Get alerts for new jobs matching your selected skills, preferred locations, and experience range.
0.0 - 4.0 years
2 - 3 Lacs
Gurgaon/ Gurugram
Work from Office
Hiring Travel Backend Profile for Gurgaon Location Air Ticketing, Reservation, PNR creation, issuance, Refunds Any travel GDS-experienced can apply 5 days Working-rotational Shift Gurgaon Location Required Candidate profile 6months travel experience can apply Ug/Grad both can apply Call or WhatsApp Mahi- 98718 56986 Rajiya - 9354352748
Posted 3 weeks ago
1.0 - 6.0 years
2 - 7 Lacs
Mumbai
Work from Office
Greetings from ATPI Group!!! We are looking for a candidates with good knowledge in ticketing, ticket issue/reissue, ticket cancellation, GDS, Amadeus, Galileo, PNR, etc. Position: Travel Consultant/Sr. Travel Consultant Experience: 1 to 15 years Qualification: HSC/Graduation/Post-Graduation Location: Nahur(WFO) Shift: 24/7 Rotational Shifts (2 rotational week off) Job description: Proficient in all aspects of domestic and international travel includes air, car, hotel and rail. Process all reservations on behalf of client accounts air, land and other ancillary services Includes all reservation elements including seat assignments and special requests Provides advice and consultation to clients for international documentation Follows best practices for booking and issuing tickets Delivers operational requirements and applies appropriate travel policy guidelines according to client specifications Ensures data quality standards are met including reporting elements and traveler profile information. Balance efficiency and effectiveness Works efficiently to provide prompt service and to meet productivity standards Responsible for managing incoming calls and emails within service level expectations Ensures tickets and informational requests are provided in a timely manner Maintains queues and follow-up on client requests Helps team members with overflow work and tasks Maintains rapport and works professionally with suppliers, vendors and third-party companies Takes steps to avoid debit memos and errors Competencies: Excellent communication skills both written and verbal. Self-assertive, Commercial insight and Effective time management. Qualification & Experience Graduate/ UG in any stream. IATA will be an added advantage. At least 1 year travel industry experience. Interested candidates can share their updated resumes on omkar.tamhane@atpi.com asap.
Posted 3 weeks ago
2.0 - 5.0 years
2 - 4 Lacs
Noida
Work from Office
Job Title: Travel Sales Agent (BPO) Department: Sales / Travel Process Location: Noida Job Type: Full-time (Rotational Shifts) Experience: 02 years (Freshers with relevant training may apply) Reporting To: Team Leader / Supervisor Job Summary: We are seeking enthusiastic and customer-focused individuals for the role of Travel Sales Agent in our BPO travel sales process. The ideal candidate will be responsible for handling inbound and outbound calls, understanding travel requirements, offering customized travel solutions, and closing sales. This role demands strong communication skills, a sales-driven mindset, and basic knowledge of travel booking platforms. Key Responsibilities: Handle inbound and outbound calls related to travel inquiries (flights, hotels, holiday packages, etc.). Understand customer travel needs and recommend suitable travel options and promotional packages . Provide accurate pricing , travel details, and booking confirmations . Convert inquiries into confirmed sales by building rapport and offering compelling travel solutions. Use GDS/booking tools (Amadeus, Galileo, Sabre, or other systems) to search and book itineraries (if applicable). Achieve daily/weekly sales targets and KPIs as defined by the management. Manage payment processing and post-booking support including changes, cancellations, and refunds. Handle customer queries and complaints with professionalism and customer-first attitude . Maintain up-to-date knowledge of industry trends, destinations, and travel regulations. Key Requirements: Minimum qualification: Graduate (any discipline) 0–2 years of experience in BPO, travel sales, or customer service (travel domain preferred) Strong verbal communication skills in English (additional regional or foreign languages is a plus) Familiarity with GDS platforms Willingness to work in rotational shifts including weekends and holidays Basic knowledge of travel industry and destinations Ability to handle pressure, meet targets, and work in a fast-paced environment Preferred Skills: Sales aptitude and customer-centric approach Strong interpersonal and negotiation skills Attention to detail and accuracy in data entry Problem-solving mindset with good decision-making skills
Posted 3 weeks ago
2 - 7 years
3 - 8 Lacs
Bengaluru
Work from Office
WALK-IN DRIVE AKBAR TRAVELS Positions: Travel Consultant / Sr. Travel Consultant Location : Akbar Tours & Travels #58, 3rd Floor, 2nd Cross, Residency Road Bengaluru 560025 Karnataka. Walk-in Date : 19th May, 20th May & 21st May 2025 Contact : +91 9164008088 Email: hrm@akbartravels.me Key Responsibilities: Handle domestic & international bookings flights, hotels, cars, and related services. Process ticket issuance, reissuance, cancellations, and refunds using GDS systems (Amadeus/Sabre/Galileo). Manage fares and bookings for Low-Cost Carriers (LCC) and NDC-based airline content . Ensure compliance with travel policies , fare rules, and visa requirements. Manage schedule changes , delivering excellent customer service. Stay updated with airline contracts, promo fares, and industry regulations . Provide post-travel support and handle feedback or complaints professionally. Requirements: 24 years of experience in travel consulting and GDS ticketing. Proficiency in Amadeus, Sabre, or Galileo systems. Deep knowledge of ticketing processes including issuance, reissuance, and refunds . Strong customer service and communication skills . Ability to work under pressure and handle urgent issues efficiently. Attention to detail and strong organizational abilities. Certification in Travel & Tourism is a plus. Why Join Akbar Travels? Work with one of the leading travel agencies in the country. Opportunity to manage diverse and global travel itineraries . Be part of a customer-focused, dynamic team . Bring your updated resume
Posted 1 month ago
3 - 5 years
3 - 5 Lacs
Noida
Work from Office
Job Overview: As a Hotel Operations Executive, you will be responsible for managing all aspects of hotel bookings and accommodations for clients. Your primary focus will be to ensure seamless and efficient operations processes, negotiate favourable rates, and provide exceptional customer service to meet the specific needs of travellers. Duties and responsibilities: Provide exceptional traveller care and customer service to clients. Accurately complete end to end travel requirements both international and domestic travel arrangements for hotel requests for Business Travel clients Coordinate with multiple departments to ensure quick resolution for the customer to adhere to SLA Handle calls & emails simultaneously to deliver a smooth customer experience. Handle end-to-end booking processes, including room reservations, cancellations, and modifications. Utilize booking systems and tools to streamline the operations process. Ensure accuracy of reservation details and provide confirmation to clients in a timely manner. Identify suitable hotels that align with the preferences and policies of clients. Negotiate favourable rates, contract terms, and amenities for accounts. Collaborate with hotels to secure room blocks and ensure availability during peak travel times. Qualifications: Graduate. Diploma / Degree in travel & tourism would be added advantage 2-3 years relevant experience in travel domain Build excellent business relationships with customer groups, peers and seniors Should be team player and manage show alone if required. Knowledge of travel economics and travel technology Contact- 8810393685 Tanu Thakur (HR)
Posted 1 month ago
- 5 years
2 - 4 Lacs
Noida
Work from Office
About the Role: As an Air Ticketing Executive at EaseMyTrip.com , you will be responsible for managing flight bookings, modifications, cancellations, and customer queries related to air travel. You will interact directly with customers, travel agents, and airline partners to ensure accurate and timely ticket issuance and support. This role is ideal for someone with a strong understanding of airline reservation systems, fare rules, and a customer-first approach. You will play a vital part in delivering smooth and efficient travel experiences. Key Responsibilities Flight Booking & Ticketing: Handle domestic and international flight bookings, issue tickets accurately using airline reservation systems and GDS platforms. Amendments & Cancellations: Process rebookings, date changes, cancellations, and refunds as per airline and company policies. Customer Support: Assist customers with flight-related queries over calls, emails, or chatsincluding fare details, baggage policies, seat selection, and special requests. Fare Calculation & Comparison: Calculate accurate fares, apply discounts, compare flight options, and inform customers of the most economical and convenient choices. GDS & Airline Portal Operations: Work on GDS platforms like Amadeus, Galileo, Sabre or airline-specific portals to issue, modify, or cancel tickets. PNR Management: Monitor and manage PNRs (Passenger Name Records), ensure timely ticketing, and follow up on waitlisted or unconfirmed bookings. Coordination with Airlines & Vendors: Liaise with airlines, consolidators, and backend teams to resolve booking issues, seek fare waivers, or manage special service requests (SSRs). Documentation & Reporting: Maintain booking records, transaction logs, and share MIS reports with supervisors or management as required. Policy Adherence: Follow IATA standards, airline fare rules, and company procedures to ensure accuracy and compliance in all transactions. Team Collaboration: Coordinate with customer care, holiday, and sales teams to ensure smooth delivery of flight services. Preferred Candidate Profile Experience: 0 to 5 years of experience in air ticketing. Freshers with strong GDS training or travel domain knowledge are welcome. Educational Qualification: Graduate in any discipline. Certification in Travel & Tourism or IATA is preferred. GDS Knowledge: Familiar with at least one Global Distribution System (GDS) like Amadeus, Galileo, or Sabre. Airline Policies: Understanding of airline fare rules, baggage policies, cancellation norms, and reissuance procedures. Communication Skills: Fluent in Hindi and English. Ability to explain travel terms clearly and confidently to customers. Customer Orientation: Polite, professional, and empathetic when handling customer concerns related to flight bookings. Tech Proficiency: Comfortable with reservation systems, airline portals, email communication, and MS Excel for reports. Detail-Oriented: High accuracy in fare calculations, PNR entries, and passenger data input. Problem Solving: Ability to handle last-minute booking challenges, fare differences, and route changes with quick turnaround. Flexibility: Willing to work in rotational shifts, weekends, and during peak travel seasons or emergencies.
Posted 1 month ago
3 - 8 years
0 - 0 Lacs
Jaipur
Work from Office
Minimum 2 years of experience using Amadeus GDS (certificate not mandatory). Prior experience handling flight and car rental reservations. Willingness to work rotational shifts and 5.5 days a week. Required Candidate profile Handle inbound and outbound travel queries related to flight and car rentals. Utilize Amadeus GDS for booking, re-issuance, and cancellations. Aditya HR -9987333314
Posted 1 month ago
1 - 6 years
2 - 3 Lacs
Noida
Work from Office
We are hiring skilled professionals for Email Support in the Aviation Process. If you have experience in aviation-related customer support within a BPO setup, and possess strong communication skills, this is your opportunity to join a growing team. Role & Responsibilities Handle customer queries and concerns related to flight bookings, cancellations, rescheduling, refunds, and baggage via email support Provide prompt, accurate, and high-quality service in line with process guidelines and SLAs Coordinate with internal teams to resolve issues within timelines Maintain proper documentation of customer interactions Ensure customer satisfaction and maintain professional communication at all times Follow escalation procedures as needed Candidate Eligibility Criteria Education: Graduation in any stream Experience: Minimum 1 year in an Aviation Process within the BPO industry (Mandatory) Skill Set: Excellent English communication (B2 level or above) Process Type: Email Support only Shifts: 24x7 Rotational (must be open to night shifts) Week Offs: Rotational Cab Facility: One-side cab during odd hours (between 7:00 PM 6:00 AM) Process Operating Hours: 7:00 AM to 12:00 AM Preferred Candidate Profile Prior experience in airline or travel domain support Ability to work under pressure in a fast-paced environment Strong problem-solving and interpersonal skills Familiarity with CRM tools and email platforms Willingness to work in rotational shifts including weekends and holidays Apply today and become part of a dedicated team driving exceptional customer experiences in aviation support! Interested candidate can share their CVS at pooja.tiwari@nlbtech.in
Posted 1 month ago
1 - 3 years
2 - 3 Lacs
Noida
Work from Office
Role & responsibilities Job description We are hiring skilled professionals for Email Support in the Aviation Process. If you have experience in aviation-related customer support within a BPO setup, and possess strong communication skills, this is your opportunity to join a growing team. Customer Support Executive. Role & Responsibilities Handle customer queries and concerns related to flight bookings, cancellations, rescheduling, refunds, and baggage via email support Provide prompt, accurate, and high-quality service in line with process guidelines and SLAs Coordinate with internal teams to resolve issues within timelines Maintain proper documentation of customer interactions Ensure customer satisfaction and maintain professional communication at all times Follow escalation procedures as needed Candidate Eligibility Criteria Education: Graduation in any stream Experience: Minimum 1 year in an Aviation Process within the BPO industry (Mandatory) Skill Set: Excellent English communication (B2 level or above) Process Type: Email Support only Shifts: 24x7 Rotational (must be open to night shifts) Week Offs: Rotational Cab Facility: One-side cab during odd hours (between 7:00 PM 6:00 AM) Process Operating Hours: 7:00 AM to 12:00 AM Preferred Candidate Profile Prior experience in airline or travel domain support Ability to work under pressure in a fast-paced environment Strong problem-solving and interpersonal skills Familiarity with CRM tools and email platforms Willingness to work in rotational shifts including weekends and holidays Apply today and become part of a dedicated team driving exceptional customer experiences in aviation support! Interested candidate can share their CVS at quaemah.zafar@nlbtech.in
Posted 1 month ago
1 - 2 years
2 - 3 Lacs
Gurugram
Work from Office
Role & responsibilities Job Title: Travel Coordinator Location: sector-3 Job Type: Full Time Reports To: Travel Manager Working days: 6 days Compensation: Up to 22000/-(CTC), + Incentives . Job Summary: We are seeking a customer-focused and detail-oriented Travel Coordinator to join our travel agency team. The successful candidate will be responsible for communicating with customers to understand their travel needs, recommending suitable travel packages or itineraries, and ensuring a seamless booking process. You will act as the primary liaison between clients and the agency to deliver exceptional travel experiences. Key Responsibilities: Communicate with customers via phone, email, and in-person to understand their travel preferences, needs, and budget. Offer travel advice and recommend packages, destinations, accommodations, and transportation options. Coordinate with internal departments and external vendors (airlines, hotels, tour operators) to customize and book travel arrangements. Provide customers with travel itineraries, cost estimates, and confirmation details. Handle changes, cancellations, or special requests and resolve issues promptly. Maintain accurate records of customer interactions and bookings in the agency's system. Stay informed about travel trends, visa requirements, weather conditions, and travel advisories. Follow up with customers post-trip for feedback and maintain long-term client relationships. Preferred candidate profile
Posted 1 month ago
- 3 years
2 - 4 Lacs
Gurgaon/ Gurugram
Work from Office
Hiring Travel Backend Profile for Gurgaon Location Air Ticketing, Reservation, PNR creation, issuance, Refunds Upto-32k ctc Plus Incentives+medical insurance Any travel GDS-experienced can apply 5 days Working-rotational Shift Gurgaon Location Required Candidate profile 6months travel experience can apply Ug/Grad both can apply Call or whatsap Rajiya - 9354352748
Posted 1 month ago
4 - 9 years
3 - 6 Lacs
Noida, New Delhi, Faridabad
Work from Office
For our client, a travel company, having offices in Delhi & Mumbai, we are looking for professionals - Ticketing. Excellent command over English, pleasing & convincing personality, good to operate on travel ticketing sites & software. Required Candidate profile Experienced in Air ticketing, using software and sites for the same.. comparison between airlines, excellent communication skills. Looking for best routes to save time and money for the clients.
Posted 1 month ago
- 3 years
0 - 3 Lacs
Gurgaon/ Gurugram
Work from Office
Hiring Travel Backend Profile for Gurgaon Location Air Ticketing, Reservation, PNR creation, issuance, Refunds Any Travel certificate, travel course can apply Fresher with travel course can apply 5 days Working-rotational Shift Gurgaon Location Required Candidate profile Fresher with travel certification can also apply Ug/Grad both can apply Call or whatsap Mahi - 9871856986 Rajiya - 9354352748
Posted 1 month ago
2 - 7 years
5 - 7 Lacs
Hyderabad
Work from Office
Overview: We are looking for a detail-oriented and experienced B2B Ticketing Executive to manage air ticketing operations. The ideal candidate should have hands-on experience with GDS platforms (such as Amadeus, Galileo, or Sabre) possess a sound understanding of fare rules and airline policies, and be able to handle complex ticketing tasks including issuance, reissuance, cancellations, and refunds. Role & responsibilities Handle end-to-end ticketing operations using GDS platforms (e.g., Sabre / Amadeus / Galileo / Worldspan / Apollo / NDC (Sabre Amadeus NDC Mandatory) Issue, reissue, cancel, and process refunds for domestic and international flight bookings. Ensure compliance with IATA rules, airline policies, and fare rules. Coordinate with airlines and suppliers for fare audits, waivers, and schedule changes. Provide timely and accurate ticketing support to travel agents, partners, and internal teams. Monitor queues and resolve errors or PNR-related issues proactively. Stay updated on airline circulars, fare changes, and promotional offers. Maintain accurate records and documentation for all ticketing transactions. Collaborate with the customer support and sales teams to address client queries. Handling Issuance, Reissuance & Cancellations. Helping clients with travel advice & information. Preferred candidate profile Minimum 2-6 years of experience in ticketing operations, preferably in a B2B travel setup. Proficiency in GDS platforms (e.g., Sabre / Amadeus / Galileo / Worldspan / Apollo / NDC (Sabre, Amadeus, NDC Mandatory) Able to work in a 24x7 environment with rotational shifts Strong understanding of fare rules, ticketing guidelines, and refund processes. Excellent attention to detail and time management skills. Ability to work in a fast-paced environment and handle multiple priorities. Good communication and interpersonal skills.
Posted 1 month ago
2 - 7 years
3 - 6 Lacs
Noida
Work from Office
Ienergizer is hiring for Premium Travel Process | VOICE https://chat.whatsapp.com/I6qY77fnxY07o7yRBP9RN1 Job Responsibilities: 1. Resolve customer complaints via Calls 2. Responding promptly to customer inquiries. 3. Ensure customer satisfaction and provide professional support. Job Requirements: Excellent command on spoken English with fluency. Flexibility to work in 24/7 environment UG / Graduate both can apply. strong knowledge of GDS. (Amadeus/ Galileo) 5 days working Attractive salary package whatsApp on the Below mentioned number to Schedule YOUR interview by writing "INTERVIEW ". (9650832496) Need to mention \ " HR Yamini Srivastav" \ on top of the resume. Interview Details: Contact Person: HR Yamini Srivastav Contact Number: 9650832496 Timing : 12PM - 4 PM Address: A-37, GATE NO. 2 ,Sec- 60, Noida Feel free to refer your friends and share the contact number.
Posted 2 months ago
1 - 5 years
3 - 5 Lacs
Noida
Work from Office
Day-to-day basis responsibilities: Maintain the highest standards of customer service, for both inbound and outbound calls across all markets / functions in order to ensure customer confidence, satisfaction and loyalty. Provide first call resolution for Executive club members, Premium Customers, Preferred Partners by carrying out the role of a technical expert within the team to resolve any queries or issues Responsible to undertake all back office related activities, which includes handling queues, reissues, handling advanced fares and ticketing etc. To provide support during business contingency which may arise including mass disruptions. Responsible for checking and authorizing Automated Ticket Sales reports including reconciliation and related documentation. Ensure audit compliance. To deliver departmental and/or team targets to attain customer service and revenue. To play a leading role in an ongoing programme of process and quality improvement through the implementation of new technology and new working method. To maintain data protection and confidentiality for both staff and customers. Responsible for self-development to ensure own technical and product knowledge is kept up-to-date. Undertake any contact centre related jobs entrusted from time to time. Eligibility: Travel industry/call centre experience preferred Excellent communication skills both oral and written. Strong conflict/objection handling skills Customer Service background preferred Basic knowledge of Advanced fares and ticketing, electronic ticketing and understanding of GDS Flexible with shift working environment Role & responsibilities
Posted 2 months ago
1 - 6 years
2 - 4 Lacs
Delhi NCR, Gurgaon, Noida
Work from Office
Watsapp details to HR Mamta 9903044494 Hiring Customer care executives from travel domain Should hv worked in travel as CCE for min 1yr Knowledge of Amadeus must Salary upto 40k BOTH SIDE CABS MEAL PROVIDED Location Gurgaon
Posted 2 months ago
1 - 6 years
2 - 5 Lacs
Faridabad, Delhi NCR, Gurgaon
Work from Office
Candidate must have experience in Amadeus/GDS Interested Candidates call Ruchika @9650997623 Required Candidate profile Excellent Communication skills Perks and benefits Both side cabs
Posted 2 months ago
3 - 8 years
4 - 9 Lacs
Navi Mumbai, Mumbai, Thane
Work from Office
Greetings from ATPI Group!!! We are looking for a candidates with good knowledge in reservation, fresh bookings, ticketing, ticket issue/reissue, ticket cancellation, GDS, Amadeus, Galileo, PNR, etc. Position: Travel Consultant/Sr. Travel Consultant Experience: Any Qualification: HSC/Graduation/Post-Graduation Location: Nahur(WFO) Job description: Proficient in all aspects of domestic and international travel includes air, car, hotel and rail. Process all reservations on behalf of client accounts air, land and other ancillary services Includes all reservation elements including seat assignments and special requests Provides advice and consultation to clients for international documentation Follows best practices for booking and issuing tickets Delivers operational requirements and applies appropriate travel policy guidelines according to client specifications Ensures data quality standards are met including reporting elements and traveler profile information. Balance efficiency and effectiveness Works efficiently to provide prompt service and to meet productivity standards Responsible for managing incoming calls and emails within service level expectations Ensures tickets and informational requests are provided in a timely manner Maintains queues and follow-up on client requests Helps team members with overflow work and tasks Maintains rapport and works professionally with suppliers, vendors and third-party companies Takes steps to avoid debit memos and errors Competencies: Excellent communication skills both written and verbal. GDS experience preferably Amadeus. A good knowledge of world geography/ maritime. Self-assertive, Commercial insight and Effective time management. Qualification & Experience Graduate/ UG in any stream. IATA will be an added advantage. At least 1 year travel industry experience. Interested candidates can share their updated resumes on omkar.tamhane@atpi.com asap.
Posted 2 months ago
1 - 5 years
4 - 6 Lacs
Nigeria, Central African Republic, Pune
Work from Office
JD for Travel Consultant : JOB LOCATION: AFRICA (You will have to relocate to Africa) / PUNE Key Responsibilities: Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc. Diagnose the clients specifications and wishes and suggest suitable travel packages or services. Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc. Supply travellers with pertinent information and useful travel/holiday material (guides, maps, event programs etc.) Collect deposits and balances. Use promotional techniques and prepare promotional materials to sell itinerary tour packages. Handle unforeseen problems and complaints and determine eligibility for money returns. Attend conferences to maintain familiarity with tourism trends. Create and update electronic records of clients. Maintain relationships with key persons. Keep financial statements and documents. Reach the revenue and profit targets. What Were Looking For: Experience within the Tourism Industry. Proficiency in English Excellent knowledge of traveling software (computer reservations systems, GDS systems, and e-travel). Exemplary sales skills and customer-oriented approach. Extensive experience in the travel industry and good geographical knowledge Diploma/Graduate/Post Graduate/Tourism Graduate Preferred If interested can share your CV on deva.ranjith@satgurutravel.com HR Executive HR Department Time Legend IT & HR Consulting Solutions Group Satguru Travels & Tours
Posted 2 months ago
1 - 3 years
2 - 3 Lacs
Gurgaon
Work from Office
Good knowledge of Travel Reservation, Ticketing ,Fare calculation ,fare rules, Itinerary, Reissuance , Refunds Good fare / travel knowledge along with GDS experience ( Sabre, Galileo preferable) send cv at info.aspiringmantra@gmail.com Required Candidate profile Graduate with Minimum 1 year experience in travel industry with Travel Diploma GDS knowledge or Travel Diploma preferred; freshers welcome Good communication skills & MS-Excel What's up 9318431991
Posted 2 months ago
3 - 5 years
4 - 6 Lacs
Pune
Work from Office
Job Requirement: We are looking for a Travel Consultant to manage end-to-end travel arrangements, including bookings, modifications, and customer support. The role requires strong attention to detail, problem-solving skills, and coordination with airlines and suppliers to ensure a seamless travel experience. A high standard of service and adherence to company policies and SLAs are essential. Key Tasks: • Provide and maintain a high level of travel consulting services to clients on emails and calls. Drive to achieve expected transactions as per defined SOPs. Process and complete travel requirements, make reservation in accordance to initial enquiry, to ticket issuance and invoicing as requested by clients as per their travel policy. This covers all aspects of bookings, changing, cancellation, refunds or air tickets, hotel, car hire, travel insurance and visa queries etc. Ensure service queues are monitored and worked at regularly during business day and clear by the end of shift. Provide and maintain a high-level service. Displaying initiatives and ownerships, offer value added services such as frequent flyer programs seat allocation, client profile management in GDS, providing relevant and accurate information within the defined SLA (Service Level Agreement). Coordination with airlines and suppliers with regards to all clients issues, complaints and requirements. • Perform in a proactive manner Remain updated on all aspects of travel through regular attendance in job related training programs, meetings, emails and refreshers. Daily Sales Report in accordance with procedure at the end of shift Dimensions: Personal Qualities / Behavioral Competencies: Good Communication Skills Customer Service Orientation Attention to Detail Problem-Solving & Decision-Making Time Management & Multitasking Ownership & Accountability Education: Graduate Experience: Min 3 years in TMC
Posted 2 months ago
1 - 6 years
2 - 4 Lacs
Noida
Work from Office
Job Overview: As a Hotel Operations Executive, you will be responsible for managing all aspects of hotel bookings and accommodations for clients. Your primary focus will be to ensure seamless and efficient operations processes, negotiate favourable rates, and provide exceptional customer service to meet the specific needs of travellers. Duties and responsibilities: Provide exceptional traveller care and customer service to clients. Accurately complete end to end travel requirements both international and domestic travel arrangements for hotel requests for Business Travel clients Coordinate with multiple departments to ensure quick resolution for the customer to adhere to SLA Handle calls & emails simultaneously to deliver a smooth customer experience. Handle end-to-end booking processes, including room reservations, cancellations, and modifications. Utilize booking systems and tools to streamline the operations process. Ensure accuracy of reservation details and provide confirmation to clients in a timely manner. Identify suitable hotels that align with the preferences and policies of clients. Negotiate favourable rates, contract terms, and amenities for accounts. Collaborate with hotels to secure room blocks and ensure availability during peak travel times. Qualifications: Graduate. Diploma / Degree in travel & tourism would be added advantage 2-3 years relevant experience in travel domain Build excellent business relationships with customer groups, peers and seniors Should be team player and manage show alone if required. Knowledge of travel economics and travel technology Contact-9389955006Tanu Thakur (HR)
Posted 2 months ago
0 - 3 years
0 - 1 Lacs
Pune
Work from Office
Dear Candidate, We at IGT are hiring for Process Associate. Process: - Customer Service Associate Job Role: - 1. Handle inbound customer inquiries via voice calls related to travel bookings. 2. Maintain a high standard of service quality, adhering to customer service guidelines. 3. Communicate effectively with customers, ensuring a positive and helpful interaction. Qualification: - 1. Minimum HSC or equivalent. 2. Decent communication skills in English, both verbal and written. For more info. connect on below: Simran Ranjane: Ph. - 8421773534 | Email ID. - simran.ranajne1@igtsolutions.com
Posted 2 months ago
1 - 5 years
4 - 6 Lacs
Navi Mumbai, Mumbai
Work from Office
Role & responsibilities This is a full-time on-site role for a Travel Associate located in Navi Mumbai. The Travel Associate will be responsible for handling travel arrangements, providing customer service, booking accommodations, and ensuring a seamless travel experience for clients. The role involves coordinating with airlines, hotels, and transportation providers to meet travel needs efficiently and effectively. Qualifications Strong customer service and communication skills Should have good experience with Global Distribution System (GDS)- Amadeus, Saber, Galileo Deep knowledge in schedule change, complex itineraries, issuance, reissuance exchanges, manual calculation. Attention to detail and organizational skills. Ability to work in a fast-paced environment and multitask. Proficiency in Microsoft Office Suite. Experience in travel industry is a plus. Any undergraduate/graduate can apply. Interested candidates can share their CV's at nikita.mirchandani@sutherlandglobal.com Regards, Nikita Mirchandani Associate Talent Acquisition 7089367699
Posted 2 months ago
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