP ABAP Object Oriented Development solutions.- Create and maintain SAP ABAP Cloud applications.- Collaborate with cross-functional teams to deliver high-quality solutions.- Provide technical expertise and support to enhance application performance.- Stay updated on industry trends and best practices to drive continuous improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP ABAP Development for HANA, OData, CDS Views, ABAP RAP (RESTful Application Programming)- Strong understanding of SAP ABAP Development for HANA.- Must To Have Skills: Hands-on experience in understanding the system landscape environments.- Good To Have Skills: Experience with SAP Fiori and SAPUI5.- Hands-on experience with SAP ABAP Object Oriented Programming (OOPs) and CAPM.- Hands-on knowledge in Adobe forms, ODATA service and understand the different project methodologies especially the Agile and Scrum frameworks. Additional Information:- The candidate should have 5+ years of experience in SAP ABAP Development for HANA, OData, CDS Views, ABAP RAP (RESTful Application Programming)- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP BTP Integration Suite, SAP UI5 Development, SAP ABAP Cloud, SAP CAP (Cloud Application Pro Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, the ideal candidate will be responsible for designing, developing, and implementing scalable integration solutions and cloud-based applications using the SAP Business Technology Platform and Cloud Application Programming Model. You will work closely with cross-functional teams to streamline business processes and enable digital transformation. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure effective communication within the team and stakeholders Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP BTP Integration Suite, SAP CAP (Cloud Application Programming Model)- Strong understanding of SAP BTP Integration Suite- Experience in SAP UI5 Development and SAP ABAP Cloud- Hands-on experience building CAPM apps (Node.js/Java), CDS views, and service definitions.- Solid understanding of REST/OData APIs, JSON, XML, and asynchronous messaging.- Familiarity with Git, CI/CD pipelines, and DevOps practices. Additional Information:- The candidate should have a 8 years of experience in SAP BTP Integration Suite, SAP CAP (Cloud Application Programming Model)- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Designation: Area HR Base Location: Hyderabad Minimum Qualification : Post Graduate Preferred Years of Experience: 1-4Years Preferred Skills: Experience in Retail HR and Employee Grievance handling Flexible to Travel Key Result Areas Financial Controlling manpower cost Maintaining percentage of salary to NSV Keeping a cap on salary cost of entry level Reducing consulting cost Sourcing people in house Controlling cost Customer Avoiding external hiring of Store Managers and Asst. Store Managers to enrich the internal talent Identifying potential employees and training them for higher promotion. Proper adherence to training calendar Employee Satisfaction survey on various parameters (Retail Vibes). Form action plan based on areas of improvement. Employee Engagement Internal Processes Quarterly Appraisal System and feedbacks Recruitment- Giving Job Requirements Selected based on requirements On boarding done under Adecco Confirmation HR Promises Minimum TAT duration Ensuring salary on time ID cards, employment letter, offer letter, insurance card on time. Performance approvals are done on time F&F Closures Controlling Attrition Career management Learning and growth Spending time on growth and development Learning and implementing new things Handling at least one cross functional project

We are seeking a skilled Java Developer with 2-3 years of experience to join our team. The ideal candidate should have strong programming skills in Java and experience with SAP BTP services such as SAP Document Management, XSUAA, HANA DB, and Destination Service. Knowledge of CAP, OData, Redis/HANA DB, and agile development methodologies is essential. The candidate will collaborate with business process owners, technical product owners, and developers to enhance solution architecture, ensure security compliance, and drive feature roadmaps. Strong communication and problem-solving skills are required.

Over 6 years of experience in working with SAP technologies (ABAP, ABAP on HANA, SAPUI5/Fiori) End to end hand-on experience of SAP BTP Services (SAP CF Service Offerings like Destination, Portal/Launchpad, Object Store, Connectivity, Workflows. Etc) Good hands on experience in BTP services such as BAS, Build workzone, CAP development Experience in OData services ABAP OOPS Experience in SAP HANA, SAP CAP, SAP Cloud Foundry Good understanding of Data Modeling requirement analysis Experience in SAP Business Application Studio using CDS Good Understanding of SAPUI5 framework and architecture Experience in developing SAPUI5 application using ODATA service endpoint (V2 or V4) Experience in Standard and Custom SAP Fiori Applications Experience in Custom controls in SAP UI5 and Integration of 3rd party controls Hands on experience and a good understanding in HTML, CSS and JavaScript Experience in Fiori Launchpad Portal configurations and application deployment Good to have Understanding of SAP security Experience in SAP BTP cloud administration Experience in developing SAPUI5 application using Rest Web services endpoints Experience in SAP Multi Target Application Experience in Launchpad Theme Designing

We are looking forward to hire SAP BTP Professionals in the following areas : 1. SAP BTP exposure Understanding SAP BTP: A solid grasp of SAP Business Technology Platform (BTP), including its core services like SAP HANA Cloud, SAP Integration Suite, SAP AI/ML, and SAP Mobile Services. SAP Cloud Foundry: Understanding Cloud Foundry as the application runtime environment for developing cloud-native applications in SAP BTP. 2. Cloud Application Programming (CAPM ) Core CAP Concepts: Understanding the key principles of the Cloud Application Programming Model, such as service definitions, entities, data models, service bindings, and business logic. Familiarity with CAP CDS (Core Data Services) for defining data models and CAP Node. js or CAP Java for implementing business logic. CAP CLI (Command-Line Interface): Ability to use CAP tools to scaffold, test, and deploy applications. 3. Programming Languages and Frameworks JavaScript/Node. js: Since CAP supports Node. js, knowledge of JavaScript and its Node. js environment is essential for developing backend services. Java: Some implementations of CAP applications are built with Java, so familiarity with Spring Boot and Java frameworks may be helpful. OData and REST APIs: CAP applications often expose data via OData or RESTful APIs, so understanding how to consume and expose data through these protocols is necessary. SAP HANA Database and CDS (Core Data Services) SAP HANA Knowledge: As SAP BTP and CAP are tightly integrated with SAP HANA, understanding how to interact with HANA database and its advanced features (like SQLScript, table functions, etc. ) is crucial. CDS (Core Data Services): Experience with CDS to model data and create entities, views, and associations. This includes defining annotations for business logic, authorization, and UI capabilities. SAP Fiori and UI5 (Frontend Development) SAP Fiori: Knowledge of Fiori design principles and how to build modern, user-friendly UIs for SAP applications. SAP UI5: Familiarity with SAP UI5 (a framework for building responsive UIs), which integrates closely with CAP applications to provide front-end solutions. Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

Role Overview: We are seeking a dynamic and detail-oriented Associate Video Producer to lead and execute end-to-end video content creation at each NIAT campus. You will own the full campus content workflowfrom ideation and coordinating shoots with the cinematographer to managing footage, basic editing, content delivery, and syncing content with central teams. You're part producer, part creative lead, and fully committed to making storytelling happen daily on campus. Key Responsibilities: Plan, coordinate, and support all video shoots on campus in alignment with the central brand and production teams. Liaise with students, faculty, and the cinematographer to prepare for shoots and direct on-ground content. Manage content folders, sync footage, and handle asset handovers. Perform basic video editing and clipping for social-ready content. Monitor and support content campaigns such as student vlogs, tech demos, and more. Anchor videos when required and contribute to student-driven content initiatives. Ensure smooth operations of on-campus content creation every week in collaboration with the brand team. Requirements: 1-3 years of experience in media production, video production, or related fields. Experience in content creation and on-camera work is a plus. Hands-on experience in organizing shoots and working with video content. Basic video editing skills (using Premiere Pro, CapCut, or similar tools) and familiarity with camera operations. Comfortable working on-camera and leading small crews. Strong organizational and communication skills. A self-starter with a collaborative mindset and a passion for content creation.

Candidate should have very good UI5 & BTP skills Have a strong hands-on experience of BTP and utilized one or more services. Have good knowledge on one or more non-SAP technologies such as Javascript, JQuery, CAP etc.. Required Candidate profile Exp. in implementation projects with creating custom apps/configurations. Should be able to co-ordinate with multiple stakeholders and deliver projects independently. Exp. on S/4HANA will be good.

Role & responsibilities Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP ABAP Cloud. - Strong understanding of SAP Cloud Platform. - Experience with SAP Fiori development. - Hands-on experience in SAP Cloud Application Programming Model (CAP). - Knowledge of SAP Cloud SDK. - Good To Have Skills: Experience with SAP S/4HANA integration. Job Location Pan India

Job Summary Are you a customer-focused professional with a passion for advocacy, leadership, and excellence? Do you thrive in a high-achieving, growth-oriented culture where you can be confident and have a clear sense of purpose? Would you enjoy building camaraderie with a team of diverse people from around the world who share the drive to be trusted strategic advisors to executives in high-impact situations? If so, we invite you to consider joining NetApp s Customer Assurance Program (CAP) team! CAP is a global autonomous team of advocacy champions whose primary purpose is to sustain customer confidence and trust in NetApp. CAP serves as the highest level of escalation within NetApp, activated by exception when standard channels have proven inadequate. Once CAP accepts an engagement, the CAP Manager advocates for the best interests of both customer and NetApp while owning, managing, and resolving critical situations with a holistic ownership mindset, striving to turn risks into high-impact opportunities. In addition to escalation management, a CAP Manager will also have opportunities to lead or actively participate in continuous improvement projects and initiatives, championing the voice of our organization and customers. This provides further opportunities to lead global cross-functional teams, proposing new ideas, identifying root causes and systemic issues, recommending and implementing process improvements, and driving organizational change to enhance NetApps support quality. Job Requirements Key Responsibilities Own and drive the resolution of critical customer escalations with end-to-end accountability, ensuring alignment with NetApp s strategic goals. Conduct holistic situation appraisals and problem analyses to uncover specific customer pain points and drive resolution strategies that deliver long-term value. Lead diverse, cross-functional virtual teams across geographies, time zones, and cultures to resolve complex technical and business challenges, ensuring alignment with organizational priorities. Build trusted and sustained relationships with stakeholders across NetApp, customers, and partners, securing their commitment to expedite resolution and drive systemic improvements. Act as a strategic advisor to executives, confidently managing expectations, providing actionable insights, and serving as the primary point of contact throughout the CAP engagement. Develop and execute resolution plans that balance time, cost, and customer satisfaction, while identifying risks and implementing mitigation strategies to achieve sustainable outcomes. Communicate effectively with multicultural, cross-functional audiences at all levels, delivering clear, concise updates in both verbal and written formats. Simultaneously manage multiple high-impact escalations, projects, and initiatives, driving outcomes that align with NetApp s strategic objectives. Document processes and resolutions with precision and clarity, ensuring insights are leveraged for continuous improvement and alignment with organizational goals. Identify systemic trends and root causes of escalations, driving improvements across People, Processes, and Products to enhance customer satisfaction and operational efficiency. Lead or contribute to CAPs continuous improvement initiatives and strategic projects, aligning outcomes with NetApp s organizational vision and goals. Required Skills and Attributes Be flexible and adaptable in fast-paced, volatile situations, quickly understanding escalation landscapes and adjusting to evolving changes and customer expectations Develop and maintain strong relationships with key cross-functional stakeholders Exhibit executive presence with excellent verbal and written communication skills, consistently delivering high-quality outputs Communicate effectively under pressure, regardless of audience or issue complexity Embody a "whatever it takes" attitude to remove obstacles, gain buy-in, and convey urgency in any situation, executing tasks with efficacy, accuracy, and consistency Demonstrate strong situational and cross-functional leadership when managing escalations or projects and initiatives, owning and driving resolutions Think and act as an owner, taking initiative and personal responsibility for your own work and holding others accountable for theirs as the situation requires Maintain diplomacy, assurance, and calm under pressure, balancing empathy and assertiveness when conveying needs and making challenging decisions Embrace a growth mindset, viewing challenges as opportunities to learn and grow Collaborate and leverage the strengths of others to achieve better outcomes Foster an environment where others feel inspired to be their best selves Possess strong time management skills to handle multiple complex issues simultaneously across various time zones Holistically evaluate and clearly communicate the implications of decisions made during CAP engagements Learn core technical knowledge of NetApp products and solutions. Desired Experience and Education History of at least 8-10 years work experience in the high-tech industry*. Proven record of leading globally distributed teams in support of Fortune 500 companies. Demonstrated ability in restoring and/or maintaining trust with customers at all levels. Extensive experience owning and resolving complex and/or critical situations. Strong background in delivering high-quality output to executive audiences. Skilled at influencing senior leadership and customers towards win-win agreements for successful outcomes. Proficiency in Microsoft 365 Suite and fundamental knowledge of storage infrastructure technologies. *A combination of relevant education, training, and/or certifications, along with industry experience, may be considered instead of the required 8-10 years of work experience. About NetApp NetApp is the global Intelligent Data Infrastructure leader enabling organizations to manage any data, for any application, anywhere it s needed - optimized, secured, and protected by intelligence. Only NetApp provides a silo-less approach combining unified data storage with enterprise-grade storage service natively embedded in the world s biggest clouds. We offer integrated data services with built-in data resilience, policy-based governance, and CloudOps solutions with AI-powered optimization of on-prem and cloud infrastructure. Our company values - put the customer at the center, care for each other and our communities, build belonging every day, embrace a growth mindset, think and act like owners - inform every decision we make, from customer interactions and social causes to designing solutions and supporting our employees What NetApp Offers: Impactful Work: Be part of a team that directly influences customer satisfaction, organizational developments, and loyalty, making a real difference in customers experience with NetApp Career Growth: Opportunities for professional development and career advancement within a global, innovative company Collaborative Culture: A supportive and inclusive work environment where your ideas and contributions are valued.Work-Life Balance: Flexible work arrangements and a commitment to work-life balance.

Job Summary Are you a customer-focused professional with a passion for advocacy, leadership, and excellence? Do you thrive in a high-achieving, growth-oriented culture where you can be confident and have a clear sense of purpose? Would you enjoy building camaraderie with a team of diverse people from around the world who share the drive to be trusted strategic advisors to executives in high-impact situations? If so, we invite you to consider joining NetApp’s Customer Assurance Program (CAP) team! CAP is a global autonomous team of advocacy champions whose primary purpose is to sustain customer confidence and trust in NetApp. CAP serves as the highest level of escalation within NetApp, activated by exception when standard channels have proven inadequate. Once CAP accepts an engagement, the CAP Manager advocates for the best interests of both customer and NetApp while owning, managing, and resolving critical situations with a holistic ownership mindset, striving to turn risks into high-impact opportunities. In addition to escalation management, a CAP Manager will also have opportunities to lead or actively participate in continuous improvement projects and initiatives, championing the voice of our organization and customers. This provides further opportunities to lead global cross-functional teams, proposing new ideas, identifying root causes and systemic issues, recommending and implementing process improvements, and driving organizational change to enhance NetApp's support quality. Job Requirements Key Responsibilities Own and drive the resolution of critical customer escalations with end-to-end accountability, ensuring alignment with NetApp’s strategic goals. Conduct holistic situation appraisals and problem analyses to uncover specific customer pain points and drive resolution strategies that deliver long-term value. Lead diverse, cross-functional virtual teams across geographies, time zones, and cultures to resolve complex technical and business challenges, ensuring alignment with organizational priorities. Build trusted and sustained relationships with stakeholders across NetApp, customers, and partners, securing their commitment to expedite resolution and drive systemic improvements. Act as a strategic advisor to executives, confidently managing expectations, providing actionable insights, and serving as the primary point of contact throughout the CAP engagement. Develop and execute resolution plans that balance time, cost, and customer satisfaction, while identifying risks and implementing mitigation strategies to achieve sustainable outcomes. Communicate effectively with multicultural, cross-functional audiences at all levels, delivering clear, concise updates in both verbal and written formats. Simultaneously manage multiple high-impact escalations, projects, and initiatives, driving outcomes that align with NetApp’s strategic objectives. Document processes and resolutions with precision and clarity, ensuring insights are leveraged for continuous improvement and alignment with organizational goals. Identify systemic trends and root causes of escalations, driving improvements across “People, Processes, and Products” to enhance customer satisfaction and operational efficiency. Lead or contribute to CAP's continuous improvement initiatives and strategic projects, aligning outcomes with NetApp’s organizational vision and goals. Required Skills and Attributes Be flexible and adaptable in fast-paced, volatile situations, quickly understanding escalation landscapes and adjusting to evolving changes and customer expectations Develop and maintain strong relationships with key cross-functional stakeholders Exhibit executive presence with excellent verbal and written communication skills, consistently delivering high-quality outputs Communicate effectively under pressure, regardless of audience or issue complexity Embody a "whatever it takes" attitude to remove obstacles, gain buy-in, and convey urgency in any situation, executing tasks with efficacy, accuracy, and consistency Demonstrate strong situational and cross-functional leadership when managing escalations or projects and initiatives, owning and driving resolutions Think and act as an owner, taking initiative and personal responsibility for your own work and holding others accountable for theirs as the situation requires Maintain diplomacy, assurance, and calm under pressure, balancing empathy and assertiveness when conveying needs and making challenging decisions Embrace a growth mindset, viewing challenges as opportunities to learn and grow Collaborate and leverage the strengths of others to achieve better outcomes Foster an environment where others feel inspired to be their best selves Possess strong time management skills to handle multiple complex issues simultaneously across various time zones Holistically evaluate and clearly communicate the implications of decisions made during CAP engagements Learn core technical knowledge of NetApp products and solutions. Desired Experience and Education History of at least 8-10 years’ work experience in the high-tech industry*. Proven record of leading globally distributed teams in support of Fortune 500 companies. Demonstrated ability in restoring and/or maintaining trust with customers at all levels. Extensive experience owning and resolving complex and/or critical situations. Strong background in delivering high-quality output to executive audiences. Skilled at influencing senior leadership and customers towards win-win agreements for successful outcomes. Proficiency in Microsoft 365 Suite and fundamental knowledge of storage infrastructure technologies. *A combination of relevant education, training, and/or certifications, along with industry experience, may be considered instead of the required 8-10 years of work experience. About NetApp NetApp is the global Intelligent Data Infrastructure leader enabling organizations to manage any data, for any application, anywhere it’s needed - optimized, secured, and protected by intelligence. Only NetApp provides a silo-less approach combining unified data storage with enterprise-grade storage service natively embedded in the world’s biggest clouds. We offer integrated data services with built-in data resilience, policy-based governance, and CloudOps solutions with AI-powered optimization of on-prem and cloud infrastructure. Our company values – put the customer at the center, care for each other and our communities, build belonging every day, embrace a growth mindset, think and act like owners – inform every decision we make, from customer interactions and social causes to designing solutions and supporting our employees What NetApp Offers: Impactful Work: Be part of a team that directly influences customer satisfaction, organizational developments, and loyalty, making a real difference in customers’ experience with NetApp Career Growth: Opportunities for professional development and career advancement within a global, innovative company Collaborative Culture: A supportive and inclusive work environment where your ideas and contributions are valued.Work-Life Balance: Flexible work arrangements and a commitment to work-life balance.