Customer Relationship Executive (CRE) Royal Enfield

0.0 - 3.0 years

0 Lacs

kerala

On-site

As a Customer Relationship Executive (CRE) at Royal Enfield Dealership in Kayamkulam, your role will involve the following responsibilities: - Collecting customer feedback and collaborating with the CRM/Sales Manager to plan corrective actions. - Acting as the primary point of contact for customer complaints, documenting their concerns in detail, ensuring resolution, tracking complaints, and obtaining feedback post-resolution for customer satisfaction. - Conducting Lost Case Analysis by contacting lost customers and understanding reasons for closure to devise action plans with Sales Manager, Delivery Manager, and Store Head. - Updating email IDs from email bounce and conducting cancellation ...

Posted 20 hours ago

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Customer Relationship Executive (CRE) Royal Enfield

0.0 - 3.0 years

0 Lacs

kerala

On-site

As a Customer Relationship Executive (CRE) at Royal Enfield Dealership in Kayamkulam, your role involves ensuring high levels of customer satisfaction by effectively managing customer feedback, complaints, and lost cases. Your responsibilities will include: - Collecting customer feedback and collaborating with CRM/Sales Manager to plan corrective actions. - Serving as the primary contact for customer complaints, noting down all concerns in detail, ensuring resolution, tracking complaints, and obtaining feedback after closure. - Analyzing lost cases by contacting customers with open enquiries from the past 3 months, understanding reasons for closure, and developing action plans with the Sales...

Posted 2 months ago

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